Hallmark Lakeview

Lightwater Road, Lightwater GU18 5XQ
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9.9 126 Reviews
  • Hallmark Lakeview, Lightwater
Nestled on a tranquil street in Lightwater's charming village, Hallmark Lakeview is a place where residents live each day to the full. Renowned for its award-winning residential and dementia care, residents can live here with peace of mind they’re in the best hands as well as relax, assured that all the essentials are covered with Hallmark All-Inclusive – including your favourite tipple and weekly manicure.

Experience a seamless blend of luxury and familiarity. At Lakeview, residents are supported with a passionate and dedicated team enabling them to enjoy their day, their way. Recognising the hurdles that come with aging, every moment is embraced, both big and small, with a bighearted approach that places residents and their loved ones at the heart of everything the team at Lakeview provide.

Change can be daunting, but Lakeview strive to ease new residents into home life. Families stay together with the doors always open for loved ones to drop by at any time – day or night. With thoughtfully designed spaces, residents and guests can enjoy a cuppa and freshly baked treat in the convivial Woodland Café or relax on the terraces in the lush outdoor greenery. At Lakeview, Residents are supported to live each day to the full, continuing favourite hobbies and pastimes. They may even find something new.
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Care Provided by Hallmark Lakeview

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1660
  • Self-Funded Residential Dementia Care: from £1870

Fees are inclusive of a weekly hairdressing appointment, a weekly manicure/nail cut and tidy, a 6-8 weekly chiropody appointment.

These prices are only a guideline, please contact Hallmark Lakeview to find out the exact price for your requirements.

Contact Hallmark Lakeview to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Hallmark Lakeview to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Iftekhar Ahmed (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2014
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (58)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (58)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • Please pre-book your visits by calling the Reception Team.

Parking

  • There is a private car park available at Lakeview.

Hallmark Lakeview Reviews (126)

9.9

Hallmark Lakeview has a Review Score of 9.9 (9.906) out of 10, based on 34 reviews in the last 2 years.
Over all time Hallmark Lakeview has 126 reviews.

Overall Experience
  • 114
  • 12
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Date Published
  • 126
  • 16
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Reviewer Connection to Hallmark Lakeview
  • 52
  • 26
  • 7
  • 5
  • 5
  • 5
  • 5
  • 4
  • 4
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 126, showing 81-100
Review from L H (Niece of Resident) published on 22 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has been living here since 2017 and the staff, from cleaners to the managers, were very good at settling her in. They continue to give my aunt excellent care tailored towards her needs, despite the challenges that my aunt's dementia poses. Lakeview is focused on each patient individually and
that, I think, is the key for the excellent care that they provide.
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Review from B U (Friend of Resident) published on 21 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the environment extremely pleasant. The staff were very helpful, attentive and pleasant. It was my first visit to an old friend, and it was the most pleasant experience.
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Review from L G (Friend of Resident) published on 4 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I know 4 different people in care homes and Lake View is just different. The staff are all lovely and caring and there is a very homely atmosphere. My friend settled in so nicely, she loves all the activities and being spoilt with her nails done and hair. This is the very best home and I would not hesitate
to recommend it!
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Review from E H (Daughter of Resident) published on 30 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have recently moved my mum into Lakeview. She lives with dementia but was not living to her full potential at home. We looked at lots of homes and Lakeview stood out from the crowd. Lakeview is so special and offers truly personal and 'loving' care. My mum is now enjoying life and my dad can enjoy
activities with her. I also feel very supported and welcome at Lakeview.
Reply from Inder Hanzra, General Manager at Hallmark LakeviewThank you for your feedback. At Lakeview, we aim to deliver the highest quality relationship-centred care and hence we encourage the family to be part of the activities at Lakeview.

I am so pleased to hear that Lakeview has been able to make a difference to your family.
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Review from T P (Husband of Resident) published on 7 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After visiting several care homes in the area, we were impressed with the approach that this provider takes in developing a care plan based on the individual's needs.
The property is impressive - a purpose-built building.
Supported by a team of caring people.
Reply from Inderpreet Hanzra, General Manager at Hallmark LakeviewThank you for your positive feedback and confidence in the team at Lakeview.
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Review from Susan K (Daughter-in-law of Resident) published on 30 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service, staff friendly and helpful, they really care, giving all the family peace of mind knowing he is so well looked after.
I can't say enough nice things about the place it's like a five-star holiday, all-inclusive.
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Review from Susan M (Daughter of Resident) published on 16 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's difficult to praise Lakeview highly enough. My father had been at a previous care home which fell below expectations. I actually cried with relief after visiting Lakeview the first time, having given up on finding the right place. The staff, facilities and atmosphere exude such a welcome and warmth
- always happy, caring and positive - and so efficient.
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Review from Kirsty H (Granddaughter of Resident) published on 5 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Grandad was in Lakeview for a period of respite and it has been the happiest I have seen him in a long time. He has been cared for in a friendly, compassionate and professional manner. I have 100% confidence in all the members of staff. The facilities are fabulous, the food varied and delicious and
an excellent range of stimulating activities. I have only very positive comments to make. If only all care homes could be like this!
Reply from Inder Hanzra, General Manager at Hallmark LakeviewThank you for taking the time to review Lakeview Care Home and for positive feedback of your experience at Lakeview. We wish your grandfather all the best for future.
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Review from Graeme C (Son of Resident) published on 5 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very good welcome when visiting and all areas extremely well decorated and maintained. Staff friendly and cheerful and everyone seemed compassionate and professional. Rooms good sizes with modern walk-in showers, bright and airy, again spotlessly clean. Nice calm atmosphere.
Reply from Inder Hanzra, General Manager at Hallmark LakeviewThank you for taking the time to review Lakeview Care Home. We value your feedback and will continue to deliver high quality relationship centred care at Lakeview. Thank you for sharing your positive views about care at Lakeview.
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Review from J A (Wife of Resident) published on 5 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home has been marvellous with my husband who was a dementia resident for seven months. Sadly his time came all too quickly. The carers handled palliative care with the utmost sympathy, explaining the steps they have to take, so it eased our journey when the time came. The staff went above and
beyond to look after my husband, myself and our family.
Reply from Inder Hanzra, General Manager at Hallmark LakeviewThank you for taking the time to review Lakeview Care Home. It has been a pleasure looking after your husband. Thank you for your kind words for the care at Lakeview. We hope you will continue to visit us and cherish the lovely memories.
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Review from Y M (Wife of Resident) published on 10 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything about Lakeview is first class!
We cannot find anything to complain about! Rooms are beautiful and the staff are wonderful.
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Review from Patricia D (Respite Resident) published on 22 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers are lovely and eager to help.
The host and hostess in the kitchen are excellent.
The lifestyle girl keeps everyone happy and engaged in various activities. They work very hard, especially for the Queen's tea party.
Reply from Inderpreet Hanzra, General Manager at Hallmark LakeviewWe have enjoyed your company at Lakeview and look forward to seeing you at social gatherings if you wish to join us.
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Review from Peter D (Resident) published on 22 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have enjoyed very much my 1 months stay at Lakeview Care Home.
The staff were always very kind and helpful.
If there were any problems the staff were always on hand to deal with them.
If I have to go into a care home, I am 94 now, my first consideration would be Lakeview.
A lot of hard work goes
into producing various activities.
Reply from Inderpreet Hanzra, General Manager at Hallmark LakeviewWe have enjoyed your company at Lakeview and look forward to seeing you at social gatherings if you wish to join us.
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Review from Sara J (Daughter of Resident) published on 1 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very welcoming and caring atmosphere. The staff can’t do enough for my father who has vascular dementia.
Reply from Inderpreet Hanzra, General Manager at Hallmark LakeviewThank you for taking the time to review Lakeview Care Home.
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Review from Vicky M (Daughter of Resident) published on 19 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The whole team at Lakeview have been fantastic with helping us, as a family, go through the difficult time of registering our father, who is suffering from dementia, as a resident. Their support, help and advice as we reached this decision was amazing.


Lakeview itself is in a lovely setting and

we always receive a warm, friendly greeting on arrival. Everyone there has really taken the time to get to know us as a family and individually and we really are made to feel like part of the community.


The manager and the entire team have taken so much time and care with my father - it’s so comforting to know that when we leave him he really is well looked after. There is always something going on - an activity or outing - which we are welcome to join in on so that we can still do things as a family.


The whole process of moving our father in has been made so much easier by everyone’s help at Lakeview and we cannot thank the team enough.

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Review from Terry K (Son of Resident) published on 14 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Lakeview for a little over 3 years; placing a relative into care is an extremely difficult decision but after visiting the home and meeting the staff my sister and I felt this was the best choice.


From the first day, we moved her in she was made to feel at home,

as were we, by everyone we met and this has continued throughout her stay.


Whilst there have been some minor issues these have always been addressed quickly and professionally and I would have no concerns in recommending this home.

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Review from Edna T (Respite Resident) assisted by family/friend published on 31 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was treated with dignity at all times during my respite care. The building was very clean and warm. I wish to praise the cleaners; they were especially friendly and helpful.
The seating was very comfortable throughout the building.
I was very pleased with my room and the environment in general although,
on one occasion, while I was sitting there, a man came into my room and used the toilet; I was disconcerted about that!
Activities were varied, plentiful and pleasing. There were some excellent exercises derived from the ball games.
The staff were clearly motivated to care and support all residents, although, on occasion, I found that I had to ask for help rather than have it offered to me in anticipation of my needs; I have in mind an occasion in the dining room at breakfast there was no one to ask for a drink and that prevailed for about one hour.
The dining room tables were a constant problem. They were not laid up properly eg., there were two pepper pots on the table but no spoons and no napkins. On one occasion my dirty breakfast plates were still in place when I arrived for lunch.
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Review from Peter F (Son of Resident) published on 22 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We chose Lakeview for my father after discharge from hospital. We had viewed several other homes prior to this but Lakeview was head and shoulders above the competition. All staff were well trained, helpful and courteous. It puts all local authority approved homes to shame. Although not cheap, consider
the price of a 5-star hotel with 24/7 care and you will see how reasonable it really is.
Reply from Inderpreet Hanzra, General Manager at Hallmark LakeviewThank you for taking the time to review Lakeview Care Home.
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Review from Jason F (Son of Resident) published on 22 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father had respite care at Lakeview. The whole experience from introduction, assessment and care was professional, friendly and considerate to his care needs and our family wishes. My father was very well looked after and enjoyed his stay and the care provided. Lakeview was able to accommodate his
additional request without any issues. The friendly and accommodating nature of the staff meant he settled quickly and easily, providing reassurance to the family.
Reply from Inderpreet Hanzra, General Manager at Hallmark LakeviewThank you for taking the time to review Lakeview Care Home. We are pleased you enjoyed the experience at Lakeview Care Home.
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Review from M K (Wife of Resident) published on 17 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A respite care bed was needed urgently and Lakeview could not have been more accommodating and helpful. The room was lovely and light, overlooking the garden. Sitting in the lounge and going into the garden was much enjoyed. The meals in a smart dining room were very good and the speed at which requests
were responded to was impressive. All the staff from receptionist to manager made themselves available and help when necessary. It was a good experience and for someone with a progressive illness, it is reassuring that there is such a happy place nearby.
Reply from Inderpreet Hanzra, General Manager at Hallmark LakeviewThank you for taking the time to review Lakeview Care Home. We are very pleased you were satisfied with Lakeview Care Home.
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Current Review Score: 9.9 (9.906)

Overview of Review Score

The Review Score of 9.9 (9.906) out of 10 for Hallmark Lakeview is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 34 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.906 for Hallmark Lakeview is calculated as follows: ( (366 Excellents x 5) + (36 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 403 Ratings = 4.906
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hallmark Lakeview is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 34 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 05 Jan 2026

Please contact the home for current vacancies

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Awards / Recognitions (23)

Meet the Team (2)

Iftekhar

Iftekhar Ahmed

Job Title: General Manager Joined: 2022

With over 15 years of experience in the care sector, I’m proud to lead the wonderful team here at Lakeview Care Home. I was drawn to Hallmark because it’s a respected name in the industry — known for innovation, compassion, and a genuine commitment to excellence. Being part of Lakeview allows me to contribute to those same high standards and create a truly special place for residents to call home.


In my day-to-day role, I oversee the smooth running of the home, ensuring we provide safe, person-centred care while supporting my team to grow in confidence and pride. The most rewarding part of my role is seeing residents happy, comfortable, and thriving, and knowing that their families feel reassured and supported.


What makes Hallmark — and Lakeview — stand out is the combination of luxury, warmth, and heartfelt care. It’s a home built on respect, dignity, and teamwork.


Outside of work, I love spending time with my family, exploring the outdoors, heading to the seaside, and enjoying movie nights or a friendly game of cricket with my children.

Charlotte

Charlotte Bennett

Job Title: Customer Relationship Manager

Having worked in the care industry since 2010, I have gained a lot of experience in supporting families through every step of their care journey.


It’s my job to be your main point of contact and ensure you have a positive experience from the moment you enquire with us. It’s a pleasure to be part of such a warm and vibrant community, and I’m truly looking forward to getting to know you and your loved ones.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hallmark Lakeview to verify any information. View our terms and conditions. Hallmark Lakeview has an Enhanced Service - more info.