Hallmark Lakeview

Lightwater Road, Lightwater GU18 5XQ
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9.9 119 Reviews
  • Hallmark Lakeview, Lightwater
Nestled on a tranquil street in Lightwater's charming village, Hallmark Lakeview is a place where residents live each day to the full. Renowned for its award-winning residential and dementia care, residents can live here with peace of mind they’re in the best hands as well as relax, assured that all the essentials are covered with Hallmark All-Inclusive – including your favourite tipple and weekly manicure.

Experience a seamless blend of luxury and familiarity. At Lakeview, residents are supported with a passionate and dedicated team enabling them to enjoy their day, their way. Recognising the hurdles that come with aging, every moment is embraced, both big and small, with a bighearted approach that places residents and their loved ones at the heart of everything the team at Lakeview provide.

Change can be daunting, but Lakeview strive to ease new residents into home life. Families stay together with the doors always open for loved ones to drop by at any time – day or night. With thoughtfully designed spaces, residents and guests can enjoy a cuppa and freshly baked treat in the convivial Woodland Café or relax on the terraces in the lush outdoor greenery. At Lakeview, Residents are supported to live each day to the full, continuing favourite hobbies and pastimes. They may even find something new.
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Care Provided by Hallmark Lakeview

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1580
  • Self-Funded Residential Dementia Care: from £1700

Fees are inclusive of a weekly hairdressing appointment, a weekly manicure/nail cut and tidy, a 6-8 weekly chiropody appointment.

These prices are only a guideline, please contact Hallmark Lakeview to find out the exact price for your requirements.

Contact Hallmark Lakeview to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Hallmark Lakeview to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Iftekhar Ahmed (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2014
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (58)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (58)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • Please pre-book your visits by calling the Reception Team.

Parking

  • There is a private car park available at Lakeview.

Hallmark Lakeview Reviews (119)

9.9

Hallmark Lakeview has a Review Score of 9.9 (9.873) out of 10, based on 28 reviews in the last 2 years.
Over all time Hallmark Lakeview has 119 reviews.

Overall Experience
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Reviewer Connection to Hallmark Lakeview
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Total of 119, showing 41-60
Review from Robert M (Son of Resident) published on 11 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great staff, great welcome and care. Would definitely recommend it to others.
Reply from Inder Hanzra, General Manager at Hallmark Lakeview
Dear Robert,
Thank you for taking the time to write a review following your mum's recent respite stays at Lakeview. It was the pleasure of our entire team here at Lakeview to look after your mum here…read more
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Review from Louise H (Daughter of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother moved into Lakeview in January this year. She has Alzheimer’s disease and was very resistant to the idea of such a move. She has been welcomed with open arms and has settled quickly. The staff are extremely good-natured and have been professional, reassuring, thoughtful and empathetic at
all times. We have witnessed her having a good giggle with them on a number of occasions! Her room is spacious and comfortable; she is surrounded by familiar objects from her own home and family photographs. She enjoys mealtimes and has commented frequently on the excellent food. She has had her hair and nails done several times already! The café on the ground floor provides a perfect environment for visits. Heartfelt thanks to the entire team!
Reply from Inder Hanzra, General Manager at Hallmark Lakeview
It is our pleasure to have been able to welcome your mother to Lakeview and we are delighted that she is settling into her new home very well, we are enjoying getting to know all about her and being…read more
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Review from Jacqueline G (Daughter of Resident) published on 30 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All those I met who were looking after Mum did with kindness and care. Mum enjoyed their company, particularly their capacity for having a bit of fun.
In Mum's last few weeks, they all went over and above to ensure that she was comfortable and loved.
Reply from Inder Hanzra, General Manager at Hallmark Lakeview
Dear Jackie,
Thank you for your kind review and it was our pleasure to look after your mum. We have many fond memories of time spent with her, in particular her lovely lemon tree. We all miss her…read more
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Review from Sue C (Relative of Resident) published on 5 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
At a difficult time, we could not have made a better choice of home. Staff genuinely care and take time to get to know you and have been very supportive. It is a lovely, clean, bright home, and always has a nice feel about it. The choice of food is excellent. Management always available to speak with
you about any concerns. There is a definite open-door policy, which is so reassuring. Highly recommended.
Reply from Inder Hanzra, General Manager at Hallmark Lakeview
Dear Sue, thank you for your review of Lakeview, and I am pleased that you feel the team are supportive and that you are pleased with the food, cleanliness and atmosphere and ambience at Lakeview Care…read more
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Review from Stephen S (Son of Resident) published on 5 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lakeview care home was an excellent choice for my mum. Caring staff and management, well kept, welcoming, modern care home - excellent home for my mum who suffers from dementia.
Reply from Inder Hanzra, General Manager at Hallmark Lakeview
Dear Stephen, thank you for your review, and we are pleased to read that you are pleased with the choice of Lakeview Care Home for your Mum. It is our pleasure to look after her here and to be able to…read more
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Review from David Y (Son of Resident) published on 19 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having visited quite a few care homes in the area, I was certain that Lakeview was the most suitable for my mother, but I was still nervous about how well she would settle in, having been a very independent and active person before her dementia. However, my family and I were delighted with the loving
care all the staff immediately showed her and to our great relief she quickly accepted Lakeview as her new home. It is a much better environment for her mental and physical health than being at home with a single carer; there is always company and she has made friends with many of the other residents. There are daily activities to keep her engaged and stimulated and the care exhibited by every member of staff is heartwarming. It truly is a calling for these clearly carefully selected team members, never merely a job. I am always totally confident that my mother is being looked after with the greatest care and that is peace of mind beyond measure. Thank you Lakeview!
Reply from Inder Hanzra, General Manager at Hallmark Lakeview
Dear David

Thank you for your very kind review and I am pleased to read that you are delighted with the level of care and activities here at Lakeview and that your mother has settled well and has…read more
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Review from Roger H (Son of Resident) published on 20 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother receives excellent care. The facilities and design of Lakeview Care Home are very good. The carers are always very friendly and have a smile on their faces.
Reply from Inder Hanzra, General Manager at Hallmark Lakeview
Dear Roger,
We are pleased to read that you are very happy with the care provided for your mother at Lakeview and that our team are always smiling and friendly. It is our pleasure to be able to look…read more
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Review from Sue G (Daughter of Resident) published on 20 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Lakeview Care Home for over six years. It has been a home from home for her where every resident is treated as part of the family. Each individual is valued and cared for and my mother has thrived in this nurturing environment. Despite being in a wheelchair with dementia, her needs
were very well looked after. The care provided was exceptional even down to a carer applying makeup which my mother enjoyed (even at 95). Activities through the years have been fun and varied. My mother particularly enjoyed the garden facilities and the ballroom dancing. I have no hesitation in recommending Lakeview Care Home. The management team is professional and the manager is very experienced and consistently steady. It is a testament to the manager’s leadership skills that they coped and even thrived during the extreme challenges the pandemic caused.
Unfortunately, my mother had to leave Lakeview recently, a sad day indeed, as she now needs a nursing home.
Reply from Inder Hanzra, General Manager at Hallmark Lakeview
Dear Sue,
Thank you so much for your review, it has been our absolute pleasure to look after your mother for over six years and we loved having her here as part of the family at Lakeview. We pride…read more
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Review from Jane H (Daughter-in-law of Resident) published on 19 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is well run and to a very high standard of care.
The staff are helpful and the home is run for residents in a very caring and respectful way. The managers are very helpful and I would certainly recommend the home.
Reply from Inder Hanzra, General Manager at Hallmark Lakeview
Dear Jane H

Thank you for reviewing our care home and it is testament to the relationship-centered care that the team offer to all of the residents that you would be very happy to recommend…read more
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Review from H T (Daughter of Resident) published on 13 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel my dad is happy and very settled here. It's been a tough 18 months but his care has remained at a very high standard. The staff really care for the residents and know them well. I can't imagine him being anywhere else and I feel very reassured by the staff at all times.
Reply from Inder Hanzra, General Manager at Hallmark Lakeview
Thank you for your review of Lakeview care home and the team and I are pleased to read that your dad has settled here and that you always feel reassured by the team. We offer relationship centred care…read more
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Review from Susan C (Daughter of Resident) published on 4 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the time that my mum was at Lakeview, we were constantly satisfied with all aspects of her care both physically and mentally. The staff were very attentive to both Mum and us, her family. Mum ended her days at Lakeview surrounded by kind and compassionate people both in the care team and the management.
Reply from Inder Hanzra, General Manager at Hallmark Lakeview
Thank you for your kind words regarding my team at Lakeview. It was our privilege to be able to look after your mum whilst she was here and to support you and your family too.
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Review from June M (Respite Resident) published on 4 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been most satisfied with the care and attention given whilst here. There have been one or two hiccups but these were sorted out satisfactorily.
Reply from Inder Hanzra, General Manager at Hallmark Lakeview
It was a pleasure to welcome you here to Lakeview for a short stay and it has been a pleasure to be able to look after you. We aim to deliver person centred care at Lakeview and adapt our care…read more
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Review from E R (Daughter of Resident) published on 17 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having spent two years as a resident at Lakeview, sadly my elderly mother recently passed away. In recent months she was bedridden and due to dementia and frailty was unable to make full use of the excellent facilities and activities offered. I will continue to remember the care and compassion she received
and send my sincerest thanks to all the staff at Lakeview.
Reply from Inder Hanzra, General Manager at Hallmark Lakeview
It was the pleasure of the entire team here at Lakeview to look after your mother over the past couple of years. We appreciate your kind comments about the care and compassion shown to her…read more
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Review from Annabel M (Daughter of Resident) published on 26 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have recently moved my mother from another care home and have been so impressed by the manager, staff and welcome she has had. All staff have an excellent understanding of dementia, which has had a hugely positive impact on Mum's happiness and wellbeing. She feels secure, enjoys the activities and
wonders in the beautiful gardens. It has been a huge relief to find Lakeview and see Mum content and treated with dignity.
Reply from Inderpreet Hanzra at Hallmark Lakeview
Dear Annabel, we are so pleased that your Mum has settled well at Lakeview and has developed friendships with other residents.
Thank you for your confidence in my team; we will continue to strive…read more
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Review from B J (Resident) published on 23 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring team. I enjoyed my short term stay at Lakeview care home. Will come back to enjoy coffee with the residents and team.
Reply from Inderpreet Hanzra, General Manager at Hallmark Lakeview
I am so pleased that your short stay at Lakeview was successful, and you recuperated well after your surgery.
Please drop in for coffee when possible; we miss you at Lakeview.
Regards.
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Review from Susan T (Daughter of Resident) published on 23 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so glad that Mum has been at Lakeview during the COVID period. The staff have been very kind, even arranging in-room one-to-one activities and reading to Mum when she was poorly. I don't think she could have been better looked after anywhere.
Reply from Inderpreet Hanzra, General Manager at Hallmark Lakeview
Thank you for your feedback. Last year has been challenging with the Covid -19; however, the team at Lakeview has risen above the challenge of delivering relationship-centred care.
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Review from J O (Daughter of Resident) published on 27 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A welcome beginning of return to life this month, albeit too late due to government policy, for my father's sense of wellbeing.
Reply from Inderpreet Hanzra, General Manager at Hallmark Lakeview
Thank you, J O, for your feedback. I am delighted to welcome you back at Lakeview and increase the number of activities in the home as per the latest government guidelines.
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Review from Carol C (Daughter of Resident) published on 21 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lakeview is a wonderful home with very caring staff. You feel part of a family. My mother is very well looked after in a stimulating environment with lots of varied activities.
Good food and nutrition, with personal care and dignity taken into account. All-round excellent care!
Reply from Inderpreet Hanzra, General Manager at Hallmark Lakeview
Thank you, Carol, for such positive feedback for care at Lakeview. I will share the feedback with our team who always strive to deliver the best for the residents.
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Review from Glen S (Daughter of Resident) published on 29 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident of Lakeview for almost four years now. I am delighted with the standard of cleanliness and care and would certainly recommend to others looking for a safe and secure placement for their loved ones. This has been a particularly difficult year for us all, but Lakeview staff and
management have made sure that mum has been kept safe and well in these troublesome times. Thank you.
Reply from Inder Hanzra, General Manager at Hallmark Lakeview
Our relationship has definitely grown stronger with time with mum and yourself. Hoping once the pandemic is over we can all party again together.
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Review from Nick P (Son of Resident) published on 21 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff who clearly care for our loved ones. An innovative approach to Covid and facilitation of visits at this difficult time. Extremely impressed all round. Thank you.
Reply from Inder Hanzra, General Manager at Hallmark Lakeview
Nick thank you for completing the feedback survey and your feedback. 2020 has definitely been challenging for us, however, we have tried new ways to keep everyone connected during covid and it seems…read more
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Current Review Score: 9.9 (9.873)

Overview of Review Score

The Review Score of 9.9 (9.873) out of 10 for Hallmark Lakeview is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.873 for Hallmark Lakeview is calculated as follows: ( (290 Excellents x 5) + (40 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 331 Ratings = 4.873
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hallmark Lakeview is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 03 Nov 2025

Please contact the home for current vacancies

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Awards / Recognitions (23)

Meet the Team (2)

Iftekhar

Iftekhar Ahmed

Job Title: General Manager Joined: 2022

With over 15 years of experience in the care sector, I’m proud to lead the wonderful team here at Lakeview Care Home. I was drawn to Hallmark because it’s a respected name in the industry — known for innovation, compassion, and a genuine commitment to excellence. Being part of Lakeview allows me to contribute to those same high standards and create a truly special place for residents to call home.


In my day-to-day role, I oversee the smooth running of the home, ensuring we provide safe, person-centred care while supporting my team to grow in confidence and pride. The most rewarding part of my role is seeing residents happy, comfortable, and thriving, and knowing that their families feel reassured and supported.


What makes Hallmark — and Lakeview — stand out is the combination of luxury, warmth, and heartfelt care. It’s a home built on respect, dignity, and teamwork.


Outside of work, I love spending time with my family, exploring the outdoors, heading to the seaside, and enjoying movie nights or a friendly game of cricket with my children.

Charlotte

Charlotte Bennett

Job Title: Customer Relationship Manager

Having worked in the care industry since 2010, I have gained a lot of experience in supporting families through every step of their care journey.


It’s my job to be your main point of contact and ensure you have a positive experience from the moment you enquire with us. It’s a pleasure to be part of such a warm and vibrant community, and I’m truly looking forward to getting to know you and your loved ones.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hallmark Lakeview to verify any information. View our terms and conditions. Hallmark Lakeview has an Enhanced Service - more info.