Hallmark Lakeview

Lightwater Road, Lightwater GU18 5XQ
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10 147 Reviews
  • Hallmark Lakeview, Lightwater
Nestled on a tranquil street in Lightwater's charming village, Hallmark Lakeview is a place where residents live each day to the full. Renowned for its award-winning residential and dementia care, residents can live here with peace of mind they’re in the best hands as well as relax, assured that all the essentials are covered with Hallmark All-Inclusive – including your favourite tipple and weekly manicure.

Experience a seamless blend of luxury and familiarity. At Lakeview, residents are supported with a passionate and dedicated team enabling them to enjoy their day, their way. Recognising the hurdles that come with aging, every moment is embraced, both big and small, with a bighearted approach that places residents and their loved ones at the heart of everything the team at Lakeview provide.

Change can be daunting, but Lakeview strive to ease new residents into home life. Families stay together with the doors always open for loved ones to drop by at any time – day or night. With thoughtfully designed spaces, residents and guests can enjoy a cuppa and freshly baked treat in the convivial Woodland Café or relax on the terraces in the lush outdoor greenery. At Lakeview, Residents are supported to live each day to the full, continuing favourite hobbies and pastimes. They may even find something new.
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Care Provided by Hallmark Lakeview

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1660
  • Self-Funded Residential Dementia Care: from £1890

Fees are inclusive of a weekly hairdressing appointment, a weekly manicure/nail cut and tidy, a 6-8 weekly chiropody appointment.

The price(s) shown are provided by the care home. Contact Hallmark Lakeview for full pricing details and T&Cs.

Contact Hallmark Lakeview to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Hallmark Lakeview to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Iftekhar Ahmed (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2014
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (58)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (58)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • Please pre-book your visits by calling the Reception Team.

Parking

  • There is a private car park available at Lakeview.

Hallmark Lakeview Reviews (147)

10

Hallmark Lakeview has a Review Score of 10 (9.959) out of 10, based on 51 reviews in the last 2 years.
Over all time Hallmark Lakeview has 147 reviews.

Overall Experience
  • 136
  • 11
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Date Published
  • 147
  • 27
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  • 51
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Reviewer Connection to Hallmark Lakeview
  • 60
  • 26
  • 10
  • 6
  • 6
  • 5
  • 5
  • 5
  • 4
  • 4
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 147, showing 1-20
Review from Emily C (Granddaughter of Resident) published on 27 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Moving my grandma into Lakeview Care Home couldn't have been better. The staff are all wonderful and very friendly. It feels as though they care about the whole family too, not just residents, and keep you updated on everything. The facilities are amazing, and having a hairdresser on-site is very helpful
and nice. Every day, they have activities and events in line with the seasons, which I think helps residents know what's going on. The visit from the nursery children weekly, my grandma loves and it is a brilliant idea.
Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark LakeviewWe're so thrilled that you feel this way and thank you for taking the time to leave such a fantastic review for us. Its an absolute pleasure to have your Grandmother with us as part of the family.
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Review from Katherine G (Granddaughter of Resident) published on 27 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful staff.
Very clean and well presented.
Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark LakeviewThank you so much for your kind review which will be shared with the team.
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Review from C B (Daughter of Resident) published on 27 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'd like to thank the staff (every person I have interacted with) for the incredible care they are giving my mother, who has dementia. They are all gentle, caring, professional, and also patient. The staff are always smiling and encouraging. We feel that our mother is in a family home, not just a care
home. She is wrapped in caring arms. I just wish this standard of care could be extended to all people who suffer from dementia in the whole country.
Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark LakeviewThank you so so much for such kind words about our amazing team. It's honestly our pleasure to have your mother as part of the family.
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Review from Ian N (Friend of Resident) published on 22 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A loving and caring environment with wonderful staff and facilities.
Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark LakeviewThank you so much for taking the time to leave such a lovely review.
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Review from Laura K (Daughter of Resident) published on 18 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is well looked after and supported. When she's upset, they calm her down, and today she was the calmest I've seen her in ages. The people that work here are just so lovely.
Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark LakeviewThank you for your lovely feedback about the support we offer your mother, it's a pleasure to have her as part of the Lakeview family.
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Review from M S (Daughter-in-law of Resident) published on 7 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband and I came to visit Lakeview in order to move my mother in law. As soon as we entered reception, we felt at home. The receptionist was so helpful, and the management went above and beyond to make her move stress-free for her and us. The staff are wonderful, and her care is worry-free for
us. When we visit, we feel like one of the family. There are so many activities that we join in too. My mother in law loves it here, and we know she is in safe, happy and has a laugh with the staff. Thank you so much.
Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark LakeviewIts such a pleasure to read your fantastic comments about the home. We're thrilled to have your mother in law with us!
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Review from G T (Daughter of Resident) published on 7 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied!!
Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark LakeviewThank you for taking the time to leave us such a brilliant 5 star review!
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Review from S B (Son of Resident) published on 7 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Explained to the reception desk that the gutter was badly leaking, noisy at night during sleep, with 1 litre a minute pouring down. Gave room number and notified the maintenance, fixed within a few days - happy.
Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark LakeviewWe're so pleased that your feedback was acted upon quickly. Thank you for your kind review.
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Review from Simon M (Relative of Resident) published on 7 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to write and thank all the staff at Lakeview for their excellent care that they give. The home is well organised, clean, welcoming and well run.
Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark LakeviewThank you so much for your kind review which will be shared with the team.
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Review from Josephine M (Sister of Resident) published on 7 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In my opinion, Lakeview Care Home provides exemplary standards of care, from the management and all staff, including receptionists, they are very approachable, helpful, and ensure residents are given respect, compassion, dignity and understanding of their individual needs. The home is well-maintained
throughout. I am so grateful that my sister has settled in so well in this safe and friendly atmosphere.
Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark LakeviewWe really appreciate you taking the time to leave such a lovely comment about the home and it's lovely to hear how well you feel your sister has settled.
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Review from R D (Daughter of Resident) published on 1 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every single person at Lakeview is committed to providing the best possible care for my mum.
Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark LakeviewThank you so much for taking the time to leave such a lovely review. It our privilege to have your mother with us.
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Review from A B (Son-in-law of Resident) published on 17 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely place to visit.
Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark LakeviewThank you for your lovely review, we really appreciate it.
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Review from Nancy W (Friend of Resident) published on 13 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited, whilst on holiday, a dear friend who was able to tell me so much about the home and the care she is receiving. Everything she told me exceeded all other homes I have visited. An excellent place to visit.
Reply from Charlotte Bennett, Regional Sales Manager at Hallmark LakeviewThank you for your kind words about Lakeview Care Home. It's lovely to hear that you've had such a positive experience when visiting us.
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Review from Jared C (Son-in-law of Resident) published on 13 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As an initial comment, Lakeview and its staff are always welcoming for residents and visitors.
A specific comment relates to the care of my mother-in-law following a recent fall. She was kindly cared for with dignity, with her comfort and wellbeing at the forefront. She is now on the mend, and we were
fully kept informed.
The staff are exceptional throughout.
Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark LakeviewWe really appreciate you leaving such a lovely review. It's been our pleasure to support your mother-in-law here at Lakeview.
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Review from J C (Daughter of Resident) published on 13 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are incredibly kind and attentive. It is so lovely to know my mum is safe and cared for by genuine people.
Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark LakeviewThank you for taking the time to leave us such a lovey review. It's our pleasure to have Mum as part of the Lakeview family.
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Review from L N (Daughter of Resident) published on 11 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Receptionists very welcoming.
Staff very approachable and answer any concerns.
They are very attentive to Mum.
Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark LakeviewThank you for such a lovely review, it's our pleasure to support your mother here at Lakeview.
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Review from P M (Friend of Resident) published on 11 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The best of care.
Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark LakeviewThank you so much for your lovely review which will be shared with the team.
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Review from Judith W (Daughter of Resident) published on 3 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is very friendly, helpful and caring. Lovely atmosphere and my mum is very content living here.
Reply from Charlotte Bennett, Regional Sales Manager at Hallmark LakeviewThank you so much for the lovely review about the home and team here at Lakeview. We love having Mum her with us and are so pleased you are happy with everything we offer.
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Review from Anne K (Sister of Resident) published on 27 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am delighted with the care and attention you are giving my brother Eamon.
Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark LakeviewThank you so much, we're so pleased that you are happy with our service. We love having Eamon here with us at Lakeview.
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Review from Josephine L (Sister of Resident) published on 25 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother Eamon is being so well looked after here - it is a pleasure to see him happy and content in this environment. My phone calls concerning Eamon are always well-informed.
Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark LakeviewThank you so much for your kind feedback, it means a lot to us and it's our pleasure to have your brother here with us as part of the Lakeview family.
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Current Review Score: 10.0 (9.959)

Overview of Review Score

The Review Score of 10 (9.959) out of 10 for Hallmark Lakeview is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 51 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 51 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.959 for Hallmark Lakeview is calculated as follows: ( (583 Excellents x 5) + (25 Goods x 4) ) ÷ 608 Ratings = 4.959
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hallmark Lakeview is based on 51 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 51 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 02 Jun 2026

Please contact the home for current vacancies

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Awards / Recognitions (24)

Accreditations

Meet the Team (2)

Iftekhar

Iftekhar Ahmed

Job Title: General Manager Joined: 2022

With over 15 years of experience in the care sector, I’m proud to lead the wonderful team here at Lakeview Care Home. I was drawn to Hallmark because it’s a respected name in the industry — known for innovation, compassion, and a genuine commitment to excellence. Being part of Lakeview allows me to contribute to those same high standards and create a truly special place for residents to call home.


In my day-to-day role, I oversee the smooth running of the home, ensuring we provide safe, person-centred care while supporting my team to grow in confidence and pride. The most rewarding part of my role is seeing residents happy, comfortable, and thriving, and knowing that their families feel reassured and supported.


What makes Hallmark — and Lakeview — stand out is the combination of luxury, warmth, and heartfelt care. It’s a home built on respect, dignity, and teamwork.


Outside of work, I love spending time with my family, exploring the outdoors, heading to the seaside, and enjoying movie nights or a friendly game of cricket with my children.

Charlotte

Charlotte Bennett

Job Title: Customer Relationship Manager

Having worked in the care industry since 2010, I have gained a lot of experience in supporting families through every step of their care journey.


It’s my job to be your main point of contact and ensure you have a positive experience from the moment you enquire with us. It’s a pleasure to be part of such a warm and vibrant community, and I’m truly looking forward to getting to know you and your loved ones.

Frequently Asked Questions about Hallmark Lakeview

What types of Care is Hallmark Lakeview registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hallmark Lakeview have?

There are 58 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Hallmark Lakeview?

Close to Local shops, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hallmark Lakeview to the centre of Lightwater?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hallmark Lakeview to verify any information. View our terms and conditions. Hallmark Lakeview has an Enhanced Service - more info.