Amherst House

287 Court Lodge Road, Horley RH6 8RG
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9.7 115 Reviews
  • Amherst House, Horley
Amherst House is a beautiful, purpose-built care home set in the heart of Surrey. The dedicated team provides 24-hour nursing, dementia and residential care in luxurious surroundings.

The spacious, modern home is organised into four suites, each with its own dining room and lounge. The bedrooms in the Surrey home are designed to the highest of standards and each feature en-suite bathrooms. The home's exceptional facilities include a cinema, hair and beauty salon and a bright and spacious café. Four terraces are located on the upper floor, and landscaped sensory gardens outdoors include a bee and butterfly sanctuary.

The lifestyle team offers a varied activity programme including trips out to local areas of interest in the home's minibus.
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Care Provided by Amherst House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1874
  • Self-Funded Residential Dementia Care: from £1969
  • Self-Funded Nursing Care: from £2139
  • Self-Funded Nursing Dementia Care: from £2234
  • RESPITE Self-Funded Residential Care: from £1874
  • RESPITE Self-Funded Residential Dementia Care: from £2363
  • RESPITE Self-Funded Nursing Care: from £2567
  • RESPITE Self-Funded Nursing Dementia Care: from £2681

Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
needs assessment which is required to fully understand the level of care and support required by each
individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Amherst House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Cristina Cristea (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014
  • Number of floors: 1

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Visiting

  • Visiting can take place at any time that is mutually convenient to the Residents and their friends and relatives. If visitors would like to see the Home Manager, they are kindly requested to call in advance so that a meeting can be arranged at a mutually convenient time.

Parking

  • Ample parking in the on-site care park.

Amherst House Reviews (115)

9.7

Amherst House has a Review Score of 9.7 (9.718) out of 10, based on 24 reviews in the last 2 years.
Over all time Amherst House has 115 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Amherst House
  • 42
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Total of 115, showing 61-80
Review from Steve F (Son of Resident) published on 11 May 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mum has been at Gracewell Horley Park for almost 2 years. It's been a difficult time after she lost her husband of 50 years and obviously during the past year with very little freedom. The staff are excellent - polite, caring and friendly. The room is nice and she has a nice quiet garden area directly
outside. The management is good, and we feel updated regularly on progress during Covid. The food is generally good - although I think Mum would like something a bit spicier on occasion. Overall I would recommend. It's not cheap - but I don't think many care homes are!
Reply from Alina-Simona Varga Pali, General Manager at Amherst House

Thank you for your kind words. We believe we have a fantastic team here at Gracewell of Horley Park and your recognition of this is appreciated by every member of our team. By having a whole home approach here at Gracewell we believe this creates a relaxed and friendly environment for our residents to call home.

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Review from Jill T (Day Care) published on 31 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are friendly and helpful. The atmosphere is of a well-run establishment, and the public areas are always clean and fresh.
Reply from Alina-Simona Varga Pali, General Manager at Amherst House

Thank you for your kind words. We believe we have a fantastic team here at Gracewell of Horley Park and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.

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Review from Carole H (Niece of Resident) published on 3 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt came to live at Gracewell of Horley Park in October. We appreciated the help and support we received in organising her admission, she was welcomed into the home by friendly staff and quickly settled into her new surroundings. Her medical needs were assessed and have been well managed and despite
the restrictions due to the current Covid situation. Staff have worked hard to organise a variety of activities and social times which she enjoys.
My aunt tells me that she enjoys the quality and variety of food that she is offered and the availability of beverages throughout the day.
I find communications from Gracewell clear and informative with an acknowledgement of the concerns of friends and relatives of residents in these difficult times.
Reply from Alina-Simona Varga Pali, General Manager at Amherst House

We are delighted to hear that our dining is a stand out factor for your aunt. Our residents deserve the best and we ensure that they receive this from a wide variety of high-quality suppliers. Thank you for your recognition of this, and your kind words will be passed on to our dining team.

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Review from Richard (Son of Resident) published on 30 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother lived at Gracewell of Horley Park for two years. I was very happy with the care and support she received. The staff were excellent, always friendly and helpful. The home was extremely clean and the facilities were excellent. The staff kept me fully informed of my mother's well being. Thank
you Gracewell.
Reply from Alina-Simona Varga Pali, General Manager at Amherst House

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Horley Park – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

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Review from Jill P (Daughter of Resident) published on 13 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been very impressed with the care Mum received at Gracewell. It has always been considerate, professional but also good fun. Everyone has been so approachable, and nothing has been too much trouble. This has been across the board, from carers and nurses, through to management, admin, kitchen,
maintenance, and housekeeping. Mum, herself was full of praise for the home, the staff and her beautiful room. It was her home for over five and a half years. She enjoyed the activities, the garden, the front balcony was a favourite spot, and not forgetting her weekly visit to the in-house hairdresser. A big thank you from the family.
Reply from Alina-Simona Varga Pali, General Manager at Amherst House

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Horley Park – particularly at such a difficult time. The team here are so grateful that your mum had such a positive experience of the home and this extended to family members and friends.

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Review from J S (Son of Resident) published on 11 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the minute I walked into Gracewell one and a half years ago, I have been impressed by the consistently high standard of care and attention to detail. The friendly welcome and knowledgeable staff reassured me that my mother was in good hands. The environment is clean and stimulating, both inside
and out. When phoning or visiting, the staff clearly knew my mother and her personality. The care was person-centred and consistent no matter what time of the day or night. Mum was clearly fond of all the staff and full of praise. Working in social care and social work for 40 years, I have never witnessed such a consistently high standard of care. Heartfelt thanks.
Reply from Alina-Simona Varga Pali, General Manager at Amherst House

The team here at Gracewell of Horley Park would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home.

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Review from N P (Son-in-law of Resident) published on 11 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I first came across Gracewell Horley in 2017 while looking for a first-rate care home for my dad. In the end, Dad never needed to come here but when my mother-in-law was needing a care home, I recommended Gracewell. I have been extremely impressed not just by the building itself which is lovely, clean,
well-maintained and accessible but because the staff without exception were lovely. My mother-in-law's care has indeed been brilliant, highly considerate, attentive and professional.
Reply from Alina-Simona Varga Pali, General Manager at Amherst House

Here at Gracewell of Horley Park we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.

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Review from T P (Daughter of Resident) published on 11 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are amazing. The care they gave our mother was exemplary. She was immediately welcomed into the community with love and kindness. As her condition deteriorated (the last six weeks or so) they put in more care and were very responsive to her and our needs.
In the end, we stayed for days
and nights as we did not want our mother to die alone. We were accommodated and treated with respect and empathy. Everyone was very kind. We could not have chosen a better care home for our wonderful mother. Thank you.
Reply from Alina-Simona Varga Pali, General Manager at Amherst House

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Horley Park – particularly at such a difficult time. The team here are so grateful that your mother had such a positive experience of the home and this extended to family members and friends.

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Review from E H (Daughter of Resident) published on 27 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother became a resident at Gracewell almost a year and a half ago after a month in another care home that was not a good experience. From the moment she arrived at Gracewell she has received exceptional care all round. The staff have gone out of their way to make sure her every need is met. Mum's
care has gone from residential, to nursing, to end of life, and at every stage, we have been involved as a family and supported as much as Mum. Mum's care is so personal and individual, absolutely wonderful!
Reply from Alina-Simona Varga Pali, General Manager at Amherst House

Gracewell of Horley Park appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level.

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Review from L D (Daughter of Resident) published on 27 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has had very good care since being here since May 2019. Staff are very friendly and obliging. Meals and variety of choice are excellent and nothing seems too much trouble. Very pleasant accommodation. Always bright and cheery. Staff are very patient when Mum has been awkward, for which the family
are grateful.
Reply from Alina-Simona Varga Pali, General Manager at Amherst House

Our dining team will be thrilled with you lovely comments. Here at Gracewell of Horley Park we cater for each resident based on preferences and dietary requirements. Hearing this positive feedback is greatly appreciated by everyone in the home.

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Review from I S (Resident) published on 21 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My needs are well served, the staff are all understanding, kind and compassionate and most attentive with their help. I have been able to settle in very nicely, after the trauma of moving out of my home, thanks to their smiles etc and their encouragement. I have been made very welcome both by all the
staff and residents.
Reply from Alina-Simona Varga Pali, General Manager at Amherst House

Gracewell of Horley Park appreciate moving into a care home can be an unsettling time. This is why we take the time with residents to make the process as smooth as possible, to get to know our residents on a personal level. We are pleased to hear you have settled in well.

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Review from Hilary P (Daughter of Resident) published on 25 July 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mum has been in the home on 3 different units for over 2 1/2 years now as both her dementia and physical abilities have declined. There are some real positives with her being in the home. Security of having her in a place of safety is reassuring. Majority of the care staff - qualified / unqualified
are kind, caring and thoughtful. When we have had cause to raise concerns or issues, the management, actions have been swift, decisive and change has happened. My negative comments are driven by attention to detail and understanding what my Mum likes. I appreciate that this can be a tall order and no one will ever be able to meet that need like family do. That being said, there are some elements that should be checked on e.g. hair needing washing - why wait until the hairdresser is due - could they; 1. Wash hair or 2. Use dry shampoo or 3. book an earlier appointment? Check attire after meals to make sure that clothes remain clean etc. Address these and they will make a difference.
Reply from Alina-Simona Varga Pali, General Manager at Amherst House

Dear Hilary, thank you very much for your feedback. Our dedicated care team of professionals and myself are very sorry to hear that you are not entirely happy with our services. At Gracewell of Horley Park, we believe that tiny details are the big things. I would like to reassure you that we assess and review resident care plans regularly and we are always doing our best to ensure that the residents always look smart and receive the best possible care. Our home has a hair salon where your loved one can be pampered and relax twice a week whilst the care team is assisting the residents daily as per the care plan. We welcome your feedback and we would like to invite you for a care plan review to discuss and address any concerns or suggestions you have with regards to your mother as we are passionate about providing the best care and services that suit our residents' individual needs.

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Review from Hazel B (Daughter of Resident) published on 18 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother became a resident of Gracewell of Horley Park in November 2018. The care and kindness she has received from all the staff has been outstanding. The environment is first class and I would highly recommend this care and residential home.
Reply from Alina-Simona Varga Pali, General Manager at Amherst House

Thank you for taking the time to share your experience of Gracewell of Horley Park.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

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Review from Justine W (Daughter of Resident) published on 18 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our parents are extremely well cared for and the staff are always friendly and helpful. We are very happy with Gracewell of Horley Park.
Reply from Alina-Simona Varga Pali, General Manager at Amherst House

Thank you for taking the time to share your experience of Gracewell of Horley Park.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

  • Facilities
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Review from Nick L (Son of Resident) published on 16 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been at Gracewell Of Horley Park for nearly two years and my wife and I are as impressed today as we were when he arrived.
The level of care provided by all the staff is second to none. Every staff member seems genuinely interested in the residents' well being and will go out of their
way to accommodate any special requests.
The food is of a very high standard and alternative options to the menu are always available if wanted.
There is a high level of cleanliness in all areas and the rooms and communal areas are bright and cheerful. Recently, brand new furniture was introduced into the lounges making them look even more stylish than they were before (and they looked pretty good even before the changes).
My father is really happy here and we know that he is safe and well looked after. It may not be the cheapest but then the best never is and compared to similarly priced alternatives this is most definitely the best. We highly recommend this home without hesitation.
Reply from Alina-Simona Varga Pali, General Manager at Amherst House

Thank you for taking the time to share your experience of Gracewell of Horley Park.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

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Review from Rebecca C (Daughter of Resident) published on 16 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into Gracewell of Horley Park in March and I can’t praise and thank the whole team enough, both for the ongoing over and above support and care they give to her but also to us as family and friends from the first contact and visit, then continually ever since. As others have mentioned nothing
is too much trouble and their high level of professionalism and compassion shine through in every interaction with residents, family and each other.
Reply from Alina-Simona Varga Pali, General Manager at Amherst House

Thank you for taking the time to share your experience of Gracewell of Horley Park.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

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Review from Chris C (Daughter of Resident) published on 9 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother, who has dementia, has now been a resident for nearly a year. In that time she has been helped to settle in, not easy after the death of her husband and partner of over 70 years. She has a lovely room with en-suite, access to communal lounge and dining room.
There are activities for her to
enjoy every day. Entertainers, art, cooking, exercise, films, music and dancing are some we have noted. She seems to have made new friends, and as a friendly person, herself enjoys chatting and telling her stories.
We can visit at any time and have always found the staff very friendly. They are willing to answer any of our queries. There is a cafe area where we can make drinks and chat to mum. There are enclosed gardens leading off the cafe.
Mum has a weekly hair do at the onsite hairdressers, which is good. Foot care can be arranged but we have found this less satisfactory. Doctor visits regularly. Also optician.
Well managed home.
Reply from Marketing, Marketing at Amherst House

Thank you for taking the time to share your experience of Gracewell of Horley Park.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Horley Park Team

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Review from F W (Daughter of Resident) published on 12 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Gracewell for almost 2 years. She has been well and very unwell during that time. I have always found the staff helpful. Nothing is too much trouble. I am so grateful for all that they are doing.
Reply from Marketing, Marketing at Amherst House

Thank you for taking the time to share your experience of Gracewell of Horley Park.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Horley Park Team.

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Review from Peter S (Son of Resident) published on 21 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has settled exceptionally well and has soon found a group of friends to have meals with and to attend events with too. She finds the talks stimulating but at 94 tends to miss the exercise sessions!


She speaks highly of the meals and of the staff involved in her care.


I am impressed with the

way staff have come to recognise mum's family and are able to talk about her progress with us. She has a lovely ensuite room and has brought in a few key items from her old home.
Reply from Marketing, Marketing at Amherst House

Thank you for taking the time to share your experience of Gracewell of Horley Park.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families' lives.
The Gracewell of Horley Park Team

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Review from Sue P (Daughter of Resident) published on 30 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is lovely but there are not enough carers to provide the level of care that I was expecting. My Mother who has dementia also conveys this opinion.
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Current Review Score: 9.7 (9.718)

Overview of Review Score

The Review Score of 9.7 (9.718) out of 10 for Amherst House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.718 for Amherst House is calculated as follows: ( (208 Excellents x 5) + (65 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 280 Ratings = 4.718
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Amherst House is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Jun 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (103)

Meet the Team (1)

Cristina

Cristina Cristea

Job Title: General Manager Joined: 2016

I am a registered general nurse with experience in acute cardiac care and learning disabilities. I joined the home in October 2016. I am a diabetes and fall prevention champion. I have proven clinical skills and advanced knowledge which led to me being promoted. I pride myself on being resident-focused and ensuring that all individuals we support are empowered to make choices and participate fully in the running of their homes. I enjoy spending time bonding with residents and their families, ensuring their safety, wellbeing, and happiness are met. I was very proud to be awarded the Champion of Quality Care award in 2019.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Amherst House to verify any information. View our terms and conditions. Amherst House has an Enhanced Service - more info.