






Nestled on a tranquil street in Lightwater's charming village, Hallmark Lakeview is a place where residents live each day to the full. Renowned for its award-winning residential and dementia care, residents can live here with peace of mind they’re in the best hands as well as relax, assured that all the essentials are covered with Hallmark All-Inclusive – including your favourite tipple and weekly manicure.
Experience a seamless blend of luxury...
Care Provided by Hallmark Lakeview
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 62 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Accreditations
- Adopt A Grandparent
Facilities
- Close to Local shops
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are inclusive of a weekly hairdressing appointment, a weekly manicure/nail cut and tidy, a 6-8 weekly chiropody appointment.
The price(s) shown are provided by the care home. Contact Hallmark Lakeview for full pricing details and T&Cs.
Contact Hallmark Lakeview to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Hallmark Luxury Care Homes
- Private Owned
Person in charge
- Iftekhar Ahmed (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2014
- Last Refurbishment: 2024
- Number of floors: 3
Room Information
- Single Rooms (58)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (58)
- Couples/Companion Rooms with ensuite Wet Room (2)
Visiting
- Please pre-book your visits by calling the Reception Team.
Parking
- There is a private car park available at Lakeview.
Hallmark Lakeview Reviews (149)
Hallmark Lakeview has a Review Score of 10 (9.963) out of 10, based on 52 reviews in the last 2 years.
Over all time Hallmark Lakeview has 149 reviews.
In the time that my mum was at Lakeview, we were constantly satisfied with all aspects of her care both physically and mentally. The staff were very attentive to both Mum and us, her family. Mum ended her days at Lakeview surrounded by kind and compassionate people both in the care team and the management.
Thank you for your kind words regarding my team at Lakeview. It was our privilege to be able to look after your mum whilst she was here and to support you and your family too.
I have been most satisfied with the care and attention given whilst here. There have been one or two hiccups but these were sorted out satisfactorily.
It was a pleasure to welcome you here to Lakeview for a short stay and it has been a pleasure to be able to look after you. We aim to deliver person centred care at Lakeview and adapt our care planning and services according to the feedback that we receive. I am happy to know that you were able to...
Having spent two years as a resident at Lakeview, sadly my elderly mother recently passed away. In recent months she was bedridden and due to dementia and frailty was unable to make full use of the excellent facilities and activities offered. I will continue to remember the care and compassion she received and send my sincerest thanks to all the staff at Lakeview.
It was the pleasure of the entire team here at Lakeview to look after your mother over the past couple of years. We appreciate your kind comments about the care and compassion shown to her particularly during the past few months, we hope that you will come to see us from time to time.
We have recently moved my mother from another care home and have been so impressed by the manager, staff and welcome she has had. All staff have an excellent understanding of dementia, which has had a hugely positive impact on Mum's happiness and wellbeing. She feels secure, enjoys the activities and wonders in the beautiful gardens. It has been a huge relief to find Lakeview and see Mum content and treated with dignity.
Thank you for your confidence in my team; we will continue to strive for the best for all the residents at Lakeview.
Very caring team. I enjoyed my short term stay at Lakeview care home. Will come back to enjoy coffee with the residents and team.
Please drop in for coffee when possible; we miss you at Lakeview.
Regards.
I am so glad that Mum has been at Lakeview during the COVID period. The staff have been very kind, even arranging in-room one-to-one activities and reading to Mum when she was poorly. I don't think she could have been better looked after anywhere.
Thank you for your feedback. Last year has been challenging with the Covid -19; however, the team at Lakeview has risen above the challenge of delivering relationship-centred care.
A welcome beginning of return to life this month, albeit too late due to government policy, for my father's sense of wellbeing.
Thank you, J O, for your feedback. I am delighted to welcome you back at Lakeview and increase the number of activities in the home as per the latest government guidelines.
Good food and nutrition, with personal care and dignity taken into account. All-round excellent care!
Thank you, Carol, for such positive feedback for care at Lakeview. I will share the feedback with our team who always strive to deliver the best for the residents.
Mum has been a resident of Lakeview for almost four years now. I am delighted with the standard of cleanliness and care and would certainly recommend to others looking for a safe and secure placement for their loved ones. This has been a particularly difficult year for us all, but Lakeview staff and management have made sure that mum has been kept safe and well in these troublesome times. Thank you.
Our relationship has definitely grown stronger with time with mum and yourself. Hoping once the pandemic is over we can all party again together.
Lakeview in Lightwater is an excellent modern, light, attractive care home with wonderful facilities in the garden and indoors. Professionally managed with first-class care for the individual residents.
Thank you for your kind words. Looking forward to celebrating Christmas with your dad, it’s a pleasure to be part of his life.
Excellent staff who clearly care for our loved ones. An innovative approach to Covid and facilitation of visits at this difficult time. Extremely impressed all round. Thank you.
Nick thank you for completing the feedback survey and your feedback. 2020 has definitely been challenging for us, however, we have tried new ways to keep everyone connected during covid and it seems it has worked.
Lakeview is a marvellous care home. Most importantly the staff really care about all the residents and make the environment a very pleasant one to live in and to come to as a visitor.
Thank you for your feedback, looking forward to welcoming you back at Lakeview soon.
Since her arrival, Lakeview has worked hard to help my mother settle in and start to integrate with the activities and residents in the home. They have worked with the local GP to address a number of health issues and have always kept me informed.
Thank you, Chris, for a very positive feedback. Our approach is to involve all health professionals and family to achieve the best possible care for our residents.
The staff are second to none. Friendly, caring and care for their residents extremely well.
Activities are always happening; painting, quizzes, dancing, bingo and outings. I would highly recommend Lakeview for care.
Thank you for taking the time to review Lakeview Care Home.
The biggest compliment I can give Lakeview is that Dad always says 'If I can't be at home, this is the next best place'.
The visitor suite is very excellent. The staff are wonderful. It's a very friendly place and the home is welcoming.
Visited my mother in the outdoor suite. Arrangements smooth and safety measures reassuring. The carer was very pleasant and helped mum look at photos with us. Good visit nice catch-up.
My father has been at Lakeview for a year and the peace of mind I have knowing he is well cared for is priceless.
Conscientious caring staff. Pleasant clean and modern surroundings, Excellent management. No issue too small.
This was Mum's 2nd respite stay.
Thank you for taking the time to review Lakeview Care Home. We look forward to welcoming your Mum back to Lakeview in the future.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 31 July 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Bed Vacancies
Posted: 01 September 2026Please contact the home for current vacancies
News (0) & Events (1)
There are no news items for Hallmark Lakeview.
- 26 Sep 2026Organiser: Hallmark Lakeview
Awards / Recognitions (24)
- 30 Jan 2026Recipient: Hallmark Luxury Care Homes
- 31 Jan 2025Recipient: Hallmark Luxury Care Homes
- 31 Jan 2024Recipient: Hallmark Luxury Care Homes
Meet the Team (2)

With over 15 years of experience in the care sector, I’m proud to lead the wonderful team here at Lakeview Care Home. I was drawn to Hallmark because it’s a respected name in the industry — known for innovation, compassion, and a genuine commitment to excellence. Being part of Lakeview allows me to contribute to those same high standards and create a truly special place for residents to call home.
In my day-to-day role, I oversee the smooth running of the home, ensuring we provide safe, person-centred care while supporting my team to grow in confidence and pride. The most rewarding part of my role is seeing residents happy, comfortable, and thriving, and knowing that their families feel reassured and supported.
What makes Hallmark — and Lakeview — stand out is the combination of luxury, warmth, and heartfelt care. It’s a home built on respect, dignity, and teamwork.
Outside of work, I love spending time with my family, exploring the outdoors, heading to the seaside, and enjoying movie nights or a friendly game of cricket with my children.

Having worked in the care industry since 2010, I have gained a lot of experience in supporting families through every step of their care journey.
It’s my job to be your main point of contact and ensure you have a positive experience from the moment you enquire with us. It’s a pleasure to be part of such a warm and vibrant community, and I’m truly looking forward to getting to know you and your loved ones.
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