Amherst House

287 Court Lodge Road, Horley RH6 8RG
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9.7 115 Reviews
  • Amherst House, Horley
Amherst House is a beautiful, purpose-built care home set in the heart of Surrey. The dedicated team provides 24-hour nursing, dementia and residential care in luxurious surroundings.

The spacious, modern home is organised into four suites, each with its own dining room and lounge. The bedrooms in the Surrey home are designed to the highest of standards and each feature en-suite bathrooms. The home's exceptional facilities include a cinema, hair and beauty salon and a bright and spacious café. Four terraces are located on the upper floor, and landscaped sensory gardens outdoors include a bee and butterfly sanctuary.

The lifestyle team offers a varied activity programme including trips out to local areas of interest in the home's minibus.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1760
  • Self-Funded Residential Dementia Care: from £1830

Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
needs assessment which is required to fully understand the level of care and support required by each
individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Amherst House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Cristina Cristea (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014
  • Number of floors: 1

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Visiting

  • Visiting can take place at any time that is mutually convenient to the Residents and their friends and relatives. If visitors would like to see the Home Manager, they are kindly requested to call in advance so that a meeting can be arranged at a mutually convenient time.

Parking

  • Ample parking in the on-site care park.

Amherst House Reviews (115)

Total of 115, showing 21-40
9.7

Amherst House has a Review Score of 9.7 (9.727) out of 10, based on 26 reviews in the last 2 years. Over all time Amherst House has 115 reviews.

Overall Experience

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Date Published

115
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Review from Barbara K (Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter had been looking for a suitable home for me for several months. My three-bedroom house was too demanding and lonely. After many months of searching, she had some positive news, she found somewhere she thought I would like - Amherst House. We made a visit together. I liked everything I saw,
especially all the smiling and busy residents in the communal sitting room, the room was spacious with room for some of my own furniture. I have been here roughly two years and loved every minute. Plenty of time to myself or activities when I want.

Reply from Terri Rowe, Reviews Team at Amherst House

Hi Barbara, thank you very much for taking the time to leave us such wonderful feedback about your experience at Amherst House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us is a positive one. Thank you again the Care UK team.

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Review from A M (Son of Resident) published on 8 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very welcoming. My mum has settled in well and appreciates the care she receives.

Reply from Terri Rowe, Reviews Team at Amherst House

Hi, thank you for taking the time to leave us feedback about your experience. At Amherst House Care Home - Care UK we hold ourselves to a high standard and therefore we appreciate all feedback so we can continually look to improve and ensure the delivery of high-quality care. Thank you again from the Care UK Team.

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Review from J F (Daughter of Resident) published on 28 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom was reluctant to go into a care home. But she has been very happy here and seems to be thriving.

Reply from Terri Rowe, Reviews Team at Amherst House

Thank you very much for taking the time to leave us feedback about your experience. At Amherst House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that Mum is settled and thriving! Thank you again from all of us at Amherst House.

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Review from A B (Daughter of Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been welcomed into the community, and the staff have quickly understood her care needs.

Reply from Reviews Team, Reviews Team at Amherst House

Hi and thank you very much for taking the time to leave us feedback about your experience at Amherst House Care Home - Care UK. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from C G (Daughter of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum transferred to Amherst House a couple of months ago from a different care home, which sadly had to close down. I had thought it was lovely there, but Amherst House is a notch up. It is light and airy, the staff are wonderful and very kind and caring. The home was very well designed to incorporate
a coffee shop, small cinema and pub, several outdoor seating areas and a hair salon. Quite frankly I'd be happy to live there, my Mum is!

Reply from Terri Rowe, Reviews Team at Amherst House

Hi, Thank you very much for taking the time to leave us feedback about your experience.


At Amherst House Care Home - Care UK we do set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. It's exactly what we strive for.


Many thanks, the Care UK team

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Review from Colin S (Son of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled in very well in the last few weeks. We are very happy with the care she is getting.

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Review from C G (Partner of Resident) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely surroundings and wonderful staff. My relative feels completely at home.

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Review from T M (Friend of Resident) published on 21 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care support is excellent.
Food is excellent.
Staff are excellent.
Management is excellent.
Very happy with everything.

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Review from N A (Son of Resident) published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has only been in the care home for two days and we've already noticed a change in her which has pleased all of us. We've seen how much the staff like their jobs and care about the residents. Thank you for what you are doing for our mum.

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Review from D A (Son of Resident) published on 1 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could see the difference in my mum within a couple of days of her being in the home (for the better). The staff are very friendly and very good at their jobs, nothing is too much trouble for them. We couldn't be happier where our mum is.

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Review from S S (Daughter of Resident) published on 19 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care and facilities at Amherst House. Only negative is I feel the rooms are very basic and the colour scheme very depressing.

Reply from Samantha Debenham, Reviews Team at Amherst House

Thank you for your valuable feedback. It’s lovely to hear you are happy with the care and facilities on offer at Amherst House as this is something we very much pride ourselves in. I am however very sorry to learn you are unhappy with your mum’s room colour. My door is always open so please feel free to come in and let me know what alterations you would like and it would be my pleasure to help. Our rooms are purposefully decorated in very neutral colours to enable relatives and residents to add their own colours and personal touches. However, you are more than welcome to request a change of colour should you wish, and our head of maintenance will be very happy to make this happen.

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Review from H H (Daughter of Resident) published on 27 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When we arrived at Amerhest House the staff came out to greet us and helped with the suitcases, labelled and organised her clothes into the wardrobe. We felt so welcomed and mum settled in so quickly. She is enjoying the food in the restaurant very much. Her room is really comfortable.

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Review from M M (Husband of Resident) published on 27 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A well-set up care home with kind and considerate staff and responsive managers all going the extra mile.

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Review from A B (Wife of Resident) published on 26 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the short time that my husband has been in care with you at Amherst House, I have been most impressed by the level of care shown by the staff and their leader/administrator. Relationships between staff and the family are excellent. As my husband's condition gradually deteriorates the family is
grateful for any updates as they may occur. Changes in medication etc are explained and I am made aware of every detail by phone and visit. Although Alzheimer's disease renders unawareness of one's environment, my husband is comfortable, clean and extremely well looked after at Amherst House.

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Review from M G (Son of Resident) published on 11 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole experience has been wonderful. From getting to know the home and service Amherst provide, to supporting with moving mum in, and most importantly the friendly reception she has received, and ongoing care; it's all been wonderful. My mum is very social and this home is great at getting all the
residents to mix and there are lots of activities.

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Review from Martyn F (Son of Resident) published on 11 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had to move into a care home as she couldn't look after herself following the death of her husband. Initially, this was near her home, but we moved her to Amherst House to be nearer family. Everyone, from the top down, have made the move as easy as possible for Mum and us. The care she receives
is first-class and she has settled in very well. As a family, we are happy that she is being well cared for.

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Review from Betty L (Wife of Resident) published on 26 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful and caring.

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Review from S J (Daughter of Resident) published on 26 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely atmosphere, spacious with lots of facilities. Makes every visit a pleasure. Mum is very well cared for in a pleasant environment, couldn't have chosen a better home.

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Review from Ellen L (Resident) published on 26 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Service, care and kindness - can't fault it.

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Review from L R (Daughter of Resident) published on 26 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has settled in really well and is well looked after. Dad loves the meals and is very content in his room. The staff are attentive and communicate any concerns they have to me.

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Current Review Score: 9.7 (9.727)

Overview of Review Score

The Review Score of 9.7 (9.727) out of 10 for Amherst House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.727 for Amherst House is calculated as follows: ( (229 Excellents x 5) + (67 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 304 Ratings = 4.727

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Amherst House is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (101)

Meet the Team (1)

Cristina

Cristina Cristea

Job Title: General Manager

Joined: 2016

I am a registered general nurse with experience in acute cardiac care and learning disabilities. I joined the home in October 2016. I am a diabetes and fall prevention champion. I have proven clinical skills and advanced knowledge which led to me being promoted. I pride myself on being resident-focused and ensuring that all individuals we support are empowered to make choices and participate fully in the running of their homes. I enjoy spending time bonding with residents and their families, ensuring their safety, wellbeing, and happiness are met. I was very proud to be awarded the Champion of Quality Care award in 2019.

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