Gracewell of Horley Park, Horley, Surrey
Gracewell of Horley Park, Horley, Surrey
Gracewell of Horley Park, Horley, Surrey

Gracewell of Horley Park is a beautiful purpose built nursing and residential home set in the heart of Surrey. There is ample visitor-parking and exceptional transport-links making visiting loved ones easy and convenient.

The residents' accommodation is designed and furnished to the very highest of standards and all bedrooms are en-suite.

The home is organised into 4 households with personal dining-rooms and lounges. The facilities are exceptional and include a fully fitted Cinema; hair and beauty salon; a bright and spacious cafe; four first-floor-terraces; and landscaped sensory gardens including a bee and butterfly sanctuary. There is wi-fi throughout the home, so residents can also keep in touch with family and friends by internet if they wish and help is always provided.

Dedicated carers provide 24 hour nursing, specialist-Dementia; residential-support and assisted-living. This ensures residents are looked after at whatever stage of the journey they are at with like-minded friends and companions and most importantly, they will not have to move if their care needs change.

Group: Gracewell Healthcare Ltd

Person in charge: Alina Orza (Home Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • No Medical Intervention • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Head/Brain Injury • Hearing Impairment • Motor Neurone Disease • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 55+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Independent Living Training • Sheltered Housing • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Visiting can take place at any time that is mutually convenient to the Residents and their friends and relatives. If visitors would like to see the Home Manager, they are kindly requested to call in advance so that a meeting can be arranged at a mutually convenient time.

Parking:

There is ample parking in the on-site care park.

Latest Care Quality Commission* Report on Gracewell of Horley Park: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.9 Gracewell of Horley Park has a Review Score of 9.9 (9.856)

The Review Score of 9.9 (maximum of 10) for Gracewell of Horley Park is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 32 Reviews over all time. This Average Rating is also the rating value for Gracewell of Horley Park in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 25 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.856 for Gracewell of Horley Park is calculated as follows: ( (333 Excellents x 5) + (44 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 382 Ratings = 4.856

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Gracewell of Horley Park is based on 25 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 25 Reviews ÷ 12 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    28
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Gracewell of Horley Park?

  • Extremely LIKELY
    29
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Gracewell of Horley Park

  • Daughter of Resident/Service User
    8
  • Resident / Service User
    8
  • Son of Resident/Service User
    6
  • Daughter-in-law of Resident/Service User
    2
  • Husband of Resident/Service User
    2
  • more

Having needed to find a care home for my father, my mother and I visited to review. The Home Admissions Adviser was more than helpful and we immediately decided that Dad would be comfortable in this modern facility. The admission had a few issues but the Admissions Advisor and the team were more than helpful in dealing with delays etc. Since Dad was admitted in September, all the staff have been kind and efficient - meeting the needs of Dad who has vascular dementia and the family. There is regular communication and I would have no hesitation in recommending the home in the future.

I would like to reiterate that the Home Admissions Advisor was very helpful before, during and after the admission procedure.

How likely would you be to recommend Gracewell of Horley Park? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My gran came to Gracewell at the age of 90 and I cannot express fully how grateful I am for the care from the nurses, healthcare assistants, cleaners and all the other staff, for looking after my gran so well. They all treated her with such dignity and respect and their care for people with dementia is exemplary. Even after her passing in September, the staff support remained and helped us at a challenging time. To the staff, thank you for everything you do. You are all amazing.

How likely would you be to recommend Gracewell of Horley Park? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Since coming to Gracewell of Horley Park in 2015, my mother has been extremely well cared for. The staff are always welcoming and have kept us informed about mum's care and well being. The premises are always clean. Seeing photos of the activities and mum participating in them made us feel that although she had dementia, there was still a quality of life to be had. Sadly my mum passed away at the end of September 2017 but the care for our family carried on through this difficult time. We had the wake at the home and true to form this was catered for really well. Thank you to all the staff.

How likely would you be to recommend Gracewell of Horley Park? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Although my mother-in-law had dementia, she always appeared happy.

This was due to the excellent care that she received in the home. The staff knew when to try to get her to do something and when it would not be a good idea. Getting to know the resident was key to her happiness. As visitors, we were always treated well and the facilities for tea and coffee allowed for a break if needed.

How likely would you be to recommend Gracewell of Horley Park? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father arrived a few days ago and is very happy with his new home. Both my wife and I are so impressed with the attentiveness and genuine caring attitude of all the staff we have encountered. The building is bright, modern and very well designed. We are glad that my father has found somewhere that will look after all his needs in a friendly and comforting environment.

How likely would you be to recommend Gracewell of Horley Park? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sunrise Team, Digital Marketing Executive at Gracewell of Horley Park responded to this review on 04 Oct 2017:

Thank you for taking the time to share your experience of Gracewell of Horley Park.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Horley Park Team

The care home is well run. Management and staff always approachable. Good communication between staff, residents and family. Gracewell is immaculately clean. Laundry services are excellent, nothing appears to go missing from residents laundry items.
The food is varied and plentiful, always with extras around the home. The entertainment is good and a number of outings have been arranged. Very happy with the care provided. All carers are friendly and put residents at ease.

How likely would you be to recommend Gracewell of Horley Park? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Everything is excellent.

How likely would you be to recommend Gracewell of Horley Park? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My dad came to 'Gracewell of Horley Park' after he suffered a stroke. Out of all the nursing homes in the area, we decided Gracewell was the best home for Dad.

The nursing home far exceeds our expectations. The staff are so good to him. I would recommend the home to all my friends and work colleagues. Well done to all the team.

How likely would you be to recommend Gracewell of Horley Park? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I've been at 'Gracewell of Horley Park' since February 2017. The staff are so friendly, food is good and the room is so warm. In fact, I was due to leave on 7th October to go home, but have now decided to stay at the nursing home for the rest of my days.

How likely would you be to recommend Gracewell of Horley Park? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband a retired consultant anaesthetist died in 1977, since then I've lived alone in our home in Dorking, care of the house, garden, despite help in both became increasingly difficult. My second son lives in Horley so I moved to Gracewell in 2016 so not to be far from him and his family.

How likely would you be to recommend Gracewell of Horley Park? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Lewis Sluman, Digital Marketing Executive at Gracewell of Horley Park responded to this review on 18 Sep 2017:

Thank you for taking the time to share your experience of Gracewell of Horley Park.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Horley Park Team

Both our parents are residents at Gracewell and they are both extremely well cared for. The staff are very helpful and professional and are always available to talk to. There are often activities during the week and the food is excellent.

How likely would you be to recommend Gracewell of Horley Park? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Lewis Sluman, Digital Marketing Executive at Gracewell of Horley Park responded to this review on 18 Sep 2017:

Thank you for taking the time to share your experience of Gracewell of Horley Park.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Horley Park Team

I have found the management and staff friendly and helpful at all times.

How likely would you be to recommend Gracewell of Horley Park? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lewis Sluman, Digital Marketing Executive at Gracewell of Horley Park responded to this review on 11 Aug 2017:

Thank you for taking the time to share your experience of Gracewell of Horley Park.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Horley Park Team

My aunt's friend and I found it very helpful to have a private interview with a senior member of the caring team. It gave us an opportunity to discuss small and also intimate matters concerning my aunt's care. I think it is a very good idea to have a review every few weeks/months knowing it is possible to discuss small issues on a regular basis.

How likely would you be to recommend Gracewell of Horley Park? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Gracewell of Horley Park responded to this review on 03 Jul 2017:

Thank you for taking the time to share your experience of Gracewell of Horley Park.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Horley Park Team.

I am so impressed with the amazing facilities and very personal care afforded to my friend.
The team effort and genuine desire to welcome and assist is truly outstanding. The manager and the administrator could not do more to make the transition stress free.
The menus and the desire to please is indeed very unique.
It was so nice to see how all the team, even the chef, came to greet my friend with a plate full of French cheeses.
This is care/customer service at its best.

How likely would you be to recommend Gracewell of Horley Park? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Gracewell of Horley Park responded to this review on 03 Jul 2017:

Thank you for taking the time to share your experience of Gracewell of Horley Park.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Horley Park Team

We are completely satisfied with the care and attention received by my mum. The staff are thoughtful and friendly and are respectful of her privacy, whilst offering support. The facilities are beautiful and well maintained. I think less fancy and more wholesome, plainer food, befitting elderly people would enhance the overall experience.

How likely would you be to recommend Gracewell of Horley Park? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

UK Marketing, Marketing Assistant at Gracewell of Horley Park responded to this review on 13 Jun 2017:

Thank you for taking the time to share your experience of Gracewell of Horley Park.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Horley Park Team

The process of having Dad admitted was handled efficiently, but with compassion. Without exception the nursing staff that I have encountered have demonstrated skill and diligence with regard to Dad's treatment, and he is now much improved from when he was discharged from hospital. The nursing staff and the carers are all friendly and compassionate. If Dad needs something that is not routine, they will do their best to accommodate his needs. The same goes for the food. Dad has difficulty swallowing, so his food has to be pureed. However, the chefs have often provided both a pureed and a fork-mashable version of the same food to try to give some variety. Dad's room and the communal areas are spotlessly clean. Having looked at other service providers with a similar fee-structure, Gracewell offers the best value for money. I had dreaded the day that Dad needed to go into a nursing home, but visiting him at Gracewell feels like visiting him at home.

How likely would you be to recommend Gracewell of Horley Park? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Gracewell of Horley Park responded to this review on 05 Jun 2017:

Thank you for taking the time to share your experience of Gracewell of Horley Park.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Horley Park Team

A bright, light and friendly home. A cheerful atmosphere prevails and infectious. The home tries to provide all sorts of activities including those that provide mental stimulation - very important. The way Gracewell is planned is interesting - four separate interconnected buildings, 15 rooms in each which gives a friendly, personal atmosphere.

How likely would you be to recommend Gracewell of Horley Park? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

UK Marketing, Marketing Assistant at Gracewell of Horley Park responded to this review on 30 May 2017:

Thank you for taking the time to share your experience of Gracewell of Horley Park.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Horley Park Team.

I have been impressed with all the care and help my mother has received since her admission to your home. The staff have been very supportive of me also.

How likely would you be to recommend Gracewell of Horley Park? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Gracewell of Horley Park responded to this review on 25 May 2017:

Thank you for taking the time to share your experience of Gracewell of Horley Park.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Horley Park Team

During my respite stay I was well looked after at Horley Park and I enjoyed the meal times and entertainment provided. All of the carers and staff were friendly and helpful

How likely would you be to recommend Gracewell of Horley Park? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

UK Marketing, Marketing Assistant at Gracewell of Horley Park responded to this review on 12 Apr 2017:

Thank you for taking the time to review Gracewell of Horley Park.
Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have you stay with us and looking forward to welcoming you back in the future, if your requirements change.
The Gracewell of Horley Park Team

Like a 4/5 star hotel. All the staff are very kind and understanding from the first person you see at the reception desk and throughout the home.

How likely would you be to recommend Gracewell of Horley Park? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Gracewell of Horley Park responded to this review on 21 Mar 2017:

Thank you for taking the time to share your experience of Gracewell of Horley Park.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Horley Park Team

My wife is in very capable hands, with carers and nurses always on hand to help when needed. Staff are very polite and nothing is too much for them to help any resident.

The care and residential home is designed as there are three floors - the upper floor takes care of the dementia cases. Also, there is a hair salon and a cinema room. There are also several lounges and activities are arranged for the afternoons including a visit by animal keepers with their pets - so that the residents are able to touch and hold some of the animals - also outside visits can be arranged.

How likely would you be to recommend Gracewell of Horley Park? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

UK Marketing, Marketing Assistant at Gracewell of Horley Park responded to this review on 21 Mar 2017:

Thank you for taking the time to share your experience of Gracewell of Horley Park.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Horley Park Team

When the time comes we would have no hesitation in recommending the home or for that fact actually moving in.

How likely would you be to recommend Gracewell of Horley Park? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Gracewell of Horley Park responded to this review on 15 Mar 2017:

Thank you for taking the time to share your experience of Gracewell of Horley Park.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Horley Park Team

Excellent nursing home. Top grade rooms, facilities and good food. Activities for residents provided on most days and very good ratio staff to residents with sufficient trained nurses also always on duty. Friendly with an open culture. Regular residents/family meetings. Parking can be a problem.

How likely would you be to recommend Gracewell of Horley Park? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

UK Marketing, Marketing Assistant at Gracewell of Horley Park responded to this review on 13 Mar 2017:

Thank you for taking the time to share your experience of Gracewell of Horley Park.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Horley Park Team

My mum has been cared for, for 9 months now since she has been here she has come on leaps and bounds. What I've been particularly impressed with, is the staff has taken a personal interest in my mum's needs. They have listened to her and humbly applied to her needs. Humility is a rare quality today so when it is seen it is a joy.

How likely would you be to recommend Gracewell of Horley Park? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Gracewell of Horley Park responded to this review on 14 Mar 2017:

Thank you for taking the time to share your experience of Gracewell of Horley Park.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Horley Park Team

From the moment Mum arrived, she was made to feel special. It is so wonderful to know that she has the best of care. It gives me great peace of mind. Everyone is so welcoming and I can't thank the staff enough.

How likely would you be to recommend Gracewell of Horley Park? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

UK Marketing, Marketing Assistant at Gracewell of Horley Park responded to this review on 24 Feb 2017:

Thank you for taking the time to share your experience of Gracewell of Horley Park.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Horley Park Team.

My mother-in-law moved from having spent 6 months in hospital to Gracewell. She has completely changed, she is gaining weight, stimulated and very well cared for. At Gracewell they care for the whole person giving a quality of life. They work with us and try to accommodate our requirements of when to get her up etc. No matter who you ask what sort of day she has had they can all answer and know her by name. They know her likes and dislikes, they know her as a person. They understand that Alzheimer patients can be difficult and sometimes rude but they always smile. This is a home I would recommend to my mother should the need ever arise.

How likely would you be to recommend Gracewell of Horley Park? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Quite settled, quite happy and feels at home. Feels secure and gets attention if needed.

How likely would you be to recommend Gracewell of Horley Park? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I feel secure, happy and I have no complaints and feels at home.

How likely would you be to recommend Gracewell of Horley Park? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very good experience. Excellent service. Feels very secure. Feel very happy.

How likely would you be to recommend Gracewell of Horley Park? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Enjoyed my six week stay, all good, and I shall always if needed come again. Biggest complaint was/is the food not enough roast dinners. Gets attention when needed.

How likely would you be to recommend Gracewell of Horley Park? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Poor

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father has been in this home for nearly 2 years. The care provided is friendly and keeps my father happy in life. There has been many changes in the home but the quality has stayed good, as a person that expects his relative to be cared for properly, I have no regrets in recommending this home to anyone.

How likely would you be to recommend Gracewell of Horley Park? Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum moved in about 7 months ago and since we have been coming to see her we have see her flourish with activities, good food, and tender loving care.

Her weight has increased by 3 stone. Mentally she is happy and fulfilled and we think the home is first class.

How likely would you be to recommend Gracewell of Horley Park? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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