Berehill House

Jobson Close, Newbury Road, Whitchurch RG28 7DX
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9.7 57 Reviews
  • Berehill House, Whitchurch
Berehill House is a charming historical property that has been lovingly converted to suit the practice of modern care, offering residents with a country-house style environment in which their health, well-being and security is safeguarded.

Bright and airy interiors make for a pleasant atmosphere, ideal for residential care and respite, while the team are also skilled in the challenges of dementia care.

An active and interesting lifestyle is supported alongside professional care, incorporating cultural and spiritual activities, arts and crafts, music and movement.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 35 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Michelle Hart (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Room Information

  • Single Rooms (35)

Berehill House Reviews (57)

9.7

Berehill House has a Review Score of 9.7 (9.657) out of 10, based on 9 reviews in the last 2 years.
Over all time Berehill House has 57 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Berehill House
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Total of 57, showing 41-57
Review from Richard W (Son of Resident) published on 4 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home experience at Berehill has been excellent for our mum. The staff are very kind and caring and the atmosphere relaxed and welcoming.
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Review from A S (Son of Resident) published on 7 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have been very impressed by the care of all residents. The staff are always genuinely interested in the residents. Sitting and chatting doing their nails and showing them how to do things. We have visited at all times of the day and have always found it to be the same. A warm welcome from caring
and friendly staff. Thank you.
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Review from Sophia S (Daughter-in-law of Resident) published on 3 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Every time that I have visited, the staff have been happy and welcoming. The display of care and affection to the residents is genuine and lovely to see. I love the fact that the staff have time to speak with the residents and time to take care of their needs.


If I call to say that I'm collecting

my mother-in-law, I know that the staff will have her ready and waiting.


They all work as a team and it feels like a family.

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Review from Gillian W (Cousin of Resident) published on 26 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone at Berehill House is caring - management, carers, chef and team and cleaning and laundry staff. My cousin was treated with kindness and respect. Importantly its the same staff so faces are familiar and relationships built which is comforting to the residents and their families. It is a happy
ship.
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Review from Sam C (Son of Resident) published on 30 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with aspects of the care home as the team keep us informed and are caring for all aspects of my mother.
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Review from Katie S (Niece of Resident) published on 31 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every time I visit, the staff are very welcoming, I am always asked if I want a drink.
The staff take the time to let me know how my aunt is doing and she has achieved.
The home is always clean and tidy, it feels like a home.
They have a street in the home with a bus stop and shops, this is an
excellent idea!
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Review from D T B (Son of Resident) published on 17 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff friendly and helpful. The home was recommended to us by another family member. Staff are happy and make you feel welcome when you visit. Keep you updated when the resident is unwell.
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Review from Y C (Resident) published on 16 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home is beautiful. The staff are kind, they bring me cheer.
My room is superb. I have made many friends.
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Review from T W (Resident) published on 16 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good service, food OK, carers good and manager is good.
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Review from Paul (Son of Resident) published on 2 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is very happy at Berehill. I have total confidence that the staff do their utmost to achieve this outcome. Whenever there is a problem I am informed and kept up to date with any ongoing issue.
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Review from Mary S (Resident) assisted by family/friend published on 7 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am writing this on behalf of my 93-year-old Mother-in-Law who has raved about the week she had spent at Berehill House. She has not stopped talking about the wonderful time she spent there and hopes to return as soon as funds allow.
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Review from Mike (Son of Resident) published on 29 September 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has been at Berehill for over a year. As I live overseas co-ordinating Mum's care could be difficult. I've been delighted by the support that I've received from staff and management at Berehill. It hasn't been difficult at all. They go out of their way to help organise things, which means a lot
to me. They definitely go that extra mile both when I'm overseas and during my periodic visits. Mum was a bit underweight when she first checked in but has now regained weight under the care she's received there. Mum is treated well as are we when we visit. To my mind Berehill is about the right size, it's not so big that it has lost the personal touch while being big enough to have the right facilities for the residents.
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Review from Pat R (Daughter of Resident) published on 15 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been living in Berehill House for the past 2 1/2 years, had a lovely room and was very happy there. At the age of 94 she has been declining in health during the last few months but earlier in August when she suffered a urinary infection, she went rapidly downhill. My sister and I sat by her
bedside for 6 days during which time we saw first hand how caring the staff were. They maintained her dignity at all times, kept her very clean and comfortable but never forgetting to look after us in equal fashion. They kept us fed and watered and were always there to offer advice and sympathy during this stressful time.
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Review from Zoe P (Granddaughter of Resident) published on 6 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were brilliant, my granddad was very happy with his stay, he said the food was lovely. He liked that he could go out and sat in the garden. He had rebooked to come back to Berehill House and stay for 2 weeks in November and 2 weeks at Christmas. He liked the manager very kind and helpful.
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Review from Richard W (Son of Resident) published on 16 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the residents are treated with dignity by caring and attentive staff. When visiting you are treated in a relaxed manner, so the residents feel independent and living in 'their home'. My mother is happy and well looked after - we couldn't ask for more!
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Review from J H (Sister of Resident) published on 8 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The first thing Berehill House passed with flying colours was the nose test, everywhere smelt fresh and clean. When I visit my sister there are always plenty of staff around, and they all speak to my sister and me and are welcoming and talk and laugh with us. I can't really tell how happy I am to see
my sister so well and happy, it is a really good feeling.
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Review from K H (Sister of Resident) published on 20 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All my contact with the staff, whether on the telephone or in person, has been excellent. My sister and her husband have been at he home for less than a month but I have no reason to think that my opinion will change.
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Current Review Score: 9.7 (9.657)

Overview of Review Score

The Review Score of 9.7 (9.657) out of 10 for Berehill House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.757 for Berehill House is calculated as follows: ( (83 Excellents x 5) + (22 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 107 Ratings = 4.757
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Berehill House is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 9 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Oct 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

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Michelle Hart

Job Title: Registered Manager Joined: 2015

Michelle’s past experience is in a residential care setting for the last 21 years. Michelle has worked most jobs in this setting from a housekeeper to the deputy, and therefore feels this supports her role now as the Home Manager. Michelle has completed several NVQs in Health and Social Care, including a Level 5 Diploma in Leadership and Management. for health and social care. She has a real passion for maintaining dignity in care and that the residents are treated with compassion and respect. Michelle feels it is really important that the residents enjoy their lives here at Berehill House and that they are supported to remain as independent as possible, as well as to be able to express their views and choices.


In Michelle’s personal life, she has a Husband who she has lived with for over thirty years, they have two grown-up children, three cats and a Labrador called Sammy, who can sometimes be seen at home. In her spare time, she enjoys football with her family.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Berehill House to verify any information. View our terms and conditions. Berehill House has an Enhanced Service - more info.