
My family and I cannot thank you all enough for the exceptional care you have given my uncleKerry B(Niece of Resident/Service User)



My family and I cannot thank you all enough for the exceptional care you have given my uncleKerry B(Niece of Resident/Service User)



Amherst House is a beautiful, purpose-built care home set in the heart of Surrey. The dedicated team provides 24-hour nursing, dementia and residential care in luxurious surroundings.
The spacious, modern home is organised into four suites, each with its own dining room and lounge. The bedrooms in the Surrey home are designed to the highest of standards and each feature en-suite bathrooms. The home's exceptional facilities include a cinema, hair and...
Care Provided by Amherst House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
needs assessment which is required to fully understand the level of care and support required by each
individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
Contribution (FNC) if you are eligible.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Amherst House for full pricing details and T&Cs.
Contact Amherst House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Cristina Cristea(General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2014
- Number of floors: 1
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Visiting
- Visiting can take place at any time that is mutually convenient to the Residents and their friends and relatives. If visitors would like to see the Home Manager, they are kindly requested to call in advance so that a meeting can be arranged at a mutually convenient time.
Parking
- Ample parking in the on-site care park.
Amherst House Reviews (134)
Amherst House has a Review Score of 9.8 (9.815) out of 10, based on 33 reviews in the last 2 years.
Over all time Amherst House has 134 reviews.
My mother is happy and comfortable at Amherst House. She has been a resident for five years and settled in very quickly. All the staff are helpful and friendly and the regular activities keep my mother entertained.
Have found the staff very friendly and nothing is too much trouble. The only small thing is my dad's clothes are not washed and replaced enough and he has run out of things at times.
Thank you very much for your feedback. We take great pride in ensuring we deliver high-quality care and services that make a positive difference to residents. Therefore, I am pleased to let you know that we have taken your feedback seriously and we now have a daily laundry rota in place. Thank you...
In my personal experience, I feel that the staff go above and beyond. They do a fantastic job and the facilities are fantastic.
During the last two years since mum has been here, it has been reassuring to know that she has been kept safe in the home. Due to the pandemic, there have been times when it's not been possible to visit but phone calls or video calls have helped the family keep in touch. Mum is happy, healthy, and enjoys the activities and cakes!
Excellent care and support are provided at all times. My mother is very happy at Amherst House and considers moving there as the best thing she has ever done. The staff team and management are superb - highly recommended.
A wonderful, warm, positive environment, giving Mum and all of our family security and confidence in her everyday care. Any concerns are raised quickly and professionally and I have been able to sleep soundly since Mum moved in here. Thank you everyone for all you do for Mum and for all the residents here.
The home and staff are excellent. My mother is looked after fantastically. The atmosphere is brilliant and the home very clean and tidy.
Extremely satisfied.
Gracewell has exceeded my expectations and I am very happy my father is a resident. As I write this review I am sitting in the Bistro watching the staff entertain the residents and it brings a smile to my face.
Dad became a resident at Gracewell in December 2021, he settled in very well and the carers made him very welcome and made him feel comfortable in his new surroundings.
My dad became a resident at Gracewell of Horley Park in December 2020 for palliative care. I cannot compliment this place enough, as it's outstanding. The comfort, staff and atmosphere within the premises are just phenomenal. During Covid, every effort was made to all visits to see my dad. Gracewell went above and beyond to meet my dad's Hindu religious food diet and learnt how to make Gujarati food - something other care homes would not. All medical care needs are taken care of, and this takes a lot of stress off the immediate family. I will always be grateful to Gracewell, to the staff that care for my dad and for making my family always feel welcomed. It's the "ritz" of care homes.
We are thrilled with your positive experience and are so glad your father has settled in so well to Gracewell of Horley Park. We take great pride in delivering high quality care and providing facilities to our residents, and are so pleased this has positively impacted you and your family. Your recognition of this is invaluable to our team, thank you.
My mother has been a resident for a number of years. The staff are very caring and treat each resident as they would wish to be treated themselves. The home is very clean and every effort has been made to keep staff, residents and family safe during the pandemic.
Thank you for your kind words. We believe we have a fantastic team here at Gracewell of Horley park and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Gracewell we believe this creates a relaxed and friendly environment for our residents to call home.
The staff at Gracewell have worked hard to make my mother feel comfortable and relaxed. They have listened to her and adapted their contact with her so that she is not alarmed or suspicious. I am grateful to them for all the care they provide, especially to the nurses.
Here at Gracewell of Horley Park, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.
Mum has been a resident of Gracewell for three years now. In the last 12 -18 months she has been diagnosed with advanced dementia and is often quite confused but we have always found the staff very caring, attentive towards her and have her best interests at heart. She seems very happy in her own world. Over the lockdown period we have kept in touch with her main carers and always received very detailed updates. Mum eats very well from a varied menu provided by an excellent chef. We would highly recommend Gracewell and are thankful we secured a place for her. The only reason I haven't graded the 'activities' section is because mum refuses to join in but I know they are many and varied. Thank you to all the staff for looking after our lovely mum.
Here at Gracewell of Horley Park, we believe communication with family members and friends is very important. This enables us to provide understanding and confidence to relatives of our high-quality care whilst also giving us the opportunity to improve our service. Thank you for taking the time to share your kind words.
Because we were happy with the standard of care, the home was the obvious choice for my father in law, when he also needed residential care. He is, sadly, no longer with us but the staff at Gracewell did all they could to support his needs too.
The recent pandemic has been a very difficult time for residents, staff and relatives. Not being allowed to pop in to visit has been hard, but I recognise that government rules were hard for everyone. I cannot praise the staff enough for the bravery and support they have given and the difficult decisions made in very trying times. Residents need their families and rules now need to ease for vaccinated family members.
Here at Gracewell of Horley Park, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.
My mother has been in Gracewell of Horley Park for around 3 years now and has been extremely well cared for. The staff have been excellent throughout that time and my mother has been extremely contented. The food is excellent and the activities keep her stimulated. During the pandemic, this standard of care has continued.
We are delighted to hear that our dining is a stand out factor for your mother. Our residents deserve the best and we ensure that they receive this from a wide variety of high-quality suppliers. Thank you for your recognition of this, and your kind words will be passed on to our dining team.
My mother has been in Gracewell for nearly two years, she is so happy to be here. The staff have taken time to get to know her very well. They adapt to her changing needs. Any issues are identified quickly and communicated to us. The staff are always happy and positive and can't do enough to make the whole residents family feel welcome. Mum particularly likes the activities. We really appreciate the care she receives and would have no hesitation in recommending Gracewell.
Our activities team here at Gracewell of Horley Park have developed creative ways to keep our residents entertained and stimulated. Your recognition of this is appreciated by the whole team, we look forward to inviting you along to our activities and events soon.
My mum has been in Gracewell of Horley Park Care Home for the last six months. I would like to compliment all the members of staff who have been involved in looking after her. They are all very caring and respectful. It has taken time for her to get used to being in a care home as she has always been very independent. I would also like to say how helpful the reception team are. They are always very friendly and nothing is too much trouble.
Thank you for leaving us such a wonderful review, our team members will be thrilled to hear your positive feedback. Here at Gracewell of Horley Park, we pride ourselves on understanding our residents needs to respect their independence and give a real sense of being at home.
Gracewell of Horley Park is an ideal place for your loved one to be cared for with the utmost of respect. When it became apparent that my Mother would need care as she suffers from Dementia, we searched and researched about 30 care homes in the local area and Gracewell was the best by far. My mother has been a resident now for around 2 years and we know that she is safe, being well cared for and looked after. It feels like every carer and staff member that looks after my Mother have become our friends as well as her.
We believe our carers at Gracewell of Horley Park go the extra mile and for you to recognise this is invaluable to our team. We endeavour to provide the very best care for our residents, thank you for your kind words.
My Mum has been at Gracewell Horley Park for almost 2 years. It's been a difficult time after she lost her husband of 50 years and obviously during the past year with very little freedom. The staff are excellent - polite, caring and friendly. The room is nice and she has a nice quiet garden area directly outside. The management is good, and we feel updated regularly on progress during Covid. The food is generally good - although I think Mum would like something a bit spicier on occasion. Overall I would recommend. It's not cheap - but I don't think many care homes are!
Thank you for your kind words. We believe we have a fantastic team here at Gracewell of Horley Park and your recognition of this is appreciated by every member of our team. By having a whole home approach here at Gracewell we believe this creates a relaxed and friendly environment for our residents to call home.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 June 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (44) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Amherst House.
Accreditations
There are no accreditations posted yet for Amherst House.
Meet the Team (1)

I am a registered general nurse with experience in acute cardiac care and learning disabilities. I joined the home in October 2016. I am a diabetes and fall prevention champion. I have proven clinical skills and advanced knowledge which led to me being promoted. I pride myself on being resident-focused and ensuring that all individuals we support are empowered to make choices and participate fully in the running of their homes. I enjoy spending time bonding with residents and their families, ensuring their safety, wellbeing, and happiness are met. I was very proud to be awarded the Champion of Quality Care award in 2019.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Amherst House to verify any information. View our terms and conditions. Amherst House has an Enhanced Service -more info.