Hallmark Lakeview

Lightwater Road, Lightwater GU18 5XQ
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9.9 131 Reviews
  • Hallmark Lakeview, Lightwater
Nestled on a tranquil street in Lightwater's charming village, Hallmark Lakeview is a place where residents live each day to the full. Renowned for its award-winning residential and dementia care, residents can live here with peace of mind they’re in the best hands as well as relax, assured that all the essentials are covered with Hallmark All-Inclusive – including your favourite tipple and weekly manicure.

Experience a seamless blend of luxury and familiarity. At Lakeview, residents are supported with a passionate and dedicated team enabling them to enjoy their day, their way. Recognising the hurdles that come with aging, every moment is embraced, both big and small, with a bighearted approach that places residents and their loved ones at the heart of everything the team at Lakeview provide.

Change can be daunting, but Lakeview strive to ease new residents into home life. Families stay together with the doors always open for loved ones to drop by at any time – day or night. With thoughtfully designed spaces, residents and guests can enjoy a cuppa and freshly baked treat in the convivial Woodland Café or relax on the terraces in the lush outdoor greenery. At Lakeview, Residents are supported to live each day to the full, continuing favourite hobbies and pastimes. They may even find something new.
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Care Provided by Hallmark Lakeview

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1660
  • Self-Funded Residential Dementia Care: from £1870

Fees are inclusive of a weekly hairdressing appointment, a weekly manicure/nail cut and tidy, a 6-8 weekly chiropody appointment.

These prices are only a guideline, please contact Hallmark Lakeview to find out the exact price for your requirements.

Contact Hallmark Lakeview to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Hallmark Lakeview to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Iftekhar Ahmed (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2014
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (58)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (58)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • Please pre-book your visits by calling the Reception Team.

Parking

  • There is a private car park available at Lakeview.

Hallmark Lakeview Reviews (131)

9.9

Hallmark Lakeview has a Review Score of 9.9 (9.933) out of 10, based on 35 reviews in the last 2 years.
Over all time Hallmark Lakeview has 131 reviews.

Overall Experience
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Date Published
  • 131
  • 19
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Reviewer Connection to Hallmark Lakeview
  • 54
  • 26
  • 7
  • 5
  • 5
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  • 5
  • 4
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  • 2
  • 2
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  • 1
  • 1
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Total of 131, showing 61-80
Review from Jane H (Daughter-in-law of Resident) published on 19 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is well run and to a very high standard of care.
The staff are helpful and the home is run for residents in a very caring and respectful way. The managers are very helpful and I would certainly recommend the home.
Reply from Inder Hanzra, General Manager at Hallmark LakeviewDear Jane H

Thank you for reviewing our care home and it is testament to the relationship-centered care that the team offer to all of the residents that you would be very happy to recommend Lakeview Care Home. Kind regards Inder
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Review from H T (Daughter of Resident) published on 13 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel my dad is happy and very settled here. It's been a tough 18 months but his care has remained at a very high standard. The staff really care for the residents and know them well. I can't imagine him being anywhere else and I feel very reassured by the staff at all times.
Reply from Inder Hanzra, General Manager at Hallmark LakeviewThank you for your review of Lakeview care home and the team and I are pleased to read that your dad has settled here and that you always feel reassured by the team. We offer relationship centred care which we pride ourselves on and I am delighted to learn that despite the challenges of the past 18 months you feel that we have all got to know your dad very well. It is our pleasure to look after him.
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Review from Susan C (Daughter of Resident) published on 4 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the time that my mum was at Lakeview, we were constantly satisfied with all aspects of her care both physically and mentally. The staff were very attentive to both Mum and us, her family. Mum ended her days at Lakeview surrounded by kind and compassionate people both in the care team and the management.
Reply from Inder Hanzra, General Manager at Hallmark LakeviewThank you for your kind words regarding my team at Lakeview. It was our privilege to be able to look after your mum whilst she was here and to support you and your family too.
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Review from June M (Respite Resident) published on 4 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been most satisfied with the care and attention given whilst here. There have been one or two hiccups but these were sorted out satisfactorily.
Reply from Inder Hanzra, General Manager at Hallmark LakeviewIt was a pleasure to welcome you here to Lakeview for a short stay and it has been a pleasure to be able to look after you. We aim to deliver person centred care at Lakeview and adapt our care planning and services according to the feedback that we receive. I am happy to know that you were able to share your challenges with the team here and they were rectified promptly. We hope that we will see you again very soon.
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Review from E R (Daughter of Resident) published on 17 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having spent two years as a resident at Lakeview, sadly my elderly mother recently passed away. In recent months she was bedridden and due to dementia and frailty was unable to make full use of the excellent facilities and activities offered. I will continue to remember the care and compassion she received
and send my sincerest thanks to all the staff at Lakeview.
Reply from Inder Hanzra, General Manager at Hallmark LakeviewIt was the pleasure of the entire team here at Lakeview to look after your mother over the past couple of years. We appreciate your kind comments about the care and compassion shown to her particularly during the past few months, we hope that you will come to see us from time to time.
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Review from Annabel M (Daughter of Resident) published on 26 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have recently moved my mother from another care home and have been so impressed by the manager, staff and welcome she has had. All staff have an excellent understanding of dementia, which has had a hugely positive impact on Mum's happiness and wellbeing. She feels secure, enjoys the activities and
wonders in the beautiful gardens. It has been a huge relief to find Lakeview and see Mum content and treated with dignity.
Reply from Inderpreet Hanzra at Hallmark LakeviewDear Annabel, we are so pleased that your Mum has settled well at Lakeview and has developed friendships with other residents.
Thank you for your confidence in my team; we will continue to strive for the best for all the residents at Lakeview.
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Review from B J (Resident) published on 23 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring team. I enjoyed my short term stay at Lakeview care home. Will come back to enjoy coffee with the residents and team.
Reply from Inderpreet Hanzra, General Manager at Hallmark LakeviewI am so pleased that your short stay at Lakeview was successful, and you recuperated well after your surgery.
Please drop in for coffee when possible; we miss you at Lakeview.
Regards.
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Review from Susan T (Daughter of Resident) published on 23 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so glad that Mum has been at Lakeview during the COVID period. The staff have been very kind, even arranging in-room one-to-one activities and reading to Mum when she was poorly. I don't think she could have been better looked after anywhere.
Reply from Inderpreet Hanzra, General Manager at Hallmark LakeviewThank you for your feedback. Last year has been challenging with the Covid -19; however, the team at Lakeview has risen above the challenge of delivering relationship-centred care.
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Review from J O (Daughter of Resident) published on 27 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A welcome beginning of return to life this month, albeit too late due to government policy, for my father's sense of wellbeing.
Reply from Inderpreet Hanzra, General Manager at Hallmark LakeviewThank you, J O, for your feedback. I am delighted to welcome you back at Lakeview and increase the number of activities in the home as per the latest government guidelines.
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Review from Carol C (Daughter of Resident) published on 21 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lakeview is a wonderful home with very caring staff. You feel part of a family. My mother is very well looked after in a stimulating environment with lots of varied activities.
Good food and nutrition, with personal care and dignity taken into account. All-round excellent care!
Reply from Inderpreet Hanzra, General Manager at Hallmark LakeviewThank you, Carol, for such positive feedback for care at Lakeview. I will share the feedback with our team who always strive to deliver the best for the residents.
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Review from Glen S (Daughter of Resident) published on 29 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident of Lakeview for almost four years now. I am delighted with the standard of cleanliness and care and would certainly recommend to others looking for a safe and secure placement for their loved ones. This has been a particularly difficult year for us all, but Lakeview staff and
management have made sure that mum has been kept safe and well in these troublesome times. Thank you.
Reply from Inder Hanzra, General Manager at Hallmark LakeviewOur relationship has definitely grown stronger with time with mum and yourself. Hoping once the pandemic is over we can all party again together.
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Review from Nick P (Son of Resident) published on 21 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff who clearly care for our loved ones. An innovative approach to Covid and facilitation of visits at this difficult time. Extremely impressed all round. Thank you.
Reply from Inder Hanzra, General Manager at Hallmark LakeviewNick thank you for completing the feedback survey and your feedback. 2020 has definitely been challenging for us, however, we have tried new ways to keep everyone connected during covid and it seems it has worked.
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Review from A D (Son of Resident) published on 21 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lakeview in Lightwater is an excellent modern, light, attractive care home with wonderful facilities in the garden and indoors. Professionally managed with first-class care for the individual residents.
Reply from Inder Hanzra, General Manager at Hallmark LakeviewThank you for your kind words. Looking forward to celebrating Christmas with your dad, it’s a pleasure to be part of his life.
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Review from Chris A (Son of Resident) published on 21 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since her arrival, Lakeview has worked hard to help my mother settle in and start to integrate with the activities and residents in the home. They have worked with the local GP to address a number of health issues and have always kept me informed.
Reply from Inder Hanzra, General Manager at Hallmark LakeviewThank you, Chris, for a very positive feedback. Our approach is to involve all health professionals and family to achieve the best possible care for our residents.
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Review from K W (Daughter of Resident) published on 21 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lakeview is a marvellous care home. Most importantly the staff really care about all the residents and make the environment a very pleasant one to live in and to come to as a visitor.
Reply from Inder Hanzra, General Manager at Hallmark LakeviewThank you for your feedback, looking forward to welcoming you back at Lakeview soon.
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Review from Sandra L (Daughter of Resident) published on 16 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lakeview is a warm and welcoming care home. The rooms are clean and homely.
The staff are second to none. Friendly, caring and care for their residents extremely well.
Activities are always happening; painting, quizzes, dancing, bingo and outings. I would highly recommend Lakeview for care.
Reply from Inder Hanzra, General Manager at Hallmark LakeviewThank you for taking the time to review Lakeview Care Home.
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Review from S B (Son of Resident) published on 10 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my father gets is second to none.
The biggest compliment I can give Lakeview is that Dad always says 'If I can't be at home, this is the next best place'.
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Review from Martina M (Daughter of Resident) published on 9 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing care home who have looked after the residents with care and compassion throughout the Covid pandemic, ensuring their safety and well being at all times. The cheerful disposition of staff has remained throughout the difficult times we find ourselves in. The staff have gone above and beyond in
keeping the residents engaged in activities and finding ways to keep them in touch with their relatives when they have not been able to visit due to Covid precautions.
My father has been at Lakeview for a year and the peace of mind I have knowing he is well cared for is priceless.
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Review from R T (Husband of Resident) published on 9 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The visitor suite is very excellent. The staff are wonderful. It's a very friendly place and the home is welcoming.
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Review from A C (Daughter of Resident) published on 9 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visited my mother in the outdoor suite. Arrangements smooth and safety measures reassuring. The carer was very pleasant and helped mum look at photos with us. Good visit nice catch-up.
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Current Review Score: 9.9 (9.933)

Overview of Review Score

The Review Score of 9.9 (9.933) out of 10 for Hallmark Lakeview is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 35 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.933 for Hallmark Lakeview is calculated as follows: ( (388 Excellents x 5) + (28 Goods x 4) ) ÷ 416 Ratings = 4.933
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hallmark Lakeview is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 35 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 24 hours ago

Please contact the home for current vacancies

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Awards / Recognitions (24)

Meet the Team (2)

Iftekhar

Iftekhar Ahmed

Job Title: General Manager Joined: 2022

With over 15 years of experience in the care sector, I’m proud to lead the wonderful team here at Lakeview Care Home. I was drawn to Hallmark because it’s a respected name in the industry — known for innovation, compassion, and a genuine commitment to excellence. Being part of Lakeview allows me to contribute to those same high standards and create a truly special place for residents to call home.


In my day-to-day role, I oversee the smooth running of the home, ensuring we provide safe, person-centred care while supporting my team to grow in confidence and pride. The most rewarding part of my role is seeing residents happy, comfortable, and thriving, and knowing that their families feel reassured and supported.


What makes Hallmark — and Lakeview — stand out is the combination of luxury, warmth, and heartfelt care. It’s a home built on respect, dignity, and teamwork.


Outside of work, I love spending time with my family, exploring the outdoors, heading to the seaside, and enjoying movie nights or a friendly game of cricket with my children.

Charlotte

Charlotte Bennett

Job Title: Customer Relationship Manager

Having worked in the care industry since 2010, I have gained a lot of experience in supporting families through every step of their care journey.


It’s my job to be your main point of contact and ensure you have a positive experience from the moment you enquire with us. It’s a pleasure to be part of such a warm and vibrant community, and I’m truly looking forward to getting to know you and your loved ones.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hallmark Lakeview to verify any information. View our terms and conditions. Hallmark Lakeview has an Enhanced Service - more info.