Barchester Tennyson Wharf Care Home

Park Lane, Burton Lane End, Burton Waters, Lincoln LN1 2ZD
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9.8 131 Reviews
  • Barchester Tennyson Wharf Care Home, Lincoln
Tennyson Wharf has been specifically designed to provide high-quality residential care for the elderly. Located opposite the beautiful Burton Waters Marina, this purpose-built home offers stunning views of the boats and yachts on show as well as the Lincolnshire countryside, and the gardens are extensive and tranquil.

The home offers a relaxed environment to all including those individuals living with dementia or Alzheimer's disease.

If you'd like to look around the care home or meet some of the team members, residents or friends and family, please call to book an appointment. The team are available from 10am - 5pm, 7 days a week.
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Care Provided by Barchester Tennyson Wharf Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Tennyson Wharf Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sarah Noutch (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 3

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Visiting

  • Visitors to report to reception

Parking

  • Parking available on site

Barchester Tennyson Wharf Care Home Reviews (131)

9.8

Barchester Tennyson Wharf Care Home has a Review Score of 9.8 (9.840) out of 10, based on 20 reviews in the last 2 years.
Over all time Barchester Tennyson Wharf Care Home has 131 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Barchester Tennyson Wharf Care Home
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Total of 131, showing 21-40
Review from I G (Respite Resident) published on 17 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As this is my fourth stay at Burton Waters residential home, I think that must speak for itself regarding satisfaction. The staff are always polite and helpful and will go the extra mile to sort out any problems a resident may have. If in the future I should need some temporary assistance of a personal
nature away from home, Burton Waters would be my first port of call.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Tennyson Wharf Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from L N (Wife of Resident) published on 18 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My children and I have all been very comforted and consoled by the kindness and concern of all of the staff and are super impressed by the treatment that my husband is receiving. We were initially very concerned that my husband was having difficulty settling, but the staff reacted promptly and with
great care to our worries to ensure that he receives reassurance and attention which proved invaluable and effective. We are all most grateful.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Tennyson Wharf Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from C T (Civil Partner of Resident) published on 17 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 95-year-old father-in-law was a resident for two weeks of respite care, following a fall and Covid isolation in the hospital, and quickly settled in extremely well. In his first experience of a modern care home, he was very impressed with the care and support he received. Visiting him, the family
were warmly welcomed by staff and the management was outstanding in helping and guiding us through a potentially complicated and emotionally charged process. My 90-year-old mother-in-law, who suffers from dementia and Alzheimer's, had also been hospitalised due to Covid and the knock-on effects to her medication, but on release from hospital Barchester Tennyson Wharf were wonderful in organising the transfer, initially to a room on the same floor as her husband, but then a further move to Memory Lane when a room became available. The care, compassion and attention to the details of looking after these family members have been truly exceptional. At every stage, we felt supported by professional and knowledgeable people, for whom nothing seemed too much trouble and who really understood what we were trying to achieve. We are tremendously grateful and can wholeheartedly recommend Barchester Tennyson Wharf Care Home.
Reply from Katie Polloway, Customer Relationship Manager at Barchester Tennyson Wharf Care Home

Thank you for taking your time to share your lovely review and positive comments. We value all feedback as this helps us to improve our service where required. I will be sure to pass on your feedback to the team. Thank you.

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Review from N W (Son of Resident) published on 28 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Two weeks respite booked due to mother's shoulder injury, requiring care with most things. Nobody welcomed her on arrival or explained facilities etc. An information book in her room gave the only clues. District nurses, physiotherapy, and assessments booked by the home did not materialise. Resulting
in her ulcerated legs worsening (one district nurse visit when four were booked). Despite several requests, she was showered only once. The home is attractive and staff friendly and pleasant. However, the right-hand knows not what the left is doing and the home is not adequately managed. Phone calls, emails, and a handwritten note at reception expressing our concerns were met with excuses. On departing nobody bothered to say goodbye.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Tennyson Wharf Care Home

I am sorry to read Tennyson Wharf did not meet the high standards we strive to provide all our residents. Thank you for taking the time to write this review and sharing your feedback. Feedback is extremely important to us to continually improve our service. I am aware of some comments you had kindly provided us with following your mother's stay and I have been trying to make contact with the number which has been left for us and haven't as yet been able to speak to anyone, please do contact me on 01522 530282 so we can discuss more.

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Review from John M (Brother of Resident) published on 7 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Given the level of care as listed in the ratings, we hope that the staff are awarded at least a 10% pay rise.
Reply from Sarah Noutch, General Manager at Barchester Tennyson Wharf Care Home

Thank you for taking the time to leave our home a review. I will pass your comments and ratings on to our team.

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Review from Linda J (Wife of Resident) published on 27 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has dementia and other issues. He has been in Tennyson Wharf for six months. I am extremely happy with the care and attention he receives. All the staff are attentive and professional. The activities are varied and inclusive. The home is light and airy and feels like a hotel. The food is
varied and nutritious and delicious. The garden is beautiful. He receives excellent care.
Reply from Sarah Noutch, General Manager at Barchester Tennyson Wharf Care Home

Thank you very much for your kind review, I will make sure your comments are passed to our team.

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Review from Susan F (Respite Resident) published on 7 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following a hip replacement, I had a wonderful three weeks of convalescence at Tennyson Wharf. The Hospital's care was definitely sub-standard, so it was with relief and gratitude that I was welcomed into Tennyson Wharf and with the care and sympathy of all staff, who showed a real understanding of
my needs.


From my first visit to look around until the day I departed, I was met with warmth, friendliness, kindness and compassion. Nothing was too much trouble; the surroundings were soothing and relaxing; the food was first rate and I had some lovely discussions with all sorts of different people. I could stay in my room all day if I wished, or join in with activities as much as I wished; the carers were always accommodating.


I can thoroughly recommend Tennyson Wharf, whether for a short stay or permanent residence and I consider myself extremely lucky to have stayed in such a happy, comfortable and accommodating setting, with exceptional staff, even for such a short time.

Reply from Sarah Noutch, General Manager at Barchester Tennyson Wharf Care Home

Thank you for taking the time to publish such a kind review. I will of course pass your comments to the team, and we wish you all the best in your continued rehabilitation.

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Review from R G (Relative of Resident) published on 2 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As always the overall atmosphere at Tennyson Wharf is calm and pleasant. The acting General Manager and her team of professionals and other healthcare personnel collaborate to ensure that the resident's needs and desires are addressed whilst ensuring the highest level of safeguarding and care.
Thank
you.
Reply from Sarah Noutch, General Manager at Barchester Tennyson Wharf Care Home

Thank you very much for your kind review, I will ensure this is passed to our team.

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Review from D L (Friend of Resident) published on 24 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
A beautiful, well-kept home, in a great location, clean with a friendly atmosphere, and always a smile on the helpful carers. I would highly recommend it. All residents enjoy the cafe area where they can socialise and take part in the activities on offer.
Reply from Sarah Noutch, General Manager at Barchester Tennyson Wharf Care Home

Thank you very much for your kind review. I will pass your compliments on to our team.

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Review from Jane P (Daughter of Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum moved into Barchester Tennyson Wharf Care Home last October after a successful period of respite care following a broken hip. Last week my mum received the most devastating news, the suicide death of her son. From the moment I rang the home and spoke to the receptionist and then the manager,
the entire team have been utterly amazing. The care, concern and thoughtfulness have been outstanding. Planting memorial bushes, flowers, endless chats and encouragement for my mum have made an unbearable time slightly more bearable.
Reply from Zoe Sheridan, Activities Coordinator at Barchester Tennyson Wharf Care Home

Thank you for your lovely review. Our thoughts are with you all and we will continue to support you in any way we can.

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Review from D J (Power of Attorney of Resident) published on 9 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the beginning of our friend's residence all staff were very helpful, not only the care staff but kitchen, laundry, domestic, gardening, maintenance and administration staffs. She was treated with dignity throughout her stay. The activities available were appropriate, varied and sensitive. Management
of her care was excellent, even when she was aggressive as part of her dementia journey. Liaison with the GP was good. The diet was varied, with menu options each meal. Catering staff responded to specific needs. Towards the end of her life, staff played video messages from a niece living overseas to her, and the parish priest was able to visit her in her room. The room she had throughout was fantastic and met her wishes for space and light with views over the marina. The home was always clean and well maintained. We had no concerns for her safety and welfare. The Covid-19 situation limited visiting for most of the past 18 months, communication with us was excellent. Thank you all.
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Review from Lucy L (Daughter-in-law of Resident) published on 22 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law has been here a few times now for respite and arrived home yesterday after her most recent stay. The carehome is in a beautiful spot overlooking the marina, the grounds are lovely with a lot of effort to keep it beautiful, flowers and vegetables growing around the grounds with a lovely
seating area.
The home smells nice, you can see the residents sitting around the main area chatting and they look very settled and happy.
The whole home is beautiful inside, the rooms are lovely, food is three courses, three times a day, a fabulous selection of food, drink, snacks, tailored to the residents.
My mother-in-law can be quite "challenging" let's call it and the staff are very sweet with her and ensure she has everything she requires.
Good communication from staff and management, nothing too much trouble.
It's so refreshing being able to have respite knowing that she is in the best care.


Thank you all, see you next year.

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Review from S T (Friend of Resident) published on 17 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot recommend Tennyson Wharf highly enough. The care and attention given by ALL members of the team are exemplary. The menu is very varied, nutritious and beautifully cooked and served. The views across the manor and the gardens are beautiful too!
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Review from M W (Friend of Resident) published on 3 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I regularly visit a lady in this care home, she always looks well cared for clean and neatly dressed her room always looks clean and more importantly she always looks relaxed and happy in the home. She says the meals are good and she is always showing me something that she has made or telling me about
the activities she has been doing.
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Review from G W (Cousin of Resident) published on 29 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My cousin was very confused and scared when she first came to Tennyson Wharf. But with the patience and care of the staff, she has started to show her old self, even though her memory is mixed.
Reply from Zoe King, General Manager at Barchester Tennyson Wharf Care Home

Thank you for your lovely review regarding our wonderful staff. It is heartening to see your Cousin having settled so well here at Tennyson and to share her journey with you to ensure she continues to enjoy life and all we have to offer.

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Review from G S (Daughter of Resident) published on 1 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After a lot of research on all local care homes. I choose Tennyson Warf for my mother. They have gone way beyond my expectations in making her feel at home and including her in activities. She is always delighted with meals and enjoys sitting outside in the lovely gardens. It is a relief to know um
is in capable hands.
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Review from A P (Son-in-law of Resident) published on 1 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was fortunate to attend Tennyson Wharf on the occasion of a 105th-year-old's birthday. The home has been decorated with balloons and flowers. The red arrows had been arranged to fly past. She had been pampered and totally spoilt. A singer had been engaged and 12+ staff assembled to wish her a happy
birthday. The staff could not have been more accommodating and really made her day.
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Review from J H (Brother of Resident) published on 11 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are amazing, friendly, helpful and caring.
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Review from E J (Resident) published on 10 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came in after I needed some respite. The staff have looked after me really well. The room is lovely, clean and bright. They meet my special dietary needs on request. They have activities every day.
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Review from Mark J (Son of Resident) published on 28 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am extremely satisfied with the care my Mum is receiving at Tennyson Wharf. Any questions, issues, or needs are dealt with promptly and efficiently. Although it is an emotional transition from living in your own home to moving into residential care, it couldn’t have gone any better. We as a family
are very grateful for the patience and care of everyone at the home offers Mum. She enjoys the quiz afternoons and particularly enjoyed Burns night (in the afternoon). Thank you all for looking after her and keep up the great work!
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Current Review Score: 9.8 (9.840)

Overview of Review Score

The Review Score of 9.8 (9.840) out of 10 for Barchester Tennyson Wharf Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.840 for Barchester Tennyson Wharf Care Home is calculated as follows: ( (201 Excellents x 5) + (34 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 237 Ratings = 4.84
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Tennyson Wharf Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Mar 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (6)

Sarah

Sarah Noutch

Job Title: General Manager Joined: 2022

Hello, I am Sarah Noutch, General Manager at Tennyson Wharf. I first registered as a nurse in 2003. I began my career in the NHS working in the medical division. I came to Tennyson Wharf having worked at Barchester’s Lancaster Grange care home as General Manager.


I am passionate about delivering good quality, personalised care. This is reflected within the fantastic team we have here at Tennyson Wharf. I am always available for a coffee and a chat and welcome you to meet our care team and view our home.

Tracie

Tracie Roberts

Job Title: Deputy Manager Joined: 2015

Tracie began her career within the care industry around 13 years ago when she began working in the community where she worked as a Senior Carer, then a Team Leader for Age UK.


Tracie decided she would like a change in her career and work in a care home where she joined the team at Tennyson Wharf in 2015, just 2 months after it opened. She really enjoys her role as Deputy Manager, working alongside Sarah to support our magnificent team and residents.

Karen

Karen Holmes

Job Title: Administrator Joined: 2022

Karen joined Tennyson Wharf in April 2022 as the home`s Administrator. Previously Karen worked for another care provider for 20 years so comes with tons of experience.


Karen enjoys being able to help and support people and is pleased to be able to do this as part of her job role at Tennyson Wharf and gets satisfaction from being able to offer help to the lovely residents and their families with anything relating to finances or administration as well as interacting with our residents on a daily basis to make their lives more enjoyable.


In her spare time, Karen enjoys spending time with her family going for long walks with her dog. Karen also likes travelling and holidays especially to the Greek Islands, Skiathos and Zakynthos being 2 of her favourite destinations to date.

Dawn

Dawn Bailey

Job Title: Head Chef Joined: 2014

Dawn is our Head Chef who joins the team here at Tennyson Wharf with a wealth of catering experience.


Dawn was military-trained and latterly worked in the RAF as a Chef. She is passionate about delivering freshly prepared, nutritious meals with a person-centred approach.


In her spare time, Dawn enjoys keeping fit by running and visiting the gym, and she also has a young family to keep her busy.

Andrew

Andrew Nevard

Job Title: Head of Maintenance Joined: 2023

Andrew joined the Tennyson Wharf family in February 2023.


He has over 30+ years of experience working in Maintenance within the Hotel industry but decided he wanted a change.


Andrew is settling into his role at Tennyson Wharf very well and nothing is too much trouble. He has a passion for helping others and loves engaging with our residents and staff.


In his spare time, Andrew is a lover of the outdoors and walking.

Michelle

Michelle Williams

Job Title: Head of Housekeeping Joined: 2017

Michelle has had extensive years of experience in the cleaning industry before coming to join the Tennyson Wharf team as a care assistant for 3 years, before taking on the role of head of housekeeping in July 2021.


Michelle loves to ensure the home is kept clean for our residents and their relatives to enjoy when they come to visit. Her favourite part of her job is working alongside a great team and spending time with the residents, learning about their lives and what is important to them.

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