Hallmark Lakeview

Lightwater Road, Lightwater GU18 5XQ
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9.9 114 Reviews
  • Hallmark Lakeview, Lightwater
Nestled on a tranquil street in Lightwater's charming village, Hallmark Lakeview is a place where residents live each day to the full. Renowned for its award-winning residential and dementia care, residents can live here with peace of mind they’re in the best hands as well as relax, assured that all the essentials are covered with Hallmark All-Inclusive – including your favourite tipple and weekly manicure.

Experience a seamless blend of luxury and familiarity. At Lakeview, residents are supported with a passionate and dedicated team enabling them to enjoy their day, their way. Recognising the hurdles that come with aging, every moment is embraced, both big and small, with a bighearted approach that places residents and their loved ones at the heart of everything the team at Lakeview provide.

Change can be daunting, but Lakeview strive to ease new residents into home life. Families stay together with the doors always open for loved ones to drop by at any time – day or night. With thoughtfully designed spaces, residents and guests can enjoy a cuppa and freshly baked treat in the convivial Woodland Café or relax on the terraces in the lush outdoor greenery. At Lakeview, Residents are supported to live each day to the full, continuing favourite hobbies and pastimes. They may even find something new.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1580
  • Self-Funded Residential Dementia Care: from £1700

Fees are inclusive of a weekly hairdressing appointment, a weekly manicure/nail cut and tidy, a 6-8 weekly chiropody appointment.

These prices are only a guideline, please contact Hallmark Lakeview to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Inderpreet Hanzra (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2014
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (58)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (58)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • Please pre-book your visits by calling the Reception Team.

Parking

  • There is a private car park available at Lakeview.

Hallmark Lakeview Reviews (114)

9.9

Hallmark Lakeview has a Review Score of 9.9 (9.862) out of 10, based on 30 reviews in the last 2 years.
Over all time Hallmark Lakeview has 114 reviews.

Overall Experience
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Date Published
  • 114
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Reviewer Connection to Hallmark Lakeview
  • 46
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  • 5
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Total of 114, showing 41-60
Review from David Y (Son of Resident) published on 19 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having visited quite a few care homes in the area, I was certain that Lakeview was the most suitable for my mother, but I was still nervous about how well she would settle in, having been a very independent and active person before her dementia. However, my family and I were delighted with the loving
care all the staff immediately showed her and to our great relief she quickly accepted Lakeview as her new home. It is a much better environment for her mental and physical health than being at home with a single carer; there is always company and she has made friends with many of the other residents. There are daily activities to keep her engaged and stimulated and the care exhibited by every member of staff is heartwarming. It truly is a calling for these clearly carefully selected team members, never merely a job. I am always totally confident that my mother is being looked after with the greatest care and that is peace of mind beyond measure. Thank you Lakeview!
Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Dear David


Thank you for your very kind review and I am pleased to read that you are delighted with the level of care and activities here at Lakeview and that your mother has settled well and has made many new friends. It has been a true pleasure for all of the team here to be able to support you and your family during recent months and we look forward to continue to do so and we are thrilled that you have the peace of mind that your mother is truly happy living at Lakeview. Kind regards Inder Hanzra, General Manager.

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Review from Roger H (Son of Resident) published on 20 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother receives excellent care. The facilities and design of Lakeview Care Home are very good. The carers are always very friendly and have a smile on their faces.
Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Dear Roger,
We are pleased to read that you are very happy with the care provided for your mother at Lakeview and that our team are always smiling and friendly. It is our pleasure to be able to look after your mother at our purpose-built care home. Kind regards, Inder.

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Review from Sue G (Daughter of Resident) published on 20 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Lakeview Care Home for over six years. It has been a home from home for her where every resident is treated as part of the family. Each individual is valued and cared for and my mother has thrived in this nurturing environment. Despite being in a wheelchair with dementia, her needs
were very well looked after. The care provided was exceptional even down to a carer applying makeup which my mother enjoyed (even at 95). Activities through the years have been fun and varied. My mother particularly enjoyed the garden facilities and the ballroom dancing. I have no hesitation in recommending Lakeview Care Home. The management team is professional and the manager is very experienced and consistently steady. It is a testament to the manager’s leadership skills that they coped and even thrived during the extreme challenges the pandemic caused.
Unfortunately, my mother had to leave Lakeview recently, a sad day indeed, as she now needs a nursing home.
Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Dear Sue,
Thank you so much for your review, it has been our absolute pleasure to look after your mother for over six years and we loved having her here as part of the family at Lakeview. We pride ourselves on our relationship-centred care and our wide range of daily activities and our gardens, especially our award-winning dementia garden. We were so sorry to say goodbye to your mother as she now needs nursing care however, please do keep in touch and pop in and see us whenever you are passing. Kind regards, Inder.

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Review from Jane H (Daughter-in-law of Resident) published on 19 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is well run and to a very high standard of care.
The staff are helpful and the home is run for residents in a very caring and respectful way. The managers are very helpful and I would certainly recommend the home.
Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Dear Jane H


Thank you for reviewing our care home and it is testament to the relationship-centered care that the team offer to all of the residents that you would be very happy to recommend Lakeview Care Home. Kind regards Inder

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Review from H T (Daughter of Resident) published on 13 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel my dad is happy and very settled here. It's been a tough 18 months but his care has remained at a very high standard. The staff really care for the residents and know them well. I can't imagine him being anywhere else and I feel very reassured by the staff at all times.
Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Thank you for your review of Lakeview care home and the team and I are pleased to read that your dad has settled here and that you always feel reassured by the team. We offer relationship centred care which we pride ourselves on and I am delighted to learn that despite the challenges of the past 18 months you feel that we have all got to know your dad very well. It is our pleasure to look after him.

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Review from Susan C (Daughter of Resident) published on 4 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the time that my mum was at Lakeview, we were constantly satisfied with all aspects of her care both physically and mentally. The staff were very attentive to both Mum and us, her family. Mum ended her days at Lakeview surrounded by kind and compassionate people both in the care team and the management.
Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Thank you for your kind words regarding my team at Lakeview. It was our privilege to be able to look after your mum whilst she was here and to support you and your family too.

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Review from June M (Respite Resident) published on 4 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been most satisfied with the care and attention given whilst here. There have been one or two hiccups but these were sorted out satisfactorily.
Reply from Inder Hanzra, General Manager at Hallmark Lakeview

It was a pleasure to welcome you here to Lakeview for a short stay and it has been a pleasure to be able to look after you. We aim to deliver person centred care at Lakeview and adapt our care planning and services according to the feedback that we receive. I am happy to know that you were able to share your challenges with the team here and they were rectified promptly. We hope that we will see you again very soon.

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Review from E R (Daughter of Resident) published on 17 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having spent two years as a resident at Lakeview, sadly my elderly mother recently passed away. In recent months she was bedridden and due to dementia and frailty was unable to make full use of the excellent facilities and activities offered. I will continue to remember the care and compassion she received
and send my sincerest thanks to all the staff at Lakeview.
Reply from Inder Hanzra, General Manager at Hallmark Lakeview

It was the pleasure of the entire team here at Lakeview to look after your mother over the past couple of years. We appreciate your kind comments about the care and compassion shown to her particularly during the past few months, we hope that you will come to see us from time to time.

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Review from Annabel M (Daughter of Resident) published on 26 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have recently moved my mother from another care home and have been so impressed by the manager, staff and welcome she has had. All staff have an excellent understanding of dementia, which has had a hugely positive impact on Mum's happiness and wellbeing. She feels secure, enjoys the activities and
wonders in the beautiful gardens. It has been a huge relief to find Lakeview and see Mum content and treated with dignity.
Reply from Inderpreet Hanzra at Hallmark Lakeview

Dear Annabel, we are so pleased that your Mum has settled well at Lakeview and has developed friendships with other residents.
Thank you for your confidence in my team; we will continue to strive for the best for all the residents at Lakeview.

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Review from B J (Resident) published on 23 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring team. I enjoyed my short term stay at Lakeview care home. Will come back to enjoy coffee with the residents and team.
Reply from Inderpreet Hanzra, General Manager at Hallmark Lakeview

I am so pleased that your short stay at Lakeview was successful, and you recuperated well after your surgery.
Please drop in for coffee when possible; we miss you at Lakeview.
Regards.

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Review from Susan T (Daughter of Resident) published on 23 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so glad that Mum has been at Lakeview during the COVID period. The staff have been very kind, even arranging in-room one-to-one activities and reading to Mum when she was poorly. I don't think she could have been better looked after anywhere.
Reply from Inderpreet Hanzra, General Manager at Hallmark Lakeview

Thank you for your feedback. Last year has been challenging with the Covid -19; however, the team at Lakeview has risen above the challenge of delivering relationship-centred care.

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Review from J O (Daughter of Resident) published on 27 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A welcome beginning of return to life this month, albeit too late due to government policy, for my father's sense of wellbeing.
Reply from Inderpreet Hanzra, General Manager at Hallmark Lakeview

Thank you, J O, for your feedback. I am delighted to welcome you back at Lakeview and increase the number of activities in the home as per the latest government guidelines.

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Review from Carol C (Daughter of Resident) published on 21 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lakeview is a wonderful home with very caring staff. You feel part of a family. My mother is very well looked after in a stimulating environment with lots of varied activities.
Good food and nutrition, with personal care and dignity taken into account. All-round excellent care!
Reply from Inderpreet Hanzra, General Manager at Hallmark Lakeview

Thank you, Carol, for such positive feedback for care at Lakeview. I will share the feedback with our team who always strive to deliver the best for the residents.

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Review from Glen S (Daughter of Resident) published on 29 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident of Lakeview for almost four years now. I am delighted with the standard of cleanliness and care and would certainly recommend to others looking for a safe and secure placement for their loved ones. This has been a particularly difficult year for us all, but Lakeview staff and
management have made sure that mum has been kept safe and well in these troublesome times. Thank you.
Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Our relationship has definitely grown stronger with time with mum and yourself. Hoping once the pandemic is over we can all party again together.

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Review from Nick P (Son of Resident) published on 21 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff who clearly care for our loved ones. An innovative approach to Covid and facilitation of visits at this difficult time. Extremely impressed all round. Thank you.
Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Nick thank you for completing the feedback survey and your feedback. 2020 has definitely been challenging for us, however, we have tried new ways to keep everyone connected during covid and it seems it has worked.

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Review from A D (Son of Resident) published on 21 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lakeview in Lightwater is an excellent modern, light, attractive care home with wonderful facilities in the garden and indoors. Professionally managed with first-class care for the individual residents.
Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Thank you for your kind words. Looking forward to celebrating Christmas with your dad, it’s a pleasure to be part of his life.

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Review from Chris A (Son of Resident) published on 21 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since her arrival, Lakeview has worked hard to help my mother settle in and start to integrate with the activities and residents in the home. They have worked with the local GP to address a number of health issues and have always kept me informed.
Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Thank you, Chris, for a very positive feedback. Our approach is to involve all health professionals and family to achieve the best possible care for our residents.

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Review from K W (Daughter of Resident) published on 21 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lakeview is a marvellous care home. Most importantly the staff really care about all the residents and make the environment a very pleasant one to live in and to come to as a visitor.
Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Thank you for your feedback, looking forward to welcoming you back at Lakeview soon.

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Review from Sandra L (Daughter of Resident) published on 16 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lakeview is a warm and welcoming care home. The rooms are clean and homely.
The staff are second to none. Friendly, caring and care for their residents extremely well.
Activities are always happening; painting, quizzes, dancing, bingo and outings. I would highly recommend Lakeview for care.
Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Thank you for taking the time to review Lakeview Care Home.

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Review from S B (Son of Resident) published on 10 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my father gets is second to none.
The biggest compliment I can give Lakeview is that Dad always says 'If I can't be at home, this is the next best place'.
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Current Review Score: 9.9 (9.862)

Overview of Review Score

The Review Score of 9.9 (9.862) out of 10 for Hallmark Lakeview is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.862 for Hallmark Lakeview is calculated as follows: ( (307 Excellents x 5) + (47 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 355 Ratings = 4.862
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hallmark Lakeview is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 01 Sep 2025

Please contact the home for current vacancies

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Awards / Recognitions (23)

Meet the Team (2)

Inderpreet

Inderpreet Hanzra

Job Title: General Manager Joined: 2018

I’m the General Manager at Lakeview Care Home and have over 13 years’ experience in the care industry. My passion for care and drive to enhance the well-being of residents, meant a huge change of career from being a Pharmacist. Every day, I look forward to meeting residents and making a difference to their lives. Our passion at Lakeview is to deliver relationship-centred care that is second to none. So, I welcome you to be part of the outstanding care experience we share at Lakeview.

Iftekhar

Iftekhar Ahmed

Job Title: Deputy Manager Joined: 2022

I joined Lakeview in January 2022 and have worked in adult health and social care for 14 years. I started my career as a carer and progressed to the role of Deputy Manager and this included mentoring team members and becoming a trainer.


As a Deputy Manager, I enjoy interacting with the residents as well as their family and friends and getting to know them all individually. I strongly believe in understanding the needs of each resident understanding resident to ensure we are offering relationship-centred care.

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