Hallmark Lakeview

Lightwater Road, Lightwater GU18 5XQ
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9.9 119 Reviews
  • Hallmark Lakeview, Lightwater
Nestled on a tranquil street in Lightwater's charming village, Hallmark Lakeview is a place where residents live each day to the full. Renowned for its award-winning residential and dementia care, residents can live here with peace of mind they’re in the best hands as well as relax, assured that all the essentials are covered with Hallmark All-Inclusive – including your favourite tipple and weekly manicure.

Experience a seamless blend of luxury and familiarity. At Lakeview, residents are supported with a passionate and dedicated team enabling them to enjoy their day, their way. Recognising the hurdles that come with aging, every moment is embraced, both big and small, with a bighearted approach that places residents and their loved ones at the heart of everything the team at Lakeview provide.

Change can be daunting, but Lakeview strive to ease new residents into home life. Families stay together with the doors always open for loved ones to drop by at any time – day or night. With thoughtfully designed spaces, residents and guests can enjoy a cuppa and freshly baked treat in the convivial Woodland Café or relax on the terraces in the lush outdoor greenery. At Lakeview, Residents are supported to live each day to the full, continuing favourite hobbies and pastimes. They may even find something new.
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Care Provided by Hallmark Lakeview

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1580
  • Self-Funded Residential Dementia Care: from £1700

Fees are inclusive of a weekly hairdressing appointment, a weekly manicure/nail cut and tidy, a 6-8 weekly chiropody appointment.

These prices are only a guideline, please contact Hallmark Lakeview to find out the exact price for your requirements.

Contact Hallmark Lakeview to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Hallmark Lakeview to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Iftekhar Ahmed (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2014
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (58)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (58)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • Please pre-book your visits by calling the Reception Team.

Parking

  • There is a private car park available at Lakeview.

Hallmark Lakeview Reviews (119)

9.9

Hallmark Lakeview has a Review Score of 9.9 (9.873) out of 10, based on 28 reviews in the last 2 years.
Over all time Hallmark Lakeview has 119 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Hallmark Lakeview
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Total of 119, showing 21-40
Review from Fiona C (Niece of Resident) published on 19 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found Lakeview care home after my uncle was admitted to hospital after a fall at home. He moved into Lakeview initially for a respite period but he settled so well, he agreed to make it permanent soon after. Thank you to Lakeview for facilitating a very smooth transition for him, for being efficient
and for great care.
Reply from Inder Hanzra, General Manager at Hallmark Lakeview
Thank you for your kind words. It is great to hear that your uncle settled so well with us, it is always our aim to make every resident feel as comfortable and happy as possible. The team will be…read more
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Review from A A (Daughter of Resident) published on 22 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Every day I spend with my mother at Lakeview is wonderful, thanks to the superb family of staff there. Warm, welcoming, knowledgeable, relaxed, patient and so caring. I helped my mother join in with some of their numerous activities and watched the smiles on the faces of all the residents around us.
What magic they work there! We are so very lucky to have these lovely staff helping us through the difficulties caused by dementia, our mother is in very safe hands.
Reply from Inder Hanzra, General Manager at Hallmark Lakeview
We are so pleased to hear these lovely thoughts you have for the team at Lakeview. Every resident in our home is part of the Lakeview family, and it is our absolute pleasure to make sure your mum is…read more
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Review from G P (Daughter of Resident) published on 17 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother moved into Lakeview in March 2024, and I cannot speak too highly of the level of care and attention she has received. It was a big step for Mum but all the staff and management have helped her to settle in and made her feel at home she says how safe and looked after she feels, which is very
important to her and to the family. Mum had her 100th Birthday shortly before she moved, and Lakeview gave her a lovely party at the beginning of May to celebrate - so kind and much appreciated by the family.
Reply from Inder Hanzra, General Manager at Hallmark Lakeview
Thank you for taking the time to share your kind words, we are so glad to hear that Mum felt safe and looked after by us, this is something we strive to do as a team at Lakeview. Being able to…read more
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Review from P W (Son of Resident) published on 29 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum became a resident in 2023 after extensive research into various local homes.
We were and continue to be impressed with the professionalism of the staff, the homely nature and excellent facilities of Lakeview.
It gives us great peace of mind knowing that Mum is being looked after as we would want
her to be.
Reply from Inder Hanzra, General Manager at Hallmark Lakeview
We are so pleased to hear that you are and continue to be impressed with Lakeview. Giving you peace of mind that your Mum is safe and happy is so important, I will pass this message on to the rest of…read more
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Review from Janice H (Friend of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Difficult to part the care. Good to have the check-in and out recorded. My friend was sitting comfortably and well-dressed, as always. The residents had been making biscuits which we shared with a hot drink. The staff were having a meeting but there were two in the sitting room to chat to and ask various
questions about Christmas plans etc. As always a friendly welcome from the reception staff.
Reply from Inder Hanzra, General Manager at Hallmark Lakeview
Janice, thank you for your kind words. We take pride in giving everybody that visits Lakeview a warm welcome and the team will be most appreciative that this has been acknowledged.
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Review from Clare F (Daughter of Resident) published on 26 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing experience. Everyone is so kind, helpful and also friendly. Mum is very happy and joins in the activities.
Reply from Inder Hanzra, General Manager at Hallmark Lakeview
Clare, thank you so much for your kind words. We are pleased to hear that your mother is happy with us here, and we will continue to cherish her as part of our Lakeview family.
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Review from L B (Daughter of Resident) published on 25 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were very happy with how Mum was welcomed into Hallmark Lakeview. She made rapid recovery from her spell in hospital with the encouragement of the staff and we knew she was in safe hands. Christmas was extra special and it was clear how much effort the staff put in to make the occasions enjoyable.
Thanks to all!
Reply from Inder Hanzra, General Manager at Hallmark Lakeview
Thank you for your lovely words, it has been our absolute pleasure welcoming your mother into Lakeview. The team will be very pleased to hear this positive feedback and we look forward to providing…read more
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Review from P P (Daughter of Resident) published on 19 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum needs a lot of care and support following a recent stroke. The staff ensure that she receives this, and although it had taken time for her to settle in, she appears quite happy here. The home is bright, clean and welcoming. Mum's physical appearance now is much improved and so different from the
way she looked on discharge from the hospital. My only reservation is about the laundry service - clothes are returned unironed and badly creased, with unidentified marks, and are not stored away properly.
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Review from Anne T (Daughter of Resident) published on 20 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Reception staff are great, always friendly, welcoming and helpful. This in turn leads to a good atmosphere throughout Lakeview. My mother is well cared for and is generally happy and seeming much brighter now.
Reply from Inder Hanzra, General Manager at Hallmark Lakeview
Anne, thank you so much for your positive feedback, I will ensure your kind words are shared with the team. It is a pleasure to have your mother with us as part of the Lakeview family and I'm so…read more
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Review from Beril S (Great-granddaughter of Resident) published on 20 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are so happy with the wonderful care my grandma received since coming to Lakeview. The staff are so kind and have always strived to help Grandma as much a they can. For me the staff from reception, entertainment team, carers, senior carers and catering team are exceptional and make this as much as
a home as possible. The home is beautifully clean and a lot of effort clearly give into making the home inviting for residents and their families. Thank you so much for everything you do!
Reply from Inder Hanzra, General Manager at Hallmark Lakeview
Thank you so much for taking the time to share such kind words about the home and team. It is our privilege to care for your grandmother and I'd like to thank you again for trusting us to do so.
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Review from K H (Granddaughter of Resident) published on 17 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandmother moved to Lakeview two months ago due to her previous home closing. She is visually impaired and was very anxious about having to settle in somewhere else.
All the team have been so welcoming, patient and kind with her and the family. They have gone to great lengths to find out about
her past and present interests, enabling her to keep to her routine and provide a stimulating and rewarding environment.
Lakeview seems a very happy home for all the residents that I have met over the weeks, I really can't fault it!
Reply from Inder Hanzra, General Manager at Hallmark Lakeview
Thank you so much for taking the time to share such lovely words about the home and team. We are so pleased to have been able to support your grandmother's move from her previous home - I'm over the…read more
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Review from B L (Daughter of Resident) published on 17 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is very content at Lakeview, she feels safe and secure and enjoys the environment of the home and all the friendly staff. She enjoys participating in a range of activities, particularly exercise classes and quizzes. She is very well cared for. Obviously, all this comes at a price but we still
feel it is very good value for money and for the knowledge that she is being well looked after.
Reply from Inder Hanzra, General Manager at Hallmark Lakeview
Thank you so much for taking the time to share such positive feedback about the home and team here at Lakeview. We love having your mother with us. Thank you for choosing us and continuing to trust us…read more
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Review from S M (Daughter of Resident) published on 16 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad had a very bad experience in a previous care home so we were very worried about how he would settle into a new home. Once we had viewed Lakeview and spoken with the dementia care manager, we felt reassured that my dad's individual needs would be met.
Since he moved in, Dad has settled in so
well which is such a relief to our whole family. The care team go out of their way to treat Dad as an individual and get to know him well and his needs.
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Review from J S (Son of Resident) published on 16 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Moving my mother up to the dementia floor has made a huge difference. The staff continue to be really friendly and supportive to her and she absolutely loves the daily activities which are now much more suited to her capabilities. Thank you, Lakeview.
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Review from William J (Son of Resident) published on 15 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I always enjoy coming to see my mother at Lakeview. It has a lovely bright and happy atmosphere. The staff are kind and helpful. I feel lucky to have my mother in such a good home.
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Review from Lynda W (Daughter of Resident) published on 18 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have nothing but praise for Lakeview care home. Everything about the home has been skillfully planned and carefully thought out. Example: Every floor on each level has a different colour scheme so residents do not get confused and know when they have arrived back on their floor. The atmosphere is
always cheerful with smiling/caring staff on hand. The residents have a variety of entertainers visiting which is always well received. Pets are also welcome. I would not hesitate to recommend it to anyone looking for a care home and have done so on many occasions.
Reply from Inder Hanzra, General Manager at Hallmark Lakeview
Dear Lynda - It is our entire pleasure to look after your mum for so long and we are extremely proud and privileged that you chose us when you needed care for another family member. Thank you for your…read more
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Review from S S (Daughter of Resident) published on 23 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were seeking respite care following mums release from the hospital after a tough two weeks. From the first contact with LakeView, the team swung into immediate action to facilitate the right timescale. It was a stressful period with much uncertainty, however, we were able to rely totally on your
staff. Once in situ, we were able to relax and let them take over mum's rehabilitation. Nothing was too much trouble we visited most days and were treated as part of the Lakeview family. The activities were superb and the individual care made integration easy. The home was just that - a home! The entire team are a credit to your organisation - thank you all.
Reply from Inder Hanzra, General Manager at Hallmark Lakeview
Thank you for your very kind words following your mum's recent stay with us following her time in hospital. It was our absolute pleasure to work swiftly to be able to support you all so that your mum…read more
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Review from D D (Daughter of Resident) published on 18 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum came in for respite care after a difficult hospital stay. She came there for four weeks but stayed for eight weeks. The care and kindness she and our family have been met with are second to none. Mum is so well now both mentally and physically. Good food, good care and friendly kind staff everywhere
means she is looking great. I would recommend Lakeview to anyone.
Reply from Inder Hanzra, General Manager at Hallmark Lakeview
Thank you for taking the time to write a review for Lakeview Care Home following your mum's recent respite stay with us following her extended hospital stay. It has been the pleasure of the entire…read more
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Review from J B (Daughter of Resident) published on 16 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with Lakeview Care Home. It is a very friendly atmosphere throughout and is run very professionally. The staff are always happy to help. Lovely rooms and gardens and a wide variety of activities to suit everyone. Glad we chose this home for my father.
Reply from Inder Hanzra, General Manager at Hallmark Lakeview
Thank you so much for your review of our care home, the team will be thrilled to read your kind words as we pride ourselves on offering professional, friendly, relationship-centred care at all times.…read more
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Review from Pamela H (Daughter of Resident) published on 13 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care homes generally get a bad press. When my mother needed care I was fortunate enough to find Lakeview. My mother spent eight months there before she passed away. It is a stunning example of what is possible. Immaculately clean, well-maintained, managed with care and professionalism. Attractive rooms,
high-quality food, activities to suit everyone. The staff are universally excellent, caring, efficient, friendly and kind. All is done to the highest standard. I can't recommend it highly enough.
Reply from Inder Hanzra, General Manager at Hallmark Lakeview
Thank you so much for taking the time to write a review for us, it was the pleasure of the entire team at Lakeview to look after your mum and to get to know her and her family whilst she was living…read more
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Current Review Score: 9.9 (9.873)

Overview of Review Score

The Review Score of 9.9 (9.873) out of 10 for Hallmark Lakeview is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.873 for Hallmark Lakeview is calculated as follows: ( (290 Excellents x 5) + (40 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 331 Ratings = 4.873
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hallmark Lakeview is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 03 Nov 2025

Please contact the home for current vacancies

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Awards / Recognitions (23)

Meet the Team (2)

Iftekhar

Iftekhar Ahmed

Job Title: General Manager Joined: 2022

With over 15 years of experience in the care sector, I’m proud to lead the wonderful team here at Lakeview Care Home. I was drawn to Hallmark because it’s a respected name in the industry — known for innovation, compassion, and a genuine commitment to excellence. Being part of Lakeview allows me to contribute to those same high standards and create a truly special place for residents to call home.


In my day-to-day role, I oversee the smooth running of the home, ensuring we provide safe, person-centred care while supporting my team to grow in confidence and pride. The most rewarding part of my role is seeing residents happy, comfortable, and thriving, and knowing that their families feel reassured and supported.


What makes Hallmark — and Lakeview — stand out is the combination of luxury, warmth, and heartfelt care. It’s a home built on respect, dignity, and teamwork.


Outside of work, I love spending time with my family, exploring the outdoors, heading to the seaside, and enjoying movie nights or a friendly game of cricket with my children.

Charlotte

Charlotte Bennett

Job Title: Customer Relationship Manager

Having worked in the care industry since 2010, I have gained a lot of experience in supporting families through every step of their care journey.


It’s my job to be your main point of contact and ensure you have a positive experience from the moment you enquire with us. It’s a pleasure to be part of such a warm and vibrant community, and I’m truly looking forward to getting to know you and your loved ones.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hallmark Lakeview to verify any information. View our terms and conditions. Hallmark Lakeview has an Enhanced Service - more info.