Victoria Care Centre

Acton Lane, Park Royal, London NW10 7BR
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9.7 100 Reviews
  • Victoria Care Centre, London
Victoria Care Centre features en-suite bedrooms and spacious communal areas for socialising, relaxing and participating in a varied programme of activities in a modern start of art building.

Victoria Care Centre is located in Park Royal, London and provides a wide range of care options, suitable for people with short-term, long-term, nursing and respite care needs.

The centres specialises in providing care for people living with Dementia and mild behaviour disorders, while care packages can be tailored to provide the appropriate level of care to those with additional needs.

All residents at Victoria Care Centre receive personalised care that is delivered through a carefully tailored care plan that is created with input from residents, care workers, relatives and other healthcare professionals. Care plans are created to meet each resident's holistic nursing needs.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 115 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Victoria Care Centre make decisions on fees after carrying out thorough pre-admission assessment and fee is determined based on the actual needs identified during the assessment.

Good to Know

Owner

  • Sharda Care Ltd

Person in charge

  • Satya Bhattarai (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (115)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (114)

Parking

  • The home has got limited parking spaces available within the home. However, plenty of parking places available locally.

Victoria Care Centre Reviews (100)

9.7

Victoria Care Centre has a Review Score of 9.7 (9.709) out of 10, based on 30 reviews in the last 2 years.
Over all time Victoria Care Centre has 100 reviews.

Overall Experience
  • 83
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Date Published
  • 100
  • 6
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  • 30
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Reviewer Connection to Victoria Care Centre
  • 26
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  • 3
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Total of 100, showing 21-40
Review from Y F (Sister of Resident) published on 20 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy that my brother is in this home. He's being taken care of very well. Wonderful staff.
Reply from Satya Bhattarai, General Manager at Victoria Care Centre

Thank you for sharing such kind feedback about your brother's care. We are delighted to know that you are happy with the support he is receiving. Our team takes great pride in providing compassionate and attentive care, and your words mean a lot to us. Please don't hesitate to reach out if there's anything more we can do to support your brother or your family.

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Review from F K (Relative of Resident) published on 25 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff are very kind and helpful with assisting us! The staff and all of the other nurses always have a smile on their face and care a lot about their patients.
Reply from Satya Bhattarai, General Manager at Victoria Care Centre

Thank you so much for your kind feedback. We are truly grateful for your words of appreciation. It means a lot to the team to hear that their efforts are making a positive impact. We pride ourselves on providing compassionate and attentive care, and it's wonderful to know that the kindness and dedication of our staff are coming through in your experience. I will be sure to share your feedback with the entire team, as it will encourage them to continue doing their best for our residents.

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Review from P A (Brother of Resident) published on 25 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been very happy with the way that Victoria Care Centre has welcomed my brother as a new resident. All the staff have been so kind, attentive and professional. They have a real concern for my brother's well-being and have really helped him to settle into a new environment.
Reply from Satya Bhattarai, General Manager at Victoria Care Centre

Thank you so much for your thoughtful feedback. We are delighted to hear that you and your brother have had a positive experience with Victoria Care Centre. It's heartwarming to know that our team's kindness, attentiveness, and professionalism have helped your brother feel welcomed and supported during his transition. Ensuring the well-being and comfort of all our residents is our top priority, and it's wonderful to hear that we've been able to help your brother settle into his new environment. I will gladly share your kind words with the entire team, as they will be encouraged to continue delivering the best care possible.

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Review from K D (Daughter of Resident) published on 25 September 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Dad seems very happy on this floor.
Reply from Satya Bhattarai, General Manager at Victoria Care Centre

Thank you for your feedback. We're so pleased to hear that your dad is happy on this floor! Ensuring his comfort and well-being is our priority, and it's great to know that he's feeling settled. If there's anything more we can do to make his stay even better, please don't hesitate to let us know.

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Review from K R (Sister of Resident) published on 12 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother was brought in here and was using the service for more than 2 years now. He was treated good and cared for a lot. They keep the family informed about the minute details regarding the service user and are available all the time. My brother is on the fourth floor and is taken care of by the
team. I am very relaxed about my brother as he is being taken care of by Victoria Care Centre. They also make video calls if I am not able to visit him in person. My brother's condition is improving. I am happy and thankful for the advice they provide.
Reply from Satya Bhattarai, General Manager at Victoria Care Centre

Thank you so much for your kind words and thoughtful feedback. We are truly honoured to have been part of your brother's care journey over the past two years. We're glad that our team has been able to provide the support and communication needed to give you peace of mind. Your appreciation means a lot to us, and we will continue to do our best to ensure your brother receives the highest standard of care. Please don't hesitate to reach out if you ever need anything. We're here for you.

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Review from R W (Son of Resident) published on 12 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel my mum is in good care here. The staff are very responsive to my mum's needs and keep me informed. I was very anxious over my mum's transition into a care setting but seeing my mum thrive and cared for and happy has made an emotional period much easier.
Reply from Satya Bhattarai, General Manager at Victoria Care Centre

Thank you for sharing your experience. We understand how emotional and challenging the transition into a care setting can be, and we are so pleased to hear that your mum is thriving and happy here. It's our priority to ensure that she receives the best care, and we are glad that our team has been responsive and supportive during this time. Your peace of mind is important to us and will continue to keep you informed and provide the highest level of care for your mum. Please reach out at any time here to support both of you.

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Review from R G (Wife of Resident) published on 4 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my husband was diagnosed in 2021, he was cared for at home by me, but as his condition worsened he needed 24-hour professional care and had to be moved to a care home. The first time I visited Victoria Care Centre I knew this was where I wanted my husband to be, I am so glad I did not take him
elsewhere. From day one the staff from reception, nurses, carers, cleaners and laundry staff have been amazing. The level of care for residents and hygiene is excellent. I highly recommend Victoria Care Centre for loved ones who need a care home. I would like to take this opportunity to say a big thank you to Victoria Care Centre not only for my husband but also for us as a family for their professionalism, compassion and kindness.
Reply from Gabriela Chelu, Deputy Manager at Victoria Care Centre

Thank you so much for your heartfelt message. We are deeply touched by your kind words and are honoured to have been able to care for your husband. Our team is dedicated to providing the best care possible, and knowing that we could positively impact your family's journey means the world to us. Please know that we are always here for you and your husband. Thank you again for your trust and recommendation.

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Review from C P (Resident) published on 4 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management is excellent and so helpful. The nurses and carers are like my family members. The care home is very clean and hygienic. The lounge and dining area look like a 5-star hotel. The care home provides special diet food and the quality of food is very hygienic and tasty. I feel like my own
home here. I am so glad that I am living. Such a friendly, lovely and safe environment at Victoria Care Centre. The care I get is so extraordinary. Thank you to management, nurses, carers and all staff.
Reply from Gabriela Chelu, Deputy Manager at Victoria Care Centre

Thank you so much for your wonderful message. We're delighted that you feel so at home with us and that our team has positively impacted your experience. Your kind words about our staff and environment are truly appreciated. We are committed to maintaining this high standard of care and ensuring that you continue to feel comfortable and well taken care of.

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Review from I M (Partner of Resident) published on 4 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the whole, I am happy with my partner's care. The staff are very caring and good. They take notice of what I want and my partner's needs with his care. I would recommend this home to anyone.
Reply from Gabriela Chelu, Deputy Manager at Victoria Care Centre

Thank you for your kind feedback. We're glad to hear that you're happy with the care your partner is receiving and that our staff has been attentive to both of your needs. Your recommendation means a lot to us, and we are here to continue providing the best care possible.

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Review from M B (Wife of Resident) published on 2 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All good. I am happy with everyone.
Reply from Satya Bhattarai, General Manager at Victoria Care Centre

Thank you for your positive feedback. We are glad to hear that you are happy with everything and that our team has met your expectations. Your satisfaction means a lot to us!

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Review from yisroel H (Son of Resident) published on 12 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother has been at Victoria Care Centre for a few months, we are so happy here. She really feels at home and we see that all the staff - the nurses, the therapists and the managers are so devoted to their patients and very caring with always a smile and always open to comments, ready to help.
Keep
up the good work.
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Review from L J (Daughter of Resident) published on 8 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been here for two years after caring for her at home for eight years prior to the pandemic. I feel she is happy and secure here. My mother's complex needs are met by the lovely staff on her floor. No requests are too much when it comes to her care. As soon as something doesn't look right,
I am notified and interventions are made so her condition doesn't worsen. I am used to providing care myself, so I am happy that this is a great substitute.
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Review from Angela D (Sister of Resident) published on 28 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The resident was treated with great dignity and care throughout his time at Victoria Care Centre. We could not have asked for a better level of care. We would gladly recommend Victoria Care Centre to other families. We were very comfortable leaving him in Victoria Care Centre's care.
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Review from Charles G (Son of Resident) published on 28 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is always difficult to leave someone you care for in the hands of others. My experience here leads me to not have any concerns. I have always found the team on the third floor to be friendly, responsive to my concerns and caring in what is a particularly difficult health environment. I love also
the other staff i.e entertainment, reception and maintenance and found them to be very caring, welcoming and helpful.
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Review from Yvonne B (Daughter of Resident) published on 28 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with the level of care that my dad is receiving. I find all the staff very polite and helpful.
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Review from Richard T (Cousin of Resident) published on 21 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Highly recommend Victoria Care Home, for its attention and friendliness to all the residents.
Reply from Basu Lamichhane, General Manager at Victoria Care Centre

Dear Richard, many thanks for your encouraging feedback. we will continue to deliver the best care with your ongoing support.

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Review from Monique S (Sister of Resident) published on 27 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister came to the home with specific needs, being 71, autistic, mental health problems etc, and requiring specialist feeding. The home was more than happy to have her. She has always treated Victoria Care Centre as her home, and now that she is receiving end of life care, the kindness and compassion
of the staff just shine through. They deserve every credit going. Thank you.
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Review from G R (Sister of Resident) published on 12 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are caring, supportive, hardworking and motivating and inspirational to the resident. I am happy with my brother's care in this home.
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Review from Collette J (Daughter of Resident) published on 12 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have peace of mind with the care my mother gets here. The staff have taken time to get to know her and cater for her needs.
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Review from William M (Resident) published on 12 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy to be here. I am well looked after, all the time.
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Current Review Score: 9.7 (9.709)

Overview of Review Score

The Review Score of 9.7 (9.709) out of 10 for Victoria Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.709 for Victoria Care Centre is calculated as follows: ( (266 Excellents x 5) + (78 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 357 Ratings = 4.709
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Victoria Care Centre is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 115 registered maximum number of service users is 23, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Dec 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (0)

There are no team members posted.

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