Amherst House

287 Court Lodge Road, Horley RH6 8RG
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9.7 114 Reviews
  • Amherst House, Horley
Amherst House is a beautiful, purpose-built care home set in the heart of Surrey. The dedicated team provides 24-hour nursing, dementia and residential care in luxurious surroundings.

The spacious, modern home is organised into four suites, each with its own dining room and lounge. The bedrooms in the Surrey home are designed to the highest of standards and each feature en-suite bathrooms. The home's exceptional facilities include a cinema, hair and beauty salon and a bright and spacious café. Four terraces are located on the upper floor, and landscaped sensory gardens outdoors include a bee and butterfly sanctuary.

The lifestyle team offers a varied activity programme including trips out to local areas of interest in the home's minibus.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1760
  • Self-Funded Residential Dementia Care: from £1830

Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
needs assessment which is required to fully understand the level of care and support required by each
individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Amherst House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Cristina Cristea (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014
  • Number of floors: 1

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (60)

Visiting

  • Visiting can take place at any time that is mutually convenient to the Residents and their friends and relatives. If visitors would like to see the Home Manager, they are kindly requested to call in advance so that a meeting can be arranged at a mutually convenient time.

Parking

  • Ample parking in the on-site care park.

Amherst House Reviews (114)

Total of 114, showing 41-60
9.7

Amherst House has a Review Score of 9.7 (9.737) out of 10, based on 27 reviews in the last 2 years. Over all time Amherst House has 114 reviews.

Overall Experience

  • 100
  • 14
  • 0
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Date Published

114
8
10
26
88

Review from Graham S (Son of Resident) published on 1 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is happy and comfortable at Amherst House. She has been a resident for five years and settled in very quickly. All the staff are helpful and friendly and the regular activities keep my mother entertained.

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Review from Christina C (Daughter of Resident) published on 3 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have found the staff very friendly and nothing is too much trouble. The only small thing is my dad's clothes are not washed and replaced enough and he has run out of things at times.

Reply from Samantha Debenham, Personal Assistant at Amherst House

Thank you very much for your feedback. We take great pride in ensuring we deliver high-quality care and services that make a positive difference to residents. Therefore, I am pleased to let you know that we have taken your feedback seriously and we now have a daily laundry rota in place. Thank you again for your feedback and please feel free to let us know if you would like to discuss this in further detail, or if you have any other comments, questions or suggestions and we’ll be happy to help.

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Review from Luke C (Grandson of Resident) published on 29 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my personal experience, I feel that the staff go above and beyond. They do a fantastic job and the facilities are fantastic.

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Review from D L (Daughter of Resident) published on 15 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the last two years since mum has been here, it has been reassuring to know that she has been kept safe in the home. Due to the pandemic, there have been times when it's not been possible to visit but phone calls or video calls have helped the family keep in touch. Mum is happy, healthy, and enjoys
the activities and cakes!

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Review from Richard S (Son of Resident) published on 9 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and support are provided at all times. My mother is very happy at Amherst House and considers moving there as the best thing she has ever done. The staff team and management are superb - highly recommended.

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Review from Sue G (Daughter of Resident) published on 9 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful, warm, positive environment, giving Mum and all of our family security and confidence in her everyday care. Any concerns are raised quickly and professionally and I have been able to sleep soundly since Mum moved in here. Thank you everyone for all you do for Mum and for all the residents
here.

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Review from Simon I (Son of Resident) published on 8 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home and staff are excellent. My mother is looked after fantastically. The atmosphere is brilliant and the home very clean and tidy.

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Review from Michael I (Brother of Resident) published on 8 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely satisfied.

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Review from S A (Son of Resident) published on 24 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Gracewell has exceeded my expectations and I am very happy my father is a resident. As I write this review I am sitting in the Bistro watching the staff entertain the residents and it brings a smile to my face.

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Review from T P (Daughter of Resident) published on 24 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad became a resident at Gracewell in December 2021, he settled in very well and the carers made him very welcome and made him feel comfortable in his new surroundings.

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Review from Vishal P (Son of Resident) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad became a resident at Gracewell of Horley Park in December 2020 for palliative care. I cannot compliment this place enough, as it's outstanding. The comfort, staff and atmosphere within the premises are just phenomenal. During Covid, every effort was made to all visits to see my dad. Gracewell
went above and beyond to meet my dad's Hindu religious food diet and learnt how to make Gujarati food - something other care homes would not. All medical care needs are taken care of, and this takes a lot of stress off the immediate family. I will always be grateful to Gracewell, to the staff that care for my dad and for making my family always feel welcomed. It's the "ritz" of care homes.

Reply from Simona Varga-Pali, General Manager at Amherst House

We are thrilled with your positive experience and are so glad your father has settled in so well to Gracewell of Horley Park. We take great pride in delivering high quality care and providing facilities to our residents, and are so pleased this has positively impacted you and your family. Your recognition of this is invaluable to our team, thank you.

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Review from Gordon W (Son of Resident) published on 1 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for a number of years. The staff are very caring and treat each resident as they would wish to be treated themselves. The home is very clean and every effort has been made to keep staff, residents and family safe during the pandemic.

Reply from Alina-Simona Varga Pali, General Manager at Amherst House

Thank you for your kind words. We believe we have a fantastic team here at Gracewell of Horley park and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Gracewell we believe this creates a relaxed and friendly environment for our residents to call home.

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Review from Ginette N (Daughter of Resident) published on 30 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Gracewell have worked hard to make my mother feel comfortable and relaxed. They have listened to her and adapted their contact with her so that she is not alarmed or suspicious. I am grateful to them for all the care they provide, especially to the nurses.

Reply from Alina-Simona Varga Pali, General Manager at Amherst House

Here at Gracewell of Horley Park, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.

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Review from Julie A (Daughter of Resident) published on 20 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been a resident of Gracewell for three years now. In the last 12 -18 months she has been diagnosed with advanced dementia and is often quite confused but we have always found the staff very caring, attentive towards her and have her best interests at heart. She seems very happy in her own world.
Over the lockdown period we have kept in touch with her main carers and always received very detailed updates. Mum eats very well from a varied menu provided by an excellent chef. We would highly recommend Gracewell and are thankful we secured a place for her. The only reason I haven't graded the 'activities' section is because mum refuses to join in but I know they are many and varied. Thank you to all the staff for looking after our lovely mum.

Reply from Alina-Simona Varga Pali, General Manager at Amherst House

Here at Gracewell of Horley Park, we believe communication with family members and friends is very important. This enables us to provide understanding and confidence to relatives of our high-quality care whilst also giving us the opportunity to improve our service. Thank you for taking the time to share your kind words.

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Review from Sue D (Daughter of Resident) published on 20 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

MY mother has been a resident at Gracewell of Horley Park for over five years now. The staff caring for her have always made a point of knowing her needs, likes and dislikes. She is always treated with dignity, respect and consideration and comments regularly that she feels that she is "well looked
after here".
Because we were happy with the standard of care, the home was the obvious choice for my father in law, when he also needed residential care. He is, sadly, no longer with us but the staff at Gracewell did all they could to support his needs too.
The recent pandemic has been a very difficult time for residents, staff and relatives. Not being allowed to pop in to visit has been hard, but I recognise that government rules were hard for everyone. I cannot praise the staff enough for the bravery and support they have given and the difficult decisions made in very trying times. Residents need their families and rules now need to ease for vaccinated family members.

Reply from Alina-Simona Varga Pali, General Manager at Amherst House

Here at Gracewell of Horley Park, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.

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Review from David K (Son of Resident) published on 20 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Gracewell of Horley Park for around 3 years now and has been extremely well cared for. The staff have been excellent throughout that time and my mother has been extremely contented. The food is excellent and the activities keep her stimulated. During the pandemic, this standard
of care has continued.

Reply from Alina-Simona Varga Pali, General Manager at Amherst House

We are delighted to hear that our dining is a stand out factor for your mother. Our residents deserve the best and we ensure that they receive this from a wide variety of high-quality suppliers. Thank you for your recognition of this, and your kind words will be passed on to our dining team.

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Review from Catherine G (Daughter of Resident) published on 20 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Gracewell for nearly two years, she is so happy to be here. The staff have taken time to get to know her very well. They adapt to her changing needs. Any issues are identified quickly and communicated to us. The staff are always happy and positive and can't do enough to make
the whole residents family feel welcome. Mum particularly likes the activities. We really appreciate the care she receives and would have no hesitation in recommending Gracewell.

Reply from Alina-Simona Varga Pali, General Manager at Amherst House

Our activities team here at Gracewell of Horley Park have developed creative ways to keep our residents entertained and stimulated. Your recognition of this is appreciated by the whole team, we look forward to inviting you along to our activities and events soon.

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Review from Christine H (Daughter of Resident) published on 20 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Gracewell of Horley Park Care Home for the last six months. I would like to compliment all the members of staff who have been involved in looking after her. They are all very caring and respectful. It has taken time for her to get used to being in a care home as she has always been
very independent. I would also like to say how helpful the reception team are. They are always very friendly and nothing is too much trouble.

Reply from Alina-Simona Varga Pali, General Manager at Amherst House

Thank you for leaving us such a wonderful review, our team members will be thrilled to hear your positive feedback. Here at Gracewell of Horley Park, we pride ourselves on understanding our residents needs to respect their independence and give a real sense of being at home.

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Review from Steve T (Son of Resident) published on 19 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Gracewell of Horley Park is an ideal place for your loved one to be cared for with the utmost of respect. When it became apparent that my Mother would need care as she suffers from Dementia, we searched and researched about 30 care homes in the local area and Gracewell was the best by far. My mother
has been a resident now for around 2 years and we know that she is safe, being well cared for and looked after. It feels like every carer and staff member that looks after my Mother have become our friends as well as her.

Reply from Alina-Simona Varga Pali, General Manager at Amherst House

We believe our carers at Gracewell of Horley Park go the extra mile and for you to recognise this is invaluable to our team. We endeavour to provide the very best care for our residents, thank you for your kind words.

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Review from Steve F (Son of Resident) published on 11 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum has been at Gracewell Horley Park for almost 2 years. It's been a difficult time after she lost her husband of 50 years and obviously during the past year with very little freedom. The staff are excellent - polite, caring and friendly. The room is nice and she has a nice quiet garden area directly
outside. The management is good, and we feel updated regularly on progress during Covid. The food is generally good - although I think Mum would like something a bit spicier on occasion. Overall I would recommend. It's not cheap - but I don't think many care homes are!

Reply from Alina-Simona Varga Pali, General Manager at Amherst House

Thank you for your kind words. We believe we have a fantastic team here at Gracewell of Horley Park and your recognition of this is appreciated by every member of our team. By having a whole home approach here at Gracewell we believe this creates a relaxed and friendly environment for our residents to call home.

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Current Review Score: 9.7 (9.737)

Overview of Review Score

The Review Score of 9.7 (9.737) out of 10 for Amherst House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.737 for Amherst House is calculated as follows: ( (241 Excellents x 5) + (67 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 316 Ratings = 4.737

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Amherst House is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (98)

Meet the Team (1)

Cristina

Cristina Cristea

Job Title: General Manager

Joined: 2016

I am a registered general nurse with experience in acute cardiac care and learning disabilities. I joined the home in October 2016. I am a diabetes and fall prevention champion. I have proven clinical skills and advanced knowledge which led to me being promoted. I pride myself on being resident-focused and ensuring that all individuals we support are empowered to make choices and participate fully in the running of their homes. I enjoy spending time bonding with residents and their families, ensuring their safety, wellbeing, and happiness are met. I was very proud to be awarded the Champion of Quality Care award in 2019.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Amherst House to verify any information. View our terms and conditions. Amherst House has an Enhanced Service - more info.