Buckingham House Care Home

Off Oxford Road, Gerrards Cross SL9 7DP
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9.9 92 Reviews
  • Buckingham House Care Home, Gerrards Cross
Buckingham House is a purpose-built Care Home providing caregiving for nursing, residential and dementia residents by well-trained and well-led carers and nurses. The home facilitates 24-hour personalised care whilst supporting people to have their independence and dignity.

The home boasts a number of lounges, two dining area, two cafes, a library and hair dressing salon, as well as beautifully landscaped gardens and patio areas. Each room is en-suite and decorated to a hotel standard, whilst each floor has a modern equipped bathroom facility.

The head chef who won MMCG Masterchef of the year, has developed a seasonal menu to suit all palettes, and promote choice. She meets with the people living at the home to hear their requirements and this is reflected in her menu.

Looking at ways to engage with the people that live at the home in a meaningful way is important to the activities coordinator.

The people living at the home are invited to participate in clubs such as gardening, baking, maintenance facilitated by the staff of the home. She also has engaged with the community having local Zumba, Tai Chi, Music for therapy companies attend the home.

Once your loved one is at the home, the team operate a “home from home” feel allowing you to visit the home at any time and offer the opportunities for you to join in any events or meals. Care plans are also structured and reviewed regularly using information provided by family, friends and medical professionals to ensure a meaning quality of life.
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Care Provided by Buckingham House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 53 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Residential Dementia Care: from £1500
  • Self-Funded Nursing Care: from £1500
  • Self-Funded Nursing Dementia Care: from £1500

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

These prices are only a guideline, please contact Buckingham House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in Charge

  • Courtney Harry (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (53)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (53)

Visiting

  • No restriction on visiting hours.

Parking

  • On site parking available.

Buckingham House Care Home Reviews (92)

9.9

Buckingham House Care Home has a Review Score of 9.9 (9.932) out of 10, based on 15 reviews in the last 2 years.
Over all time Buckingham House Care Home has 92 reviews.

Overall Experience
  • 73
  • 16
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Date Published
  • 92
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  • 15
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Reviewer Connection to Buckingham House Care Home
  • 30
  • 15
  • 11
  • 8
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  • 3
  • 3
  • 2
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  • 1
  • 1
  • 1
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Total of 92, showing 61-80
Review from S T (Son of Resident) published on 8 February 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The care home is generally a comfortable place. There is evidence that housekeeping/cleanliness is below par. We do not see any evidence of physio/exercise. It would be helpful to have a record of when he has a shower, goes to the toilet etc to check on his welfare, what he is eating, refusing to eat
etc.
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Review from Janice J (Daughter of Resident) published on 8 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On Christmas day, Buckingham House provided a wonderful lunch for residents and families for those who chose to join their loved ones. The staff were committed to ensuring everyone had a happy, relaxed time together. From the chef to every carer and member of staff. I left feeling happy that my mum
had had a very happy, warm experience. Thank you.
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Review from S B (Wife of Resident) published on 30 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The nursing staff, carers and whole membership of the home all work tirelessly to look after and care for their residents. Always clean, the food is good and wholesome. There is always a welcome when you arrive. For continuity of care, I just wish there wasn't such a turnover of staff, especially for
the residents who need time to know their carers.
Reply from Sabrina Waterhouse, Community Liaison Coordinator at Buckingham House Care Home
Thank you for your lovely review of the home, it is always such a pleasure to see you here. We pride ourselves on the standard of care and services that we offer and we are delighted that you are…read more
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Review from Sue S (Sister of Resident) published on 8 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Sister has been in this care home since October 2015. The staff are hardworking and dedicated to the comfort of our sister. She does not communicate in any way, yet they seem to understand her every need. All care is carried out so that the resident keeps her dignity at all times.
Although it is
difficult to know her personal feelings. My Sister's carers always seem to know what is needed without any verbal communication.
She is always clean and well cared for. Her clothes are always clean and the laundry and cleaning staff do a fantastic job. Her room is immaculate and we have never had any cause to complain about cleanliness.
The home is furnished well and the reception and office staff are always welcoming. Any queries are quickly answered and dealt with professionally.
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Review from Alastair M (Friend of Resident) published on 8 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife and I visit our dear friend of 98 years each week. We arranged to transfer her from a previous home since there had been a significant deterioration in the overall standard of care at that home and a continuous change of personnel and careers. Our friend has now been with Buckingham House for
almost a year and we are very pleased with the move. There is continuity of staff and carers who take a real and genuine interest in our dear friend. It is such a great and enjoyable change. All members of staff go that extra distance to look after our friend. Her next of kin (no relation to our friend nor my wife and me) is equally very pleased with the care, friendliness and love they show to our friend. We have already recommended Buckingham House to a business friend who arranged for his father to be a resident before he passed away.
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Review from Fran D T (Daughter of Resident) published on 30 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has now been in Buckingham House Care Home for 4 weeks. When he arrived he was traumatised following a 6 week stay in hospital, which had a devastating effect on his advanced Alzheimer’s.
During these first difficult few weeks, I have watched the staff as they dealt with my dad (as well as
the emotional and upset members of his family). I can honestly say that, even when his behaviour was extremely difficult, the staff treated him (and us) with kindness, compassion and understanding.
They have tried everything in their power to help and care for a very distressed and unwell elderly gentleman. I have nothing but gratitude and admiration for the staff at Buckingham House. Their genuine warmth and kindness is much appreciated and I hope that he will continue to settle into this lovely, caring environment.
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Review from Anita H (Relative of Resident) published on 12 April 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother in law seems well taken care of by lovely, caring staff. I am sure she is really happy with her care at Buckingham House.
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Review from Stephen R (Great-grandson of Resident) published on 26 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very nice place. I feel very confident that my relative is being well looked after. No complaints at all.
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Review from Sandra P (Sister of Resident) published on 12 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Attending Christmas party. Very very caring staff and very lively.
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Review from Patricia L (Friend of Resident) published on 11 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was visiting my friend when I needed help, carers were there immediately. All the staff were friendly and helpful. My friend is very comfortable and is certainly well looked after. The atmosphere in the home is warm and friendly.
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Review from Ian G (Son of Resident) published on 16 October 2017 Submitted via Website • Report
Overall Experience 3.0 out of 5
Mother was sent to this care home by NHS CHC after having a hip operation. She has mental capacity but the care home is completely unsuitable for such a person since there is no segregation from people with dementia. She became depressed with the environment and after three weeks was re-admitted to
hospital with a heart attack. Four hours passed after she first reported feeling unwell before an ambulance was called.


The laundry service lost at least two items of her clothing since it does not mark the clothing but relies on residents or relatives to do so.


Most of the staff were cheerful and helpful and treated her with care and respect.

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Review from Mandy (Daughter of Resident) published on 19 September 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad is terminally ill and has been here for the last 4 weeks. We chose this home for the look and feel of the home plus when we looked around the staff were very friendly. We have not been disappointed in the care the team have given my Dad, it's become our second home for us and everyone has been
so accommodating.
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Review from J C (Friend of Resident) published on 12 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff seemed very friendly and caring.


The home seemed clean and smelt fresh.


Staff all greeted us and residents warmly.


Residents appeared clean and happy.

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Review from Janet B (Sister of Resident) published on 10 August 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
This home benefits from a 1st class manager and a 1st class activities coordinator. Both are unfailingly cheerful and helpful and very easy to contact and talk to.
My brother is very content and has nothing but praise regarding his life there for two years.
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Review from Sue A (Friend of Resident) published on 7 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On visiting my friend I have always had a professional warm welcome from the staff. There appears to be a calm atmosphere throughout the home.
Excellent standard of cleanliness and food. Good care and attention provided by professional staff.
Overall, Buckingham House comes across as a very well managed
care home.
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Review from Susan S (Friend of Resident) published on 7 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited my friend who has been a resident since February 2017 on many occasions since her admission and have found the following;
All staff extremely courteous from reception staff to housekeepers and catering.
The manager of the home is always kind, pleasant, supportive and always available
for discussion.
The food is appetising and fresh. Staff nurses and carers are loving and compassionate and always ready to help.
Overall the care and environment has been excellent.
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Review from Angie A (Daughter of Resident) published on 7 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Buckingham House is my mother's third placement.
The overall standard of person centred care far exceeds anywhere else she has been.
All staff (too many names to mention) are pleasant, kind and professional. Management are keen to listen to family and friends who visit.
Cleanliness is very good.
Food is fresh and sensible portion sizes.
Furnishings tasteful. Overall 10/10 for us.
Thank you to all at Buckingham House - keep up the good work!
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Review from A H (Daughter of Resident) published on 28 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Buckingham House is always very welcoming. My mother is cared for very well and seems very happy there.
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Review from I BV (Friend of Resident) published on 12 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent, professional and caring service. Attention to detail. Spotlessly clean and very welcoming and friendly staff.
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Review from Debbie S (Friend of Resident) published on 9 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Had a lovely visit with our friend - staff were very helpful and brought us a lovely cup of tea and coffee.
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Current Review Score: 9.9 (9.932)

Overview of Review Score

The Review Score of 9.9 (9.932) out of 10 for Buckingham House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.932 for Buckingham House Care Home is calculated as follows: ( (167 Excellents x 5) + (8 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 177 Ratings = 4.932
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Buckingham House Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Oct 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (4)

Courtney

Courtney Harry

Job Title: Home Manager Joined: 2015

I have been part of the Buckingham House family since June 2015, starting my journey as a Health Care Assistant, right the way through to the Deputy Manager for 2 years to most recently being appointed as the Home Manager in August 2021.
Working within the home, I have discovered that I could not see myself working within any other profession. I am passionate and committed to provide resident led care, empowering those whose home we have the privilege of working within to have the best and most independent quality of life. I love keeping involved in daily living within the home and continue to support residents and the team with daily life at Buckingham House.

Alfredo

Alfredo Villamel

Job Title: Deputy Home Manager Joined: 2022

I graduated my nursing degree in 2010 and have been practicing as a nurse for over 15 years.
I have a variety of managerial experience across Health and Social Care and have worked as a Deputy Manager with MMCG for almost 2 years.
It is important to me that we uphold and maintain the same level of care that I expect my parents to receive. I am passionate to ensure that all our residents are clinically safe and their needs are met holistically. I see myself as the bridge between the management and wider teams in the home.

Joao

Joao Valcouvo

Job Title: Hospitality Services Manager Joined: 2023

I have 20 years of extensive experience in hospitality, operations and food and beverage management.
I oversee all hospitality services at Buckingham House and strive to ensure everyone coming to the home receives great customer service and has a wonderful, unforgettable experience.

Sue

Sue Stanco

Job Title: Receptionist/Admin Assistant Joined: 2018

I joined Buckingham House in 2018 as Lifestyle Co-ordinator and then in 2020 started a new challenge as Receptionist. I love working front of house and meeting people as they arrive at Buckingham House. I thoroughly enjoy working with all the Team as we have such a good relationship and they feel like a big family. Each day is very different and I love helping to support families and residents. What a great Team to work with !

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