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Amherst House

287 Court Lodge Road, Horley, Surrey RH6 8RG
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My family and I cannot thank you all enough for the exceptional care you have given my uncleKerry B(Niece of Resident/Service User)
Amherst House, Horley
Amherst House, Horley
Amherst House, Horley

Amherst House is a beautiful, purpose-built care home set in the heart of Surrey. The dedicated team provides 24-hour nursing, dementia and residential care in luxurious surroundings.

The spacious, modern home is organised into four suites, each with its own dining room and lounge. The bedrooms in the Surrey home are designed to the highest of standards and each feature en-suite bathrooms. The home's exceptional facilities include a cinema, hair and...  

Care Provided by Amherst House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,999From £2,249
Residential Dementia CareFrom £2,094From £2,356
Nursing CareFrom £2,264From £2,547
Nursing Dementia CareFrom £2,359From £2,654
Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
needs assessment which is required to fully understand the level of care and support required by each
individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing

Contribution (FNC) if you are eligible.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply

an agreed hourly charge for this service.

Contact Amherst House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Cristina Cristea(General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014
  • Number of floors: 1

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (60)

Visiting

  • Visiting can take place at any time that is mutually convenient to the Residents and their friends and relatives. If visitors would like to see the Home Manager, they are kindly requested to call in advance so that a meeting can be arranged at a mutually convenient time.

Parking

  • Ample parking in the on-site care park.

Amherst House Reviews (134)

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9.8

Amherst House has a Review Score of 9.8 (9.815) out of 10, based on 33 reviews in the last 2 years. Over all time Amherst House has 134 reviews.

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Showing 134 reviews matching selected criteria
Review from Liz C (Daughter of Resident) published on 20 November 2025 Submitted via Postal Card
Overall Experience

Mum did find coming into care hard at first. But now she is so happy being at Amhurst House with the care and support has given her confidence back. She loves being part of a community, taking part in activities that are offered. Mum loves that there are options at mealtimes. Just like to say thank you to all the staff for giving me my mum back and giving a lovely environment for her to be in, a real pleasure seeing her happy, smiling too and enjoying having her hair and nails done.

Reply from Terri Rowe, Reviews Team at Amherst House

Hi Liz thank you very much for taking the time to leave us feedback about your experience.

At Amherst House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one and that mum is happy and settled with us.

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Review from Ron C (Regular Volunteer) published on 28 August 2025 Submitted via Postal Card
Overall Experience

An excellent facility all round, fantastic staff. So friendly. Made to feel very welcome.

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Review from Roberta B (Wife of Resident) published on 28 July 2025 Submitted via Postal Card
Overall Experience

As a family we are very happy with the care our resident receives at Amherst House. All staff are always very caring to all, and residents' dignity is very high on their agenda.

Reply from Terri Rowe, Reviews Team at Amherst House

Hi and thank you very much for taking the time to leave us such positive feedback about your experience.

At Amherst House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Alyson O (Cousin of Resident) published on 23 July 2025 Submitted via Postal Card
Overall Experience

My cousin came to Amherst House in May, she has been made very welcome and has integrated very well. The staff here are excellent, both friendly and caring. She is very impressed with the food and we love the bistro.

Reply from Terri Rowe, Reviews Team at Amherst House

Thank you very much for taking the time to leave us such lovely feedback about your experience. It really is very appreciated. I'm so glad your cousin has settled in well and is happy in her new home.

At Amherst House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Trevor L (Son of Resident) published on 11 July 2025 Submitted via Postal Card
Overall Experience

There is much for which I could commend Amherst House Care Home. At this time I congratulate the management team on their fantastic achievement, being named "best for staff recruitment and retention" national award. My doctoral research explored leadership engagement in organisation and I have taught leadership in many countries for several leading business schools. I just wish I had had a case study based on leadership, management and team working at Amherst House to help share gold standard excellence in staff well-being with the many participants of executive education programmes. This excellence is evidenced through the attitude of contribution of staff who are buoyant and fun, and professional and compassionate in their care for residents. I and my family are just so thankful that our mother is so very happy as a member of the Amherst House family. Thank you.

Reply from Terri Rowe, Reviews Team at Amherst House

Hi and thank you very much for taking the time to leave us feedback about your experience. What a lovely compliment to receive and so very appreciated.

At Amherst House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from S V (Daughter of Resident) published on 29 June 2025 Submitted via Postal Card
Overall Experience

From initial enquiry until Mum became a resident, thanks everyone for their care to her and the family.

Reply from Terri Rowe, Reviews Team at Amherst House
Thank you very much for taking the time to leave us feedback about your experience.

At Amherst House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Sarah E (Daughter of Resident) published on 1 May 2025 Submitted via Postal Card
Overall Experience

Mum moved to Amherst House early March 2025. She has settled well. I had initial concerns about her routine & medication (she wasn't prescribed some) However after 4 weeks the staff know mum better & I am happier. Mum always looks clean & well dressed it's a shame the staff move between houses a lot. It would be good to have regular staff who know the residents. I have been frustrated about staffing levels being short & Mum has had to wait a while for the toilet. Food not always hot. Room a little scuffed.

Reply from Samantha Debenham, Reviews Team at Amherst House
Thank you for taking the time to share your feedback regarding your mother's experience at Amherst House. We’re very pleased to hear that she has settled in well and is becoming more familiar to our team. Your comments mean a lot to us.

We also appreciate your honesty in raising the concerns...  

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Review from Sandra C (Friend of Resident) published on 15 April 2025 Submitted via Website
Overall Experience
I usually visit once a week to see my friend. I have always found Amherst House Care Home, clean and tidy, the staff are very friendly, there is always someone in Reception to ask any questions. The Residents Room is clean and tidy. I like the cosy feel of the Lounge / Dining room area.
My visit last week was no exception, I join my friend at the dining table at lunch time to chat to her, the meal was of the usual good standard, they are present well to the residents, it is nice to see the food has colour to it and not just bland colours. A chef will pop down occasional to check on things.
The Care staff for the House my friend is in are very happy and attentive to the residents. My friend is a social person and this Thursday they were meeting up in on of the Lounge area to celebrate a residents birthday. I

I enjoy going to see my friend at Amherst House.

Reply from Terri Rowe, Reviews Team at Amherst House

thank you very much for taking the time to leave us feedback about your experience.At Amherst House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one :-)

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Review from B N (Nephew of Resident) published on 25 March 2025 Submitted via Postal Card
Overall Experience

Everybody has been extremely kind and helpful. Medical care is excellent and communication first class.

Reply from Terri Rowe, Reviews Team at Amherst House

Hi and thank you very much for taking the time to leave us feedback about your experience. At Amherst House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Paul M (Son-in-law of Resident) published on 8 November 2024 Submitted via Postal Card
Overall Experience

I have been very impressed with the staff throughout the home. The atmosphere is very homely and to see such an improvement in my father-in-law is due to the way he has been looked after. Lots of activities. The food is excellent and the attention to detail is a credit to all the staff.

Reply from Terri Rowe, Reviews Team at Amherst House

Hi Paul Thank you very much for taking the time to leave us feedback about your experience. At Amherst House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us any further...  

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Review from Jane M (Daughter of Resident) published on 8 November 2024 Submitted via Postal Card
Overall Experience

As a member of the ambulance service I have been in many care homes and this certainly excels in all aspects. I feel my dad is safe and very well cared for. He has settled into his new home very quickly thanks to all the staff.

Reply from Terri Rowe, Reviews Team at Amherst House

Hi Jane. Thank you very much for taking the time to leave us feedback about your experience. At Amherst House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us any further...  

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Review from L L (Daughter of Resident) published on 6 August 2024 Submitted via Postal Card
Overall Experience

I have been so happy overall with all the care and support my Mum receives on a daily basis. This was the first and foremost important factor when deciding on a care home, the one is superb. All the team are so accommodating, not only for my Mum but all the family. Nothing is ever too much trouble. With the amount of love we have for our Mum, we needed to make sure she had the best. We definitely think Amherst House is the best.

Reply from Terri Rowe, Reviews Team at Amherst House

Hi and thank you very much for taking the time to leave us feedback about your experience. At Amherst House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us any further...  

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Review from Linda L (Daughter of Resident) published on 1 August 2024 Submitted via Website
Overall Experience
Amehurst Care Home, I visited my mother at the home as she is now a resident. The home as you enter is welcoming and friendly. On arriving at the room I was impressed with the cleanliness, the facilities and the way the staff take care of their residents. The coffee room is a wonderful inclusion as it allows social engagement with others, the dining room enables the residents again to interact. The food was lovely and again the staff at all times endeavoured to meet special requests, but also extended their hospitality to accommodate maybe extra people arriving for lunch/dinner.

This care home provides safety and as a relative a sense of knowing that the residents are looked after and treated as human beings. They value and matter.

Reply from Terri Rowe, Reviews Team at Amherst House

Hi Linda. Thank you very much for taking the time to leave us feedback about your experience. At Amherst House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us any further...  

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Review from N P (Granddaughter of Resident) published on 29 July 2024 Submitted via Website
Overall Experience
Staff are always so kind and friendly and willing to go the extra mile for their residents and their families and friends, they have a variety of activities each week which enable residents To feel part of a community. The home facilities are spotlessly clean. All the rooms have en-suite facilities.

The food is freshly cooked and delicious and individual diets are catered for. A beauty salon and cinema are available and a beautiful outside area for a bit of fresh air, a beautiful area for residents to spend time in the coffee area where we can have tea and coffee and cakes and spend quality time wouldn't want my family member anywhere else.

Reply from Terri Rowe, Reviews Team at Amherst House

Hi and thank you very much for taking the time to leave us feedback about your experience. At Amherst House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us any further...  

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Review from G B (Friend of Resident) published on 26 June 2024 Submitted via Postal Card
Overall Experience

A modern well-presented care home with polite and friendly staff. The receptionist was very welcoming and even made us (and the resident) a cup of team.

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Review from K T (Son-in-law of Resident) published on 29 May 2024 Submitted via Postal Card
Overall Experience

From the moment my Father-in-law was accepted into Amherst House, he has been cared for and looked after superbly. It has been a great relief to the family now that my Father-in-law is being so well cared for in a safe environment. All the staff from the managers down are excellent.

Reply from Terri Rowe, Reviews Team at Amherst House

Thank you very much for taking the time to leave us feedback about your experience. At Amherst House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us any further specific...  

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Review from E B (Niece of Resident) published on 13 May 2024 Submitted via Postal Card
Overall Experience

My auntie is considered to be at end of life and the care she is receiving is excellent. It's just a shame she can't enjoy the care home and all it offers - but for us as a family knowing she is safe and secure gives us peace of mind at this awful time.

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Review from M L (Daughter-in-law of Resident) published on 9 May 2024 Submitted via Postal Card
Overall Experience

All the carers are excellent as far as care goes and most go over and above, giving extra time to chat. The food is sometimes unsuitable for my mother-in-law, she doesn't complain, just leaves it. There doesn't seem to be many green vegetables? The entertainment is very good, although she doesn't always go, but when she does she always says how good it is. Everywhere is clean and tidy. I have always been listened to and any action needed has always followed.

Reply from Samantha Debenham, Reviews Team at Amherst House

Thank you for reaching out with your concerns regarding the variety of green vegetables in our menu offerings. We understand the importance of a balanced diet and the essential role that vegetables play in maintaining good health. Our catering team is committed to providing a diverse range of...  

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Review from Matthew C (Son of Resident) published on 18 April 2024 Submitted via Postal Card
Overall Experience

Mum has been a resident since December, it hasn't been easy for her to leave her home of 55 years. However, she is slowly getting used to the new way of life and the staff cannot be kinder or more helpful to her. I hope she will begin to feel more at home as time goes by.

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Review from Barbara K (Resident / Service User) published on 10 April 2024 Submitted via Postal Card
Overall Experience

My daughter had been looking for a suitable home for me for several months. My three-bedroom house was too demanding and lonely. After many months of searching, she had some positive news, she found somewhere she thought I would like - Amherst House. We made a visit together. I liked everything I saw, especially all the smiling and busy residents in the communal sitting room, the room was spacious with room for some of my own furniture. I have been here roughly two years and loved every minute. Plenty of time to myself or activities when I want.

Reply from Terri Rowe, Reviews Team at Amherst House

Hi Barbara, thank you very much for taking the time to leave us such wonderful feedback about your experience at Amherst House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us is a positive one. Thank you again the Care UK team.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 07 June 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (44) & Events (0)

News
  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

  • 29 May 2026

    Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...

Upcoming Events

There are no upcoming events for Amherst House.

Awards / Recognitions (121)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Accreditations

There are no accreditations posted yet for Amherst House.

Meet the Team (1)

Cristina Cristea
Cristina CristeaJob Title:General ManagerJoined: 2016

I am a registered general nurse with experience in acute cardiac care and learning disabilities. I joined the home in October 2016. I am a diabetes and fall prevention champion. I have proven clinical skills and advanced knowledge which led to me being promoted. I pride myself on being resident-focused and ensuring that all individuals we support are empowered to make choices and participate fully in the running of their homes. I enjoy spending time bonding with residents and their families, ensuring their safety, wellbeing, and happiness are met. I was very proud to be awarded the Champion of Quality Care award in 2019.

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