Search...

Gwen Walford House Nursing Home

48-50 Hampton Park Road, Hereford, Herefordshire HR1 1TH
Gwen Walford House Nursing Home Logo
Jobs
Gwen Walford House Nursing Home logo
The staff are wonderful, taking time to get to know Mum.Sarah B(Daughter of Resident/Service User)
Gwen Walford House Nursing Home, Hereford
Couldn't ask for a better place for her to have gone to.Kevin C(Grandson of Resident/Service User)
Gwen Walford House Nursing Home, Hereford
She has a lovely room overlooking the woods and the riverPhilip K(Son of Resident/Service User)
Gwen Walford House Nursing Home, Hereford

Gwen Walford offers Residential and Nursing Care, situated within picturesque, wooded grounds overlooking the River Wye. With highly experienced staff available round-the-clock, residents receive unparalleled support and compassion.

Gwen’s all-inclusive luxury care packages feature:

Homemade meals with a diverse menu selection

Good company and social entertainment programme

Enjoy convenient living with laundry and cooking managed for you

Professional care and support, day and night

Monthly complimentary hair treatments for some TLC

Care tailored to your unique needs

Daily...  

Care Provided by Gwen Walford House Nursing Home

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 30 Service Users

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,512N/A
Nursing CareFrom £1,779N/A

Contact Gwen Walford House Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Nick Brown (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed with both male-only and female-only unit(s)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2014
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (30)
  • Single Rooms with ensuite Wet Room (30)

Visiting

  • Visitors warmly welcomed. Relatives can visit their loved ones at any time, and there's no need to book in advance for these personal visits. However, if visitors are interested in touring the home and learning more about services, recommend scheduling a visit in advance. This way, a dedicated team can ensure they're available to show you around and discuss how best meet your specific needs. The team are here to provide the information and support required, and look forward to assisting in any way.

Parking

  • Plenty of off-road parking is available.

Gwen Walford House Nursing Home Reviews (71)

Submit a Review
9.9

Gwen Walford House Nursing Home has a Review Score of 9.9 (9.850) out of 10, based on 14 reviews in the last 2 years. Over all time Gwen Walford House Nursing Home has 71 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Gwen Walford House Nursing Home
Loading...
Showing 71 reviews matching selected criteria
Review from John B (Friend of Resident) published on 22 June 2026 Submitted via Postal Card
Overall Experience

Came to visit my friend in Gwen 05.06.26 everyone friendly, home nice and clean. Staff admin very helpful also offered me lunch was lovely fish and chips. Head chef excellent thank you. Was made to feel very welcome. Thank you team and thank you. Staff admin and chef you really made my day.

Reply from Nick Brown, Home Manager at Gwen Walford House Nursing Home

Thank you for taking the time to leave such a lovely review.

We're so pleased to hear that you enjoyed your visit to Gwen Walford and found the home welcoming, clean and well cared for. It's lovely to know that our team made you feel so welcome and that you enjoyed the fish and chips too! We'll...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Clayton H (Son of Resident) published on 22 June 2026 Submitted via Postal Card
Overall Experience

Always come to Gwen on a Friday fish and chip day great for all staff always make me feel welcome in home. The care is always 110% given gardner working hard maintenance man always happy to help. Everyone so friendly and kind. Staff admin office door always open able to chat over cake and cuppa always leave knowing my mum is safe and happy.

Reply from Nick Brown, Home Manager at Gwen Walford House Nursing Home
Thank you for taking the time to share your experience with us.

We're so pleased to hear that your mum is happy at Gwen Walford and that you always feel so welcome when you visit. It's wonderful to know that she enjoys the gardening and looks forward to the fish and chip days, as well as having...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Diane L (Daughter of Resident) published on 8 December 2025 Submitted via Postal Card
Overall Experience

My mom has settled in very well and I am very pleased by how well she is walking. She has made friends and joins in most of the activities.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sue D (Daughter of Resident) published on 27 October 2025 Submitted via Postal Card
Overall Experience

I highly recommend Gwen Walford House Nursing Home. First class care & statff. The best care home in Hereford. Thank you to all the staff.

Reply from Rebecca Protheroe, Home Manager at Gwen Walford House Nursing Home

Thank you so much for your wonderful feedback and recommendation. We're delighted to hear that you feel Gwen Walford House provides first-class care. Your kind words are greatly appreciated by all our team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Susan M (Wife of Resident) published on 15 October 2025 Submitted via Postal Card
Overall Experience

My husband is here for a respite. He is very pleased with the car and they meet all his needs. They are always available and meet all his needs. The staff are all very kind and respectable. The food is excellent. This is a very clean place with no bad odour. Thank you for having such a lovely home.

Reply from Rebecca Protheroe, Home Manager at Gwen Walford House Nursing Home

Thank you for your lovely feedback. We're so pleased to hear that your husband is happy and well cared for during his stay. Our team takes great pride in providing a welcoming, clean, and comfortable environment, and your kind words mean so much to everyone here.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Leslie C (Resident / Service User) published on 4 September 2025 Submitted via Postal Card
Overall Experience

I am happy to be here. My room is comfortable and service of food etc is very good.

Reply from Rebecca Protheroe, Home Manager at Gwen Walford House Nursing Home

Thank you for taking the time to share your experience. We are committed to offering attentive and compassionate care, and your feedback helps us continue to improve and support those we serve.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Judith L (Friend of Resident) published on 25 June 2025 Submitted via Postal Card
Overall Experience

I visit my friend on a regular basis. The people are always very helpful and friendly. The residents all are happy with their beautiful surroundings and the gardens.

Reply from Rebecca Protheroe, Home Manager at Gwen Walford House Nursing Home

Your feedback means a lot to us. We strive every day to create a caring and supportive environment, and hearing from you helps us continue to improve.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Zoe W (Granddaughter of Resident) published on 3 March 2025 Submitted via Postal Card
Overall Experience

My gran has been in multiple care homes and Gwen Walford has been outstanding in every way. From each member of staff to how beautiful and comfortable the home is. The level of care they have all shown my gran has been absolutely wonderful. We could not have wished for a better place for my gran's end of life care. Thank you for everything.

Reply from Rebecca Protheroe, Home Manager at Gwen Walford House Nursing Home

Thank you for such a lovely review. It is our honour to look after your Gran and provide her with the best end of life care possible, we will ensure she is as comfortable as can be for as long as she is with us!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S G (Daughter of Resident) published on 13 February 2025 Submitted via Postal Card
Overall Experience

All care staff and nurses have been wonderful to Mum. Garden views and wildlife from her bedroom are amazing. Mum and myself have been made to feel so welcome by all. It really is just like home, being able to bring dogs in as well is just great. It's so family-orientated.

Reply from Rebecca Protheroe, Home Manager at Gwen Walford House Nursing Home

Thank you for the 5-star review and kind words. We are so happy to hear your Mum is making the most of our incredible views and enjoying all the wildlife! We will continue to embrace you all as part of our wonderful family here at Gwen Walford.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from T R (Great-grandson of Resident) published on 27 January 2025 Submitted via Postal Card
Overall Experience

Big thank you to all the staff in Gwen Walford House Nursing Home for looking after my gran so well. She is really happy with you all. As a family, that is all we can wish for. You have all been so kind and supportive with great attention to detail. The room is beautiful. Garden views, amazing wildlife, squirrels and robins visit her window daily where she likes to feed them. She really does feel like she's home.

Reply from Rebecca Protheroe, Home Manager at Gwen Walford House Nursing Home

Thank you so much for taking the time to review Gwen Walford. I am so happy to hear that your Gran is loving her life with us and that she has settled in well to her new home. We will continue to give her the best care possible and support you all however we can!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D F (Daughter of Resident) published on 19 December 2024 Submitted via Postal Card
Overall Experience

Warm, friendly and caring welcome from all staff. They bent over backwards to sort out any issues and make Mum settle in as smoothly as possible, they were so patient with my sister and me with all our anxieties about Mum and the home and always had time and a cheery word for us.

Reply from Rebecca Protheroe, Home Manager at Gwen Walford House Nursing Home

Thank you so much for the review and kind words. We will always do our best to ensure that you all feel supported, and we couldn't be happier to hear that your mum has settled in with us. Welcome to the family!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Cherie L (Next of Kin) published on 18 November 2024 Submitted via Postal Card
Overall Experience

The staff are always helpful and friendly, especially the carers. His needs are being catered for well.

Reply from Rebecca Protheroe, Home Manager at Gwen Walford House Nursing Home

Thank you for the wonderful 5-star review of Gwen Walford. I am delighted to hear you have found our staff helpful and friendly and that all needs are being met. I will pass on your feedback to the team, who will be delighted!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A S (Friend of Resident) published on 25 October 2024 Submitted via Postal Card
Overall Experience
First and foremost the structure of management and supervisors are of excellence, their attention to detail is second to none. Outstanding transparency.

The hands-on staff and physical professionalism of carers are a credit to the residence, the families visiting and above all an asset to the management and Gwen Walford House Nursing Home. As I see it a pleasure visiting and leaving daily.

Reply from Rebecca Protheroe, Home Manager at Gwen Walford House Nursing Home

We appreciate your thoughtful 5-star review and high praise! We are delighted to hear that our management and staff at Gwen Walford House have made such a positive impression. Attention to detail, transparency and professionalism are things we hold dearly and it's gratifying to know these efforts...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S C (Son of Resident) published on 17 September 2024 Submitted via Postal Card
Overall Experience

Cannot fault the care that my father has received since coming into Gwen Walford last year in July 2023. All the staff have been exceptional in caring for all of my father's daily needs. Would recommend Gwen Walford as the perfect care home for anyone's relatives. Thank you so much for giving me that peace of mind.

Reply from Rebecca Protheroe, Home Manager at Gwen Walford House Nursing Home

Thank you for your fantastic 5-star review of Gwen Walford! We are delighted to hear that your father has received exceptional care since joining us. Our dedicated team takes great pride in meeting the daily needs of our residents, and it's heartening to know that our efforts have provided you with...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from I H (Husband of Resident) published on 6 August 2024 Submitted via Postal Card
Overall Experience

My wife has now been here 2 weeks and is very happy. The room is very comfortable and the staff are excellent.

Reply from Trish McCaffrey, Interim Home Manager at Gwen Walford House Nursing Home

Thank you so much for taking the time to leave such an excellent review of Gwen Walford. We are thrilled that your wife is settling in well and feels comfortable in her new surroundings. Our residents must feel at home, and we're delighted to know that your wife is happy here. We're incredibly...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from B J (Respite Resident) published on 13 June 2024 Submitted via Postal Card
Overall Experience

I have been a resident for respite care and have been very satisfied with the level of care. My room was very nice with a lovely view of the garden area.

Reply from Trish McCaffrey, Interim Home Manager at Gwen Walford House Nursing Home

Thank you so much for your wonderful 5-star review! We are delighted to hear that you were very satisfied with the level of care you received during your respite stay at Gwen Walford. It is our priority to ensure our residents feel comfortable and well-cared for, so your positive feedback means a...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Mandy T (Wife of Resident) published on 29 May 2024 Submitted via Postal Card
Overall Experience

Having come to the difficult decision to place my husband in care - the transition to Gwen Walford was made all the more easier by the staff and high standards with this home. The management and staff are excellent. nothing is too much trouble! It is such a warm, family atmosphere - every part of my husband's care and medical care is taken care of. I cannot speak highly enough of everyone, including the gardener and maintenance man! The food is like a top-class restaurant in a five-star hotel. Thank you to everyone for all that you do.

Reply from Trish McCaffrey, Interim Home Manager at Gwen Walford House Nursing Home

Thank you so much for your wonderful review and for sharing your experience with Gwen Walford. We understand how difficult the decision to place a loved one in care can be, and we are delighted to hear that the transition was made easier by our dedicated staff and high standards. We are especially...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Rosie H (Daughter of Resident) published on 30 April 2024 Submitted via Postal Card
Overall Experience
Lovely facilities for the residents. Staff very friendly and helpful. Nothing is too much trouble.
Looking after Mum's needs well.

Encouragement to get involved with activities and overall a very good experience.

Reply from Trish McCaffrey, Interim Home Manager at Gwen Walford House Nursing Home

Thank you sincerely for your glowing review of Gwen Walford Care Home. We are delighted you and your mum had a positive experience with us. Ensuring that our residents feel comfortable and supported is a priority to us, and we are delighted with your feedback regarding our facilities and staff. We...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Richard B (Son-in-law of Resident) published on 30 April 2024 Submitted via Postal Card
Overall Experience
My mother-in-law has been here for two or three months, and really enjoys the TV room and looking at the wildlife.

Very friendly staff.

Reply from Trish McCaffrey, Home Manager at Gwen Walford House Nursing Home

Thank you so much for taking the time to share your experience at Gwen Walford Nursing Home. We are delighted to hear that your mother-in-law is enjoying her time with us and finds comfort in the TV room and observing the wildlife. Our dedicated team works hard to create a warm and welcoming...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Michelle N (Niece of Resident) published on 7 March 2024 Submitted via Website
Overall Experience
My elderly Aunt (92) was a resident of Gwen Walford for a number of months over the summer of 2023. Initial impressions were good but sadly we ended up forfeiting a number of weeks paid occupancy, so as not to lose the chance of a room available at another Nursing Home nearby. We became quite desperate for her to leave. Her experience and increasingly ours of GW was not good.
I want to highlight that I think most care and nursing staff at GW are kind and caring. However, they are understaffed and definitely over worked. Standards as a result inevitably slipped below care expected for our loved one.
1) Rooms often dirty and used as storage 2) Clothes lost 3) Residents assistance request buzzers constantly sound and slow response 4) Personal private documents left lying around for anyone to read (my Aunt registered blind) and not stored securely 5) Food really poor quality, often would arrive cold.

All the above concerns were discussed with management.

Reply from Louise Craddock, Home Manager at Gwen Walford House Nursing Home

We regret that your experience at Gwen Walford last summer led you to leave a negative review, especially considering the formal complaint you raised, which we promptly investigated and addressed with meetings involving our senior team. Each of your concerns was thoroughly responded to at the time,...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 September 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (8) & Events (0)

News
  • 08 Oct 2024

    Gwen Walford Nursing Home is thrilled to announce its success at the Hereford Times Health & Social Care Awards, where the home's dedicated staff member, Gideon Kusi, won The Good...

  • 07 Oct 2024

    Rotherwood Healthcare, an award-winning healthcare provider, is excited to announce the official launch of its Rotherwood Wellness Programme, a pioneering initiative designed to enhance the health and well-being of residents...

  • 20 Sep 2024

    Hampton Grange and Gwen Walford Care Homes in Hereford proudly announce their new partnership with the Midlands Air Ambulance Charity (MAAC) as official donation station holders. This collaboration allows the...

Upcoming Events

There are no upcoming events for Gwen Walford House Nursing Home.

Awards / Recognitions (33)

  • 15 May 2026Recipient: Rotherwood Group
  • 30 Jan 2026Recipient: Rotherwood Group
  • 31 Jan 2025Recipient: Rotherwood Group

Accreditations

There are no accreditations posted yet for Gwen Walford House Nursing Home.

Meet the Team (6)

Nick Brown
Nick BrownJob Title:Home ManagerJoined: 2026

As Home Manager, Nick is dedicated to creating a warm, welcoming environment where residents receive the highest standards of care. They are passionate about supporting both residents and staff, ensuring everyone feels valued, respected and at home.

Lorna Topliffe
Lorna TopliffeJob Title:Customer AdministratorJoined: 2026

A welcoming and approachable presence at reception, supporting residents and families while ensuring smooth day-to-day administration.

Lyndsey Jones
Lyndsey JonesJob Title:Staff AdministratorJoined: 2023

Lyndsey joins Hampton and Gwen, having been employed as a Reception Manager for eight years within the hospitality sector, working at the second oldest hotel in Britain - ‘The Green Dragon Hotel’. Previously, she worked for the NHS as an administrator in the Occupational Health Department, where she completed her Business Administration and Customer Service NVQ.

She is accountable for our staff inductions and administration.

David Bennett
David BennettJob Title:Head Chef

David is the Head Chef at the home and the creative force behind our warm, enticing dining experience. With a passion for fresh ingredients and beautifully prepared meals, David takes pride in creating nutritious, comforting dishes that residents look forward to every day.

Lori Murariu
Lori MurariuJob Title:Head Housekeeper

Our Head Housekeeper, Lori, leads the housekeeping team with dedication and attention to detail, ensuring every area of the home is spotless and comfortable. Their commitment helps create a warm, homely environment for residents and visitors alike.

David Morris
David MorrisJob Title:MaintenanceJoined: 2024

David plays a crucial role in ensuring the facility's smooth operation and safety. His responsibilities include performing routine inspections, addressing repair needs, and maintaining equipment and infrastructure.

David handles minor repairs, troubleshoots issues, and collaborates with other team members to ensure that the home remains in excellent condition for both staff and residents. His proactive approach and attention to detail help create a safe and welcoming environment for everyone at Gwen Walford.

Frequently Asked Questions about Gwen Walford House Nursing Home

What types of Care is Gwen Walford House Nursing Home registered for?

Older Person Care, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Gwen Walford House Nursing Home have?

There are 30 Single Rooms.

What are the Facilities & Services at Gwen Walford House Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Gwen Walford House Nursing Home to the centre of Hereford?

1.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Gwen Walford House Nursing Home to verify any information. View our terms and conditions. Gwen Walford House Nursing Home has an Enhanced Service -more info.