Amherst House

287 Court Lodge Road, Horley RH6 8RG
Review Us
9.7 115 Reviews
  • Amherst House, Horley
Amherst House is a beautiful, purpose-built care home set in the heart of Surrey. The dedicated team provides 24-hour nursing, dementia and residential care in luxurious surroundings.

The spacious, modern home is organised into four suites, each with its own dining room and lounge. The bedrooms in the Surrey home are designed to the highest of standards and each feature en-suite bathrooms. The home's exceptional facilities include a cinema, hair and beauty salon and a bright and spacious café. Four terraces are located on the upper floor, and landscaped sensory gardens outdoors include a bee and butterfly sanctuary.

The lifestyle team offers a varied activity programme including trips out to local areas of interest in the home's minibus.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1760
  • Self-Funded Residential Dementia Care: from £1830

Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
needs assessment which is required to fully understand the level of care and support required by each
individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Amherst House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Cristina Cristea (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014
  • Number of floors: 1

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Visiting

  • Visiting can take place at any time that is mutually convenient to the Residents and their friends and relatives. If visitors would like to see the Home Manager, they are kindly requested to call in advance so that a meeting can be arranged at a mutually convenient time.

Parking

  • Ample parking in the on-site care park.

Amherst House Reviews (115)

9.7

Amherst House has a Review Score of 9.7 (9.718) out of 10, based on 24 reviews in the last 2 years.
Over all time Amherst House has 115 reviews.

Overall Experience
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Reviewer Connection to Amherst House
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Total of 115, showing 1-20
Review from Ron C (Regular Volunteer) published on 28 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent facility all round, fantastic staff. So friendly. Made to feel very welcome.
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Review from Roberta B (Wife of Resident) published on 28 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family we are very happy with the care our resident receives at Amherst House. All staff are always very caring to all, and residents' dignity is very high on their agenda.
Reply from Terri Rowe, Reviews Team at Amherst House

Hi and thank you very much for taking the time to leave us such positive feedback about your experience.


At Amherst House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Alyson O (Cousin of Resident) published on 23 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My cousin came to Amherst House in May, she has been made very welcome and has integrated very well. The staff here are excellent, both friendly and caring. She is very impressed with the food and we love the bistro.
Reply from Terri Rowe, Reviews Team at Amherst House

Thank you very much for taking the time to leave us such lovely feedback about your experience. It really is very appreciated. I'm so glad your cousin has settled in well and is happy in her new home.


At Amherst House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Trevor L (Son of Resident) published on 11 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There is much for which I could commend Amherst House Care Home. At this time I congratulate the management team on their fantastic achievement, being named "best for staff recruitment and retention" national award. My doctoral research explored leadership engagement in organisation and I have taught
leadership in many countries for several leading business schools. I just wish I had had a case study based on leadership, management and team working at Amherst House to help share gold standard excellence in staff well-being with the many participants of executive education programmes. This excellence is evidenced through the attitude of contribution of staff who are buoyant and fun, and professional and compassionate in their care for residents. I and my family are just so thankful that our mother is so very happy as a member of the Amherst House family. Thank you.
Reply from Terri Rowe, Reviews Team at Amherst House

Hi and thank you very much for taking the time to leave us feedback about your experience. What a lovely compliment to receive and so very appreciated.


At Amherst House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from S V (Daughter of Resident) published on 29 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From initial enquiry until Mum became a resident, thanks everyone for their care to her and the family.
Reply from Terri Rowe, Reviews Team at Amherst House

Thank you very much for taking the time to leave us feedback about your experience.
At Amherst House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from J F (Sister of Resident) published on 9 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visit regularly. She is always clean and tidy. The staff are also clean and are very knowledgeable. A few have gone over and beyond within helping my sister. Her medical health is well looked after and she is now being helped to feed herself which is good. The home is very welcoming on arrival.
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Review from Sarah E (Daughter of Resident) published on 1 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum moved to Amherst House early March 2025. She has settled well. I had initial concerns about her routine & medication (she wasn't prescribed some) However after 4 weeks the staff know mum better & I am happier. Mum always looks clean & well dressed it's a shame the staff move between houses a lot.
It would be good to have regular staff who know the residents. I have been frustrated about staffing levels being short & Mum has had to wait a while for the toilet. Food not always hot. Room a little scuffed.
Reply from Samantha Debenham, Reviews Team at Amherst House

Thank you for taking the time to share your feedback regarding your mother's experience at Amherst House. We’re very pleased to hear that she has settled in well and is becoming more familiar to our team. Your comments mean a lot to us.

We also appreciate your honesty in raising the concerns you initially had, and we're glad to know that over the past few weeks, things have improved with her medication and routine. This progress is a reflection of our team’s commitment to getting to know each resident as an individual.

That said, we recognise your concerns regarding staff movement between houses, staffing levels, and wait times for assistance, as well as your feedback on the temperature of meals and the condition of your mum’s room. Please accept our apologies that this has been your experience.

We would appreciate the opportunity to discuss your concerns in more detail with you. If you feel comfortable, please reach out to the Home Manager directly who will be more than happy to listen to and address your concerns efficiently and effectively.

Your input is incredibly valuable in helping us continue to improve and provide outstanding care to all residents. Thank you again for your ongoing support.

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Review from Sandra C (Friend of Resident) published on 15 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I usually visit once a week to see my friend. I have always found Amherst House Care Home, clean and tidy, the staff are very friendly, there is always someone in Reception to ask any questions. The Residents Room is clean and tidy. I like the cosy feel of the Lounge / Dining room area.
My visit
last week was no exception, I join my friend at the dining table at lunch time to chat to her, the meal was of the usual good standard, they are present well to the residents, it is nice to see the food has colour to it and not just bland colours. A chef will pop down occasional to check on things.
The Care staff for the House my friend is in are very happy and attentive to the residents. My friend is a social person and this Thursday they were meeting up in on of the Lounge area to celebrate a residents birthday. I
I enjoy going to see my friend at Amherst House.
Reply from Terri Rowe, Reviews Team at Amherst House

thank you very much for taking the time to leave us feedback about your experience.At Amherst House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one :-)

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Review from B N (Nephew of Resident) published on 25 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everybody has been extremely kind and helpful. Medical care is excellent and communication first class.
Reply from Terri Rowe, Reviews Team at Amherst House

Hi and thank you very much for taking the time to leave us feedback about your experience. At Amherst House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Paul M (Son-in-law of Resident) published on 8 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very impressed with the staff throughout the home. The atmosphere is very homely and to see such an improvement in my father-in-law is due to the way he has been looked after. Lots of activities. The food is excellent and the attention to detail is a credit to all the staff.
Reply from Terri Rowe, Reviews Team at Amherst House

Hi Paul Thank you very much for taking the time to leave us feedback about your experience. At Amherst House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us any further specific feedback, please use the form on the following web page; https://www.careuk.com/company/contact/feedback Thank you for your time, and we look forward to hearing from you. Many thanks the Care UK team

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Review from Jane M (Daughter of Resident) published on 8 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a member of the ambulance service I have been in many care homes and this certainly excels in all aspects. I feel my dad is safe and very well cared for. He has settled into his new home very quickly thanks to all the staff.
Reply from Terri Rowe, Reviews Team at Amherst House

Hi Jane. Thank you very much for taking the time to leave us feedback about your experience. At Amherst House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us any further specific feedback, please use the form on the following web page; https://www.careuk.com/company/contact/feedback Thank you for your time, and we look forward to hearing from you. Many thanks the Care UK team

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Review from L L (Daughter of Resident) published on 6 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been so happy overall with all the care and support my Mum receives on a daily basis. This was the first and foremost important factor when deciding on a care home, the one is superb. All the team are so accommodating, not only for my Mum but all the family. Nothing is ever too much trouble.
With the amount of love we have for our Mum, we needed to make sure she had the best. We definitely think Amherst House is the best.
Reply from Terri Rowe, Reviews Team at Amherst House

Hi and thank you very much for taking the time to leave us feedback about your experience. At Amherst House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us any further specific feedback, please use the form on the following web page; https://www.careuk.com/company/contact/feedback Thank you for your time, and we look forward to hearing from you. Many thanks the Care UK team

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Review from Linda L (Daughter of Resident) published on 1 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amehurst Care Home, I visited my mother at the home as she is now a resident. The home as you enter is welcoming and friendly. On arriving at the room I was impressed with the cleanliness, the facilities and the way the staff take care of their residents. The coffee room is a wonderful inclusion as
it allows social engagement with others, the dining room enables the residents again to interact. The food was lovely and again the staff at all times endeavoured to meet special requests, but also extended their hospitality to accommodate maybe extra people arriving for lunch/dinner.
This care home provides safety and as a relative a sense of knowing that the residents are looked after and treated as human beings. They value and matter.
Reply from Terri Rowe, Reviews Team at Amherst House

Hi Linda. Thank you very much for taking the time to leave us feedback about your experience. At Amherst House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us any further specific feedback, please use the form on the following web page; https://www.careuk.com/company/contact/feedback Thank you for your time, and we look forward to hearing from you. Many thanks the Care UK team

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Review from N P (Granddaughter of Resident) published on 29 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are always so kind and friendly and willing to go the extra mile for their residents and their families and friends, they have a variety of activities each week which enable residents To feel part of a community. The home facilities are spotlessly clean. All the rooms have en-suite facilities.
The
food is freshly cooked and delicious and individual diets are catered for. A beauty salon and cinema are available and a beautiful outside area for a bit of fresh air, a beautiful area for residents to spend time in the coffee area where we can have tea and coffee and cakes and spend quality time wouldn't want my family member anywhere else.
Reply from Terri Rowe, Reviews Team at Amherst House

Hi and thank you very much for taking the time to leave us feedback about your experience. At Amherst House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us any further specific feedback, please use the form on the following web page; https://www.careuk.com/company/contact/feedback Thank you for your time and we look forward to hearing from you. Many thanks the Care UK team

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Review from G B (Friend of Resident) published on 26 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A modern well-presented care home with polite and friendly staff. The receptionist was very welcoming and even made us (and the resident) a cup of team.
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Review from K T (Son-in-law of Resident) published on 29 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment my Father-in-law was accepted into Amherst House, he has been cared for and looked after superbly. It has been a great relief to the family now that my Father-in-law is being so well cared for in a safe environment. All the staff from the managers down are excellent.
Reply from Terri Rowe, Reviews Team at Amherst House

Thank you very much for taking the time to leave us feedback about your experience. At Amherst House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us any further specific feedback, please use the form on the following web page; https://www.careuk.com/company/contact/feedbackThank you for your time, and we look forward to hearing from you. Many thanks the Care UK team

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Review from Peter F (Brother-in-law of Resident) published on 21 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my sister-in-law once a week, each time we arrive the home make you very welcome.
Reply from Terri Rowe, Reviews Team at Amherst House

Hi and thank you very much for taking the time to leave us feedback about your experience. At Amherst House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that you are always made to feel welcome. We pride ourselves on creating a real family feel here so it's lovely to hear of your positive experience.

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Review from E B (Niece of Resident) published on 13 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My auntie is considered to be at end of life and the care she is receiving is excellent. It's just a shame she can't enjoy the care home and all it offers - but for us as a family knowing she is safe and secure gives us peace of mind at this awful time.
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Review from M L (Daughter-in-law of Resident) published on 9 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the carers are excellent as far as care goes and most go over and above, giving extra time to chat. The food is sometimes unsuitable for my mother-in-law, she doesn't complain, just leaves it. There doesn't seem to be many green vegetables? The entertainment is very good, although she doesn't always
go, but when she does she always says how good it is. Everywhere is clean and tidy. I have always been listened to and any action needed has always followed.
Reply from Samantha Debenham, Reviews Team at Amherst House

Thank you for reaching out with your concerns regarding the variety of green vegetables in our menu offerings. We understand the importance of a balanced diet and the essential role that vegetables play in maintaining good health. Our catering team is committed to providing a diverse range of healthy options, and we appreciate your feedback as it helps us to improve our service. We have recently recruited a new chef who already met with the residents and listened to their feedback. Menus are currently reviewed to ensure a wider variety of green vegetables are included. Your relative well-being is our priority, and we are dedicated to addressing this issue promptly.

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Review from Matthew C (Son of Resident) published on 18 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident since December, it hasn't been easy for her to leave her home of 55 years. However, she is slowly getting used to the new way of life and the staff cannot be kinder or more helpful to her. I hope she will begin to feel more at home as time goes by.
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Current Review Score: 9.7 (9.718)

Overview of Review Score

The Review Score of 9.7 (9.718) out of 10 for Amherst House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.718 for Amherst House is calculated as follows: ( (208 Excellents x 5) + (65 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 280 Ratings = 4.718
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Amherst House is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Jun 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (103)

Meet the Team (1)

Cristina

Cristina Cristea

Job Title: General Manager Joined: 2016

I am a registered general nurse with experience in acute cardiac care and learning disabilities. I joined the home in October 2016. I am a diabetes and fall prevention champion. I have proven clinical skills and advanced knowledge which led to me being promoted. I pride myself on being resident-focused and ensuring that all individuals we support are empowered to make choices and participate fully in the running of their homes. I enjoy spending time bonding with residents and their families, ensuring their safety, wellbeing, and happiness are met. I was very proud to be awarded the Champion of Quality Care award in 2019.

Frequently Asked Questions about Amherst House

What types of Care is Amherst House registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Amherst House have?

There are 60 Single Rooms.

What are the Facilities & Services at Amherst House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Amherst House to the centre of Horley?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Amherst House to verify any information. View our terms and conditions. Amherst House has an Enhanced Service - more info.