Hallmark Lakeview

Lightwater Road, Lightwater GU18 5XQ
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9.9 114 Reviews
  • Hallmark Lakeview, Lightwater
Nestled on a tranquil street in Lightwater's charming village, Hallmark Lakeview is a place where residents live each day to the full. Renowned for its award-winning residential and dementia care, residents can live here with peace of mind they’re in the best hands as well as relax, assured that all the essentials are covered with Hallmark All-Inclusive – including your favourite tipple and weekly manicure.

Experience a seamless blend of luxury and familiarity. At Lakeview, residents are supported with a passionate and dedicated team enabling them to enjoy their day, their way. Recognising the hurdles that come with aging, every moment is embraced, both big and small, with a bighearted approach that places residents and their loved ones at the heart of everything the team at Lakeview provide.

Change can be daunting, but Lakeview strive to ease new residents into home life. Families stay together with the doors always open for loved ones to drop by at any time – day or night. With thoughtfully designed spaces, residents and guests can enjoy a cuppa and freshly baked treat in the convivial Woodland Café or relax on the terraces in the lush outdoor greenery. At Lakeview, Residents are supported to live each day to the full, continuing favourite hobbies and pastimes. They may even find something new.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1580
  • Self-Funded Residential Dementia Care: from £1700

Fees are inclusive of a weekly hairdressing appointment, a weekly manicure/nail cut and tidy, a 6-8 weekly chiropody appointment.

These prices are only a guideline, please contact Hallmark Lakeview to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Inderpreet Hanzra (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2014
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (58)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (58)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • Please pre-book your visits by calling the Reception Team.

Parking

  • There is a private car park available at Lakeview.

Hallmark Lakeview Reviews (114)

9.9

Hallmark Lakeview has a Review Score of 9.9 (9.862) out of 10, based on 30 reviews in the last 2 years.
Over all time Hallmark Lakeview has 114 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Hallmark Lakeview
  • 46
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  • 5
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Total of 114, showing 1-20
Review from B P (Daughter of Resident) published on 2 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad had 9 weeks at care view while he was waiting for a room at a care home at Kew in Wimbledon. The admission to Lakeview quite honestly saved dad and the family after a long hospital admission where he had been critically ill and was no longer safe to go back home. Every member of staff from carer
to nurse to activities co-ordinator to kitchen staff to receptionist were so attentive to dad and treated him like a member of their own family. My dad was shy and introvert but they managed to engage him in activities to keep him stimulated. They even baked him a huge cake and celebrated his birthday the day after he arrived. Any emails and queries I raised were answered promptly and the atmosphere of the home was very positive and uplifting. Highly recommend.
Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark Lakeview

It was truly wonderful to have your father with us while he awaited his move to our sister home in London. Your kind feedback about our home and the care he received means so much to us, and we'll be sure to pass your words on to the team. It was both our pleasure and our honour to care for him, and we're so glad he was able to get so much out of his short stay with us.

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Review from C P (Respite Resident) published on 28 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everybody was so kind and helpful. Nothing seemed too much trouble.
Reply from Inder Hanzra, General Manager at Hallmark Lakeview

It was our pleasure to support you through your post surgery recovery and thank you for your lovely feedback which I will share with the team.

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Review from S P (Resident) published on 30 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very, very friendly team.
Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Thank you so much for your kind words about the team. It is our pleasure to have you as part of the Lakeview family.

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Review from Steven B (Son of Resident) published on 28 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Have been visiting for over a year now, and every time, Lakeview has been very welcoming, with the staff available to assist and provide advice. Most residents I have met are happy, but new ones want to go home. Perfectly natural. I give this home 9/10, as sometimes the car park is full.
Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark Lakeview

Thank you so much for taking the time to review Lakeview Care Home. We appreciate your comments and it is our pleasure to support your loved one. We hope the new car park extension makes parking a little easier.

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Review from P A (Daughter of Resident) published on 24 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lakeview is a wonderful care home. The staff and management team are all so kind and caring towards residents and take great care of my Dad. The activities team organise lots of engaging events tailored to residents interests and physical abilities. The grounds and the home are beautifully maintained
and residents enjoy the gardens. The catering team put on lovely menus daily and carer for all the in house events, such as parties and seasonal celebrations. There is always something going on. We are so grateful to all the team for all the care and assistance they give to my Dad who is very happy here.
Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Thank you so much for such positive feedback. I will ensure your comments are passed onto the team, who I know will be so pleased. We are so honoured to care for your father, thank you for trusting us with his care.

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Review from M C (Son of Resident) published on 24 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely happy with every aspect of care given to my father. Each and every one of the staff cares about his individual needs, the level of care is second to none. The standards are of the highest quality and the home is managed expertly along with the team of caring, professional and friendly
staff. The rooms are comfortable and personalised and the activity schedule and menus are both engaging and excellent. I would not hesitate to recommend Lakeview Care Home.
Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Thank you so much for your kind words, I will ensure they are passed onto the team. It is our privilege to care for your father and we're so thankful you chose Lakeview for him.

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Review from H C (Wife of Resident) published on 22 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am really pleased we chose Lakeview as a home for my husband, he has been very well cared for on the dementia floor. The staff are so welcoming and kind and always keep me informed of any issues or changes. The home is superbly clean and modern and very homely. I am always given a warm welcome, whatever
time of the day I visit. There is lots going on each day, activities for residents and social events for residents and families. There is always a great choice of food on the menu and snacks throughout the day. I cannot speak highly enough of this excellent home.
Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Thank you so much for your kind words, we are so pleased that you have been happy with the care provided. I will make sure that your feedback is given to the team, they will be delighted to know this.

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Review from Y K (Friend of Resident) published on 11 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff's friendliness is exceptional.
Reply from Inder Hanzra, General Manager at Hallmark Lakeview

thank you ever so much for your kind words. We as a team always try our best to welcome our guests with a smile and friendliness of course.

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Review from L M (Niece of Resident) published on 11 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family member has the best time of his life under his circumstances. Thank you for making it such a special place for all residents.
Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Thank you for sharing this with us, we are always thrilled to hear that we are making a positive difference to somebodys life, that is what we are here for.

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Review from J T (Daughter-in-law of Resident) published on 14 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When mum needed respite care, luckily we found Lakeview in our village! The care given was superb. Mum was well looked after. Being a lady who always liked to look good in her business life, she was delighted to discuss her outfit of the day and to have her nails polished. We were more than happy.
Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Thank you so much for sharing this with us. We are so pleased to know that you were happy with the care we provided. Feedback from our relatives is so important, this will be shared with the rest of the team at Lakeveiw.

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Review from Valerie B (Regular Volunteer) published on 5 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I usually visit once a month with members of the local church. We have a short service of hymns for those who wish to join in. The residents are always very happy and seem to really enjoy living in Lakeview. We sit with them and have a cup of tea or coffee after the service.
It is always a joy to
be with them and the staff who are also very kind and friendly.
Reply from Inder Hanzra, General Manger at Hallmark Lakeview

Thank you, for sharing this with us, it really is a pleasure to hear. I will make sure our this is passed onto the team at Lakeview.

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Review from G L (Daughter of Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly staff, approachable and courteous. They know my mother and her family and it all works well.
Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Thank you so much for sharing this lovely review in regards to our team. It is important to us to make the effort with every family that we welcome into Lakeview.

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Review from J D (Friend of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always made welcome and resident already in orangery.
Reply from Inder Hanzra, General Manager at Hallmark Lakeview

We are so pleased to hear that you always feel welcome at Lakeview and have a friend that is happy staying with us. Thank you for your kind words.

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Review from J G (Son of Resident) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother became a resident in October 2024. Her care has since been exemplary. The care home is bright, spacious and welcoming. The staff are caring and attentive, seeing to all her needs and always encouraging her to engage in activities and leave the confines of her room. I have only praise for their
efforts.
Reply from Inder Hanzra, General Manager at Hallmark Lakeview

We are so pleased to hear your thoughts on the quality of care and team conduct at Lakeview, we always strive to do our absolute best. Thank you so much for your kind words, they are very much appreciated.

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Review from M P (Son of Resident) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I was searching for a care home for my mother, Hallmark Lakeview stood out from the others. I visited because it seemed to have a genuine community spirit. The staff were warm and welcoming, everybody seemed to know who all the family visitors were. The residents seemed genuinely happy and pleased
to be there.
My mother has now been at Lakeview for a few years and I can honestly say that the team constantly strive to make life better for the residents all the time.
Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Thank you for taking the time to share such wonderful feedback on Lakeview. Everyone that visits Lakeview deserves a warm welcome and we are so happy to hear that you feel that way.

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Review from Fiona C (Niece of Resident) published on 19 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found Lakeview care home after my uncle was admitted to hospital after a fall at home. He moved into Lakeview initially for a respite period but he settled so well, he agreed to make it permanent soon after. Thank you to Lakeview for facilitating a very smooth transition for him, for being efficient
and for great care.
Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Thank you for your kind words. It is great to hear that your uncle settled so well with us, it is always our aim to make every resident feel as comfortable and happy as possible. The team will be delighted to hear this.

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Review from A A (Daughter of Resident) published on 22 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Every day I spend with my mother at Lakeview is wonderful, thanks to the superb family of staff there. Warm, welcoming, knowledgeable, relaxed, patient and so caring. I helped my mother join in with some of their numerous activities and watched the smiles on the faces of all the residents around us.
What magic they work there! We are so very lucky to have these lovely staff helping us through the difficulties caused by dementia, our mother is in very safe hands.
Reply from Inder Hanzra, General Manager at Hallmark Lakeview

We are so pleased to hear these lovely thoughts you have for the team at Lakeview. Every resident in our home is part of the Lakeview family, and it is our absolute pleasure to make sure your mum is safe and well looked after. Thank you for having trust in us, and I will make sure your kind words are shared with everybody.

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Review from G P (Daughter of Resident) published on 17 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother moved into Lakeview in March 2024, and I cannot speak too highly of the level of care and attention she has received. It was a big step for Mum but all the staff and management have helped her to settle in and made her feel at home she says how safe and looked after she feels, which is very
important to her and to the family. Mum had her 100th Birthday shortly before she moved, and Lakeview gave her a lovely party at the beginning of May to celebrate - so kind and much appreciated by the family.
Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Thank you for taking the time to share your kind words, we are so glad to hear that Mum felt safe and looked after by us, this is something we strive to do as a team at Lakeview. Being able to celebrate her 100th birthday was our privilege and we are so glad that we could do that for your family.

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Review from P W (Son of Resident) published on 29 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum became a resident in 2023 after extensive research into various local homes.
We were and continue to be impressed with the professionalism of the staff, the homely nature and excellent facilities of Lakeview.
It gives us great peace of mind knowing that Mum is being looked after as we would want
her to be.
Reply from Inder Hanzra, General Manager at Hallmark Lakeview

We are so pleased to hear that you are and continue to be impressed with Lakeview. Giving you peace of mind that your Mum is safe and happy is so important, I will pass this message on to the rest of our team.

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Review from Janice H (Friend of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Difficult to part the care. Good to have the check-in and out recorded. My friend was sitting comfortably and well-dressed, as always. The residents had been making biscuits which we shared with a hot drink. The staff were having a meeting but there were two in the sitting room to chat to and ask various
questions about Christmas plans etc. As always a friendly welcome from the reception staff.
Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Janice, thank you for your kind words. We take pride in giving everybody that visits Lakeview a warm welcome and the team will be most appreciative that this has been acknowledged.

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Current Review Score: 9.9 (9.862)

Overview of Review Score

The Review Score of 9.9 (9.862) out of 10 for Hallmark Lakeview is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.862 for Hallmark Lakeview is calculated as follows: ( (307 Excellents x 5) + (47 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 355 Ratings = 4.862
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hallmark Lakeview is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 01 Sep 2025

Please contact the home for current vacancies

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Awards / Recognitions (23)

Meet the Team (2)

Inderpreet

Inderpreet Hanzra

Job Title: General Manager Joined: 2018

I’m the General Manager at Lakeview Care Home and have over 13 years’ experience in the care industry. My passion for care and drive to enhance the well-being of residents, meant a huge change of career from being a Pharmacist. Every day, I look forward to meeting residents and making a difference to their lives. Our passion at Lakeview is to deliver relationship-centred care that is second to none. So, I welcome you to be part of the outstanding care experience we share at Lakeview.

Iftekhar

Iftekhar Ahmed

Job Title: Deputy Manager Joined: 2022

I joined Lakeview in January 2022 and have worked in adult health and social care for 14 years. I started my career as a carer and progressed to the role of Deputy Manager and this included mentoring team members and becoming a trainer.


As a Deputy Manager, I enjoy interacting with the residents as well as their family and friends and getting to know them all individually. I strongly believe in understanding the needs of each resident understanding resident to ensure we are offering relationship-centred care.

Frequently Asked Questions about Hallmark Lakeview

What types of Care is Hallmark Lakeview registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hallmark Lakeview have?

There are 58 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Hallmark Lakeview?

Close to Local shops, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hallmark Lakeview to the centre of Lightwater?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hallmark Lakeview to verify any information. View our terms and conditions. Hallmark Lakeview has an Enhanced Service - more info.