






Nestled on a tranquil street in Lightwater's charming village, Hallmark Lakeview is a place where residents live each day to the full. Renowned for its award-winning residential and dementia care, residents can live here with peace of mind they’re in the best hands as well as relax, assured that all the essentials are covered with Hallmark All-Inclusive – including your favourite tipple and weekly manicure.
Experience a seamless blend of luxury...
Care Provided by Hallmark Lakeview
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 62 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Accreditations
- Adopt A Grandparent
Facilities
- Close to Local shops
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are inclusive of a weekly hairdressing appointment, a weekly manicure/nail cut and tidy, a 6-8 weekly chiropody appointment.
The price(s) shown are provided by the care home. Contact Hallmark Lakeview for full pricing details and T&Cs.
Contact Hallmark Lakeview to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Hallmark Luxury Care Homes
- Private Owned
Person in charge
- Iftekhar Ahmed (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2014
- Last Refurbishment: 2024
- Number of floors: 3
Room Information
- Single Rooms (58)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (58)
- Couples/Companion Rooms with ensuite Wet Room (2)
Visiting
- Please pre-book your visits by calling the Reception Team.
Parking
- There is a private car park available at Lakeview.
Hallmark Lakeview Reviews (149)
Hallmark Lakeview has a Review Score of 10 (9.963) out of 10, based on 52 reviews in the last 2 years.
Over all time Hallmark Lakeview has 149 reviews.
I am delighted with the care and attention you are giving my brother Eamon.
Thank you so much, we're so pleased that you are happy with our service. We love having Eamon here with us at Lakeview.
My brother Eamon is being so well looked after here - it is a pleasure to see him happy and content in this environment. My phone calls concerning Eamon are always well-informed.
Thank you so much for your kind feedback, it means a lot to us and it's our pleasure to have your brother here with us as part of the Lakeview family.
Exceptional level of care. I can happily leave my mother at Lakeview with absolute certainty that she will be looked after to the highest standards. All the staff are wonderful, from receptionists to carers to managers.
We're thrilled to hear that you are so happy with the service and care we provide here at Lakeview. It gives us great pride to have relatives make such wonderful comments and we are honoured that you trust us with your loved ones care.
My mother has settled in so quickly and is very happy here.
Thank you ever so much for your kind words. We're so pleased that your mother has settled so quickly at Lakeview, it's our pleasure to have her with us.
Thome itself is clean, comfortable and well-maintained with a warm and friendly atmosphere.
Thank you so much for your kind words and feedback about the home. We're so pleased that you have had such a positive experience with us at Lakeview.
Everyone has been welcoming and friendly, and my mother has settled in well and is very happy.
We're so pleased that Mum has settled so well with us at Lakeview. Thank you for your kind review which we will share with the team.
We cannot thank the staff at Lakeview enough for providing a home from home for both our mother and for us, her family. Lakeview is a wonderful home with dedicated, caring staff that truly understand how to provide the perfect environment for dementia care. Our mother must feel loved; she is treated with such dignity and care, no matter what.
Thank you ever so much for leaving such a lovely review. We're thrilled that you are pleased with the service we deliver. The team will be delighted to receive this feedback and thank you for being part of the Lakeview family.
Care and attention to detail are extraordinary. Kindness and intelligence are prioritised. My father-in-law has come alive here in a way we simply could not have imagined a year ago. We could not be any more grateful. Excellent!
We're so pleased to hear about the impact we have had on your father-in-law, it's an honour to have him with us. Thank you so much for you kind words.
Staff always helpful & very nice. Facilities are great, and our relative is well cared for, meaning our minds are at rest and we don't worry.
Thank you for such kind words. It's our pleasure to care for your loved one and we're so pleased that you have peace of mind - it means a lot to us!
Mum has joined in with some great activities this month - she's well looked after & stimulated. It's a relief for me to know she's so well cared for. Thank you!
It's such a joy to hear Mum has been enjoying the activities here at Lakeview. Thank you for your kind feedback, it's our pleasure to have you as part of the family!
Dad has been at Lakeview for 8 months now and has settled really well. The staff are attentive, friendly, caring and treat everyone with care, respect and as individuals. The atmosphere is so lovely, and it is a pleasure to visit. Thank you for everything.
Thank you so much for your kind review regarding your father's stay with us. It's our honour to support him and we're so pleased to have him with us as part of the Lakeview family.
I am always impressed by the staff & room. Very good.
We're thrilled to hear that you have such lovely things to say about the home and team. Thank you for your kind words, which we will share with everyone here at Lakeview.
Everybody is so welcoming and helpful, and caring. First class care home.
We really appreciate such kind feedback. It is our pleasure to have you both as part of the Lakeview family.
Every member of staff whether receptionist, senior and head of department - every one treat their residents with respect and kindness. I wish all care homes were as brilliant as this one.
Thank you so much for the lovely review about the team and home. We pride ourselves on the service and environment which we offer to residents and we're so pleased that visitors can feel this warmth when they visit.
Fabulous afternoon with Dwhali celebrations. Mum so happy in her new home. Thank you to all the lovely staff at Lakeview for making Mum so welcome.
Thank you so much for your kind words about our recent event. It's our pleasure to have Mum with us and we're so pleased she has settled so well!
Great home. Brilliant team.
Thank you so much for your kind review and feedback which we will share with the team.
I always feel Mum is loved and cared for by the staff. It's reassuring to know she is in good hands.
Thank you so much for your lovely feedback regarding the care your mother receives at Lakeview - its our pleasure and honour to care for her.
My husband and I visited Lakeview to enquire about respite care for my mother-in-law, who has been finding it difficult to live independently while recovering from an infection. From our first telephone enquiry, through our initial and subsequent visits, we were met with kindness and understanding by everybody that we came into contact with. For now, she has decided that she would like to explore whether she can be supported to stay in her own home, but from everything we saw Lakeview seems a wonderful home for supported living.
It was our pleasure to meet you all and thank you so much for your kind words. We're also pleased that you have something sorted for your mother in law but please do get in touch if anything changes. We're here if you need us.
My dad had 9 weeks at care view while he was waiting for a room at a care home at Kew in Wimbledon. The admission to Lakeview quite honestly saved dad and the family after a long hospital admission where he had been critically ill and was no longer safe to go back home. Every member of staff from carer to nurse to activities co-ordinator to kitchen staff to receptionist were so attentive to dad and treated him like a member of their own family. My dad was shy and introvert but they managed to engage him in activities to keep him stimulated. They even baked him a huge cake and celebrated his birthday the day after he arrived. Any emails and queries I raised were answered promptly and the atmosphere of the home was very positive and uplifting. Highly recommend.
It was truly wonderful to have your father with us while he awaited his move to our sister home in London. Your kind feedback about our home and the care he received means so much to us, and we'll be sure to pass your words on to the team. It was both our pleasure and our honour to care for him, and we're so glad he was able to get so much out of his short stay with us.
Everybody was so kind and helpful. Nothing seemed too much trouble.
It was our pleasure to support you through your post surgery recovery and thank you for your lovely feedback which I will share with the team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 31 July 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Bed Vacancies
Posted: 01 September 2026Please contact the home for current vacancies
News (0) & Events (1)
There are no news items for Hallmark Lakeview.
- 26 Sep 2026Organiser: Hallmark Lakeview
Awards / Recognitions (24)
- 30 Jan 2026Recipient: Hallmark Luxury Care Homes
- 31 Jan 2025Recipient: Hallmark Luxury Care Homes
- 31 Jan 2024Recipient: Hallmark Luxury Care Homes
Meet the Team (2)

With over 15 years of experience in the care sector, I’m proud to lead the wonderful team here at Lakeview Care Home. I was drawn to Hallmark because it’s a respected name in the industry — known for innovation, compassion, and a genuine commitment to excellence. Being part of Lakeview allows me to contribute to those same high standards and create a truly special place for residents to call home.
In my day-to-day role, I oversee the smooth running of the home, ensuring we provide safe, person-centred care while supporting my team to grow in confidence and pride. The most rewarding part of my role is seeing residents happy, comfortable, and thriving, and knowing that their families feel reassured and supported.
What makes Hallmark — and Lakeview — stand out is the combination of luxury, warmth, and heartfelt care. It’s a home built on respect, dignity, and teamwork.
Outside of work, I love spending time with my family, exploring the outdoors, heading to the seaside, and enjoying movie nights or a friendly game of cricket with my children.

Having worked in the care industry since 2010, I have gained a lot of experience in supporting families through every step of their care journey.
It’s my job to be your main point of contact and ensure you have a positive experience from the moment you enquire with us. It’s a pleasure to be part of such a warm and vibrant community, and I’m truly looking forward to getting to know you and your loved ones.
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