Hallmark Lakeview

The dining room tables were a constant problem. They were not laid up properly eg., there were two pepper pots on the table but no spoons and no napkins. On one occasion my dirty breakfast plates were still in place when I arrived for lunch.

We chose Lakeview for my father after discharge from hospital. We had viewed several other homes prior to this but Lakeview was head and shoulders above the competition. All staff were well trained, helpful and courteous. It puts all local authority approved homes to shame. Although not cheap, consider the price of a 5-star hotel with 24/7 care and you will see how reasonable it really is.

My father had respite care at Lakeview. The whole experience from introduction, assessment and care was professional, friendly and considerate to his care needs and our family wishes. My father was very well looked after and enjoyed his stay and the care provided. Lakeview was able to accommodate his additional request without any issues. The friendly and accommodating nature of the staff meant he settled quickly and easily, providing reassurance to the family.

A respite care bed was needed urgently and Lakeview could not have been more accommodating and helpful. The room was lovely and light, overlooking the garden. Sitting in the lounge and going into the garden was much enjoyed. The meals in a smart dining room were very good and the speed at which requests were responded to was impressive. All the staff from receptionist to manager made themselves available and help when necessary. It was a good experience and for someone with a progressive illness, it is reassuring that there is such a happy place nearby.

Importantly the staff seemed very happy and there was not a big turnover of staff, unlike the home my Uncle was in.

The only negative is that the home is registered for sensory impairment, yet does not seem to have any expert - or even basic - knowledge about the management of hearing aids and deafness. As these affect the resident for whom I hold the LPA and I am myself a hearing aid user, this is both a surprise and a cause for concern. We manage due to (massive) goodwill from the staff, but I feel more formal support should be available.

My mother stayed at Lakeview for two weeks respite care. I cannot speak highly enough of the staff at Lakeview - my mother can be difficult to deal with but at all times she was treated with patience, dignity and respect. All the staff are friendly, caring and approachable and the facilities available to residents are excellent. I would have absolutely no problem recommending Lakeview.

It was an extremely difficult decision to start thinking about finding a care home for my mum. On carrying out lots of research, I made a shortlist of a few local homes to view and I was really surprised how different they all were. Some were nice but rather like hotels and not very homely and some were more institutional-like and rather grim. First impressions of Lakeview were so positive and my view on the home has not changed since my mother became a resident. She is happy and well looked after and that gives me so much comfort that we made the right decision.

Lakeview is well designed and has a welcoming atmosphere. The staff are efficient, caring and friendly. The atmosphere at Lakeview is caring and responsive whilst leaving residents reasonable space. I was extremely happy there and well cared for. My time at Lakeview has helped me enormously.

We chose this home as best in the area to manage my 92 year old Mother in Law's dementia. Main reason was the quality of staff (low churn) facilities and very much a family feel to the home.

I would like to see a permanent manager there though with a long term plan and goal for the care home.

The rooms are bright and well cared for - housekeeping look after her well.

The home is lovely, bright and cheerful and everyone is helpful. I have a few clothes issues, no-one seems to understand about washing and clothes disappear. That is my only complaint. The receptionist is amazing and so helpful. The manager is lovely, much better than the last lot!

An excellent home with management that listens to your views and responds quickly and efficiently. Care staff and all other staff buy into the caring ethos - I am very satisfied that my mother in law is very well cared for.

Also lovely to know my mother is in safe hands and secure as we live permanently in Spain.

My mother has been a resident in Lakeview now for a year and is extremely happy. Of course, this makes the family happy as well and this is largely down to the care and service provided by the staff at the home. We have been very appreciative of the help given us by the home and we are kept informed at all times of any issues or problems.

The yearly review meetings also help us all, including my mother, to give input and request any changes which might help. As my mother could not carry on at her house in Bournemouth, Lakeview has given us all the opportunity to give our mother a safe and secure environment where we can visit as often as we wish in the knowledge that mum will be well looked after. The staff and management are friendly and caring and the home is fresh and clean every time we visit.

I only spent one week but I was extremely pleased with the care and attention I received from all the staff and facilities I used.

Mum is settled and enjoys life there.

Great staff are always very welcoming. Everyone very willing to spend time with myself and my family whenever we visit mum.

My partner took up residence in Lakeview in August 2016. She took time to settle down but I was welcomed here on an almost daily basis and struck up a good relationship with the staff. The accent here is on activity which has a good effect on the residents and I am sure slows down the progress of dementia and therefore extends their lives. I have previous experience of a similar care home where people were left to sleep in their armchairs all day - a great pity. This new method definitely shows great benefits to all.