Barchester Tennyson Wharf Care Home

Park Lane, Burton Lane End, Burton Waters, Lincoln LN1 2ZD
Review Us
9.8 131 Reviews
  • Barchester Tennyson Wharf Care Home, Lincoln
Tennyson Wharf has been specifically designed to provide high-quality residential care for the elderly. Located opposite the beautiful Burton Waters Marina, this purpose-built home offers stunning views of the boats and yachts on show as well as the Lincolnshire countryside, and the gardens are extensive and tranquil.

The home offers a relaxed environment to all including those individuals living with dementia or Alzheimer's disease.

If you'd like to look around the care home or meet some of the team members, residents or friends and family, please call to book an appointment. The team are available from 10am - 5pm, 7 days a week.
Show Barchester Tennyson Wharf Care Home on the Map

Care Provided by Barchester Tennyson Wharf Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Tennyson Wharf Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sarah Noutch (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 3

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Visiting

  • Visitors to report to reception

Parking

  • Parking available on site

Barchester Tennyson Wharf Care Home Reviews (131)

9.8

Barchester Tennyson Wharf Care Home has a Review Score of 9.8 (9.840) out of 10, based on 20 reviews in the last 2 years.
Over all time Barchester Tennyson Wharf Care Home has 131 reviews.

Overall Experience
  • 113
  • 16
  • 2
  • 0
  • 0
Date Published
  • 131
  • 5
  • 11
  • 20
  • 111
Reviewer Connection to Barchester Tennyson Wharf Care Home
  • 28
  • 24
  • 17
  • 14
  • 10
  • 10
  • 5
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 131, showing 41-60
Review from David H (Son of Resident) published on 8 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and facilities have been excellent and the care has helped bring immediate improvement to my mum's wellbeing. I would and will recommend to everyone I know. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P H (Resident) published on 8 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Came here on discharge from hospital, very impressed by strict quarantine care (14 days). Food excellent, such lovely, cheerful staff, so caring. My sons arranged my place here. They chose well.
Reply from Suneil Johal, Customer Relationship Manager at Barchester Tennyson Wharf Care Home

Thank you for your kind review. We ware so happy that you enjoyed your stay as we continue to keep up our high standards at all times.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S J (Friend of Resident) published on 2 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Love this home. My friend is so happy here. She enjoys the freshly cooked meals and the views from her bedroom are stunning. The staff make me feel so welcome whenever I visit.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C J (Resident) published on 2 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very well looked after and have no complaints. Food and staff are very helpful.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A A (Son of Resident) published on 16 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having visited mum at many different times and days have always found her to be very well presented and cared for. Friendly staff who are very welcoming.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J M (Wife of Resident) published on 27 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was made to feel at home immediately and we were warmly welcomed into life in the home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kim W (Daughter of Resident) published on 27 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in Tennyson Wharf for about 5 weeks. We are happy with the care and attention, my mum seems content too.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Andy S (Son of Resident) published on 25 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very presentable home. The rooms are similar to a hotel. Very clean and have all of the necessary facitlites. All of the staff have been helpful and very friendly. To be blunt if my dad is remotely pleased then it must be excellent. Would recommend to anyone who is needing any sort of care.
Reply from Suneil Johal, Customer Relationship Manager at Barchester Tennyson Wharf Care Home

Thank you for the lovely review. We always aim to please and go that extra mile to ensure our residents are happy and well cared for.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from I G (Resident) published on 24 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is my second stay here and I can thoroughly recommend Tennyson Wharf for the care and kindness you receive from all the staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from T F (Daughter of Resident) published on 21 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff very helpful and accommodating.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Martin S (Son of Resident) published on 21 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been extremely happy with the care home and my dad settled in very quickly and is also happy with all aspects of his care. The meals are excellent and all the staff are very kind and caring.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from F B (Daughter of Resident) published on 21 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very caring home. The staff are very approachable and my mum is very well cared for. When she was seriously ill 18 months ago, the staff noticed very quickly and monitored her closely.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Donna J (Daughter of Resident) published on 7 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been coming to Tennyson Wharf for respite since it opened and will go nowhere else. The care is fantastic, staff are approachable, kind and empathetic. The rooms and environment are stunning. Mum has made a fantastic friend at the home and visits regularly when she is not in respite and
is always greeted with a friendly smile and a wonderful cake and coffee.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Susan B (Sister of Resident) published on 29 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I love this home. It is very clean and tidy with lovely gardens. The staff go out of their way to treat the residents with respect and dignity. I must say the activities they do to keep residents stimulated are great. Something different every day and all dietary needs are met with tasty healthy meals.
Reply from Sylvia Duz, General Manager at Barchester Tennyson Wharf Care Home

Thank you so much for your review. Your comments will be shared with the team. We look forward to you visiting again in the near future.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M C (Resident) assisted by family/friend published on 11 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have thoroughly enjoyed my stay at Tennyson Wharf. Very welcoming and friendly staff accommodated in every way. A bit sad to be leaving. The food was exceptional. I loved the idea of resident of the day as it made me feel a bit special, as I could choose something different from the menu to eat. Exceptional
care at all times. I also had lots of laughs with staff. A huge thank you to all staff and management. I will keep in touch.
Reply from Suneil Johal, Customer Relationship Manager at Barchester Tennyson Wharf Care Home

Thank you for your kind words. We look forward to welcoming you back any time you need our help.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J B (Resident) published on 8 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything here is second to none. The care team and support team can't do enough to help. Food is amazing and lots of activities on offer. I would certainly recommend to anyone short or long term.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M S (Friend of Resident) published on 31 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my friend two times a week. I find Tennyson Wharf very clean, tidy and very friendly and helpful in all aspects of care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from I S (Resident) published on 31 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the care home clean and tidy and well looked after. The food is tasty and there are plenty of activities to keep one engaged and occupied.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K L (Daughter of Resident) published on 18 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Many thanks to all at the care home who helped us celebrate our Mums 84th birthday. The decorations and home made cake were very much appreciated, as was the lunch on the top floor dining room. The staff team are kind, professional and courteous at all times.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Elaine L (Daughter of Resident) published on 23 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I looked at 20 care homes before deciding on Tennyson Wharf for my mother. It was by far one of the best I had seen. Lovely scenic views and great friendly staff, offering the best care possible. Highly recommended.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.840)

Overview of Review Score

The Review Score of 9.8 (9.840) out of 10 for Barchester Tennyson Wharf Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.840 for Barchester Tennyson Wharf Care Home is calculated as follows: ( (201 Excellents x 5) + (34 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 237 Ratings = 4.84
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Tennyson Wharf Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Mar 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (11)

Meet the Team (6)

Sarah

Sarah Noutch

Job Title: General Manager Joined: 2022

Hello, I am Sarah Noutch, General Manager at Tennyson Wharf. I first registered as a nurse in 2003. I began my career in the NHS working in the medical division. I came to Tennyson Wharf having worked at Barchester’s Lancaster Grange care home as General Manager.


I am passionate about delivering good quality, personalised care. This is reflected within the fantastic team we have here at Tennyson Wharf. I am always available for a coffee and a chat and welcome you to meet our care team and view our home.

Tracie

Tracie Roberts

Job Title: Deputy Manager Joined: 2015

Tracie began her career within the care industry around 13 years ago when she began working in the community where she worked as a Senior Carer, then a Team Leader for Age UK.


Tracie decided she would like a change in her career and work in a care home where she joined the team at Tennyson Wharf in 2015, just 2 months after it opened. She really enjoys her role as Deputy Manager, working alongside Sarah to support our magnificent team and residents.

Karen

Karen Holmes

Job Title: Administrator Joined: 2022

Karen joined Tennyson Wharf in April 2022 as the home`s Administrator. Previously Karen worked for another care provider for 20 years so comes with tons of experience.


Karen enjoys being able to help and support people and is pleased to be able to do this as part of her job role at Tennyson Wharf and gets satisfaction from being able to offer help to the lovely residents and their families with anything relating to finances or administration as well as interacting with our residents on a daily basis to make their lives more enjoyable.


In her spare time, Karen enjoys spending time with her family going for long walks with her dog. Karen also likes travelling and holidays especially to the Greek Islands, Skiathos and Zakynthos being 2 of her favourite destinations to date.

Dawn

Dawn Bailey

Job Title: Head Chef Joined: 2014

Dawn is our Head Chef who joins the team here at Tennyson Wharf with a wealth of catering experience.


Dawn was military-trained and latterly worked in the RAF as a Chef. She is passionate about delivering freshly prepared, nutritious meals with a person-centred approach.


In her spare time, Dawn enjoys keeping fit by running and visiting the gym, and she also has a young family to keep her busy.

Andrew

Andrew Nevard

Job Title: Head of Maintenance Joined: 2023

Andrew joined the Tennyson Wharf family in February 2023.


He has over 30+ years of experience working in Maintenance within the Hotel industry but decided he wanted a change.


Andrew is settling into his role at Tennyson Wharf very well and nothing is too much trouble. He has a passion for helping others and loves engaging with our residents and staff.


In his spare time, Andrew is a lover of the outdoors and walking.

Michelle

Michelle Williams

Job Title: Head of Housekeeping Joined: 2017

Michelle has had extensive years of experience in the cleaning industry before coming to join the Tennyson Wharf team as a care assistant for 3 years, before taking on the role of head of housekeeping in July 2021.


Michelle loves to ensure the home is kept clean for our residents and their relatives to enjoy when they come to visit. Her favourite part of her job is working alongside a great team and spending time with the residents, learning about their lives and what is important to them.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Tennyson Wharf Care Home to verify any information. View our terms and conditions. Barchester Tennyson Wharf Care Home has an Enhanced Service - more info.