Buckingham House Care Home, Gerrards Cross, Buckinghamshire
Buckingham House Care Home, Gerrards Cross, Buckinghamshire
Buckingham House Care Home, Gerrards Cross, Buckinghamshire

Buckingham House Care Home is a 2014 addition to the Maria Mallaband Care Group. The home is purpose-built and designed for practical caregiving for nursing, residential and dementia residents, and this is further enhanced by well-trained and well-led carers and nurses.

Each room is en-suite and decorated to a hotel standard. The care home is classical/contemporary in style offering comfort, elegance and security.

Buckingham House boasts a number of lounges, two dining area, two cafes, a library and hair dressing salon, as well as beautifully landscaped gardens and patio areas.

They are continuously reviewing and extending quality control procedures and systems to ensure that the highest standards are maintained.

Group: Maria Mallaband Care Group Ltd

Person in charge: Eileen Ward (Home Manager)

Local Authority / Social Services: Buckinghamshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 53 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 53

Rooms with ensuite WC: 53

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Buckingham House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

4 Bed Vacancies

posted 09 Feb 2018

Residential, Dementia Care, Respite & day care.Our 53 rooms are over 3 floors and some have access to the garden. a variety of communal areas to include lounges/dining rooms/café area & hairdressing salon. Our kitchen provides good wholesome home cooked food served by the Chef in the Dining rooms.

Reviews

9.4 Buckingham House Care Home has a Review Score of 9.4 (9.440)

The Review Score of 9.4 (maximum of 10) for Buckingham House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 26 Reviews over all time. This Average Rating is also the rating value for Buckingham House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 21 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.44 for Buckingham House Care Home is calculated as follows: ( (152 Excellents x 5) + (127 Goods x 4) + (17 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 298 Ratings = 4.44

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Buckingham House Care Home is based on 21 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.6 positive Reviews (53 registered maximum number of service users ÷ 5). 21 Reviews ÷ 10.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    14
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Buckingham House Care Home?

  • Extremely LIKELY
    19
  • Likely
    6
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Buckingham House Care Home

  • Daughter of Resident/Service User
    9
  • Friend of Resident/Service User
    7
  • Resident / Service User
    2
  • Sister of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • more

Attending Christmas party. Very very caring staff and very lively.

How likely would you be to recommend Buckingham House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I was visiting my friend when I needed help, carers were there immediately. All the staff were friendly and helpful. My friend is very comfortable and is certainly well looked after. The atmosphere in the home is warm and friendly.

How likely would you be to recommend Buckingham House Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Buckingham House is wonderful. It is caring, clean and professionally run by the manager and the staff. My sister-in-law is always clean and her room is immaculately clean and tidy. She has co-ordinated clothing and the carers put thought into dressing her. I cannot name one individual staff member being better than another - each one is excellent. I hope things don't change when the manager moves on - my only criticism is the cost of the care? All elderly residents have looked after their money and then it disappears on their care.

How likely would you be to recommend Buckingham House Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Mother was sent to this care home by NHS CHC after having a hip operation. She has mental capacity but the care home is completely unsuitable for such a person since there is no segregation from people with dementia. She became depressed with the environment and after three weeks was re-admitted to hospital with a heart attack. Four hours passed after she first reported feeling unwell before an ambulance was called.

The laundry service lost at least two items of her clothing since it does not mark the clothing but relies on residents or relatives to do so.

Most of the staff were cheerful and helpful and treated her with care and respect.

How likely would you be to recommend Buckingham House Care Home? Extremely Unlikely

Average Rating: 

 3.7 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Don't Know

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Don't Know

My dad is terminally ill and has been here for the last 4 weeks. We chose this home for the look and feel of the home plus when we looked around the staff were very friendly. We have not been disappointed in the care the team have given my Dad, it's become our second home for us and everyone has been so accommodating.

How likely would you be to recommend Buckingham House Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Don't Know

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Don't Know

Staff seemed very friendly and caring.

The home seemed clean and smelt fresh.

Staff all greeted us and residents warmly.

Residents appeared clean and happy.

How likely would you be to recommend Buckingham House Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

This home benefits from a 1st class manager and a 1st class activities coordinator. Both are unfailingly cheerful and helpful and very easy to contact and talk to.
My brother is very content and has nothing but praise regarding his life there for two years.

How likely would you be to recommend Buckingham House Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have visited my friend who has been a resident since February 2017 on many occasions since her admission and have found the following;
All staff extremely courteous from reception staff to housekeepers and catering.
The manager of the home is always kind, pleasant, supportive and always available for discussion.
The food is appetising and fresh. Staff nurses and carers are loving and compassionate and always ready to help.
Overall the care and environment has been excellent.

How likely would you be to recommend Buckingham House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

On visiting my friend I have always had a professional warm welcome from the staff. There appears to be a calm atmosphere throughout the home.
Excellent standard of cleanliness and food. Good care and attention provided by professional staff.
Overall, Buckingham House comes across as a very well managed care home.

How likely would you be to recommend Buckingham House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Buckingham House is my mother's third placement.
The overall standard of person centred care far exceeds anywhere else she has been.
All staff (too many names to mention) are pleasant, kind and professional. Management are keen to listen to family and friends who visit.
Cleanliness is very good. Food is fresh and sensible portion sizes.
Furnishings tasteful. Overall 10/10 for us.
Thank you to all at Buckingham House - keep up the good work!

How likely would you be to recommend Buckingham House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Buckingham House is always very welcoming. My mother is cared for very well and seems very happy there.

How likely would you be to recommend Buckingham House Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Excellent, professional and caring service. Attention to detail. Spotlessly clean and very welcoming and friendly staff.

How likely would you be to recommend Buckingham House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Had a lovely visit with our friend - staff were very helpful and brought us a lovely cup of tea and coffee.

How likely would you be to recommend Buckingham House Care Home? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Safety / Security: Excellent

Rooms: Good

My aunt has been very well looked after, even when she was going through very difficult times (loss of her husband and brother).
She is always clean and well fed and there are various activities that she takes part in too.
Well done!
P.S. The staff are always happy too.

How likely would you be to recommend Buckingham House Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The home seems to be much more efficiently run. Two excellent reception staff always available to help with any problems/or they find the appropriate member of staff.

The manager has made incredible inroads to achieving a more coherent and very well run home.
She is, I have found to be very sympathetic to the needs of her clients, their carers and the staff. Her appointment really has made such an amazing difference - all for the better of this home.

How likely would you be to recommend Buckingham House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Our experience of the home has been very positive. First impressions are very good, the home is very clean, tidy and modern with lovely bedrooms and public areas.
Most importantly, the staff are very good. They are very friendly and kind towards my mother and we feel that she is well looked after.
The food is also quite tasty, offers a huge variety from day to day.
Our only issue is the cost, particularly was we do not benefit from any government assistance and changes in management.

How likely would you be to recommend Buckingham House Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

I am very happy about my experience at Buckingham House. The facilities are excellent, the care specialist, the food good and the organisation well managed.

How likely would you be to recommend Buckingham House Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Mum has lived at Buckingham House for nearly two years and has consistently been cared for in a kind, gentle and professional manner. As her needs have increased so has the level of support both she and we ourselves have received. The staff treat her as an individual and will always work with us to resolve any minor problems that arise, suggesting solutions to issues and being flexible in their approach. We are confident that she is in good hands and that her life is as safe and happy as can be in the circumstances.

How likely would you be to recommend Buckingham House Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

A very caring attitude by the staff - helpful with eating breakfast.

How likely would you be to recommend Buckingham House Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I am 87 years old and receive all the care I need.
The activities are good and during the week are organised well.
The food is good but the evening meals need subsidising with a sandwich sometimes.

How likely would you be to recommend Buckingham House Care Home? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Can't fault the care given. The care assistants are lovely with my dad.

Couldn't wish for a better care home.

Home from Home.

How likely would you be to recommend Buckingham House Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

My friend, who I visit, was sitting at the dining table, having finished her lunch. She was asleep. The carers cleaned her up and moved her into the lounge into her chair. I'd like it if she could be cleaned up better, like a wash of the hands and proper face wash. Otherwise, crusty food is left on the face and it's quite unsightly. Carers are nice and friendly and chatty and generally very helpful. Sometimes there's a strong urine smell, maybe more changes are needed.

How likely would you be to recommend Buckingham House Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

My 92 year old mother spent the last 6 months of her life in Buckingham House following a severe stroke that left her totally dependant on nursing care. I chose Buckingham House because it didn't have an institutionalized feel to it and because the manager at the time was so warm and welcoming of my mother. I could not fault the attitude of the staff towards her. They took time to feed her, they were kind, gentle, caring and respectful. I didn't always think they made use of the information we provided and we had a few problems with clothes- belongings but overall i was satisfied with mums care.

How likely would you be to recommend Buckingham House Care Home? Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Poor

Management: Satisfactory

Safety / Security: Poor

Rooms: Satisfactory

Value for Money: Satisfactory

I really appreciate the welcoming and caring nature of the staff and the friendly atmosphere. I feel I can visit any time. My mother seems healthy and well cared for. The manager is very loving and gives me confidence. I would now like to have a care meeting to discuss particular aspects of how my mother is feeling, sometimes a bit lost in all the busy-ness! There are some issues with managing noisy moments and upset, which my mother notices, but on the whole the carers are good at defusing situations. Activities organiser is very good!.

How likely would you be to recommend Buckingham House Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Mum is settling in, only been here just over a week so it is early days. The staff know her and have been really kind so I hope this is the right place for her.

How likely would you be to recommend Buckingham House Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Overall standard of the care home is very good, especially to be recommended is the member of staff who organises the activities for all the residents. My mother in law has become more alert and connected with the world since arriving at Buckingham House. Her cleanliness and condition are very good, she is well looked after generally and is enjoying her food with a good appetite. The only minor criticism is it would seem that at weekends the staff are very slow at getting residents out of bed in the morning. It seems as if they are up nearer the time for lunch.

How likely would you be to recommend Buckingham House Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

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Awards / Recognitions

April 2017

February 2016

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Care Home Idol 2016

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