Berehill House

Jobson Close, Newbury Road, Whitchurch RG28 7DX
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9.7 57 Reviews
  • Berehill House, Whitchurch
Berehill House is a charming historical property that has been lovingly converted to suit the practice of modern care, offering residents with a country-house style environment in which their health, well-being and security is safeguarded.

Bright and airy interiors make for a pleasant atmosphere, ideal for residential care and respite, while the team are also skilled in the challenges of dementia care.

An active and interesting lifestyle is supported alongside professional care, incorporating cultural and spiritual activities, arts and crafts, music and movement.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 35 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Michelle Hart (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Room Information

  • Single Rooms (35)

Berehill House Reviews (57)

9.7

Berehill House has a Review Score of 9.7 (9.657) out of 10, based on 9 reviews in the last 2 years.
Over all time Berehill House has 57 reviews.

Overall Experience
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Reviewer Connection to Berehill House
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Total of 57, showing 21-40
Review from Nigel S (Son of Resident) published on 27 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found Berehill House very friendly and helpful, they meet my mother's needs and do it in a caring way. Dealing with dementia is not an easy task but all staff show a very good understanding of their needs.
The office staff are approachable with any of my concerns so overall I'm very happy with my
mother's treatment.
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Review from Barbara S (Resident) published on 27 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been here only a short time but have settled in extremely well and cannot commend the staff enough. I have been very well looked after and so far I am happy here.
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Review from John S (Wife of Resident) published on 27 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has dementia and can be awkward if she feels that way. The staff are very patient with her, making sure she is always comfortable and kept immaculately clean and tidy.
I and my family have always been made very welcome to visit my wife which makes you feel relaxed and not in the way.
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Review from D P (Son of Resident) published on 14 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother seems to have settled in well and the staff are very friendly and caring to her.
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Review from Diane G (Daughter of Resident) published on 14 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident for a year. She is well cared for and always happy. The home has a very friendly atmosphere and feels homely. The carers are dedicated and seem to treat everyone with respect.
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Review from F H (Resident) published on 14 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care staff are amazing. They respect my privacy. Like my room. Nothing is too much trouble.
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Review from L P (Daughter of Resident) published on 14 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Dad is really happy and content at Berehill House. He has his own little room he likes to sit and watch his tv. The home is friendly and vibrant with lots of things to look at. Care staff work hard as a team to make all the residents happy. My Dad is well cared for.
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Review from C P (Daughter of Resident) published on 14 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whenever I came to visit there is a lovely atmosphere. All the residents are cared for and there are always celebrations of events displayed.
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Review from J E (Daughter of Resident) published on 14 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A well-managed care home catering for a mixed community of residents with and without dementia. Staff are kind, caring and treat residents and their families with courtesy and respect.
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Review from R T (Son of Resident) published on 14 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall I am pleased that we chose Berehill. Communication between the care home and family members of the residents could be improved. It is difficult to complete some of the criteria below since we don't eat at the home for instance.
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Review from Diane W (Daughter of Resident) published on 12 November 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Can't thank the staff enough for the way they have helped mum settle in. They realised she enjoyed knitting and have gone out of their way to encourage her. She made poppies for Remembrance Day and the staff really embraced the idea, some joined in with the knitting and all the staff and residents bought
a poppy to raise funds for the British Legion. If mum gets anxious, there is always someone who will take the time to sit with her and put her mind at ease. I have been really impressed with Berehill House and am so glad that I chose it for mum to spend her final years.
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Review from Beverly M (Daughter-in-law of Resident) published on 24 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am happy with the care that Berehill House provides.
My relative is happy living here and is very well cared for. The staff are kind and helpful at all times when I visit. It has a homely atmosphere and is kept very clean. My relative always looks nice and well cared for when we visit. She seems
settled which is very important.
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Review from Colin E (Friend of Resident) published on 10 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very clean. Staff are excellent, very friendly.
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Review from Matthew P (Son of Resident) published on 2 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Berehill House has been looking after my mum for the last two months on a trial basis. I am so happy that my mum has decided to stay and make this her home. All the staff I have met have been genuinely friendly and very professional. The house has a very special atmosphere of caring but not feeling
like an institution, a large family home run by people who care and pleased to be helping and residents with their individual needs in a dignified way.
A rare find which we as a family feel lucky to have found!
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Review from David W (Son of Resident) published on 7 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is by far the best care home I have visited. It is like a home from home - staff and residents are very caring and friendly. It doesn't have the clinical feel that many care homes do. We are greeted and treated as part of the family, not as some outsiders. The care is superb and the dedication
of staff second to none. Should I need a care home personally in the future, this would be my first choice.
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Review from Lynne W (Daughter of Resident) published on 12 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Professional, caring, compassionate I felt comfortable leaving mum here each time I visited. A home from home.
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Review from Nigel T (Son of Resident) published on 12 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Berehill provides a secure, warm friendly environment for my mother. I take comfort that she is well provided for. Any medical issues including emergency services have been attended to very quickly. I have good communication with the team.
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Review from Russell A (Son of Resident) published on 12 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased that dad has found himself at Berehill House to live. I was concerned that dad was better off at home with the rest of our family but I have found my dad to be happier at the home. Berehill House has been a new start for dad, not an ending. Dad is treated well by the staff he is taken
out quite often he feels part of a family.
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Review from Sabrina B (Granddaughter of Resident) published on 11 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Berehill is the most amazing home I have ever been in. All the staff are wonderful they attend to my grandfathers every need. However, big or small. He is extremely happy here. I am very pleased with the care here.
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Review from Ann K (Daughter of Resident) published on 11 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly caring staff, variety of activities for residents, lovely grounds for residents to enjoy good communication with relatives.
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Current Review Score: 9.7 (9.657)

Overview of Review Score

The Review Score of 9.7 (9.657) out of 10 for Berehill House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.757 for Berehill House is calculated as follows: ( (83 Excellents x 5) + (22 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 107 Ratings = 4.757
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Berehill House is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 9 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Oct 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

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Michelle Hart

Job Title: Registered Manager Joined: 2015

Michelle’s past experience is in a residential care setting for the last 21 years. Michelle has worked most jobs in this setting from a housekeeper to the deputy, and therefore feels this supports her role now as the Home Manager. Michelle has completed several NVQs in Health and Social Care, including a Level 5 Diploma in Leadership and Management. for health and social care. She has a real passion for maintaining dignity in care and that the residents are treated with compassion and respect. Michelle feels it is really important that the residents enjoy their lives here at Berehill House and that they are supported to remain as independent as possible, as well as to be able to express their views and choices.


In Michelle’s personal life, she has a Husband who she has lived with for over thirty years, they have two grown-up children, three cats and a Labrador called Sammy, who can sometimes be seen at home. In her spare time, she enjoys football with her family.

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