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Hallmark Lakeview

Lightwater Road, Lightwater, Surrey GU18 5XQ
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Hallmark Lakeview, Lightwater
Hallmark Lakeview, Lightwater
Hallmark Lakeview, Lightwater

Nestled on a tranquil street in Lightwater's charming village, Hallmark Lakeview is a place where residents live each day to the full. Renowned for its award-winning residential and dementia care, residents can live here with peace of mind they’re in the best hands as well as relax, assured that all the essentials are covered with Hallmark All-Inclusive – including your favourite tipple and weekly manicure.

Experience a seamless blend of luxury...  

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Care Provided by Hallmark Lakeview

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Accreditations

  • Adopt A Grandparent

Facilities

  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,660N/A
Residential Dementia CareFrom £1,890N/A

Fees are inclusive of a weekly hairdressing appointment, a weekly manicure/nail cut and tidy, a 6-8 weekly chiropody appointment.

Contact Hallmark Lakeview to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Iftekhar Ahmed (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2014
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (58)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (58)
  • Couples/Companion Rooms with ensuite Wet Room (2)

Visiting

  • Please pre-book your visits by calling the Reception Team.

Parking

  • There is a private car park available at Lakeview.

Hallmark Lakeview Reviews (149)

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10

Hallmark Lakeview has a Review Score of 10 (9.963) out of 10, based on 52 reviews in the last 2 years. Over all time Hallmark Lakeview has 149 reviews.

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Showing 149 reviews matching selected criteria
Review from Anne K (Sister of Resident) published on 27 February 2026 Submitted via Postal Card
Overall Experience

I am delighted with the care and attention you are giving my brother Eamon.

Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark Lakeview

Thank you so much, we're so pleased that you are happy with our service. We love having Eamon here with us at Lakeview.

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Review from Josephine L (Sister of Resident) published on 25 February 2026 Submitted via Postal Card
Overall Experience

My brother Eamon is being so well looked after here - it is a pleasure to see him happy and content in this environment. My phone calls concerning Eamon are always well-informed.

Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark Lakeview

Thank you so much for your kind feedback, it means a lot to us and it's our pleasure to have your brother here with us as part of the Lakeview family.

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Review from J G (Son of Resident) published on 30 January 2026 Submitted via Postal Card
Overall Experience

Exceptional level of care. I can happily leave my mother at Lakeview with absolute certainty that she will be looked after to the highest standards. All the staff are wonderful, from receptionists to carers to managers.

Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark Lakeview

We're thrilled to hear that you are so happy with the service and care we provide here at Lakeview. It gives us great pride to have relatives make such wonderful comments and we are honoured that you trust us with your loved ones care.

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Review from V K (Daughter of Resident) published on 28 January 2026 Submitted via Postal Card
Overall Experience
Excellent facilities with very professional, friendly and caring staff.

My mother has settled in so quickly and is very happy here.

Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark Lakeview

Thank you ever so much for your kind words. We're so pleased that your mother has settled so quickly at Lakeview, it's our pleasure to have her with us.

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Review from K A (Next of Kin) published on 21 January 2026 Submitted via Postal Card
Overall Experience
I would recommend Lakeview. The staff are kind, patient and genuinely compassionate, always taking the time to listen and treat residents with dignity and respect.

Thome itself is clean, comfortable and well-maintained with a warm and friendly atmosphere.

Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark Lakeview

Thank you so much for your kind words and feedback about the home. We're so pleased that you have had such a positive experience with us at Lakeview.

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Review from H M (Daughter of Resident) published on 13 January 2026 Submitted via Postal Card
Overall Experience

Everyone has been welcoming and friendly, and my mother has settled in well and is very happy.

Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark Lakeview

We're so pleased that Mum has settled so well with us at Lakeview. Thank you for your kind review which we will share with the team.

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Review from A A (Daughter of Resident) published on 13 January 2026 Submitted via Postal Card
Overall Experience

We cannot thank the staff at Lakeview enough for providing a home from home for both our mother and for us, her family. Lakeview is a wonderful home with dedicated, caring staff that truly understand how to provide the perfect environment for dementia care. Our mother must feel loved; she is treated with such dignity and care, no matter what.

Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark Lakeview

Thank you ever so much for leaving such a lovely review. We're thrilled that you are pleased with the service we deliver. The team will be delighted to receive this feedback and thank you for being part of the Lakeview family.

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Review from Julian H (Son-in-law of Resident) published on 13 January 2026 Submitted via Postal Card
Overall Experience

Care and attention to detail are extraordinary. Kindness and intelligence are prioritised. My father-in-law has come alive here in a way we simply could not have imagined a year ago. We could not be any more grateful. Excellent!

Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark Lakeview

We're so pleased to hear about the impact we have had on your father-in-law, it's an honour to have him with us. Thank you so much for you kind words.

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Review from H N (Daughter of Resident) published on 7 January 2026 Submitted via Postal Card
Overall Experience

Staff always helpful & very nice. Facilities are great, and our relative is well cared for, meaning our minds are at rest and we don't worry.

Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark Lakeview

Thank you for such kind words. It's our pleasure to care for your loved one and we're so pleased that you have peace of mind - it means a lot to us!

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Review from T C (Daughter of Resident) published on 3 December 2025 Submitted via Postal Card
Overall Experience

Mum has joined in with some great activities this month - she's well looked after & stimulated. It's a relief for me to know she's so well cared for. Thank you!

Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark Lakeview

It's such a joy to hear Mum has been enjoying the activities here at Lakeview. Thank you for your kind feedback, it's our pleasure to have you as part of the family!

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Review from Rachel S (Daughter of Resident) published on 2 December 2025 Submitted via Postal Card
Overall Experience

Dad has been at Lakeview for 8 months now and has settled really well. The staff are attentive, friendly, caring and treat everyone with care, respect and as individuals. The atmosphere is so lovely, and it is a pleasure to visit. Thank you for everything.

Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark Lakeview

Thank you so much for your kind review regarding your father's stay with us. It's our honour to support him and we're so pleased to have him with us as part of the Lakeview family.

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Review from Jeff E (Friend of Resident) published on 2 December 2025 Submitted via Postal Card
Overall Experience

I am always impressed by the staff & room. Very good.

Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark Lakeview

We're thrilled to hear that you have such lovely things to say about the home and team. Thank you for your kind words, which we will share with everyone here at Lakeview.

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Review from J C (Wife of Resident) published on 2 December 2025 Submitted via Postal Card
Overall Experience
The staff are always here to help & sort out any problem. I am absolutely happy with the service.

Everybody is so welcoming and helpful, and caring. First class care home.

Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark Lakeview

We really appreciate such kind feedback. It is our pleasure to have you both as part of the Lakeview family.

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Review from Karen H (Relative of Resident) published on 27 November 2025 Submitted via Postal Card
Overall Experience
What an absolutley brilliant care home.

Every member of staff whether receptionist, senior and head of department - every one treat their residents with respect and kindness. I wish all care homes were as brilliant as this one.

Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark Lakeview

Thank you so much for the lovely review about the team and home. We pride ourselves on the service and environment which we offer to residents and we're so pleased that visitors can feel this warmth when they visit.

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Review from A D (Daughter of Resident) published on 20 November 2025 Submitted via Postal Card
Overall Experience

Fabulous afternoon with Dwhali celebrations. Mum so happy in her new home. Thank you to all the lovely staff at Lakeview for making Mum so welcome.

Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark Lakeview

Thank you so much for your kind words about our recent event. It's our pleasure to have Mum with us and we're so pleased she has settled so well!

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Review from S F (Friend of Resident) published on 12 November 2025 Submitted via Postal Card
Overall Experience

Great home. Brilliant team.

Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark Lakeview

Thank you so much for your kind review and feedback which we will share with the team.

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Review from J H (Daughter of Resident) published on 11 November 2025 Submitted via Postal Card
Overall Experience

I always feel Mum is loved and cared for by the staff. It's reassuring to know she is in good hands.

Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark Lakeview

Thank you so much for your lovely feedback regarding the care your mother receives at Lakeview - its our pleasure and honour to care for her.

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Review from A G (Daughter-in-law of Resident) published on 20 October 2025 Submitted via Website
Overall Experience

My husband and I visited Lakeview to enquire about respite care for my mother-in-law, who has been finding it difficult to live independently while recovering from an infection. From our first telephone enquiry, through our initial and subsequent visits, we were met with kindness and understanding by everybody that we came into contact with. For now, she has decided that she would like to explore whether she can be supported to stay in her own home, but from everything we saw Lakeview seems a wonderful home for supported living.

Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark Lakeview

It was our pleasure to meet you all and thank you so much for your kind words. We're also pleased that you have something sorted for your mother in law but please do get in touch if anything changes. We're here if you need us.

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Review from B P (Daughter of Resident) published on 2 September 2025 Submitted via Website
Overall Experience

My dad had 9 weeks at care view while he was waiting for a room at a care home at Kew in Wimbledon. The admission to Lakeview quite honestly saved dad and the family after a long hospital admission where he had been critically ill and was no longer safe to go back home. Every member of staff from carer to nurse to activities co-ordinator to kitchen staff to receptionist were so attentive to dad and treated him like a member of their own family. My dad was shy and introvert but they managed to engage him in activities to keep him stimulated. They even baked him a huge cake and celebrated his birthday the day after he arrived. Any emails and queries I raised were answered promptly and the atmosphere of the home was very positive and uplifting. Highly recommend.

Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark Lakeview

It was truly wonderful to have your father with us while he awaited his move to our sister home in London. Your kind feedback about our home and the care he received means so much to us, and we'll be sure to pass your words on to the team. It was both our pleasure and our honour to care for him, and we're so glad he was able to get so much out of his short stay with us.

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Review from C P (Respite Resident) published on 28 August 2025 Submitted via Postal Card
Overall Experience

Everybody was so kind and helpful. Nothing seemed too much trouble.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

It was our pleasure to support you through your post surgery recovery and thank you for your lovely feedback which I will share with the team.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 July 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 01 September 2026

Please contact the home for current vacancies

News (0) & Events (1)

News

There are no news items for Hallmark Lakeview.

Upcoming Events

Awards / Recognitions (24)

Accreditations

Meet the Team (2)

Iftekhar Ahmed
Iftekhar AhmedJob Title:General ManagerJoined: 2022

With over 15 years of experience in the care sector, I’m proud to lead the wonderful team here at Lakeview Care Home. I was drawn to Hallmark because it’s a respected name in the industry — known for innovation, compassion, and a genuine commitment to excellence. Being part of Lakeview allows me to contribute to those same high standards and create a truly special place for residents to call home.

In my day-to-day role, I oversee the smooth running of the home, ensuring we provide safe, person-centred care while supporting my team to grow in confidence and pride. The most rewarding part of my role is seeing residents happy, comfortable, and thriving, and knowing that their families feel reassured and supported.

What makes Hallmark — and Lakeview — stand out is the combination of luxury, warmth, and heartfelt care. It’s a home built on respect, dignity, and teamwork.

Outside of work, I love spending time with my family, exploring the outdoors, heading to the seaside, and enjoying movie nights or a friendly game of cricket with my children.

Charlotte Bennett
Charlotte BennettJob Title:Customer Relationship Manager

Having worked in the care industry since 2010, I have gained a lot of experience in supporting families through every step of their care journey.

It’s my job to be your main point of contact and ensure you have a positive experience from the moment you enquire with us. It’s a pleasure to be part of such a warm and vibrant community, and I’m truly looking forward to getting to know you and your loved ones.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hallmark Lakeview to verify any information. View our terms and conditions. Hallmark Lakeview has an Enhanced Service -more info.