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Hallmark Lakeview

Lightwater Road, Lightwater, Surrey GU18 5XQ
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Hallmark Lakeview, Lightwater
Hallmark Lakeview, Lightwater
Hallmark Lakeview, Lightwater

Nestled on a tranquil street in Lightwater's charming village, Hallmark Lakeview is a place where residents live each day to the full. Renowned for its award-winning residential and dementia care, residents can live here with peace of mind they’re in the best hands as well as relax, assured that all the essentials are covered with Hallmark All-Inclusive – including your favourite tipple and weekly manicure.

Experience a seamless blend of luxury...  

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Care Provided by Hallmark Lakeview

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Accreditations

  • Adopt A Grandparent

Facilities

  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,660N/A
Residential Dementia CareFrom £1,890N/A

Fees are inclusive of a weekly hairdressing appointment, a weekly manicure/nail cut and tidy, a 6-8 weekly chiropody appointment.

Contact Hallmark Lakeview to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Iftekhar Ahmed (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2014
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (58)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (58)
  • Couples/Companion Rooms with ensuite Wet Room (2)

Visiting

  • Please pre-book your visits by calling the Reception Team.

Parking

  • There is a private car park available at Lakeview.

Hallmark Lakeview Reviews (149)

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10

Hallmark Lakeview has a Review Score of 10 (9.963) out of 10, based on 52 reviews in the last 2 years. Over all time Hallmark Lakeview has 149 reviews.

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Showing 149 reviews matching selected criteria
Review from S P (Resident / Service User) published on 30 July 2025 Submitted via Postal Card
Overall Experience

Very, very friendly team.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Thank you so much for your kind words about the team. It is our pleasure to have you as part of the Lakeview family.

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Review from P A (Daughter of Resident) published on 24 April 2025 Submitted via Postal Card
Overall Experience

Lakeview is a wonderful care home. The staff and management team are all so kind and caring towards residents and take great care of my Dad. The activities team organise lots of engaging events tailored to residents interests and physical abilities. The grounds and the home are beautifully maintained and residents enjoy the gardens. The catering team put on lovely menus daily and carer for all the in house events, such as parties and seasonal celebrations. There is always something going on. We are so grateful to all the team for all the care and assistance they give to my Dad who is very happy here.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Thank you so much for such positive feedback. I will ensure your comments are passed onto the team, who I know will be so pleased. We are so honoured to care for your father, thank you for trusting us with his care.

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Review from M C (Son of Resident) published on 24 April 2025 Submitted via Postal Card
Overall Experience

I am extremely happy with every aspect of care given to my father. Each and every one of the staff cares about his individual needs, the level of care is second to none. The standards are of the highest quality and the home is managed expertly along with the team of caring, professional and friendly staff. The rooms are comfortable and personalised and the activity schedule and menus are both engaging and excellent. I would not hesitate to recommend Lakeview Care Home.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Thank you so much for your kind words, I will ensure they are passed onto the team. It is our privilege to care for your father and we're so thankful you chose Lakeview for him.

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Review from H C (Wife of Resident) published on 22 April 2025 Submitted via Postal Card
Overall Experience

I am really pleased we chose Lakeview as a home for my husband, he has been very well cared for on the dementia floor. The staff are so welcoming and kind and always keep me informed of any issues or changes. The home is superbly clean and modern and very homely. I am always given a warm welcome, whatever time of the day I visit. There is lots going on each day, activities for residents and social events for residents and families. There is always a great choice of food on the menu and snacks throughout the day. I cannot speak highly enough of this excellent home.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Thank you so much for your kind words, we are so pleased that you have been happy with the care provided. I will make sure that your feedback is given to the team, they will be delighted to know this.

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Review from Y K (Friend of Resident) published on 11 March 2025 Submitted via Postal Card
Overall Experience

The staff's friendliness is exceptional.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

thank you ever so much for your kind words. We as a team always try our best to welcome our guests with a smile and friendliness of course.

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Review from L M (Niece of Resident) published on 11 March 2025 Submitted via Postal Card
Overall Experience

My family member has the best time of his life under his circumstances. Thank you for making it such a special place for all residents.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Thank you for sharing this with us, we are always thrilled to hear that we are making a positive difference to somebodys life, that is what we are here for.

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Review from J T (Daughter-in-law of Resident) published on 14 February 2025 Submitted via Postal Card
Overall Experience

When mum needed respite care, luckily we found Lakeview in our village! The care given was superb. Mum was well looked after. Being a lady who always liked to look good in her business life, she was delighted to discuss her outfit of the day and to have her nails polished. We were more than happy.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Thank you so much for sharing this with us. We are so pleased to know that you were happy with the care we provided. Feedback from our relatives is so important, this will be shared with the rest of the team at Lakeveiw.

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Review from Valerie B (Regular Volunteer) published on 5 February 2025 Submitted via Postal Card
Overall Experience
I usually visit once a month with members of the local church. We have a short service of hymns for those who wish to join in. The residents are always very happy and seem to really enjoy living in Lakeview. We sit with them and have a cup of tea or coffee after the service.

It is always a joy to be with them and the staff who are also very kind and friendly.

Reply from Inder Hanzra, General Manger at Hallmark Lakeview

Thank you, for sharing this with us, it really is a pleasure to hear. I will make sure our this is passed onto the team at Lakeview.

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Review from G L (Daughter of Resident) published on 29 January 2025 Submitted via Postal Card
Overall Experience

Friendly staff, approachable and courteous. They know my mother and her family and it all works well.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Thank you so much for sharing this lovely review in regards to our team. It is important to us to make the effort with every family that we welcome into Lakeview.

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Review from J D (Friend of Resident) published on 28 January 2025 Submitted via Postal Card
Overall Experience

Always made welcome and resident already in orangery.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

We are so pleased to hear that you always feel welcome at Lakeview and have a friend that is happy staying with us. Thank you for your kind words.

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Review from M P (Son of Resident) published on 16 January 2025 Submitted via Postal Card
Overall Experience
When I was searching for a care home for my mother, Hallmark Lakeview stood out from the others. I visited because it seemed to have a genuine community spirit. The staff were warm and welcoming, everybody seemed to know who all the family visitors were. The residents seemed genuinely happy and pleased to be there.

My mother has now been at Lakeview for a few years and I can honestly say that the team constantly strive to make life better for the residents all the time.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Thank you for taking the time to share such wonderful feedback on Lakeview. Everyone that visits Lakeview deserves a warm welcome and we are so happy to hear that you feel that way.

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Review from Fiona C (Niece of Resident) published on 19 December 2024 Submitted via Postal Card
Overall Experience

I found Lakeview care home after my uncle was admitted to hospital after a fall at home. He moved into Lakeview initially for a respite period but he settled so well, he agreed to make it permanent soon after. Thank you to Lakeview for facilitating a very smooth transition for him, for being efficient and for great care.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Thank you for your kind words. It is great to hear that your uncle settled so well with us, it is always our aim to make every resident feel as comfortable and happy as possible. The team will be delighted to hear this.

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Review from G P (Daughter of Resident) published on 17 June 2024 Submitted via Postal Card
Overall Experience

My Mother moved into Lakeview in March 2024, and I cannot speak too highly of the level of care and attention she has received. It was a big step for Mum but all the staff and management have helped her to settle in and made her feel at home she says how safe and looked after she feels, which is very important to her and to the family. Mum had her 100th Birthday shortly before she moved, and Lakeview gave her a lovely party at the beginning of May to celebrate - so kind and much appreciated by the family.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Thank you for taking the time to share your kind words, we are so glad to hear that Mum felt safe and looked after by us, this is something we strive to do as a team at Lakeview. Being able to celebrate her 100th birthday was our privilege and we are so glad that we could do that for your family.

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Review from P W (Son of Resident) published on 29 February 2024 Submitted via Postal Card
Overall Experience
Mum became a resident in 2023 after extensive research into various local homes.
We were and continue to be impressed with the professionalism of the staff, the homely nature and excellent facilities of Lakeview.

It gives us great peace of mind knowing that Mum is being looked after as we would want her to be.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

We are so pleased to hear that you are and continue to be impressed with Lakeview. Giving you peace of mind that your Mum is safe and happy is so important, I will pass this message on to the rest of our team.

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Review from Janice H (Friend of Resident) published on 31 January 2024 Submitted via Postal Card
Overall Experience

Difficult to part the care. Good to have the check-in and out recorded. My friend was sitting comfortably and well-dressed, as always. The residents had been making biscuits which we shared with a hot drink. The staff were having a meeting but there were two in the sitting room to chat to and ask various questions about Christmas plans etc. As always a friendly welcome from the reception staff.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Janice, thank you for your kind words. We take pride in giving everybody that visits Lakeview a warm welcome and the team will be most appreciative that this has been acknowledged.

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Review from Clare F (Daughter of Resident) published on 26 January 2024 Submitted via Postal Card
Overall Experience

Amazing experience. Everyone is so kind, helpful and also friendly. Mum is very happy and joins in the activities.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Clare, thank you so much for your kind words. We are pleased to hear that your mother is happy with us here, and we will continue to cherish her as part of our Lakeview family.

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Review from L B (Daughter of Resident) published on 25 January 2024 Submitted via Postal Card
Overall Experience

We were very happy with how Mum was welcomed into Hallmark Lakeview. She made rapid recovery from her spell in hospital with the encouragement of the staff and we knew she was in safe hands. Christmas was extra special and it was clear how much effort the staff put in to make the occasions enjoyable. Thanks to all!

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Thank you for your lovely words, it has been our absolute pleasure welcoming your mother into Lakeview. The team will be very pleased to hear this positive feedback and we look forward to providing the continued support.

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Review from P P (Daughter of Resident) published on 19 December 2023 Submitted via Postal Card
Overall Experience

Mum needs a lot of care and support following a recent stroke. The staff ensure that she receives this, and although it had taken time for her to settle in, she appears quite happy here. The home is bright, clean and welcoming. Mum's physical appearance now is much improved and so different from the way she looked on discharge from the hospital. My only reservation is about the laundry service - clothes are returned unironed and badly creased, with unidentified marks, and are not stored away properly.

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Review from Anne T (Daughter of Resident) published on 20 November 2023 Submitted via Postal Card
Overall Experience

Reception staff are great, always friendly, welcoming and helpful. This in turn leads to a good atmosphere throughout Lakeview. My mother is well cared for and is generally happy and seeming much brighter now.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Anne, thank you so much for your positive feedback, I will ensure your kind words are shared with the team. It is a pleasure to have your mother with us as part of the Lakeview family and I'm so pleased to hear that she is happy.

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Review from Beril S (Great-granddaughter of Resident) published on 20 November 2023 Submitted via Postal Card
Overall Experience

We are so happy with the wonderful care my grandma received since coming to Lakeview. The staff are so kind and have always strived to help Grandma as much a they can. For me the staff from reception, entertainment team, carers, senior carers and catering team are exceptional and make this as much as a home as possible. The home is beautifully clean and a lot of effort clearly give into making the home inviting for residents and their families. Thank you so much for everything you do!

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Thank you so much for taking the time to share such kind words about the home and team. It is our privilege to care for your grandmother and I'd like to thank you again for trusting us to do so.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 July 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 01 September 2026

Please contact the home for current vacancies

News (0) & Events (1)

News

There are no news items for Hallmark Lakeview.

Upcoming Events

Awards / Recognitions (24)

Accreditations

Meet the Team (2)

Iftekhar Ahmed
Iftekhar AhmedJob Title:General ManagerJoined: 2022

With over 15 years of experience in the care sector, I’m proud to lead the wonderful team here at Lakeview Care Home. I was drawn to Hallmark because it’s a respected name in the industry — known for innovation, compassion, and a genuine commitment to excellence. Being part of Lakeview allows me to contribute to those same high standards and create a truly special place for residents to call home.

In my day-to-day role, I oversee the smooth running of the home, ensuring we provide safe, person-centred care while supporting my team to grow in confidence and pride. The most rewarding part of my role is seeing residents happy, comfortable, and thriving, and knowing that their families feel reassured and supported.

What makes Hallmark — and Lakeview — stand out is the combination of luxury, warmth, and heartfelt care. It’s a home built on respect, dignity, and teamwork.

Outside of work, I love spending time with my family, exploring the outdoors, heading to the seaside, and enjoying movie nights or a friendly game of cricket with my children.

Charlotte Bennett
Charlotte BennettJob Title:Customer Relationship Manager

Having worked in the care industry since 2010, I have gained a lot of experience in supporting families through every step of their care journey.

It’s my job to be your main point of contact and ensure you have a positive experience from the moment you enquire with us. It’s a pleasure to be part of such a warm and vibrant community, and I’m truly looking forward to getting to know you and your loved ones.

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