Berehill House

Every time that I have visited, the staff have been happy and welcoming. The display of care and affection to the residents is genuine and lovely to see. I love the fact that the staff have time to speak with the residents and time to take care of their needs.

If I call to say that I'm collecting my mother-in-law, I know that the staff will have her ready and waiting.

They all work as a team and it feels like a family.

Everyone at Berehill House is caring - management, carers, chef and team and cleaning and laundry staff. My cousin was treated with kindness and respect. Importantly its the same staff so faces are familiar and relationships built which is comforting to the residents and their families. It is a happy ship.

Very pleased with aspects of the care home as the team keep us informed and are caring for all aspects of my mother.

They have a street in the home with a bus stop and shops, this is an excellent idea!

Staff friendly and helpful. The home was recommended to us by another family member. Staff are happy and make you feel welcome when you visit. Keep you updated when the resident is unwell.

My room is superb. I have made many friends.

Good service, food OK, carers good and manager is good.

My mother is very happy at Berehill. I have total confidence that the staff do their utmost to achieve this outcome. Whenever there is a problem I am informed and kept up to date with any ongoing issue.

I am writing this on behalf of my 93-year-old Mother-in-Law who has raved about the week she had spent at Berehill House. She has not stopped talking about the wonderful time she spent there and hopes to return as soon as funds allow.

Mum has been at Berehill for over a year. As I live overseas co-ordinating Mum's care could be difficult. I've been delighted by the support that I've received from staff and management at Berehill. It hasn't been difficult at all. They go out of their way to help organise things, which means a lot to me. They definitely go that extra mile both when I'm overseas and during my periodic visits. Mum was a bit underweight when she first checked in but has now regained weight under the care she's received there. Mum is treated well as are we when we visit. To my mind Berehill is about the right size, it's not so big that it has lost the personal touch while being big enough to have the right facilities for the residents.

Mum has been living in Berehill House for the past 2 1/2 years, had a lovely room and was very happy there. At the age of 94 she has been declining in health during the last few months but earlier in August when she suffered a urinary infection, she went rapidly downhill. My sister and I sat by her bedside for 6 days during which time we saw first hand how caring the staff were. They maintained her dignity at all times, kept her very clean and comfortable but never forgetting to look after us in equal fashion. They kept us fed and watered and were always there to offer advice and sympathy during this stressful time.

The staff were brilliant, my granddad was very happy with his stay, he said the food was lovely. He liked that he could go out and sat in the garden. He had rebooked to come back to Berehill House and stay for 2 weeks in November and 2 weeks at Christmas. He liked the manager very kind and helpful.

All the residents are treated with dignity by caring and attentive staff. When visiting you are treated in a relaxed manner, so the residents feel independent and living in 'their home'. My mother is happy and well looked after - we couldn't ask for more!

The first thing Berehill House passed with flying colours was the nose test, everywhere smelt fresh and clean. When I visit my sister there are always plenty of staff around, and they all speak to my sister and me and are welcoming and talk and laugh with us. I can't really tell how happy I am to see my sister so well and happy, it is a really good feeling.

All my contact with the staff, whether on the telephone or in person, has been excellent. My sister and her husband have been at he home for less than a month but I have no reason to think that my opinion will change.