Amherst House

The staff are friendly and helpful. The atmosphere is of a well-run establishment, and the public areas are always clean and fresh.

I find communications from Gracewell clear and informative with an acknowledgement of the concerns of friends and relatives of residents in these difficult times.

My mother lived at Gracewell of Horley Park for two years. I was very happy with the care and support she received. The staff were excellent, always friendly and helpful. The home was extremely clean and the facilities were excellent. The staff kept me fully informed of my mother's well being. Thank you Gracewell.

We have been very impressed with the care Mum received at Gracewell. It has always been considerate, professional but also good fun. Everyone has been so approachable, and nothing has been too much trouble. This has been across the board, from carers and nurses, through to management, admin, kitchen, maintenance, and housekeeping. Mum, herself was full of praise for the home, the staff and her beautiful room. It was her home for over five and a half years. She enjoyed the activities, the garden, the front balcony was a favourite spot, and not forgetting her weekly visit to the in-house hairdresser. A big thank you from the family.

From the minute I walked into Gracewell one and a half years ago, I have been impressed by the consistently high standard of care and attention to detail. The friendly welcome and knowledgeable staff reassured me that my mother was in good hands. The environment is clean and stimulating, both inside and out. When phoning or visiting, the staff clearly knew my mother and her personality. The care was person-centred and consistent no matter what time of the day or night. Mum was clearly fond of all the staff and full of praise. Working in social care and social work for 40 years, I have never witnessed such a consistently high standard of care. Heartfelt thanks.

I first came across Gracewell Horley in 2017 while looking for a first-rate care home for my dad. In the end, Dad never needed to come here but when my mother-in-law was needing a care home, I recommended Gracewell. I have been extremely impressed not just by the building itself which is lovely, clean, well-maintained and accessible but because the staff without exception were lovely. My mother-in-law's care has indeed been brilliant, highly considerate, attentive and professional.

In the end, we stayed for days and nights as we did not want our mother to die alone. We were accommodated and treated with respect and empathy. Everyone was very kind. We could not have chosen a better care home for our wonderful mother. Thank you.

My mother became a resident at Gracewell almost a year and a half ago after a month in another care home that was not a good experience. From the moment she arrived at Gracewell she has received exceptional care all round. The staff have gone out of their way to make sure her every need is met. Mum's care has gone from residential, to nursing, to end of life, and at every stage, we have been involved as a family and supported as much as Mum. Mum's care is so personal and individual, absolutely wonderful!

Mum has had very good care since being here since May 2019. Staff are very friendly and obliging. Meals and variety of choice are excellent and nothing seems too much trouble. Very pleasant accommodation. Always bright and cheery. Staff are very patient when Mum has been awkward, for which the family are grateful.

My needs are well served, the staff are all understanding, kind and compassionate and most attentive with their help. I have been able to settle in very nicely, after the trauma of moving out of my home, thanks to their smiles etc and their encouragement. I have been made very welcome both by all the staff and residents.

My Mum has been in the home on 3 different units for over 2 1/2 years now as both her dementia and physical abilities have declined. There are some real positives with her being in the home. Security of having her in a place of safety is reassuring. Majority of the care staff - qualified / unqualified are kind, caring and thoughtful. When we have had cause to raise concerns or issues, the management, actions have been swift, decisive and change has happened. My negative comments are driven by attention to detail and understanding what my Mum likes. I appreciate that this can be a tall order and no one will ever be able to meet that need like family do. That being said, there are some elements that should be checked on e.g. hair needing washing - why wait until the hairdresser is due - could they; 1. Wash hair or 2. Use dry shampoo or 3. book an earlier appointment? Check attire after meals to make sure that clothes remain clean etc. Address these and they will make a difference.

My mother became a resident of Gracewell of Horley Park in November 2018. The care and kindness she has received from all the staff has been outstanding. The environment is first class and I would highly recommend this care and residential home.

Our parents are extremely well cared for and the staff are always friendly and helpful. We are very happy with Gracewell of Horley Park.

My father is really happy here and we know that he is safe and well looked after. It may not be the cheapest but then the best never is and compared to similarly priced alternatives this is most definitely the best. We highly recommend this home without hesitation.

Mum moved into Gracewell of Horley Park in March and I can’t praise and thank the whole team enough, both for the ongoing over and above support and care they give to her but also to us as family and friends from the first contact and visit, then continually ever since. As others have mentioned nothing is too much trouble and their high level of professionalism and compassion shine through in every interaction with residents, family and each other.

Well managed home.

My mother has been at Gracewell for almost 2 years. She has been well and very unwell during that time. I have always found the staff helpful. Nothing is too much trouble. I am so grateful for all that they are doing.

Mum has settled exceptionally well and has soon found a group of friends to have meals with and to attend events with too. She finds the talks stimulating but at 94 tends to miss the exercise sessions!

She speaks highly of the meals and of the staff involved in her care.

I am impressed with the way staff have come to recognise mum's family and are able to talk about her progress with us. She has a lovely ensuite room and has brought in a few key items from her old home.

The home is lovely but there are not enough carers to provide the level of care that I was expecting. My Mother who has dementia also conveys this opinion.

The standard of care provided is excellent. The small touches of additional "home" items in the corridors make it feel much more like a home than a care facility. The carers, nurses, catering staff, support staff and management team are very proactive in managing a high standard, treating the residents with dignity and respect.