Victoria Care Centre

Acton Lane, Park Royal, London NW10 7BR
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9.7 111 Reviews
  • Victoria Care Centre, London
Victoria Care Centre features en-suite bedrooms and spacious communal areas for socialising, relaxing and participating in a varied programme of activities in a modern start of art building.

Victoria Care Centre is located in Park Royal, London and provides a wide range of care options, suitable for people with short-term, long-term, nursing and respite care needs.

The centres specialises in providing care for people living with Dementia and mild behaviour disorders, while care packages can be tailored to provide the appropriate level of care to those with additional needs.

All residents at Victoria Care Centre receive personalised care that is delivered through a carefully tailored care plan that is created with input from residents, care workers, relatives and other healthcare professionals. Care plans are created to meet each resident's holistic nursing needs.
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Care Provided by Victoria Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 115 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Victoria Care Centre make decisions on fees after carrying out thorough pre-admission assessment and fee is determined based on the actual needs identified during the assessment.

Contact Victoria Care Centre to confirm what's included and get a personalised quote:

Contact Victoria Care Centre to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Sharda Care Ltd
  • Privately Owned

Person in Charge

  • Satya Bhattarai (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (115)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (114)

Parking

  • The home has got limited parking spaces available within the home. However, plenty of parking places available locally.

Victoria Care Centre Reviews (111)

9.7

Victoria Care Centre has a Review Score of 9.7 (9.728) out of 10, based on 41 reviews in the last 2 years.
Over all time Victoria Care Centre has 111 reviews.

Overall Experience
  • 91
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Date Published
  • 111
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  • 41
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Reviewer Connection to Victoria Care Centre
  • 26
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  • 9
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  • 5
  • 3
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  • 2
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  • 1
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  • 1
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Total of 111, showing 41-60
Review from M B (Wife of Resident) published on 2 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All good. I am happy with everyone.
Reply from Satya Bhattarai, General Manager at Victoria Care Centre
Thank you for your positive feedback. We are glad to hear that you are happy with everything and that our team has met your expectations. Your satisfaction means a lot to us!
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Review from yisroel H (Son of Resident) published on 12 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother has been at Victoria Care Centre for a few months, we are so happy here. She really feels at home and we see that all the staff - the nurses, the therapists and the managers are so devoted to their patients and very caring with always a smile and always open to comments, ready to help.
Keep
up the good work.
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Review from L J (Daughter of Resident) published on 8 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been here for two years after caring for her at home for eight years prior to the pandemic. I feel she is happy and secure here. My mother's complex needs are met by the lovely staff on her floor. No requests are too much when it comes to her care. As soon as something doesn't look right,
I am notified and interventions are made so her condition doesn't worsen. I am used to providing care myself, so I am happy that this is a great substitute.
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Review from Angela D (Sister of Resident) published on 28 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The resident was treated with great dignity and care throughout his time at Victoria Care Centre. We could not have asked for a better level of care. We would gladly recommend Victoria Care Centre to other families. We were very comfortable leaving him in Victoria Care Centre's care.
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Review from Charles G (Son of Resident) published on 28 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is always difficult to leave someone you care for in the hands of others. My experience here leads me to not have any concerns. I have always found the team on the third floor to be friendly, responsive to my concerns and caring in what is a particularly difficult health environment. I love also
the other staff i.e entertainment, reception and maintenance and found them to be very caring, welcoming and helpful.
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Review from Yvonne B (Daughter of Resident) published on 28 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with the level of care that my dad is receiving. I find all the staff very polite and helpful.
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Review from Richard T (Cousin of Resident) published on 21 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Highly recommend Victoria Care Home, for its attention and friendliness to all the residents.
Reply from Basu Lamichhane, General Manager at Victoria Care Centre
Dear Richard, many thanks for your encouraging feedback. we will continue to deliver the best care with your ongoing support.
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Review from Monique S (Sister of Resident) published on 27 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister came to the home with specific needs, being 71, autistic, mental health problems etc, and requiring specialist feeding. The home was more than happy to have her. She has always treated Victoria Care Centre as her home, and now that she is receiving end of life care, the kindness and compassion
of the staff just shine through. They deserve every credit going. Thank you.
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Review from G R (Sister of Resident) published on 12 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are caring, supportive, hardworking and motivating and inspirational to the resident. I am happy with my brother's care in this home.
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Review from Collette J (Daughter of Resident) published on 12 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have peace of mind with the care my mother gets here. The staff have taken time to get to know her and cater for her needs.
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Review from William M (Resident) published on 12 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy to be here. I am well looked after, all the time.
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Review from L B (Daughter of Resident) published on 31 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service. Lovely staff. Mum is happy here and feels safe and comfortable. She gets support from all the staff. I feel happy that my mum is receiving the best treatment here!
Reply from Basu Lamichhane, General Manager at Victoria Care Centre
Thank you very much for your review, which is very encouraging and motivating for us to continue delivering the best for our residents. Best Regards.
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Review from Jane W (Daughter of Resident) published on 29 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Victoria Care Centre, since September 2015. I have found their care during this time, very impressive and reassuring. When my mother was first admitted, she was weak and disorientated, but she became stronger over time thanks to the care she received. This year, she will have been
at Victoria Care Centre for seven years, which I think is a great testament to the care.
Reply from Basu Lamichhane, General Manager at Victoria Care Centre
Dear Jane, thank you very much for this review, which will encourage our team to continue delivering the best for our residents. Best Wishes.
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Review from A A (Resident) assisted by family/friend published on 10 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love the activity at the home. I go to all group activities every day. The activity staff spends a lot of time with me on 1-1 as well. I have been at the home since 2017. I have made lots of friends with many staff. I am always treated with dignity and respect. I am our activities volunteer and I
enjoy being part of their team. The home has maintained my spiritual needs and I am also able to speak in my own language with many staff. I am very happy at my home. I have been at this home for 4 years.
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Review from S K (Resident) assisted by family/friend published on 1 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were very apprehensive at the start and initially, we had teething problems. These were promptly addressed by the management and the head nurse and dealt with quickly and professionally. The staff and especially the nurses are attentive and caring. Everyone from the activities team, housekeeping,
maintenance, reception and kitchen staff are accommodating and friendly. 'Keep up the good work'
Reply from Basu Lamichhane, General Manager at Victoria Care Centre
Thank you very much for your patience at the beginning and all the support to the team on an ongoing basis which has enabled us to focus on the quality care delivery that's deserved.
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Review from Nicola C (Sister of Resident) published on 5 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has been a resident with end-of-life care for six months, and they have really look after her. Round the care has always at the most highest standards, from cleaning to working with patience with difficulties in mobility and autism they always go the step further, they are 10/10 for everything!
Reply from Basu Lamichhane, General Manager at Victoria Care Centre
Dear Nicola, thank you very much for such encouraging feedback which will definitely motivate the team to give our best all the time. Highly appreciated.
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Review from Theresa C (Next of Kin) published on 7 July 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
What great staff my dear uncle arrived to when staying during the lockdown. The staff made him feel really welcome and kept me informed about everything that was happening. They made sure we had video calls as often as possible and went out of their way to make him feel welcome.
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Review from Rama C (Mother of Resident) published on 5 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy that my daughter is at the Victoria Care Centre. It has been the best care home we have been in since we arrived in the UK. The care staff, activities and the management have been very understanding and helpful.
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Review from Elvira E (Niece of Resident) published on 30 June 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Since my uncle has been at the home, he has been well looked after and I am satisfied with the care that my uncle is receiving. Any issues for concern that I may have had, have been dealt with immediately and with the utmost sensitivity. My uncle was living in a sheltered accommodation before Victoria
Court and in between, he was admitted into the local Hospital for 10 weeks. During his stay at the hospital, his care was appalling he left the hospital, unable to ever walk again and had numerous bed sores on his rear and feet. On entering Victoria Care, these wounds, which were severe, were treated by the team and never occurred again. My uncle showed signs of some form of neglect in his behaviour before entering Victoria Court, he would shudder whenever anyone approached him and was very defensive. He no longer displays this behaviour and to my knowledge, has a great relationship with the staff and the staff have a good relationship with our family. Very few issues.
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Review from Luke G (Grandson of Resident) published on 29 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Nan is very well looked after at Victoria Care Centre. The home has run the visiting system really well during the pandemic. I feel very happy that my Nan is very well looked after. Her face lights up when the staff talk to her. All members of staff treat my Nan with the greatest respect and they
clearly care about her a lot.
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Current Review Score: 9.7 (9.728)

Overview of Review Score

The Review Score of 9.7 (9.728) out of 10 for Victoria Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 41 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.728 for Victoria Care Centre is calculated as follows: ( (372 Excellents x 5) + (101 Goods x 4) + (16 Satisfactorys x 3) ) ÷ 489 Ratings = 4.728
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Victoria Care Centre is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.05 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 115 registered maximum number of service users is 23, which has been reached with 40 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Dec 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (0)

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