Victoria Care Centre

The care team make an effort to get to know residents and their needs. All staff are very approachable and friendly. They make an effort to get to know family members and keep them updated by various different means. The room is kept clean and is accommodating to the needs of my father. There is opportunities for my father to get involved in various activities.

Victoria Care Centre is very well run. All of the staff are amazing, Mum's care is fantastic. We know she has been well looked after. She has been a resident for four years and every year she has had wonderful care. Thank you to all the staff.

This time last March, my darling mother passed away peacefully with my father at her side. But also with my father, were the wonderfully kind staff, who made sure she wasn’t alone even though they were under extreme pressure. We, three daughters, were not able to be there to say goodbye but I feel so very grateful to all those lovely carers, the manager and the activities lady that kept her spirits up when she was down, that made her laugh and made her feel so safe and cared for and she was treated with such kindness and dignity right until the very end. Thank you so much, I will always remember what you did for my mother and my father.

I would highly recommend this care home. The staff work tirelessly to ensure the residents' needs are met with enthusiasm and kindness. My mother only had a short stay sadly, before her passing but everything was done to give her the best quality of life as possible. This care was extended to my father also, helping with funeral arrangements and follow on phone calls to ensure he was coping on his own. We can’t thank everyone enough for their dedication and care.

I have always wanted to give my wife as much as control back as possible because she is fully dependent on others. This has instantly been made possible upon her arrival at Victoria Care Centre. I would definitely recommend this place in a heartbeat. When I leave her every day I know she is safe and well cared for. I cannot thank the Deputy Manager and the team how much joy and happiness you have introduced back to my wife and my life. Thank you once again to the Deputy Manager.

We used Victoria Care Centre because the building was modern and very convenient for us to our home visiting, little traffic and parking to worry about. Close to doctors surgery and hospital if needed. The reception was good, staff was helpful and reliable always ready to help. As long as standard, management and staff remain as now it is highly recommended.

I was extremely pleased with the service, care and facilities and got great comfort from knowing my uncle was well cared and looked after and was kept as comfortable as possible.

The staff could not have been more helpful throughout.

A big thank you to all.

My Mum has been in Victoria Care Centre in the dementia care unit for nearly two months now. My family and I are extremely happy that she is in such a happy and friendly environment. We have all found the place very welcoming, so much so, that we enjoy and look forward to coming to visit. The staff are always so hardworking and busy, but always stop to interact with Mum and us. She is lovely and clean, well looked after and though she is hard to please with food, food is great overall. The service is exemplary.

My experience at Victoria Care Centre has been very good. The carers are outstanding and the service is excellent. The management is observant and the nurses are often quite busy attending to the patient seeing that they get good care. For example, when my finger got badly injured and I was in a lot of pain. Two nurses, in particular, were very attentive to my finger and treated it well until the finger was healed.

Mother was admitted following several falls at home. She was unsettled for about 2 weeks but has settled down well and is appreciative of the helpful staff. Amazingly my mother now attends all the well organised activities during the week and has benefited from it.

There are lots of activities for the residents to do. The homes are very clean and tidy.

The staff are very hardworking and helpful.

My dad's room and the home, in general, is always clean and tidy.

Mum is very well cared for. Encouraging people to come out of their rooms. Lots of activities going on. I feel safe for Mum to remain in Victoria Care Centre.

Very clean and good management.

I would like to extend my appreciation to all the staff on the second floor. They have been so great and diligent in the care of my husband. I would very much recommend their care as during my husband's stay there, they have been so caring, kind and done their utmost in their job. Thank you so much and Merry Christmas in advance to all members of staff.

My cousin needs constant care and the staff here certainly provide this in a friendly courteous way with a very pleasant manner towards the residents, visitors and to each other. This makes for a warm and caring environment. In addition, the staff also treat the residents with concern for their well-being and with respect for their dignity. The home is modern and well managed and also extremely clean, with pleasant communal areas. An outstanding care home.

Due to building works that needed to be urgently undertaken in my home, it was necessary that for the first time ever, I have a short stay period of respite in a Care Home. Anxieties were high as I am fussy, as almost to the point of OCD into cleanliness. Various options were to be presented. The first to contact me from this home was the lovely Deputy Manager who visited me to undertake needs assessments and answer any questions. Later a visit was arranged for me to view. My daughter and I attended one evening and immediately upon entry in the Reception were struck by the layout coloured furniture, how clean it was and the welcoming ambience you felt. My room led out to a patio garden. The Deputy came to see me briefly to ensure I was ok. The chef was excellent, kind, caring and became my personal chef meeting my specific cultural needs. Staff, services, activities, excellent Family, Friends described as a Hotel. There are a few small areas of improvement but I would return in a heartbeat.