
My family and I cannot thank you all enough for the exceptional care you have given my uncleKerry B(Niece of Resident/Service User)



My family and I cannot thank you all enough for the exceptional care you have given my uncleKerry B(Niece of Resident/Service User)



Amherst House is a beautiful, purpose-built care home set in the heart of Surrey. The dedicated team provides 24-hour nursing, dementia and residential care in luxurious surroundings.
The spacious, modern home is organised into four suites, each with its own dining room and lounge. The bedrooms in the Surrey home are designed to the highest of standards and each feature en-suite bathrooms. The home's exceptional facilities include a cinema, hair and...
Care Provided by Amherst House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
needs assessment which is required to fully understand the level of care and support required by each
individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
Contribution (FNC) if you are eligible.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Amherst House for full pricing details and T&Cs.
Contact Amherst House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Cristina Cristea(General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2014
- Number of floors: 1
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Visiting
- Visiting can take place at any time that is mutually convenient to the Residents and their friends and relatives. If visitors would like to see the Home Manager, they are kindly requested to call in advance so that a meeting can be arranged at a mutually convenient time.
Parking
- Ample parking in the on-site care park.
Amherst House Reviews (134)
Amherst House has a Review Score of 9.8 (9.815) out of 10, based on 33 reviews in the last 2 years.
Over all time Amherst House has 134 reviews.
The staff are very welcoming. My mum has settled in well and appreciates the care she receives.
Hi, thank you for taking the time to leave us feedback about your experience. At Amherst House Care Home - Care UK we hold ourselves to a high standard and therefore we appreciate all feedback so we can continually look to improve and ensure the delivery of high-quality care. Thank you again from the Care UK Team.
Mom was reluctant to go into a care home. But she has been very happy here and seems to be thriving.
Thank you very much for taking the time to leave us feedback about your experience. At Amherst House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that Mum is settled and thriving! Thank you again from all of us at Amherst House.
Mum has been welcomed into the community, and the staff have quickly understood her care needs.
Hi and thank you very much for taking the time to leave us feedback about your experience at Amherst House Care Home - Care UK. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
My mum transferred to Amherst House a couple of months ago from a different care home, which sadly had to close down. I had thought it was lovely there, but Amherst House is a notch up. It is light and airy, the staff are wonderful and very kind and caring. The home was very well designed to incorporate a coffee shop, small cinema and pub, several outdoor seating areas and a hair salon. Quite frankly I'd be happy to live there, my Mum is!
Hi, Thank you very much for taking the time to leave us feedback about your experience.
At Amherst House Care Home - Care UK we do set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. It's exactly what we strive for.
Many thanks, the Care UK team
Mum has settled in very well in the last few weeks. We are very happy with the care she is getting.
Lovely surroundings and wonderful staff. My relative feels completely at home.
Food is excellent.
Staff are excellent.
Management is excellent.
Very happy with everything.
Our mum has only been in the care home for two days and we've already noticed a change in her which has pleased all of us. We've seen how much the staff like their jobs and care about the residents. Thank you for what you are doing for our mum.
I could see the difference in my mum within a couple of days of her being in the home (for the better). The staff are very friendly and very good at their jobs, nothing is too much trouble for them. We couldn't be happier where our mum is.
We are very happy with the care and facilities at Amherst House. Only negative is I feel the rooms are very basic and the colour scheme very depressing.
Thank you for your valuable feedback. It’s lovely to hear you are happy with the care and facilities on offer at Amherst House as this is something we very much pride ourselves in. I am however very sorry to learn you are unhappy with your mum’s room colour. My door is always open so please feel...
When we arrived at Amerhest House the staff came out to greet us and helped with the suitcases, labelled and organised her clothes into the wardrobe. We felt so welcomed and mum settled in so quickly. She is enjoying the food in the restaurant very much. Her room is really comfortable.
A well-set up care home with kind and considerate staff and responsive managers all going the extra mile.
During the short time that my husband has been in care with you at Amherst House, I have been most impressed by the level of care shown by the staff and their leader/administrator. Relationships between staff and the family are excellent. As my husband's condition gradually deteriorates the family is grateful for any updates as they may occur. Changes in medication etc are explained and I am made aware of every detail by phone and visit. Although Alzheimer's disease renders unawareness of one's environment, my husband is comfortable, clean and extremely well looked after at Amherst House.
The whole experience has been wonderful. From getting to know the home and service Amherst provide, to supporting with moving mum in, and most importantly the friendly reception she has received, and ongoing care; it's all been wonderful. My mum is very social and this home is great at getting all the residents to mix and there are lots of activities.
Mum had to move into a care home as she couldn't look after herself following the death of her husband. Initially, this was near her home, but we moved her to Amherst House to be nearer family. Everyone, from the top down, have made the move as easy as possible for Mum and us. The care she receives is first-class and she has settled in very well. As a family, we are happy that she is being well cared for.
Very helpful and caring.
Lovely atmosphere, spacious with lots of facilities. Makes every visit a pleasure. Mum is very well cared for in a pleasant environment, couldn't have chosen a better home.
Service, care and kindness - can't fault it.
My dad has settled in really well and is well looked after. Dad loves the meals and is very content in his room. The staff are attentive and communicate any concerns they have to me.
After much research, my daughter decided this was the best care home she had visited - brought me to see for myself. I was greeted with much kindness and plenty of smiles especially when we visited the sitting room. All residents were busy doing their own thing - ready smiles for me and some even told me how happy they were here. Some coincidence - my room number was the same as the house number I would be vacating! Since moving in I have been very happy - a very friendly, caring atmosphere - we are one big family! I do realise that it is 'death do us part' - but I am really content about that.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 June 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (44) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Amherst House.
Accreditations
There are no accreditations posted yet for Amherst House.
Meet the Team (1)

I am a registered general nurse with experience in acute cardiac care and learning disabilities. I joined the home in October 2016. I am a diabetes and fall prevention champion. I have proven clinical skills and advanced knowledge which led to me being promoted. I pride myself on being resident-focused and ensuring that all individuals we support are empowered to make choices and participate fully in the running of their homes. I enjoy spending time bonding with residents and their families, ensuring their safety, wellbeing, and happiness are met. I was very proud to be awarded the Champion of Quality Care award in 2019.
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