Barchester Tennyson Wharf Care Home

I could fault nothing.

The staff are very good, they can't do too much for you. The food is second to none. It's a pleasure to be here.

We thought that Tennyson Wharf facilities and rooms were excellent. The activities staff made sure my mum was included at all times. Our only concern was the doctor who visited the home requested blood pressure and blood glucose tests three times a day and this was never carried out without my mum buzzing and reminding them.

The care home does an excellent job looking after people. Comfortable sitting area on second floor. Good job.

After a nightmare week in hospital I needed to gain confidence before returning to live alone. Barchester Tennyson Wharf Care Home had a good reputation so I booked myself in for a week then a second. I have gained confidence, benefited from the good food and kindness and expert care. The home's biggest asset is its staff team who are splendid people, with nothing too much trouble unimportant need to me no patronising. I retired 29 years ago from residential care management, CQC lay inspector and other experience in care for older people. Here is a new concept of care to what I've experienced and I like it. Barchester Tennyson Wharf Care Home is an exceptional place with exceptional staff dealing with a variety of needs for vulnerable people. A good place, thank you.

As this is my fourth stay at Burton Waters residential home, I think that must speak for itself regarding satisfaction. The staff are always polite and helpful and will go the extra mile to sort out any problems a resident may have. If in the future I should need some temporary assistance of a personal nature away from home, Burton Waters would be my first port of call.

My children and I have all been very comforted and consoled by the kindness and concern of all of the staff and are super impressed by the treatment that my husband is receiving. We were initially very concerned that my husband was having difficulty settling, but the staff reacted promptly and with great care to our worries to ensure that he receives reassurance and attention which proved invaluable and effective. We are all most grateful.

My 95-year-old father-in-law was a resident for two weeks of respite care, following a fall and Covid isolation in the hospital, and quickly settled in extremely well. In his first experience of a modern care home, he was very impressed with the care and support he received. Visiting him, the family were warmly welcomed by staff and the management was outstanding in helping and guiding us through a potentially complicated and emotionally charged process. My 90-year-old mother-in-law, who suffers from dementia and Alzheimer's, had also been hospitalised due to Covid and the knock-on effects to her medication, but on release from hospital Barchester Tennyson Wharf were wonderful in organising the transfer, initially to a room on the same floor as her husband, but then a further move to Memory Lane when a room became available. The care, compassion and attention to the details of looking after these family members have been truly exceptional. At every stage, we felt supported by professional and knowledgeable people, for whom nothing seemed too much trouble and who really understood what we were trying to achieve. We are tremendously grateful and can wholeheartedly recommend Barchester Tennyson Wharf Care Home.

Two weeks respite booked due to mother's shoulder injury, requiring care with most things. Nobody welcomed her on arrival or explained facilities etc. An information book in her room gave the only clues. District nurses, physiotherapy, and assessments booked by the home did not materialise. Resulting in her ulcerated legs worsening (one district nurse visit when four were booked). Despite several requests, she was showered only once. The home is attractive and staff friendly and pleasant. However, the right-hand knows not what the left is doing and the home is not adequately managed. Phone calls, emails, and a handwritten note at reception expressing our concerns were met with excuses. On departing nobody bothered to say goodbye.

Given the level of care as listed in the ratings, we hope that the staff are awarded at least a 10% pay rise.

My husband has dementia and other issues. He has been in Tennyson Wharf for six months. I am extremely happy with the care and attention he receives. All the staff are attentive and professional. The activities are varied and inclusive. The home is light and airy and feels like a hotel. The food is varied and nutritious and delicious. The garden is beautiful. He receives excellent care.

Following a hip replacement, I had a wonderful three weeks of convalescence at Tennyson Wharf. The Hospital's care was definitely sub-standard, so it was with relief and gratitude that I was welcomed into Tennyson Wharf and with the care and sympathy of all staff, who showed a real understanding of my needs.

From my first visit to look around until the day I departed, I was met with warmth, friendliness, kindness and compassion. Nothing was too much trouble; the surroundings were soothing and relaxing; the food was first rate and I had some lovely discussions with all sorts of different people. I could stay in my room all day if I wished, or join in with activities as much as I wished; the carers were always accommodating.

I can thoroughly recommend Tennyson Wharf, whether for a short stay or permanent residence and I consider myself extremely lucky to have stayed in such a happy, comfortable and accommodating setting, with exceptional staff, even for such a short time.

Thank you.

A beautiful, well-kept home, in a great location, clean with a friendly atmosphere, and always a smile on the helpful carers. I would highly recommend it. All residents enjoy the cafe area where they can socialise and take part in the activities on offer.

My mum moved into Barchester Tennyson Wharf Care Home last October after a successful period of respite care following a broken hip. Last week my mum received the most devastating news, the suicide death of her son. From the moment I rang the home and spoke to the receptionist and then the manager, the entire team have been utterly amazing. The care, concern and thoughtfulness have been outstanding. Planting memorial bushes, flowers, endless chats and encouragement for my mum have made an unbearable time slightly more bearable.

From the beginning of our friend's residence all staff were very helpful, not only the care staff but kitchen, laundry, domestic, gardening, maintenance and administration staffs. She was treated with dignity throughout her stay. The activities available were appropriate, varied and sensitive. Management of her care was excellent, even when she was aggressive as part of her dementia journey. Liaison with the GP was good. The diet was varied, with menu options each meal. Catering staff responded to specific needs. Towards the end of her life, staff played video messages from a niece living overseas to her, and the parish priest was able to visit her in her room. The room she had throughout was fantastic and met her wishes for space and light with views over the marina. The home was always clean and well maintained. We had no concerns for her safety and welfare. The Covid-19 situation limited visiting for most of the past 18 months, communication with us was excellent. Thank you all.

It's so refreshing being able to have respite knowing that she is in the best care.

Thank you all, see you next year.

I cannot recommend Tennyson Wharf highly enough. The care and attention given by ALL members of the team are exemplary. The menu is very varied, nutritious and beautifully cooked and served. The views across the manor and the gardens are beautiful too!

I regularly visit a lady in this care home, she always looks well cared for clean and neatly dressed her room always looks clean and more importantly she always looks relaxed and happy in the home. She says the meals are good and she is always showing me something that she has made or telling me about the activities she has been doing.

My cousin was very confused and scared when she first came to Tennyson Wharf. But with the patience and care of the staff, she has started to show her old self, even though her memory is mixed.