
Heol Don is extremely dedicated to making the residents feel at home and she loved the foodG L(Granddaughter of Resident/Service User)

Pleased with the home. Staff very helpful and kind.Norah L(Resident / Service User)


Heol Don is extremely dedicated to making the residents feel at home and she loved the foodG L(Granddaughter of Resident/Service User)

Pleased with the home. Staff very helpful and kind.Norah L(Resident / Service User)


Heol Don is a modern purpose-built facility, ideal for a wide range of residential, nursing and dementia care needs for the elderly. An experienced care team tailor care plans to individual needs for short or long term requirements including respite, convalescence and palliative care, as well as care for dementia residential.
Heol Don offers first-class accommodation and facilities including sensory gardens, a hair salon and even an on-site cinema. All bedrooms...
Care Provided by Heol Don Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 78 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.
The price(s) shown are provided by the care home. Contact Heol Don Care Home for full pricing details and T&Cs.
Contact Heol Don Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.
Good to Know
Group / Owner
- Bupa Care Homes
- Private Owned
Person in charge
- Sharon Roberts (General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (78)
- Single Rooms with ensuite Wet Room (78)
Parking
- On-site parking available.
Heol Don Care Home Reviews (153)
Heol Don Care Home has a Review Score of 9.9 (9.899) out of 10, based on 44 reviews in the last 2 years.
Over all time Heol Don Care Home has 153 reviews.
A variety of activities were well organised throughout the week and my wife enjoyed the Sunday service, residents choir, concert with a professional harpist and art activity. All were organised by a very enthusiastic member of staff.
My initial enquiry was treated very professionally by a friendly and welcoming receptionist who gave a good impression of the overall management at the home.
Thank you so much to all members of staff who made the stay a pleasurable experience.
Thank you for your lovely review. Providing kind and attentive care is in the heart of everything we do, so it's lovely to hear your feedback. Our team will be so pleased to hear your kind words- they truly care about making every resident feel special. We're pleased to know the meals hit the mark!...
My aunt went into Heol Don in December 2025, initially for respite but remained there until she passed away yesterday.
I could not be happier with the care provided, particularly towards the end of my aunt's life. The carers on her unit treated her with care and respect. They also supported us at every opportunity.
We had the opportunity to have lunch, with my aunt, a few time. Again we were treated really well.
We dealt with the administration staff, Sally and Beverly, who always supported us and gave us there time.
I was very happy that we chose Heol Don to care for my aunt.
We're so grateful that you've taken the time to share your thoughts. It is lovely to hear that Heol Don took great care of not only your Aunt, but yourself / your family too. We are saddened to hear about your loss, however, we hope you go away from this experience feeling as though your loved one...
We have been extremely impressed with Heol Don care home and its staff. It was such a relief to find somewhere for Dad that felt like the perfect place for him - safe, friendly, fun, and giving enough freedom to roam in the lovely, self-contained gardens. Dad has early onset dementia and Heol Don is ideal for him. The staff are always friendly and upbeat, creating a positive and vibrant atmosphere. We would thoroughly recommend this care home.
Thank you for your feedback. It is lovely to hear you describe our home and safe, friendly and fun. Thank you again for your recommendation.
The place felt comfortable and clean. Lots of staff around, so it seems busy in a good way.
Only comment, when we arrived (first visit), we didn't know the code or where to go. But did get the attention of staff who put us in the lift.
Thank you for your feedback. It is great to hear that you found our staff to be friendly and welcoming and that the home was clean and comfortable. We look forward to seeing you for another visit again soon.
We visited on Mother's Day, very nice welcoming atmosphere and had a lovely lunch organised by Steve and his team and had a nice long visit. Thanks.
We appreciate you sharing your experience with our home. It is wonderful to hear that your Mother has settled in comfortably with us and that she is being well looked after. Thank you for recognizing the care and dedication of our team. Please don't hesitate to reach out if there's anything more we can do.
Beautiful place, lovely room. Clean and bright. Wonderful staff, delicious fresh food.
Thank you for your lovely review. It's lovely to know that you found the surroundings here pleasant and well maintained- we want our residents to feel at home from the moment they arrive. Mealtimes are such an important part of daily life and it's lovely to hear that you find them enjoyable. Please don't hesitate to reach out if there's anything more we can do.
By and large, we are very happy with the care my mother is receiving at Heol Don. Most of the staff are wonderful and professional. Some are exceptional, and I wish I could name them! There have been just a couple of instances where I felt mum was slightly infantilised - once where she wasn't believed when she said she wasn't ready to get into her pyjamas because my sister was due to visit, and once when she was told her daughter had phoned to ask for her to be washed, which was not the case.
Thank you for your feedback. It is always lovely to hear our staff described as wonderful and professional. We will certainly pass your comments on to the management team about the instances you have mentioned where your Mum felt she was not fully heard. Thank you again for your review.
She has a lovely room with French doors overlooking the gardens.
The food and activities are excellent.
Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is well cared for.Thank you for choosing Heol Don.
I'm a friend, but I have found everybody very helpful & kind. Looks very much like a hotel, so I would enjoy living here myself.
Thank you for your lovely review. We are so pleased that you found the staff to be so kind and helpful when you have come to visit. It's lovely to know that you found the surroundings here pleasant and well maintained- we want our residents to feel at home from the moment they arrive. We are looking forward to seeing you when you visit again.
This is a disease that doesn't normally lead the patient to be particularly positive about anything. Gareth's assessment today " I hit the Jackpot"! - he was really looking forward to enjoying his Christmas Dinner and Christmas with such a caring team!
I saw all the wonderful efforts that the brilliant staff prepared for Christmas when I visited on Monday. My family's sincere thanks to you all!!! What a superb and caring Team!
Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is well cared for and it's great to hear your Brother feels like he "hit the jackpot" at Heol Don! Thank you again for your kind words.
Gemma was excellent and provided the most friendly and warm welcome, and was so kind to the residents. She went above and beyond and treated us with the upmost respect, and helped us to navigate the facility with ease.
Thank you for your lovely review. We are happy to hear you felt welcomed by Gemma on your recent visit. We look forward to seeing you again soon.
The facilities are top class which really make it feel like a 'home''.
We appreciate you sharing your experience with our home. Hearing that our care brings you peace of mind truly means so much to us. Thank you for recognizing the effort our activities team put into creating meaningful moments with residents. We're committed to continuing to support you and your family in every way we can.
The staff are always lovely, always helpful when I visit, Gemma was fab on my last visit bringing us a pot of tea and biscuits, made us feel so welcome.
Thank you for taking the time to leave your comments. We are so pleased to hear that you were made to feel so welcome on your visit to the home. We are looking forward to welcoming you back again.
Always lots to do & Gemma is always helpful & very friendly.
Thank you for your review. We are pleased to hear that you have found the staff to be friendly and helpful. Please don't hesitate to reach out if there is anything more we can do.
Gemma was full of energy when we last visited. She gave us tea and biscuits, which helped for a relaxed visit with my sister. We felt very welcome.
Thank you for leaving your review. We are so pleased to hear that you have enjoyed your visit to Heol Don and that you were made to feel so welcome. We are looking forward to seeing you again.
The care staff and management of the home have been excellent. Our Mum has been treated with dignity and respect and has settled into the home really well. Her room is always spotlessly clean, and she looks clean, happy and well cared for. The meals are always lovely, and she is encouraged to be involved in all the activities. Having a hair salon on site is a real bonus, and knowing that the doctor is visiting on a regular basis gives peace of mind. Being able to be included in activities is great, and knowing we can book a lunch/meal with her is really nice.
Your review means a great deal to our team and we're so grateful you shared your experience. We are very happy to hear you can feel at ease with your mother in our care. Providing kind and attentive care is in the heart of everything we do, so it's lovely to hear your feedback. Please don't hesitate to reach out if there's anything more we can do.
My 93 year old cousin has been made very welcome here whilst she recovers from a hip operation. The home was very responsive when we were first in touch, very flexible re admission dates, and spoke with us about how long my cousin will stay. Everyone has been very kind, and my cousin is doing well.
We appreciate you sharing your experience with our home. It is wonderful to hear that your cousin has settled in comfortably with us and we want our home to feel like a community, and it's wonderful to hear that you feel a part of it. Please don't hesitate to reach out if there's anything more we can do.
My mum, Margaret, has been staying at Heol Don for convalescent care since 23rd Sept after a 3 week hospital stay for a fractured femur. She wasn't keen on the idea of a care home, but has enjoyed her stay and the staff and other residents have her very welcome. A care package for her return home should be in place soon. This has been so much better for her than having to stay in hospital! ( Only criticism 'No broadband on TV')
It's always encouraging to read reviews like this. We are pleased to hear that your Mum has enjoyed her stay so far and it's lovely to know that you feel reassured that your Mum is safe and well looked after. We will discuss your feedback with the home's manager to help them continually improve their service.
Thank you everyone at Heol Don Care Home!
We appreciate you sharing your experience with our home. Providing kind and attentive care is in the heart of everything we do, so it's lovely to hear your feedback. Thank you for choosing Heol Don Care Home for your stay.
I have enjoyed my time here. Everyone, especially Kym and Ryan, has gone above and beyond in my time here. Food is lovely, plenty of choice.
It's always encouraging to read reviews like this, and thank you for taking the time to share your kind words. We will certainly pass your comments on to the manager, as well as Kym and Ryan. Please let us know if there is anything we can do to make your stay as comfortable as possible.
Bed Vacancies
3 Bed Vacancies
Posted: 03 August 2026Heol Don is a purpose-built home offering a warm welcome to those needing residential, nursing and dementia care. Wheelchairs can move around easily indoors and out, including all around our large gardens, gazebos and our children’s play area.
News (0) & Events (0)
There are no news items for Heol Don Care Home.
There are no upcoming events for Heol Don Care Home.
Awards / Recognitions (11)
- 30 Jan 2026Recipient: Bupa Care Homes
- 31 Jan 2025Recipient: Bupa Care Homes
- 28 Feb 2023Recipient: Heol Don Care Home
Accreditations
There are no accreditations posted yet for Heol Don Care Home.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Heol Don Care Home
What types of Care is Heol Don Care Home registered for?
Older Person Care, Dementia, Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Heol Don Care Home have?
There are 78 Single Rooms.
What are the Facilities & Services at Heol Don Care Home?
Own Furniture if required, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Heol Don Care Home to the centre of Cardiff?
3.2 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heol Don Care Home to verify any information. View our terms and conditions. Heol Don Care Home has an Enhanced Service -more info.