Amherst House

287 Court Lodge Road, Horley RH6 8RG
Review Us
9.8 129 Reviews
  • Amherst House, Horley
Amherst House is a beautiful, purpose-built care home set in the heart of Surrey. The dedicated team provides 24-hour nursing, dementia and residential care in luxurious surroundings.

The spacious, modern home is organised into four suites, each with its own dining room and lounge. The bedrooms in the Surrey home are designed to the highest of standards and each feature en-suite bathrooms. The home's exceptional facilities include a cinema, hair and beauty salon and a bright and spacious café. Four terraces are located on the upper floor, and landscaped sensory gardens outdoors include a bee and butterfly sanctuary.

The lifestyle team offers a varied activity programme including trips out to local areas of interest in the home's minibus.
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Care Provided by Amherst House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1899
  • Self-Funded Residential Dementia Care: from £1994
  • Self-Funded Nursing Care: from £2164
  • RESPITE Self-Funded Residential Care: from £2278
  • RESPITE Self-Funded Residential Dementia Care: from £2392
  • RESPITE Self-Funded Nursing Care: from £2596

Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
needs assessment which is required to fully understand the level of care and support required by each
individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Amherst House to find out the exact price for your requirements.

Contact Amherst House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Amherst House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Cristina Cristea (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014
  • Number of floors: 1

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Visiting

  • Visiting can take place at any time that is mutually convenient to the Residents and their friends and relatives. If visitors would like to see the Home Manager, they are kindly requested to call in advance so that a meeting can be arranged at a mutually convenient time.

Parking

  • Ample parking in the on-site care park.

Amherst House Reviews (129)

9.8

Amherst House has a Review Score of 9.8 (9.752) out of 10, based on 38 reviews in the last 2 years.
Over all time Amherst House has 129 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Amherst House
  • 45
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Total of 129, showing 1-20
Review from S M (Friend of Resident) published on 16 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's a friendly home, everyone knows and supports everyone here.
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Review from Peter F (Brother-in-law of Resident) published on 16 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We visit every two weeks. The staff make her very comfortable and are friendly to everyone who comes to the home.
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Review from A B (Son of Resident) published on 13 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of Amherst House since mum has been a resident is a very positive one. She is very well looked after and all her needs are catered for. This has allowed myself and my wife to enjoy more free time to enjoy our retirement. Mum seems happy where she is and that is very important for us as
a family.
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Review from Gerald F (Friend of Resident) published on 13 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend is very well cared for at Amherst. She has a safe, warm and friendly place to stay, with a lovely room, friendly staff and excellent food.
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Review from D K (Son of Resident) published on 10 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone has been so helpful, kind and patient with my mother. I couldn't be more pleased with her care.
Also, the care home is exceptionally clean and bright, which helps improve the patients' physiological well being.
Reply from Terri Rowe, Reviews Team at Amherst HouseThank you very much for taking the time to leave us such lovely feedback about your experience.
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Review from Barry M (Nephew of Resident) published on 10 March 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find all the staff extremely pleasant and helpful. Nothing is too much for them. They treat all the residents with the care and compassion they deserve. Every member of staff I have met all are more than happy to speak to myself and the residents with clarity. They go out of their way to make sure
everyone is comfortable and informed with any changes to any medication or ongoing treatment. I couldn't have wished for any place better for my aunt.
Reply from Terri Rowe, Reviews Team at Amherst HouseHi Barry, thank you very much for taking the time to leave us such a lovely review.
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Review from Lydia C (Daughter-in-law of Resident) published on 5 March 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Myself and the family have found Amherst House to have a very welcoming feel about it. The staff we have dealt with have all been friendly and approachable, answering any questions or issues that may arise with regards to my father in law.
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Review from M S (Resident) published on 19 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A well run retirement home
Reply from Terri Rowe, Reviews Team at Amherst HouseThank you very much for taking the time to leave us feedback about your experience.

At Amherst House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Review from N A (Daughter of Resident) published on 19 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Well, what can I say - absolutely lovely.
The residents just love it here. Wonderful social. A fabulous place to visit. I always leave with a big smile on my face, knowing my precious dad is well cared for.
Reply from Terri Rowe, Reviews Team at Amherst HouseThank you very much for such a lovely review and for taking the time to leave us feedback about your experience.

We are very pleased to hear that your experience with us has been a positive one.
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Review from L F (Niece of Resident) published on 6 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our families would like to express our sincere thanks for the care, kindness and professionalism shown to our uncle, especially in his final days. The end-of-life care he received was compassionate and respectful. On the night he passed away, staff were attentive and gently kept us informed as he became
close to the end. They arranged music he would have enjoyed, which brought comfort and peace in his final moments. These thoughtful actions meant a great deal to us. The carers showed genuine kindness, bringing food so we could stay with him and ensuring family members felt welcome and supported. Reception staff were always warm and reassuring, and nursing staff were empathetic, honest and professional throughout. We also appreciated the welcoming tea and coffee communal area and the cakes, which offered comfort during long and emotional visits. As a family, we felt listened to and included, and our uncle was treated with dignity and compassion right until the end of his life.
Reply from Terri Rowe, Reviews Team at Amherst HouseThank you so much for taking the time to leave us such a wonderful and heart warming review. At Amherst House Care Home we set a high standard for ourselves, so we are so very happy to hear that your experience with us has been such a positive one. A very lovely gentleman who will be greatly missed by all of us here.
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Review from S E (Sister of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment my daughter found this home for my brother, I was so thrilled at the service and friendship shown to us. The lady in charge came to the hospital and spoke to my brother and myself, and did the paper work at his bedside urgently, as Xmas was upon us, and I was going to my youngest daughter
for 4 days over Xmas to have a break, as I have been doing everything for him for 3 years, since his wife passed away, and he has no children. He has said he likes it here and only moved in today.
Reply from Terri Rowe, Reviews Team at Amherst HouseThank you so much for taking the time to leave us such wonderful feedback about your experience at such an emotional time.

This will be passed to the team
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Review from Kerry B (Niece of Resident) published on 29 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family and I cannot thank you all enough for the exceptional care you have given my uncle in his last few weeks.
Your level of kindness and thoughtfulness for not only my Uncle, but us all as a family, has been so appreciated, you are all incredible.
Thank you so very much xxx
Reply from Terri Rowe, Reviews Team at Amherst HouseHi Kerry Thank you so much for your lovely words. It means a lot to us and your feedback will be passed to our wonderful team members.
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Review from Tara W (Niece of Resident) published on 28 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Been absolutely outstanding from start, gone above and beyond, exceptional service. Amherst House is a stunning house, rooms, staff, food (homemade) I want to move in myself! Its been such a relief to know that my uncle is been well looked after and cared for. Can't thank the staff enough for all they
have done so far, first class! Couldnt ask for better.
Reply from Terri Rowe, Reviews Team at Amherst HouseHi Tara I'm so pleased to hear such wonderful feedback. Thank you so much for taking the time out to leave this review.
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Review from Gill W (Daughter of Resident) published on 19 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad moved to Amherst House in September after living independently on his own for several years. It was a quick decision to move, and it took Dad a while to settle into this new way of life.
Everyone on the team, from care staff, support workers, chef and management have worked to resolve any issues
or concerns raised, and Dad is now settled, happier and starting to enjoy this new phase of life.
Reply from Terri Rowe, Reviews Team at Amherst HouseThank you very much for taking the time to leave us such lovely feedback. we are so pleased that dad is happy and settled here.
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Review from Liz C (Daughter of Resident) published on 20 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum did find coming into care hard at first. But now she is so happy being at Amhurst House with the care and support has given her confidence back. She loves being part of a community, taking part in activities that are offered. Mum loves that there are options at mealtimes. Just like to say thank
you to all the staff for giving me my mum back and giving a lovely environment for her to be in, a real pleasure seeing her happy, smiling too and enjoying having her hair and nails done.
Reply from Terri Rowe, Reviews Team at Amherst HouseHi Liz thank you very much for taking the time to leave us feedback about your experience.

At Amherst House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one and that mum is happy and settled with us.
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Review from Ron C (Regular Volunteer) published on 28 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent facility all round, fantastic staff. So friendly. Made to feel very welcome.
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Review from Roberta B (Wife of Resident) published on 28 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family we are very happy with the care our resident receives at Amherst House. All staff are always very caring to all, and residents' dignity is very high on their agenda.
Reply from Terri Rowe, Reviews Team at Amherst HouseHi and thank you very much for taking the time to leave us such positive feedback about your experience.

At Amherst House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Review from Alyson O (Cousin of Resident) published on 23 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My cousin came to Amherst House in May, she has been made very welcome and has integrated very well. The staff here are excellent, both friendly and caring. She is very impressed with the food and we love the bistro.
Reply from Terri Rowe, Reviews Team at Amherst HouseThank you very much for taking the time to leave us such lovely feedback about your experience. It really is very appreciated. I'm so glad your cousin has settled in well and is happy in her new home.

At Amherst House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Review from Trevor L (Son of Resident) published on 11 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There is much for which I could commend Amherst House Care Home. At this time I congratulate the management team on their fantastic achievement, being named "best for staff recruitment and retention" national award. My doctoral research explored leadership engagement in organisation and I have taught
leadership in many countries for several leading business schools. I just wish I had had a case study based on leadership, management and team working at Amherst House to help share gold standard excellence in staff well-being with the many participants of executive education programmes. This excellence is evidenced through the attitude of contribution of staff who are buoyant and fun, and professional and compassionate in their care for residents. I and my family are just so thankful that our mother is so very happy as a member of the Amherst House family. Thank you.
Reply from Terri Rowe, Reviews Team at Amherst HouseHi and thank you very much for taking the time to leave us feedback about your experience. What a lovely compliment to receive and so very appreciated.

At Amherst House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Review from S V (Daughter of Resident) published on 29 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From initial enquiry until Mum became a resident, thanks everyone for their care to her and the family.
Reply from Terri Rowe, Reviews Team at Amherst HouseThank you very much for taking the time to leave us feedback about your experience.
At Amherst House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Current Review Score: 9.8 (9.752)

Overview of Review Score

The Review Score of 9.8 (9.752) out of 10 for Amherst House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 38 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.752 for Amherst House is calculated as follows: ( (346 Excellents x 5) + (87 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 444 Ratings = 4.752
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Amherst House is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 38 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Jun 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (113)

Meet the Team (1)

Cristina

Cristina Cristea

Job Title: General Manager Joined: 2016

I am a registered general nurse with experience in acute cardiac care and learning disabilities. I joined the home in October 2016. I am a diabetes and fall prevention champion. I have proven clinical skills and advanced knowledge which led to me being promoted. I pride myself on being resident-focused and ensuring that all individuals we support are empowered to make choices and participate fully in the running of their homes. I enjoy spending time bonding with residents and their families, ensuring their safety, wellbeing, and happiness are met. I was very proud to be awarded the Champion of Quality Care award in 2019.

Frequently Asked Questions about Amherst House

What types of Care is Amherst House registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Amherst House have?

There are 60 Single Rooms.

What are the Facilities & Services at Amherst House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Amherst House to the centre of Horley?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Amherst House to verify any information. View our terms and conditions. Amherst House has an Enhanced Service - more info.