Victoria Care Centre

Acton Lane, Park Royal, London NW10 7BR
Review Us
9.7 111 Reviews
  • Victoria Care Centre, London
Victoria Care Centre features en-suite bedrooms and spacious communal areas for socialising, relaxing and participating in a varied programme of activities in a modern start of art building.

Victoria Care Centre is located in Park Royal, London and provides a wide range of care options, suitable for people with short-term, long-term, nursing and respite care needs.

The centres specialises in providing care for people living with Dementia and mild behaviour disorders, while care packages can be tailored to provide the appropriate level of care to those with additional needs.

All residents at Victoria Care Centre receive personalised care that is delivered through a carefully tailored care plan that is created with input from residents, care workers, relatives and other healthcare professionals. Care plans are created to meet each resident's holistic nursing needs.
Show Victoria Care Centre on the Map

Care Provided by Victoria Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 115 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Victoria Care Centre make decisions on fees after carrying out thorough pre-admission assessment and fee is determined based on the actual needs identified during the assessment.

Contact Victoria Care Centre to confirm what's included and get a personalised quote:

Contact Victoria Care Centre to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Sharda Care Ltd
  • Privately Owned

Person in Charge

  • Satya Bhattarai (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (115)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (114)

Parking

  • The home has got limited parking spaces available within the home. However, plenty of parking places available locally.

Victoria Care Centre Reviews (111)

9.7

Victoria Care Centre has a Review Score of 9.7 (9.728) out of 10, based on 41 reviews in the last 2 years.
Over all time Victoria Care Centre has 111 reviews.

Overall Experience
  • 91
  • 17
  • 2
  • 1
  • 0
Date Published
  • 111
  • 14
  • 26
  • 41
  • 70
Reviewer Connection to Victoria Care Centre
  • 26
  • 18
  • 12
  • 9
  • 6
  • 6
  • 5
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 111, showing 21-40
Review from A C (Daughter of Resident) published on 25 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am completely happy with the staff, management, and activity team at Victoria Care Centre. My Father is also happy and well looked after. The level of care is of the highest standard and communication with family are always well-informed. If there are ever any issues Victoria Care will call us and
explain everything in detail, overall 100/10.
Reply from Satya Bhattarai, General Manager at Victoria Care Centre
Thank you for your thoughtful feedback! We're so pleased to hear that Victoria Care Centre continues to provide such exceptional care for your Mum. It's wonderful to know that our team consistently…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S K (Daughter of Resident) published on 14 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Father is well looked after, and all the staff are friendly and caring. The room is well-kept and tidy.
Reply from Satya Bhattarai, General Manager at Victoria Care Centre
Thank you for your kind feedback. We are delighted to hear that your father is receiving the care he deserves and that you are pleased with the friendly, caring staff. We take great pride in…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from I R (Friend of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My very close friend is a resident at Victoria Care Centre. When I do visit my friend I have noted the brilliant care he has been receiving from Victoria Care Centre. His family reported that they chose this home as it is an outstanding performance with care. Very caring and professional staff, a wide
range of activities provided by the Victoria Care Centre, is so amazing. I do recommend anyone who deserves the best care.
Reply from Satya Bhattarai, General Manager at Victoria Care Centre
Thank you for your kind words and recommendation! We're delighted to hear that your friend is receiving the care and support they deserve. Our team takes great pride in providing a caring environment…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A S (Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've been here 10 months. I have had excellent treatment on my press sore. The staff and management are very supportive and I have learned a lot. I'm fortunate to be in Victoria Care Centre. The care is amazing. The staff are very caring and understanding. The staff provide a variety of food and the
activities are good.
Reply from Satya Bhattarai, General Manager at Victoria Care Centre
Thank you for your wonderful feedback! Were so pleased to hear about your positive experience and that your needs are being well cared for. Its great to know you are enjoying the food, activities, and…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K B (Daughter of Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Victoria Care Centre has the best facilities and care that I have seen in the entire local area of North London.
I have sat many times with my Father and taken part in the activities that have been arranged. The staff at VCC are unbelievably caring and nothing is too much trouble. I have no hesitation
in remembering VCC to anyone. It is brilliant.
Reply from Satya Bhattarai, General Manager at Victoria Care Centre
Thank you so much for your kind words and recommendation. We're thrilled to hear that you've had such positive experiences at Victoria Care Centre and that our staff and activities have made a…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R F (Mother of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am writing to express my gratitude and share my experience at Victoria Care Centre. My son has been a resident of this facility since March 2022. Over the years, I have had the opportunity to observe the level of care and attention given to my son. I am deeply thoughtful of the compassion and dedication
that the staff demonstrates, ensuring that my son's needs whether medical, emotional, or social are met with kindness and respect.
The environment at the care centre is welcoming, clean, and well-maintained.
Reply from Satya Bhattarai, General Manager at Victoria Care Centre
Thank you for your kind review. We are truly honoured to care for your son and are delighted to hear that our team's compassion and dedication have made a positive impact. Your words motivate us to…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Rita A (Daughter of Resident) published on 11 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Appreciate and value the care/staff relationship with my Mother.
Thanks to Victoria Care and the staff.
Reply from Satya Bhattarai, General Manager at Victoria Care Centre
Thank you for your kind words! We truly value the trust you place in us and are delighted to hear about the positive relationship between our staff and your mother. Your appreciation means so much to…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sonia D (Stepdaughter of Resident) published on 3 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am more than pleased with the support and care provided to my stepfather.
All required needs partaking to my stepfather are met. I have been introduced to most of the staff and they answer all questions without hesitation.
I am contacted whenever necessary.
Reply from Satya Bhattarai, General Manager at Victoria Care Centre
Thank you for your kind feedback. We are delighted to hear that you are pleased with the care and support provided to your stepfather. Ensuring his needs are met and maintaining clear communication…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A M (Respite Resident) published on 3 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was a resident at Victoria Care Centre for nearly a year. My time with them was very positive. The rehab and O.J. services were excellent, far superior to the other care facilities I've stayed in. The physios were very experienced and supportive. All care and nursing staff were very kind and professional.
They
offer wonderful entertainment every day and is totally inclusive.
Reply from Satya Bhattarai, General Manager at Victoria Care Centre
Thank you for sharing your wonderful experience at Victoria Care Centre. It is heartening to hear that your time with us was positive and that you found our rehab services to be exceptional. We take…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L U (Son of Resident) published on 29 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All good, caring, and understanding. Very good, nice people. Excellent.
Reply from Satya Bhattarai, General Manager at Victoria Care Centre
Thank you so much for your kind words! It truly means a lot to us to hear that your experience has been positive and that you and your loved one feel cared for. Our team is dedicated to making sure…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Gavin M (Friend of Resident) published on 20 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Victoria Care Centre is a good service. The patients are well cared for and I am happy they have the resident's best interests at heart. I have witnessed many times the staff handling difficult situations with patience and compassion.
Reply from Satya Bhattarai, General Manager at Victoria Care Centre
Thank you for your kind words about the Victoria Care Centre. It is heartening to hear that our efforts to prioritise the residents' well-being and handle challenging situations with compassion have…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Y F (Sister of Resident) published on 20 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy that my brother is in this home. He's being taken care of very well. Wonderful staff.
Reply from Satya Bhattarai, General Manager at Victoria Care Centre
Thank you for sharing such kind feedback about your brother's care. We are delighted to know that you are happy with the support he is receiving. Our team takes great pride in providing compassionate…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from F K (Relative of Resident) published on 25 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff are very kind and helpful with assisting us! The staff and all of the other nurses always have a smile on their face and care a lot about their patients.
Reply from Satya Bhattarai, General Manager at Victoria Care Centre
Thank you so much for your kind feedback. We are truly grateful for your words of appreciation. It means a lot to the team to hear that their efforts are making a positive impact. We pride ourselves…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P A (Brother of Resident) published on 25 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been very happy with the way that Victoria Care Centre has welcomed my brother as a new resident. All the staff have been so kind, attentive and professional. They have a real concern for my brother's well-being and have really helped him to settle into a new environment.
Reply from Satya Bhattarai, General Manager at Victoria Care Centre
Thank you so much for your thoughtful feedback. We are delighted to hear that you and your brother have had a positive experience with Victoria Care Centre. It's heartwarming to know that our team's…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K D (Daughter of Resident) published on 25 September 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Dad seems very happy on this floor.
Reply from Satya Bhattarai, General Manager at Victoria Care Centre
Thank you for your feedback. We're so pleased to hear that your dad is happy on this floor! Ensuring his comfort and well-being is our priority, and it's great to know that he's feeling settled. If…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K R (Sister of Resident) published on 12 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother was brought in here and was using the service for more than 2 years now. He was treated good and cared for a lot. They keep the family informed about the minute details regarding the service user and are available all the time. My brother is on the fourth floor and is taken care of by the
team. I am very relaxed about my brother as he is being taken care of by Victoria Care Centre. They also make video calls if I am not able to visit him in person. My brother's condition is improving. I am happy and thankful for the advice they provide.
Reply from Satya Bhattarai, General Manager at Victoria Care Centre
Thank you so much for your kind words and thoughtful feedback. We are truly honoured to have been part of your brother's care journey over the past two years. We're glad that our team has been able to…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R W (Son of Resident) published on 12 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel my mum is in good care here. The staff are very responsive to my mum's needs and keep me informed. I was very anxious over my mum's transition into a care setting but seeing my mum thrive and cared for and happy has made an emotional period much easier.
Reply from Satya Bhattarai, General Manager at Victoria Care Centre
Thank you for sharing your experience. We understand how emotional and challenging the transition into a care setting can be, and we are so pleased to hear that your mum is thriving and happy here.…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R G (Wife of Resident) published on 4 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my husband was diagnosed in 2021, he was cared for at home by me, but as his condition worsened he needed 24-hour professional care and had to be moved to a care home. The first time I visited Victoria Care Centre I knew this was where I wanted my husband to be, I am so glad I did not take him
elsewhere. From day one the staff from reception, nurses, carers, cleaners and laundry staff have been amazing. The level of care for residents and hygiene is excellent. I highly recommend Victoria Care Centre for loved ones who need a care home. I would like to take this opportunity to say a big thank you to Victoria Care Centre not only for my husband but also for us as a family for their professionalism, compassion and kindness.
Reply from Gabriela Chelu, Deputy Manager at Victoria Care Centre
Thank you so much for your heartfelt message. We are deeply touched by your kind words and are honoured to have been able to care for your husband. Our team is dedicated to providing the best care…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C P (Resident) published on 4 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management is excellent and so helpful. The nurses and carers are like my family members. The care home is very clean and hygienic. The lounge and dining area look like a 5-star hotel. The care home provides special diet food and the quality of food is very hygienic and tasty. I feel like my own
home here. I am so glad that I am living. Such a friendly, lovely and safe environment at Victoria Care Centre. The care I get is so extraordinary. Thank you to management, nurses, carers and all staff.
Reply from Gabriela Chelu, Deputy Manager at Victoria Care Centre
Thank you so much for your wonderful message. We're delighted that you feel so at home with us and that our team has positively impacted your experience. Your kind words about our staff and…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from I M (Partner of Resident) published on 4 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the whole, I am happy with my partner's care. The staff are very caring and good. They take notice of what I want and my partner's needs with his care. I would recommend this home to anyone.
Reply from Gabriela Chelu, Deputy Manager at Victoria Care Centre
Thank you for your kind feedback. We're glad to hear that you're happy with the care your partner is receiving and that our staff has been attentive to both of your needs. Your recommendation means a…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.728)

Overview of Review Score

The Review Score of 9.7 (9.728) out of 10 for Victoria Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 41 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.728 for Victoria Care Centre is calculated as follows: ( (372 Excellents x 5) + (101 Goods x 4) + (16 Satisfactorys x 3) ) ÷ 489 Ratings = 4.728
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Victoria Care Centre is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.05 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 115 registered maximum number of service users is 23, which has been reached with 40 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Dec 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (2)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Victoria Care Centre to verify any information. View our terms and conditions. Victoria Care Centre has an Enhanced Service - more info.