Victoria Care Centre

Acton Lane, Park Royal, London NW10 7BR
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9.7 100 Reviews
  • Victoria Care Centre, London
Victoria Care Centre features en-suite bedrooms and spacious communal areas for socialising, relaxing and participating in a varied programme of activities in a modern start of art building.

Victoria Care Centre is located in Park Royal, London and provides a wide range of care options, suitable for people with short-term, long-term, nursing and respite care needs.

The centres specialises in providing care for people living with Dementia and mild behaviour disorders, while care packages can be tailored to provide the appropriate level of care to those with additional needs.

All residents at Victoria Care Centre receive personalised care that is delivered through a carefully tailored care plan that is created with input from residents, care workers, relatives and other healthcare professionals. Care plans are created to meet each resident's holistic nursing needs.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 115 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Victoria Care Centre make decisions on fees after carrying out thorough pre-admission assessment and fee is determined based on the actual needs identified during the assessment.

Good to Know

Owner

  • Sharda Care Ltd

Person in charge

  • Satya Bhattarai (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (115)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (114)

Parking

  • The home has got limited parking spaces available within the home. However, plenty of parking places available locally.

Victoria Care Centre Reviews (100)

9.7

Victoria Care Centre has a Review Score of 9.7 (9.709) out of 10, based on 30 reviews in the last 2 years.
Over all time Victoria Care Centre has 100 reviews.

Overall Experience
  • 83
  • 14
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Date Published
  • 100
  • 6
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  • 30
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Reviewer Connection to Victoria Care Centre
  • 26
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  • 10
  • 8
  • 6
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  • 3
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  • 2
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  • 1
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Total of 100, showing 41-60
Review from L B (Daughter of Resident) published on 31 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service. Lovely staff. Mum is happy here and feels safe and comfortable. She gets support from all the staff. I feel happy that my mum is receiving the best treatment here!
Reply from Basu Lamichhane, General Manager at Victoria Care Centre

Thank you very much for your review, which is very encouraging and motivating for us to continue delivering the best for our residents. Best Regards.

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Review from Jane W (Daughter of Resident) published on 29 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Victoria Care Centre, since September 2015. I have found their care during this time, very impressive and reassuring. When my mother was first admitted, she was weak and disorientated, but she became stronger over time thanks to the care she received. This year, she will have been
at Victoria Care Centre for seven years, which I think is a great testament to the care.
Reply from Basu Lamichhane, General Manager at Victoria Care Centre

Dear Jane, thank you very much for this review, which will encourage our team to continue delivering the best for our residents. Best Wishes.

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Review from A A (Resident) assisted by family/friend published on 10 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love the activity at the home. I go to all group activities every day. The activity staff spends a lot of time with me on 1-1 as well. I have been at the home since 2017. I have made lots of friends with many staff. I am always treated with dignity and respect. I am our activities volunteer and I
enjoy being part of their team. The home has maintained my spiritual needs and I am also able to speak in my own language with many staff. I am very happy at my home. I have been at this home for 4 years.
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Review from S K (Resident) assisted by family/friend published on 1 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were very apprehensive at the start and initially, we had teething problems. These were promptly addressed by the management and the head nurse and dealt with quickly and professionally. The staff and especially the nurses are attentive and caring. Everyone from the activities team, housekeeping,
maintenance, reception and kitchen staff are accommodating and friendly. 'Keep up the good work'
Reply from Basu Lamichhane, General Manager at Victoria Care Centre

Thank you very much for your patience at the beginning and all the support to the team on an ongoing basis which has enabled us to focus on the quality care delivery that's deserved.

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Review from Nicola C (Sister of Resident) published on 5 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has been a resident with end-of-life care for six months, and they have really look after her. Round the care has always at the most highest standards, from cleaning to working with patience with difficulties in mobility and autism they always go the step further, they are 10/10 for everything!
Reply from Basu Lamichhane, General Manager at Victoria Care Centre

Dear Nicola, thank you very much for such encouraging feedback which will definitely motivate the team to give our best all the time. Highly appreciated.

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Review from Theresa C (Next of Kin) published on 7 July 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
What great staff my dear uncle arrived to when staying during the lockdown. The staff made him feel really welcome and kept me informed about everything that was happening. They made sure we had video calls as often as possible and went out of their way to make him feel welcome.
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Review from Rama C (Mother of Resident) published on 5 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy that my daughter is at the Victoria Care Centre. It has been the best care home we have been in since we arrived in the UK. The care staff, activities and the management have been very understanding and helpful.
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Review from Elvira E (Niece of Resident) published on 30 June 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Since my uncle has been at the home, he has been well looked after and I am satisfied with the care that my uncle is receiving. Any issues for concern that I may have had, have been dealt with immediately and with the utmost sensitivity. My uncle was living in a sheltered accommodation before Victoria
Court and in between, he was admitted into the local Hospital for 10 weeks. During his stay at the hospital, his care was appalling he left the hospital, unable to ever walk again and had numerous bed sores on his rear and feet. On entering Victoria Care, these wounds, which were severe, were treated by the team and never occurred again. My uncle showed signs of some form of neglect in his behaviour before entering Victoria Court, he would shudder whenever anyone approached him and was very defensive. He no longer displays this behaviour and to my knowledge, has a great relationship with the staff and the staff have a good relationship with our family. Very few issues.
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Review from Luke G (Grandson of Resident) published on 29 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Nan is very well looked after at Victoria Care Centre. The home has run the visiting system really well during the pandemic. I feel very happy that my Nan is very well looked after. Her face lights up when the staff talk to her. All members of staff treat my Nan with the greatest respect and they
clearly care about her a lot.
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Review from Catarina M (Friend of Resident) published on 25 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited my friend regularly before Covid-19 and I feel very happy to see my friend looking well looked after. The nurses, carers and all the staff are very supportive and friendly. Activities are ongoing daily.
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Review from Rodney M (Son of Resident) published on 23 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Victoria care home is a lovely place. The staff are wonderful, it really is a nice and warm atmosphere. The overall care is very good and I would always recommend the care home to a friend/relative. My mother has been there from day one. Thank you for all that you have done.
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Review from Ajay C (Husband of Resident) published on 18 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My loving wife and mum of our only son is a resident at this home and has been for over one year, having an experience of staying on second floor as her Brain Cancer progressed. Staff always displayed compassion and kindness to her, ensuring her dignity was upheld and communicated with us as a family
in a professional manner. Prior to the Covid-19 pandemic, family visitors were always warmly greeted. They provided a good range of social and leisure activities and the environment both outdoors and indoors are always spotlessly clean. The meals provided are appetising food and staff would ensure any specific needs are met immediately. The true dedication, commitment, attention to detail and love and affection shown to my wife is simply outstanding! The facility implemented to allow visits during Covid-19 restrictions are superb and we are so grateful for this kindness. There are too many superb individuals to name in this review especially the manager and clinical lead. I am ever so grateful for holding us.
Reply from Basu Lamichhane, General Manager at Victoria Care Centre

Dear Ajay, thank you very much for this review with very encouraging words which will continue inspiring us to deliver the best possible care for your wife, which she deserves most. Having such an understanding family is a blessing that facilitates the best caring environment. Best Regards.

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Review from Shriya V (Granddaughter of Resident) published on 18 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My ninety-nine-year-old great-grandmother was a resident at Victoria Care Centre last year. It was a difficult decision to place her in care but it was the only option at the time. This was worsened by the fact we were in the midst of the global pandemic and she was permitted no visitors. The excellent
level of care provided by the staff and the facilities at the home put our minds at rest. Her individual and unique needs were well catered to, including cultural food to meet her dietary preferences, as well as staff who could communicate in her language. The care was truly adapted to her lifestyle and made her stay feel like a home from home. The home also had in place special measures to ensure we could still stay in touch with her as best we could, through regular video calls and socially distanced visits via a specially designated screen. Fortunately, she is now more mobile and has been able to return home. The home truly contributed to her getting back on her feet to celebrate her one-hundredth birthday.
Reply from Basu Lamichhane, General Manager at Victoria Care Centre

Dear Shriya, thank you very much for this review, highlighting the care we delivered to your great-grandmother. Such compliments are paramount to keep us motivated. It was truly a great honour to look after your great-grandmother: an amazing lady, very determined with great pride. It is a very nice feeling to know that she is doing very well at home. Best Wishes.

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Review from T J (Daughter of Resident) published on 7 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care team make an effort to get to know residents and their needs. All staff are very approachable and friendly. They make an effort to get to know family members and keep them updated by various different means. The room is kept clean and is accommodating to the needs of my father. There is opportunities
for my father to get involved in various activities.
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Review from Carol G (Daughter of Resident) published on 7 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Victoria Care Centre is very well run. All of the staff are amazing, Mum's care is fantastic. We know she has been well looked after. She has been a resident for four years and every year she has had wonderful care. Thank you to all the staff.
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Review from Sandra P (Daughter of Resident) published on 19 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
This time last March, my darling mother passed away peacefully with my father at her side. But also with my father, were the wonderfully kind staff, who made sure she wasn’t alone even though they were under extreme pressure. We, three daughters, were not able to be there to say goodbye but I feel so
very grateful to all those lovely carers, the manager and the activities lady that kept her spirits up when she was down, that made her laugh and made her feel so safe and cared for and she was treated with such kindness and dignity right until the very end. Thank you so much, I will always remember what you did for my mother and my father.
Reply from Basu Lamichhane, General Manager at Victoria Care Centre

Dear Sandra, thank you very much for this wonderful feedback, which means a lot to us and will keep motivating us to continue delivering the best possible, quality care for our residents.

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Review from Karen P (Daughter of Resident) published on 4 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would highly recommend this care home. The staff work tirelessly to ensure the residents' needs are met with enthusiasm and kindness. My mother only had a short stay sadly, before her passing but everything was done to give her the best quality of life as possible. This care was extended to my father
also, helping with funeral arrangements and follow on phone calls to ensure he was coping on his own. We can’t thank everyone enough for their dedication and care.
Reply from Basu Lamichhane, General Manager at Victoria Care Centre

Thank you very much for such encouraging feedback which will keep our team motivated to do their best.

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Review from Vincent L (Wife of Resident) published on 8 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always wanted to give my wife as much as control back as possible because she is fully dependent on others. This has instantly been made possible upon her arrival at Victoria Care Centre. I would definitely recommend this place in a heartbeat. When I leave her every day I know she is safe and
well cared for. I cannot thank the Deputy Manager and the team how much joy and happiness you have introduced back to my wife and my life. Thank you once again to the Deputy Manager.
Reply from Basu Lamichhane, General Manager at Victoria Care Centre

Dear Vincent, thank you very much for these encouraging compliments to all the team.

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Review from Abdul M (Brother of Resident) published on 18 March 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
We used Victoria Care Centre because the building was modern and very convenient for us to our home visiting, little traffic and parking to worry about. Close to doctors surgery and hospital if needed. The reception was good, staff was helpful and reliable always ready to help. As long as standard,
management and staff remain as now it is highly recommended.
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Review from Marilyn R (Niece of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was extremely pleased with the service, care and facilities and got great comfort from knowing my uncle was well cared and looked after and was kept as comfortable as possible.
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Current Review Score: 9.7 (9.709)

Overview of Review Score

The Review Score of 9.7 (9.709) out of 10 for Victoria Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.709 for Victoria Care Centre is calculated as follows: ( (266 Excellents x 5) + (78 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 357 Ratings = 4.709
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Victoria Care Centre is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 115 registered maximum number of service users is 23, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Dec 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (0)

There are no team members posted.

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