Amherst House

287 Court Lodge Road, Horley RH6 8RG
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9.8 129 Reviews
  • Amherst House, Horley
Amherst House is a beautiful, purpose-built care home set in the heart of Surrey. The dedicated team provides 24-hour nursing, dementia and residential care in luxurious surroundings.

The spacious, modern home is organised into four suites, each with its own dining room and lounge. The bedrooms in the Surrey home are designed to the highest of standards and each feature en-suite bathrooms. The home's exceptional facilities include a cinema, hair and beauty salon and a bright and spacious café. Four terraces are located on the upper floor, and landscaped sensory gardens outdoors include a bee and butterfly sanctuary.

The lifestyle team offers a varied activity programme including trips out to local areas of interest in the home's minibus.
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Care Provided by Amherst House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1899
  • Self-Funded Residential Dementia Care: from £1994
  • Self-Funded Nursing Care: from £2164
  • RESPITE Self-Funded Residential Care: from £2278
  • RESPITE Self-Funded Residential Dementia Care: from £2392
  • RESPITE Self-Funded Nursing Care: from £2596

Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
needs assessment which is required to fully understand the level of care and support required by each
individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Amherst House to find out the exact price for your requirements.

Contact Amherst House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Amherst House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Cristina Cristea (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014
  • Number of floors: 1

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Visiting

  • Visiting can take place at any time that is mutually convenient to the Residents and their friends and relatives. If visitors would like to see the Home Manager, they are kindly requested to call in advance so that a meeting can be arranged at a mutually convenient time.

Parking

  • Ample parking in the on-site care park.

Amherst House Reviews (129)

9.8

Amherst House has a Review Score of 9.8 (9.752) out of 10, based on 38 reviews in the last 2 years.
Over all time Amherst House has 129 reviews.

Overall Experience
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Date Published
  • 129
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Reviewer Connection to Amherst House
  • 45
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Total of 129, showing 121-129
Review from Janet W (Daughter-in-law of Resident) published on 14 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent nursing home. Top grade rooms, facilities and good food. Activities for residents provided on most days and very good ratio staff to residents with sufficient trained nurses also always on duty. Friendly with an open culture. Regular residents/family meetings. Parking can be a problem.
Reply from UK Marketing, Marketing Assistant at Amherst HouseThank you for taking the time to share your experience of Gracewell of Horley Park.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Horley Park Team
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Review from Kim F (Daughter of Resident) published on 24 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment Mum arrived, she was made to feel special. It is so wonderful to know that she has the best of care. It gives me great peace of mind. Everyone is so welcoming and I can't thank the staff enough.
Reply from UK Marketing, Marketing Assistant at Amherst HouseThank you for taking the time to share your experience of Gracewell of Horley Park.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Horley Park Team.
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Review from Carol S (Daughter-in-law of Resident) published on 13 April 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law moved from having spent 6 months in hospital to Gracewell. She has completely changed, she is gaining weight, stimulated and very well cared for. At Gracewell they care for the whole person giving a quality of life. They work with us and try to accommodate our requirements of when
to get her up etc. No matter who you ask what sort of day she has had they can all answer and know her by name. They know her likes and dislikes, they know her as a person. They understand that Alzheimer patients can be difficult and sometimes rude but they always smile. This is a home I would recommend to my mother should the need ever arise.
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Review from L L (Resident) published on 16 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Quite settled, quite happy and feels at home. Feels secure and gets attention if needed.
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Review from Barbara (Resident) published on 16 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel secure, happy and I have no complaints and feels at home.
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Review from Vera T (Resident) published on 16 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good experience. Excellent service. Feels very secure. Feel very happy.
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Review from Olive M (Resident) published on 16 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Enjoyed my six week stay, all good, and I shall always if needed come again. Biggest complaint was/is the food not enough roast dinners. Gets attention when needed.
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Review from DJM (Son of Resident) published on 16 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum moved in about 7 months ago and since we have been coming to see her we have see her flourish with activities, good food, and tender loving care.


Her weight has increased by 3 stone. Mentally she is happy and fulfilled and we think the home is first class.

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Review from Graham H (Son of Resident) published on 16 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has been in this home for nearly 2 years. The care provided is friendly and keeps my father happy in life. There has been many changes in the home but the quality has stayed good, as a person that expects his relative to be cared for properly, I have no regrets in recommending this home
to anyone.
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Current Review Score: 9.8 (9.752)

Overview of Review Score

The Review Score of 9.8 (9.752) out of 10 for Amherst House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 38 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.752 for Amherst House is calculated as follows: ( (346 Excellents x 5) + (87 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 444 Ratings = 4.752
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Amherst House is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 38 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Jun 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (113)

Meet the Team (1)

Cristina

Cristina Cristea

Job Title: General Manager Joined: 2016

I am a registered general nurse with experience in acute cardiac care and learning disabilities. I joined the home in October 2016. I am a diabetes and fall prevention champion. I have proven clinical skills and advanced knowledge which led to me being promoted. I pride myself on being resident-focused and ensuring that all individuals we support are empowered to make choices and participate fully in the running of their homes. I enjoy spending time bonding with residents and their families, ensuring their safety, wellbeing, and happiness are met. I was very proud to be awarded the Champion of Quality Care award in 2019.

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