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Hallmark Lakeview

Lightwater Road, Lightwater, Surrey GU18 5XQ
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Hallmark Lakeview, Lightwater
Hallmark Lakeview, Lightwater
Hallmark Lakeview, Lightwater

Nestled on a tranquil street in Lightwater's charming village, Hallmark Lakeview is a place where residents live each day to the full. Renowned for its award-winning residential and dementia care, residents can live here with peace of mind they’re in the best hands as well as relax, assured that all the essentials are covered with Hallmark All-Inclusive – including your favourite tipple and weekly manicure.

Experience a seamless blend of luxury...  

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Care Provided by Hallmark Lakeview

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Accreditations

  • Adopt A Grandparent

Facilities

  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,660N/A
Residential Dementia CareFrom £1,890N/A

Fees are inclusive of a weekly hairdressing appointment, a weekly manicure/nail cut and tidy, a 6-8 weekly chiropody appointment.

Contact Hallmark Lakeview to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Iftekhar Ahmed (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2014
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (58)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (58)
  • Couples/Companion Rooms with ensuite Wet Room (2)

Visiting

  • Please pre-book your visits by calling the Reception Team.

Parking

  • There is a private car park available at Lakeview.

Hallmark Lakeview Reviews (149)

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10

Hallmark Lakeview has a Review Score of 10 (9.963) out of 10, based on 52 reviews in the last 2 years. Over all time Hallmark Lakeview has 149 reviews.

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Showing 149 reviews matching selected criteria
Review from B E (Partner of Resident) published on 20 February 2020 Submitted via Postal Card
Overall Experience

The staff are always friendly and helpful.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Thank you for taking the time to review Lakeview Care Home.

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Review from M E (Son of Resident) published on 14 February 2020 Submitted via Postal Card
Overall Experience
Lakeview care home has been great in entertainment, day to day care and looking after my mum in times of need.

They are truly mum's extended family and we are all happy mum is here.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Thank you for taking the time to review Lakeview Care Home. We are so happy to have your Mum with us.

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Review from Jon W (Son of Resident) published on 23 January 2020 Submitted via Postal Card
Overall Experience

Whilst it was a difficult decision putting mum into a care home, we are delighted with choosing Lakeview. All the staff are friendly, caring and supportive. All the facilities are first class and we have peace of mind that mum is safe, secure and well cared for. Thank you.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Thank you for taking the time to review Lakeview Care Home and for your kind words.

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Review from L H (Niece of Resident) published on 22 January 2020 Submitted via Postal Card
Overall Experience

My aunt has been living here since 2017 and the staff, from cleaners to the managers, were very good at settling her in. They continue to give my aunt excellent care tailored towards her needs, despite the challenges that my aunt's dementia poses. Lakeview is focused on each patient individually and that, I think, is the key for the excellent care that they provide.

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Review from B U (Friend of Resident) published on 21 January 2020 Submitted via Postal Card
Overall Experience

I found the environment extremely pleasant. The staff were very helpful, attentive and pleasant. It was my first visit to an old friend, and it was the most pleasant experience.

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Review from L G (Friend of Resident) published on 4 November 2019 Submitted via Postal Card
Overall Experience

I know 4 different people in care homes and Lake View is just different. The staff are all lovely and caring and there is a very homely atmosphere. My friend settled in so nicely, she loves all the activities and being spoilt with her nails done and hair. This is the very best home and I would not hesitate to recommend it!

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Review from E H (Daughter of Resident) published on 30 October 2019 Submitted via Postal Card
Overall Experience

We have recently moved my mum into Lakeview. She lives with dementia but was not living to her full potential at home. We looked at lots of homes and Lakeview stood out from the crowd. Lakeview is so special and offers truly personal and 'loving' care. My mum is now enjoying life and my dad can enjoy activities with her. I also feel very supported and welcome at Lakeview.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Thank you for your feedback. At Lakeview, we aim to deliver the highest quality relationship-centred care and hence we encourage the family to be part of the activities at Lakeview.

I am so pleased to hear that Lakeview has been able to make a difference to your family.

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Review from T P (Husband of Resident) published on 7 October 2019 Submitted via Postal Card
Overall Experience
After visiting several care homes in the area, we were impressed with the approach that this provider takes in developing a care plan based on the individual's needs.
The property is impressive - a purpose-built building.

Supported by a team of caring people.

Reply from Inderpreet Hanzra, General Manager at Hallmark Lakeview

Thank you for your positive feedback and confidence in the team at Lakeview.

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Review from Susan K (Daughter-in-law of Resident) published on 30 August 2019 Submitted via Postal Card
Overall Experience
Excellent service, staff friendly and helpful, they really care, giving all the family peace of mind knowing he is so well looked after.

I can't say enough nice things about the place it's like a five-star holiday, all-inclusive.

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Review from Susan M (Daughter of Resident) published on 16 August 2019 Submitted via Postal Card
Overall Experience

It's difficult to praise Lakeview highly enough. My father had been at a previous care home which fell below expectations. I actually cried with relief after visiting Lakeview the first time, having given up on finding the right place. The staff, facilities and atmosphere exude such a welcome and warmth - always happy, caring and positive - and so efficient.

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Review from Kirsty H (Granddaughter of Resident) published on 5 August 2019 Submitted via Postal Card
Overall Experience

My Grandad was in Lakeview for a period of respite and it has been the happiest I have seen him in a long time. He has been cared for in a friendly, compassionate and professional manner. I have 100% confidence in all the members of staff. The facilities are fabulous, the food varied and delicious and an excellent range of stimulating activities. I have only very positive comments to make. If only all care homes could be like this!

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Thank you for taking the time to review Lakeview Care Home and for positive feedback of your experience at Lakeview. We wish your grandfather all the best for future.

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Review from Graeme C (Son of Resident) published on 5 August 2019 Submitted via Postal Card
Overall Experience

A very good welcome when visiting and all areas extremely well decorated and maintained. Staff friendly and cheerful and everyone seemed compassionate and professional. Rooms good sizes with modern walk-in showers, bright and airy, again spotlessly clean. Nice calm atmosphere.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Thank you for taking the time to review Lakeview Care Home. We value your feedback and will continue to deliver high quality relationship centred care at Lakeview. Thank you for sharing your positive views about care at Lakeview.

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Review from J A (Wife of Resident) published on 5 August 2019 Submitted via Postal Card
Overall Experience

The care home has been marvellous with my husband who was a dementia resident for seven months. Sadly his time came all too quickly. The carers handled palliative care with the utmost sympathy, explaining the steps they have to take, so it eased our journey when the time came. The staff went above and beyond to look after my husband, myself and our family.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Thank you for taking the time to review Lakeview Care Home. It has been a pleasure looking after your husband. Thank you for your kind words for the care at Lakeview. We hope you will continue to visit us and cherish the lovely memories.

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Review from Y M (Wife of Resident) published on 10 July 2019 Submitted via Postal Card
Overall Experience
Everything about Lakeview is first class!

We cannot find anything to complain about! Rooms are beautiful and the staff are wonderful.

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Review from Patricia D (Respite Resident) published on 22 May 2019 Submitted via Postal Card
Overall Experience
Carers are lovely and eager to help.
The host and hostess in the kitchen are excellent.

The lifestyle girl keeps everyone happy and engaged in various activities. They work very hard, especially for the Queen's tea party.

Reply from Inderpreet Hanzra, General Manager at Hallmark Lakeview

We have enjoyed your company at Lakeview and look forward to seeing you at social gatherings if you wish to join us.

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Review from Peter D (Resident / Service User) published on 22 May 2019 Submitted via Postal Card
Overall Experience
I have enjoyed very much my 1 months stay at Lakeview Care Home.
The staff were always very kind and helpful.
If there were any problems the staff were always on hand to deal with them.
If I have to go into a care home, I am 94 now, my first consideration would be Lakeview.

A lot of hard work goes into producing various activities.

Reply from Inderpreet Hanzra, General Manager at Hallmark Lakeview

We have enjoyed your company at Lakeview and look forward to seeing you at social gatherings if you wish to join us.

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Review from Sara J (Daughter of Resident) published on 1 May 2019 Submitted via Website
Overall Experience

Very welcoming and caring atmosphere. The staff can’t do enough for my father who has vascular dementia.

Reply from Inderpreet Hanzra, General Manager at Hallmark Lakeview

Thank you for taking the time to review Lakeview Care Home.

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Review from Vicky M (Daughter of Resident) published on 19 February 2019 Submitted via Website
Overall Experience

The whole team at Lakeview have been fantastic with helping us, as a family, go through the difficult time of registering our father, who is suffering from dementia, as a resident. Their support, help and advice as we reached this decision was amazing.

Lakeview itself is in a lovely setting and we always receive a warm, friendly greeting on arrival. Everyone there has really taken the time to get to know us as a family and individually and we really are made to feel like part of the community.

The manager and the entire team have taken so much time and care with my father - it’s so comforting to know that when we leave him he really is well looked after. There is always something going on - an activity or outing - which we are welcome to join in on so that we can still do things as a family.

The whole process of moving our father in has been made so much easier by everyone’s help at Lakeview and we cannot thank the team enough.

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Review from Terry K (Son of Resident) published on 14 February 2019 Submitted via Website
Overall Experience

My mother has been a resident at Lakeview for a little over 3 years; placing a relative into care is an extremely difficult decision but after visiting the home and meeting the staff my sister and I felt this was the best choice.

From the first day, we moved her in she was made to feel at home, as were we, by everyone we met and this has continued throughout her stay.

Whilst there have been some minor issues these have always been addressed quickly and professionally and I would have no concerns in recommending this home.

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Review from Edna T (Respite Resident) published on 31 January 2019 Submitted via Postal Card
Overall Experience
I was treated with dignity at all times during my respite care. The building was very clean and warm. I wish to praise the cleaners; they were especially friendly and helpful.
The seating was very comfortable throughout the building.
I was very pleased with my room and the environment in general although, on one occasion, while I was sitting there, a man came into my room and used the toilet; I was disconcerted about that!
Activities were varied, plentiful and pleasing. There were some excellent exercises derived from the ball games.
The staff were clearly motivated to care and support all residents, although, on occasion, I found that I had to ask for help rather than have it offered to me in anticipation of my needs; I have in mind an occasion in the dining room at breakfast there was no one to ask for a drink and that prevailed for about one hour.

The dining room tables were a constant problem. They were not laid up properly eg., there were two pepper pots on the table but no spoons and no napkins. On one occasion my dirty breakfast plates were still in place when I arrived for lunch.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 July 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 01 September 2026

Please contact the home for current vacancies

News (0) & Events (1)

News

There are no news items for Hallmark Lakeview.

Upcoming Events

Awards / Recognitions (24)

Accreditations

Meet the Team (2)

Iftekhar Ahmed
Iftekhar AhmedJob Title:General ManagerJoined: 2022

With over 15 years of experience in the care sector, I’m proud to lead the wonderful team here at Lakeview Care Home. I was drawn to Hallmark because it’s a respected name in the industry — known for innovation, compassion, and a genuine commitment to excellence. Being part of Lakeview allows me to contribute to those same high standards and create a truly special place for residents to call home.

In my day-to-day role, I oversee the smooth running of the home, ensuring we provide safe, person-centred care while supporting my team to grow in confidence and pride. The most rewarding part of my role is seeing residents happy, comfortable, and thriving, and knowing that their families feel reassured and supported.

What makes Hallmark — and Lakeview — stand out is the combination of luxury, warmth, and heartfelt care. It’s a home built on respect, dignity, and teamwork.

Outside of work, I love spending time with my family, exploring the outdoors, heading to the seaside, and enjoying movie nights or a friendly game of cricket with my children.

Charlotte Bennett
Charlotte BennettJob Title:Customer Relationship Manager

Having worked in the care industry since 2010, I have gained a lot of experience in supporting families through every step of their care journey.

It’s my job to be your main point of contact and ensure you have a positive experience from the moment you enquire with us. It’s a pleasure to be part of such a warm and vibrant community, and I’m truly looking forward to getting to know you and your loved ones.

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