Berehill House

This is more of a generic rather than related to one visit! The home is well run and presented well after recently undergoing a refit. The staff are always friendly and all I have seen is kindness and compassion to the residents. Sometimes I feel they are under staffed due to buzzer response times but they do very well with the staff they have. I would recommend Berehill well done to manager + staff.

What an amazing care home. I joined my Wife last week for a Celebration Tea the team had organised for my late Father in Law who passed away at Berehill House in March. My Wife's Step Mum is also resident at Berehill House and whenever we visit, we are always greeted with a warm and friendly welcome. We have spent many happy hours visiting our relatives and it is so evident how well cared for all of the residents are. Everyone is treated with dignity, compassion and love which is obviously genuine and wonderful to see. My Wife and I have often commented that neither of us would be able to do what all of the staff do, they are nothing short of amazing. To the manager and all the team: keep up the amazing work.

We were so pleased to be able to place our Dad (Pops) into Berehill House where our Step Mum has resided for over 2 years. Dad was taken poorly at Berehill House back in August of 2023 when visiting Step Mum and the manager and the team took great care of him until the Ambulance arrived. Sadly the collapse lead to Dad becoming being diagnosed with Dementia and we desperately wanted to be able to place Dad in the same facility as Step Mum (his partner of 47 years) and after a short period, the manager was able to help. Dad moved into Berehill House in October 2023. Unfortunately Pops' health continued to deteriorate and he lost his fight for life at Berehill House on 16th March 2024 with the family at his bedside. The entire team at Berehill House are absolutely incredible in the love, care and compassion they show to all their residents. They go above and beyond what anyone asks and we will be forever grateful to the entire team. Thank you one and all.

My mother stayed at Berehill for almost 2 years prior to her recent death. Staff at the home are uniformly welcoming, chatty and were always happy to help. The home is decorated seasonally, gardens well kept and residents seem well cared for and had frequent entertainers visiting and occasional trips out. I was really pleased with how Mum was looked after. Thank you Berehill staff.

Our relative has been at the home for over five years and is happy and contented and has an excellent relationship with the staff who she calls 'the girls'. There is a real 'family' feel about Berehill, both the staff and the overall environment.

Both my parents became residents at Berehill House in July 2018. They settled in quickly and my mother is still there (my father passed away in 2021). We have always been happy with the care at Berehill House, the staff are patient, kind, knowledgeable and supportive. The home, itself, is clean, tidy and there are activities for those who wish to join in. My mother often states that they are "very kind" and she is clearly contented and comfortable.

My dad moved into Berehill House in January 2023. Immediately, we were impressed with the level of care he received and surprised with how much affection he has been shown. The carers don't walk past him without either saying hello or stopping to give him a kiss or a cuddle....which he loves! Never having experience of care homes before, we feel we got very lucky with this one and we sleep so much better knowing he is in good hands.

Great staff. Looking to make everyone's day. Friendly with both patients and visitors. Food known to be good. Couldn't ask for a better place looking after my grandparents.

Just recently, two of the carers took my mum and another resident out for a lunchtime meal at their own expense. It is not the first time that staff have gone above and beyond my expectations. I always feel welcomed into the home by all the staff. My mum tells me not to worry about her as she is so well cared for. This I see in action when I visit her. So good to know she is safe and happy.

My wife was taken into care at Berehill House on 6th May 2023 for respite, and has stayed there ever since. She has been treated with care and understanding at all times. She has been happier in the care home than she was at home, because she was among other people instead of just me, and she has always been a people person. The staff have been considerate, caring and thoughtful of her needs when faced with her illness (Alzheimer's), and have kept me informed of any problems.

Firstly, I can only be full of praise for the general care of my brother. He has settled very well. The staff's kindness and support in every way has eased all our concerns for his well-being for his future. They are always so welcoming and kind in the busyness of their day. Just so cheerful! It does make a difference. They continue to fill us in of the events of the week and how he has been, activities wise, we have a photo of him planting a flower in a pot which he said he enjoyed. As for the fees - he doesn't contribute as he is on a 12-week assessment hence no rating provided.

My brother came to the residential home in May. It has been a comfort to know that he has been looked after so well. Very well informed about what is happening with him, like doctors appointments and also when he was poorly he went to hospital. The staff really can't do enough for you, they seemed to be busy all the time, making sure everyone is happy. My brother is very happy there, he says he gets on with them all and that's a great comfort to me.

Since coming to Berehill House from the hospital, Dad is now more mobile, and his post-operative delirium has cleared. He is washed and put in clean clothes daily and well fed.

My mother is very happy at Berehill House Care Home. The staff are very committed and care for the residents. Mum always looked clean and tidy. Her room is nice and meals look lovely.

The staff is always friendly and helpful.

Lovely home, staff caring, supportive and genuine. Dad is very looked after. Lots of activities plus staff respect when he wants quiet time in his room, varied and Dad really enjoys the menu.

Excellent.

Very good, very satisfied with the situation and I feel happy here.

The office staff are approachable with any of my concerns so overall I'm very happy with my mother's treatment.

I have been here only a short time but have settled in extremely well and cannot commend the staff enough. I have been very well looked after and so far I am happy here.