Buckingham House Care Home

Off Oxford Road, Gerrards Cross SL9 7DP

Buckingham House Care Home is a 2014 addition to the Maria Mallaband Care Group. The home is purpose-built and designed for practical caregiving for nursing, residential and dementia residents, and this is further enhanced by well-trained and well-led carers and nurses.

Each room is en-suite and decorated to a hotel standard. The care home is classical/contemporary in style offering comfort, elegance and security.

Buckingham House boasts a number of lounges, two dining area, two cafes, a library and hair dressing salon, as well as beautifully landscaped gardens and patio areas.

They are continuously reviewing and extending quality control procedures and systems to ensure that the highest standards are maintained.

Group: Maria Mallaband Care Group Ltd

Person in charge: Eileen Ward (Home Manager)

Local Authority / Social Services: Buckinghamshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 53 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 53

Rooms with ensuite WC: 53

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Buckingham House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for Buckingham House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 30 Reviews over all time. This Average Rating is also the rating value for Buckingham House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 21 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.475 for Buckingham House Care Home is calculated as follows: ( (186 Excellents x 5) + (139 Goods x 4) + (18 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 345 Ratings = 4.475

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Buckingham House Care Home is based on 21 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.6 positive Reviews (53 registered maximum number of service users ÷ 5). 21 Reviews ÷ 10.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Buckingham House Care Home has a Review Score of 9.5 (9.475) from 30 Reviews


Average Ratings

  • Excellent
    14
  • Good
    15
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Buckingham House Care Home?

  • Extremely LIKELY
    23
  • Likely
    6
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Buckingham House Care Home

  • Daughter of Resident/Service User
    10
  • Friend of Resident/Service User
    8
  • Resident / Service User
    2
  • Sister of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • more

My wife and I visit our dear friend of 98 years each week. We arranged to transfer her from a previous home since there had been a significant deterioration in the overall standard of care at that home and a continuous change of personnel and careers. Our friend has now been with Buckingham House for almost a year and we are very pleased with the move. There is continuity of staff and carers who take a real and genuine interest in our dear friend. It is such a great and enjoyable change. All members of staff go that extra distance to look after our friend. Her next of kin (no relation to our friend nor my wife and me) is equally very pleased with the care, friendliness and love they show to our friend. We have already recommended Buckingham House to a business friend who arranged for his father to be a resident before he passed away.

How likely would you be to recommend Buckingham House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

My dad has now been in Buckingham House Care Home for 4 weeks. When he arrived he was traumatised following a 6 week stay in hospital, which had a devastating effect on his advanced Alzheimer’s.
During these first difficult few weeks, I have watched the staff as they dealt with my dad (as well as the emotional and upset members of his family). I can honestly say that, even when his behaviour was extremely difficult, the staff treated him (and us) with kindness, compassion and understanding.
They have tried everything in their power to help and care for a very distressed and unwell elderly gentleman. I have nothing but gratitude and admiration for the staff at Buckingham House. Their genuine warmth and kindness is much appreciated and I hope that he will continue to settle into this lovely, caring environment.

How likely would you be to recommend Buckingham House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My mother in law seems well taken care of by lovely, caring staff. I am sure she is really happy with her care at Buckingham House.

How likely would you be to recommend Buckingham House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

Very nice place. I feel very confident that my relative is being well looked after. No complaints at all.

How likely would you be to recommend Buckingham House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

Attending Christmas party. Very very caring staff and very lively.

How likely would you be to recommend Buckingham House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I was visiting my friend when I needed help, carers were there immediately. All the staff were friendly and helpful. My friend is very comfortable and is certainly well looked after. The atmosphere in the home is warm and friendly.

How likely would you be to recommend Buckingham House Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

Buckingham House is wonderful. It is caring, clean and professionally run by the manager and the staff. My sister-in-law is always clean and her room is immaculately clean and tidy. She has co-ordinated clothing and the carers put thought into dressing her. I cannot name one individual staff member being better than another - each one is excellent. I hope things don't change when the manager moves on - my only criticism is the cost of the care? All elderly residents have looked after their money and then it disappears on their care.

How likely would you be to recommend Buckingham House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

Mother was sent to this care home by NHS CHC after having a hip operation. She has mental capacity but the care home is completely unsuitable for such a person since there is no segregation from people with dementia. She became depressed with the environment and after three weeks was re-admitted to hospital with a heart attack. Four hours passed after she first reported feeling unwell before an ambulance was called.

The laundry service lost at least two items of her clothing since it does not mark the clothing but relies on residents or relatives to do so.

Most of the staff were cheerful and helpful and treated her with care and respect.

How likely would you be to recommend Buckingham House Care Home? Extremely Unlikely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.7 out of 5

My dad is terminally ill and has been here for the last 4 weeks. We chose this home for the look and feel of the home plus when we looked around the staff were very friendly. We have not been disappointed in the care the team have given my Dad, it's become our second home for us and everyone has been so accommodating.

How likely would you be to recommend Buckingham House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

Staff seemed very friendly and caring.

The home seemed clean and smelt fresh.

Staff all greeted us and residents warmly.

Residents appeared clean and happy.

How likely would you be to recommend Buckingham House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Staff

Activities

Management

Safety / Security

Rooms

Average Rating:   4.3 out of 5

This home benefits from a 1st class manager and a 1st class activities coordinator. Both are unfailingly cheerful and helpful and very easy to contact and talk to.
My brother is very content and has nothing but praise regarding his life there for two years.

How likely would you be to recommend Buckingham House Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

I have visited my friend who has been a resident since February 2017 on many occasions since her admission and have found the following;
All staff extremely courteous from reception staff to housekeepers and catering.
The manager of the home is always kind, pleasant, supportive and always available for discussion.
The food is appetising and fresh. Staff nurses and carers are loving and compassionate and always ready to help.
Overall the care and environment has been excellent.

How likely would you be to recommend Buckingham House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

On visiting my friend I have always had a professional warm welcome from the staff. There appears to be a calm atmosphere throughout the home.
Excellent standard of cleanliness and food. Good care and attention provided by professional staff.
Overall, Buckingham House comes across as a very well managed care home.

How likely would you be to recommend Buckingham House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Buckingham House is my mother's third placement.
The overall standard of person centred care far exceeds anywhere else she has been.
All staff (too many names to mention) are pleasant, kind and professional. Management are keen to listen to family and friends who visit.
Cleanliness is very good. Food is fresh and sensible portion sizes.
Furnishings tasteful. Overall 10/10 for us.
Thank you to all at Buckingham House - keep up the good work!

How likely would you be to recommend Buckingham House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Buckingham House is always very welcoming. My mother is cared for very well and seems very happy there.

How likely would you be to recommend Buckingham House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

Excellent, professional and caring service. Attention to detail. Spotlessly clean and very welcoming and friendly staff.

How likely would you be to recommend Buckingham House Care Home? Extremely Likely

Overall Standard

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Had a lovely visit with our friend - staff were very helpful and brought us a lovely cup of tea and coffee.

How likely would you be to recommend Buckingham House Care Home? Likely

Overall Standard

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Safety / Security

Rooms

Average Rating:   4.8 out of 5

My aunt has been very well looked after, even when she was going through very difficult times (loss of her husband and brother).
She is always clean and well fed and there are various activities that she takes part in too.
Well done!
P.S. The staff are always happy too.

How likely would you be to recommend Buckingham House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

The home seems to be much more efficiently run. Two excellent reception staff always available to help with any problems/or they find the appropriate member of staff.

The manager has made incredible inroads to achieving a more coherent and very well run home.
She is, I have found to be very sympathetic to the needs of her clients, their carers and the staff. Her appointment really has made such an amazing difference - all for the better of this home.

How likely would you be to recommend Buckingham House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Our experience of the home has been very positive. First impressions are very good, the home is very clean, tidy and modern with lovely bedrooms and public areas.
Most importantly, the staff are very good. They are very friendly and kind towards my mother and we feel that she is well looked after.
The food is also quite tasty, offers a huge variety from day to day.
Our only issue is the cost, particularly was we do not benefit from any government assistance and changes in management.

How likely would you be to recommend Buckingham House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

I am very happy about my experience at Buckingham House. The facilities are excellent, the care specialist, the food good and the organisation well managed.

How likely would you be to recommend Buckingham House Care Home? Extremely Likely

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

Mum has lived at Buckingham House for nearly two years and has consistently been cared for in a kind, gentle and professional manner. As her needs have increased so has the level of support both she and we ourselves have received. The staff treat her as an individual and will always work with us to resolve any minor problems that arise, suggesting solutions to issues and being flexible in their approach. We are confident that she is in good hands and that her life is as safe and happy as can be in the circumstances.

How likely would you be to recommend Buckingham House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

A very caring attitude by the staff - helpful with eating breakfast.

How likely would you be to recommend Buckingham House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

I am 87 years old and receive all the care I need.
The activities are good and during the week are organised well.
The food is good but the evening meals need subsidising with a sandwich sometimes.

How likely would you be to recommend Buckingham House Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

Can't fault the care given. The care assistants are lovely with my dad.

Couldn't wish for a better care home.

Home from Home.

How likely would you be to recommend Buckingham House Care Home? Extremely Likely

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.2 out of 5

My friend, who I visit, was sitting at the dining table, having finished her lunch. She was asleep. The carers cleaned her up and moved her into the lounge into her chair. I'd like it if she could be cleaned up better, like a wash of the hands and proper face wash. Otherwise, crusty food is left on the face and it's quite unsightly. Carers are nice and friendly and chatty and generally very helpful. Sometimes there's a strong urine smell, maybe more changes are needed.

How likely would you be to recommend Buckingham House Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

My 92 year old mother spent the last 6 months of her life in Buckingham House following a severe stroke that left her totally dependant on nursing care. I chose Buckingham House because it didn't have an institutionalized feel to it and because the manager at the time was so warm and welcoming of my mother. I could not fault the attitude of the staff towards her. They took time to feed her, they were kind, gentle, caring and respectful. I didn't always think they made use of the information we provided and we had a few problems with clothes- belongings but overall i was satisfied with mums care.

How likely would you be to recommend Buckingham House Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.3 out of 5

I really appreciate the welcoming and caring nature of the staff and the friendly atmosphere. I feel I can visit any time. My mother seems healthy and well cared for. The manager is very loving and gives me confidence. I would now like to have a care meeting to discuss particular aspects of how my mother is feeling, sometimes a bit lost in all the busy-ness! There are some issues with managing noisy moments and upset, which my mother notices, but on the whole the carers are good at defusing situations. Activities organiser is very good!.

How likely would you be to recommend Buckingham House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.9 out of 5

Mum is settling in, only been here just over a week so it is early days. The staff know her and have been really kind so I hope this is the right place for her.

How likely would you be to recommend Buckingham House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

Overall standard of the care home is very good, especially to be recommended is the member of staff who organises the activities for all the residents. My mother in law has become more alert and connected with the world since arriving at Buckingham House. Her cleanliness and condition are very good, she is well looked after generally and is enjoying her food with a good appetite. The only minor criticism is it would seem that at weekends the staff are very slow at getting residents out of bed in the morning. It seems as if they are up nearer the time for lunch.

How likely would you be to recommend Buckingham House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4 out of 5

Submit a Review for Buckingham House Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

4 Bed Vacancies

posted 08 May 2018

Residential, Dementia Care, Respite & day care.Our 53 rooms are over 3 floors and some have access to the garden. a variety of communal areas to include lounges/dining rooms/café area & hairdressing salon. Our kitchen provides good wholesome home cooked food served by the Chef in the Dining rooms.

Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Buckingham House Care Home