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Hallmark Lakeview

Lightwater Road, Lightwater, Surrey GU18 5XQ
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Hallmark Lakeview, Lightwater
Hallmark Lakeview, Lightwater
Hallmark Lakeview, Lightwater

Nestled on a tranquil street in Lightwater's charming village, Hallmark Lakeview is a place where residents live each day to the full. Renowned for its award-winning residential and dementia care, residents can live here with peace of mind they’re in the best hands as well as relax, assured that all the essentials are covered with Hallmark All-Inclusive – including your favourite tipple and weekly manicure.

Experience a seamless blend of luxury...  

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Care Provided by Hallmark Lakeview

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Accreditations

  • Adopt A Grandparent

Facilities

  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,660N/A
Residential Dementia CareFrom £1,890N/A

Fees are inclusive of a weekly hairdressing appointment, a weekly manicure/nail cut and tidy, a 6-8 weekly chiropody appointment.

Contact Hallmark Lakeview to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Iftekhar Ahmed (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2014
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (58)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (58)
  • Couples/Companion Rooms with ensuite Wet Room (2)

Visiting

  • Please pre-book your visits by calling the Reception Team.

Parking

  • There is a private car park available at Lakeview.

Hallmark Lakeview Reviews (149)

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10

Hallmark Lakeview has a Review Score of 10 (9.963) out of 10, based on 52 reviews in the last 2 years. Over all time Hallmark Lakeview has 149 reviews.

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Showing 149 reviews matching selected criteria
Review from Mark M (Son-in-law of Resident) published on 31 May 2017 Submitted via Postal Card
Overall Experience
My mother-in-law moved 'down south' from the north east. We looked at lots of care homes and this was the best by a long mile. Everyone is happy - staff and residents combined. It is a pleasure to visit and their homemade cakes and biscuits are superb. Other care homes just don't make the grade.
Well done Lakeview Care Home!

The main plus point is resident stimulation!

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Review from Briege W (Daughter-in-law of Resident) published on 25 May 2017 Submitted via Website
Overall Experience
Lakeview is an exceptional care home.
The management has at its core an integrity and a heart.
My mother in law feels very safe, secure and cared for by all members of staff.
Staff are outstandingly supportive and sensitive to her wellbeing and requirements.
There is a refreshing transparency about her care and access to records.
She has been encouraged to participate in activities that are appropriate to her interests and needs.
She has settled in well and we have been impressed with the level of care.
Her overall health has improved considerably.
The home cooked food is excellent and the whole home is spotlessly clean.
So thank you to all Lakeview staff.

Thank you for your openness, thank you for your individual care, and thank you for your constant endeavour to create a stimulating, cheerful atmosphere that really helps Lakeview feel like ....HOME.

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Review from Judith B (Resident / Service User) published on 25 May 2017 Submitted via Postal Card
Overall Experience

Everybody does their best, but perhaps a little more English food might not go amiss. Staff are wonderful on the whole, too kind.

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Review from M A (Daughter of Resident) published on 21 April 2017 Submitted via Postal Card
Overall Experience

Fantastic care home. Mum has come to light since moving in. Lakeview take care of her every need. We both love it.

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Review from A H (Daughter of Resident) published on 20 January 2017 Submitted via Postal Card
Overall Experience

My mother is now 95 years old- she moved to Lakeview earlier this year and now feels safe, protected and well cared for. My mother's safety and well-being seem very important to everyone at Lakeview. The staff are very caring and the atmosphere and environment warm and friendly. Staff will often chat with my mother in her room. The senior team are very approachable and are always available to the residents and relatives.

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Review from S H (Nephew of Resident) published on 9 January 2017 Submitted via Postal Card
Overall Experience

My aunt recently moved into Lakeview after a short stint at another home where she clearly wasn't very happy. Lakeveiw has had a warm and friendly feel from day 1 and my aunt has commented several times how happy she is with her new "home" and how much better the atmosphere is here. Everyone is always smiling.

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Review from D R (Son of Resident) published on 28 December 2016 Submitted via Postal Card
Overall Experience
Lakeview is a lovely place. As a family, we are made to feel very welcome, from the first visit to view the facilities and ever since mum moved in.
The staff are lovely and caring and there are plenty of activities for residents to join in with if they wish. The food is excellent and good value for visitors if they wish to join a resident for lunch.
Mum has a lovely room and all the communal lounges and dining room are tastefully decorated.

The only problem is the administration is a bit haphazard, but this could be down to head office, not necessarily Lakeview.

Reply from Michael Berkley-Blezard, General Manager at Hallmark Lakeview

Thank you for your feedback, I am glad your mum is happy here. I will arrange to meet with you in person to discuss your comments on the administration further.

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Review from Chris F (Daughter of Resident) published on 10 November 2016 Submitted via Website
Overall Experience

It is never nice to have to move an elderly relative into care but when it becomes necessary, you hope to find somewhere special. Lakeview is that "somewhere special". Mum has settled in really well and is enjoying life at Lakeview. The care she receives is second to none. All the Carers and Lifestyle team are amazing. They really care about the residents and try to make life at Lakeview as enjoyable and interesting as possible. There is always so much going on and I have seen at first hand how much enjoyment the residents get from all the activities. We couldn't have made a better choice.

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Review from Carole P (Daughter of Resident) published on 3 December 2015 Submitted via Postal Card
Overall Experience

Mum has been in the care home for nearly a year. It was a relief for her to be somewhere secure and friendly. Nearly as good as her own home. She seems to be happy but a bit institutionalised not a criticism just how it is. When we pop in at various different times we are always made welcome and tea and biscuits are always available. The staff are all very caring, friendly to the residents and us.

Reply from Sally Garland, Customer Relationship Manager at Hallmark Lakeview

Thank you for your comments. We have now had a chance to meet to discuss your concerns and are working together to improve the experience for you and your mum.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 July 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 01 September 2026

Please contact the home for current vacancies

News (0) & Events (1)

News

There are no news items for Hallmark Lakeview.

Upcoming Events

Awards / Recognitions (24)

Accreditations

Meet the Team (2)

Iftekhar Ahmed
Iftekhar AhmedJob Title:General ManagerJoined: 2022

With over 15 years of experience in the care sector, I’m proud to lead the wonderful team here at Lakeview Care Home. I was drawn to Hallmark because it’s a respected name in the industry — known for innovation, compassion, and a genuine commitment to excellence. Being part of Lakeview allows me to contribute to those same high standards and create a truly special place for residents to call home.

In my day-to-day role, I oversee the smooth running of the home, ensuring we provide safe, person-centred care while supporting my team to grow in confidence and pride. The most rewarding part of my role is seeing residents happy, comfortable, and thriving, and knowing that their families feel reassured and supported.

What makes Hallmark — and Lakeview — stand out is the combination of luxury, warmth, and heartfelt care. It’s a home built on respect, dignity, and teamwork.

Outside of work, I love spending time with my family, exploring the outdoors, heading to the seaside, and enjoying movie nights or a friendly game of cricket with my children.

Charlotte Bennett
Charlotte BennettJob Title:Customer Relationship Manager

Having worked in the care industry since 2010, I have gained a lot of experience in supporting families through every step of their care journey.

It’s my job to be your main point of contact and ensure you have a positive experience from the moment you enquire with us. It’s a pleasure to be part of such a warm and vibrant community, and I’m truly looking forward to getting to know you and your loved ones.

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