Buckingham House Care Home

Off Oxford Road, Gerrards Cross SL9 7DP
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9.9 92 Reviews
  • Buckingham House Care Home, Gerrards Cross
Buckingham House is a purpose-built Care Home providing caregiving for nursing, residential and dementia residents by well-trained and well-led carers and nurses. The home facilitates 24-hour personalised care whilst supporting people to have their independence and dignity.

The home boasts a number of lounges, two dining area, two cafes, a library and hair dressing salon, as well as beautifully landscaped gardens and patio areas. Each room is en-suite and decorated to a hotel standard, whilst each floor has a modern equipped bathroom facility.

The head chef who won MMCG Masterchef of the year, has developed a seasonal menu to suit all palettes, and promote choice. She meets with the people living at the home to hear their requirements and this is reflected in her menu.

Looking at ways to engage with the people that live at the home in a meaningful way is important to the activities coordinator.

The people living at the home are invited to participate in clubs such as gardening, baking, maintenance facilitated by the staff of the home. She also has engaged with the community having local Zumba, Tai Chi, Music for therapy companies attend the home.

Once your loved one is at the home, the team operate a “home from home” feel allowing you to visit the home at any time and offer the opportunities for you to join in any events or meals. Care plans are also structured and reviewed regularly using information provided by family, friends and medical professionals to ensure a meaning quality of life.
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Care Provided by Buckingham House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 53 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Residential Dementia Care: from £1500
  • Self-Funded Nursing Care: from £1500
  • Self-Funded Nursing Dementia Care: from £1500

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

These prices are only a guideline, please contact Buckingham House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in Charge

  • Courtney Harry (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (53)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (53)

Visiting

  • No restriction on visiting hours.

Parking

  • On site parking available.

Buckingham House Care Home Reviews (92)

9.9

Buckingham House Care Home has a Review Score of 9.9 (9.932) out of 10, based on 15 reviews in the last 2 years.
Over all time Buckingham House Care Home has 92 reviews.

Overall Experience
  • 73
  • 16
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Date Published
  • 92
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Reviewer Connection to Buckingham House Care Home
  • 30
  • 15
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  • 3
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  • 2
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  • 1
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Total of 92, showing 41-60
Review from Alec M (Husband of Resident) published on 7 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Despite a difficult past year with Covid-19, my wife seems to have settled in okay. She moved in April 2020. She is a bit restless but has been for a couple of years now. The management and staff I have met have all been delightful, friendly, helpful, and cannot be faulted. My options following are
based on my very restricted access during the pandemic.
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Review from V H (Resident) published on 25 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly positive attitude fo staff. Good accommodation and staff. Food is very good.
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Review from B W (Daughter of Resident) published on 17 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Buckingham House provides excellent care for residents. The way the manager and staff have managed the Covid crisis is amazing, relatives are kept well informed and updated with regular phone calls and emails as well as Zoom relatives meetings. The staff are unfailingly kind, gentle and compassionate
to residents - it feels like a family. The staff notice small changes in residents' mood and behaviour and seek to understand why this might be. My mother has now been a resident for 2 years - we have had complete peace of mind and she is happy, with all her needs being met.
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Review from Lynda H (Brother of Resident) published on 27 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care home. My sister looks and responded to being there very very well. She seems very happy.
The care home is very clean and very well organised.
The manager and his staff are doing a great job. When we arrived for a Sunday visit a few weeks ago, we were treated very well and things were
explained to us.
When my sister arrived she was distant and withdrawn. Now she smiles and laughs again.
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Review from J C (Wife of Resident) published on 25 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was first referred here by NHS for assessment. I decided he was made so welcome and comfortable that I chose to have him remain there as death was imminent. He stayed for a month and I was pleased that he died surrounded by dignity and kindness.
I particularly was made welcome and visit
daily during this dreadful Covid time. Thanks to all reception, nursing and others.
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Review from P H (Brother of Resident) published on 24 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Well presented.
Staff excellent and friendly.
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Review from Alex B (Daughter of Resident) published on 24 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident for just over a year now and they do a fantastic job.
I truly believe it's the staff that make Buckingham House a "home" they are always happy and go out of their way to help.
With this current climate they have coped amazingly well, going to great lengths to keep the
residents as safe as possible and deservedly so they have just won Care Home of the Year in the Maria Mallaband and Countrywide Care Awards 2020.
I do miss seeing a certain member of staff around the place as she helped us make our decision. Keep it up.
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Review from L Z (Friend of Resident) published on 3 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very clean and comfortable environment and the staff are friendly and supportive.
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Review from Jan B (Daughter of Resident) published on 30 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum went into Buckingham House for rehab following a hip operation. Within weeks of her admission, the doors were slammed shut. It’s been a seriously distressing time for everyone. Whilst staff worked relentlessly, against all odds, to keep the residents safe, protected and well, they also had to find
time to take on the activities and keep family in touch with photos, WhatsApp chats and regular phone calls. PPE was ordered early, and they were very quick to get eligible residents tested as soon as they become available.
The doors have now opened for very carefully organised one to one weekly visiting - it was unbelievably wonderful to see Mum again, so many months later, sitting in the sun, in the new, beautifully decorated sensory garden.
I have nothing but the highest of praise and admiration for the manager and all his wonderful staff, always so cheerful and patient. I know they will continue to do their utmost to keep Mum well, safe and happy. I can not recommend Buckingham House highly enough.
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Review from D N (Wife of Resident) published on 27 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely lovely and extremely kind. Home is wonderful and staff are brilliant with patients and family. Couldn't ask for better.
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Review from J N (Daughter-in-law of Resident) published on 27 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff is absolutely lovely, friendly, and caring. They look after my Father in law wonderfully. They care about the residents and their families.
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Review from S J (Daughter of Resident) published on 13 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful standard of care and safety for all residents, particularly impressed by the way the care home was well prepared during the coronavirus outbreak and had adequate PPE and safety procedures in place to keep its residents and staff healthy. I was not happy with the previous management but things
have been better after January.
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Review from Teresa C (Daughter of Resident) published on 13 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident of Buckingham House for the past three years or so. I cannot praise the staff enough for their fantastic care, from the cleaners to the entertainers, carers, nurses, cooks and beyond. Particularly during Covid which must be extremely stressful for all. As a front line worker
myself, I know how hard this is. This week, visiting opened on a one to one basis. Having not seen mun since Feb this was quite emotional for me. It was really well organised in the beautifully decorated courtyard outside, full of colour and sensory objects, just lovely. I cannot recommend Buckingham Palace enough.
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Review from Clive A (Son of Resident) published on 3 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The whole team are first class. My mother is encouraged and supported in joining in events and has been found a job to do, which makes her develop a routine and feel valued.
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Review from H F W (Son of Resident) published on 10 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend Buckingham House Care Home highly enough. The staff are extremely friendly, caring and happy to go above and beyond what I could expect from them.
The home feels more like a hotel than an institution-like care home and my mother has been very happy enjoying the garden, good food,
activities, visitors and an attractive modern building. I have in fact already recommended Buckingham House to a neighbour as the individual care my mother receives sets this home apart.
The handling of the recent Coronavirus pandemic has been excellent; totally in contrast to scary news articles. Clear communication throughout, very accommodating to facilitate virtual/telephone visits and always so friendly.
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Review from B T (Wife of Resident) published on 22 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been a resident at Gerrards Cross for a year now. The care which I think is the most important thing is excellent. I visit nearly every day, and I must say, this home has worked out perfectly for his needs (dementia). It is always warm, friendly and cheerful. My husband enjoys the food,
which always looks tasty. Lots of entertainment too. I am very pleased. Thank you!
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Review from J B (Daughter of Resident) published on 15 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my dad has been at Buckingham House, the care and kindness they have shown my dad is excellent and my mum and I. Even when my dad has been difficult they have made him laugh and cheered him up so much. He seems so much better in his self since being at this fantastic care home, Buckingham House.
So
sorry the CLM has left as she helped us so much and is a good friend.
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Review from P B (Resident) published on 5 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am going to try and have your establishment upgraded! You and your staff have all been terrific to a grumpy old man! I wouldn't go anywhere else. God love you. Thank you.
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Review from Alan L (Resident) published on 19 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is difficult to put into words the gratitude we owe to the management and staff of Buckingham House. The staff were second to none! And the love and care they gave us were remarkable. It is a wonderful care home.
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Review from S R (Daughter of Resident) published on 20 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father (97) was transferred to Buckingham House after 8 weeks in hospital.
He rapidly improved in health and his daily care has been outstanding.
Buckingham House has a lovely family feel, the carers are all lovely and the home appears well managed.
Everyone who has visited my father remarks on
the visibility of staff.
Best of all, Buckingham House does not smell!
Reply from Jo Swerling, C L M at Buckingham House Care Home
Thank you very much for your lovely review, what a wonderful Dad you have. I will pass your comments on to all the Buckingham House Team. Thanks very much.
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Current Review Score: 9.9 (9.932)

Overview of Review Score

The Review Score of 9.9 (9.932) out of 10 for Buckingham House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.932 for Buckingham House Care Home is calculated as follows: ( (167 Excellents x 5) + (8 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 177 Ratings = 4.932
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Buckingham House Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Oct 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (4)

Courtney

Courtney Harry

Job Title: Home Manager Joined: 2015

I have been part of the Buckingham House family since June 2015, starting my journey as a Health Care Assistant, right the way through to the Deputy Manager for 2 years to most recently being appointed as the Home Manager in August 2021.
Working within the home, I have discovered that I could not see myself working within any other profession. I am passionate and committed to provide resident led care, empowering those whose home we have the privilege of working within to have the best and most independent quality of life. I love keeping involved in daily living within the home and continue to support residents and the team with daily life at Buckingham House.

Alfredo

Alfredo Villamel

Job Title: Deputy Home Manager Joined: 2022

I graduated my nursing degree in 2010 and have been practicing as a nurse for over 15 years.
I have a variety of managerial experience across Health and Social Care and have worked as a Deputy Manager with MMCG for almost 2 years.
It is important to me that we uphold and maintain the same level of care that I expect my parents to receive. I am passionate to ensure that all our residents are clinically safe and their needs are met holistically. I see myself as the bridge between the management and wider teams in the home.

Joao

Joao Valcouvo

Job Title: Hospitality Services Manager Joined: 2023

I have 20 years of extensive experience in hospitality, operations and food and beverage management.
I oversee all hospitality services at Buckingham House and strive to ensure everyone coming to the home receives great customer service and has a wonderful, unforgettable experience.

Sue

Sue Stanco

Job Title: Receptionist/Admin Assistant Joined: 2018

I joined Buckingham House in 2018 as Lifestyle Co-ordinator and then in 2020 started a new challenge as Receptionist. I love working front of house and meeting people as they arrive at Buckingham House. I thoroughly enjoy working with all the Team as we have such a good relationship and they feel like a big family. Each day is very different and I love helping to support families and residents. What a great Team to work with !

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