Barchester Tennyson Wharf Care Home

Park Lane, Burton Lane End, Burton Waters, Lincoln LN1 2ZD
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9.9 128 Reviews
  • Barchester Tennyson Wharf Care Home, Lincoln
Tennyson Wharf has been specifically designed to provide high-quality residential care for the elderly. Located opposite the beautiful Burton Waters Marina, this purpose-built home offers stunning views of the boats and yachts on show as well as the Lincolnshire countryside, and the gardens are extensive and tranquil.

The home offers a relaxed environment to all including those individuals living with dementia or Alzheimer's disease.

If you'd like to look around the care home or meet some of the team members, residents or friends and family, please call to book an appointment. The team are available from 10am - 5pm, 7 days a week.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Tennyson Wharf Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sarah Noutch (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 3

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (60)

Visiting

  • Visitors to report to reception

Parking

  • Parking available on site

Barchester Tennyson Wharf Care Home Reviews (128)

Total of 128, showing 121-128
9.9

Barchester Tennyson Wharf Care Home has a Review Score of 9.9 (9.861) out of 10, based on 17 reviews in the last 2 years. Over all time Barchester Tennyson Wharf Care Home has 128 reviews.

Overall Experience

  • 110
  • 16
  • 2
  • 0
  • 0

Date Published

128
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9
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111

Review from Halina D (Wife of Resident) published on 8 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came nearly two years ago. In this time he slowly was going downhill but he has been happy here, being looked after well by staff. Staff care so well for the residents.

Reply from Debra Owen, General Manager at Barchester Tennyson Wharf Care Home

Thank you very much indeed. Your comments are welcomed. I will pass them onto my staff team.

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Review from J E (Resident) assisted by family/friend published on 7 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

10 days respite care in very quiet and comfortable surroundings.

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Review from Alison P (Daughter of Resident) published on 5 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good quality staff. Many extremely caring and committed. Relatively limited movement of staff which is vital, as consistency and familiarity with residents with dementia. Facilities excellent and kept very clean. Rooms great size and very pleasant. Lounges are fabulous with 'proper' furniture...no
plastic sets here. The only improvement I'd like to see is more physical activity. My mum has put on a considerable amount of weight, having been very physically fit on entering the home. This seems to be a neglected area. The reception area is sometimes unattended which makes it difficult for visitors to get in.

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Review from J C (Grandson of Resident) published on 31 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care home clean, light and airy.
Staff always friendly and welcoming and helpful. Activities arranged daily for those residents who wish to participate. In comparison to other care homes in Lincoln, I would definitely recommend Tennyson Wharf Care Home

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Review from Judith R (Daughter of Resident) published on 8 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a poor experience of care, my mother moved to Tennyson Wharf Care Home.
The difference in care and support has been truly amazing.
The staff are caring, compassionate and professional.
Nothing is too much trouble.
As a relative, I have been involved in all decisions relating to Mum's care.
My
mother and the rest of the family have always been treated with respect.
Facilities are excellent.
I would have no hesitation in recommending Tennyson Wharf to anyone with a relative with dementia.

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Review from J M (Partner of Resident) published on 10 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has been in Tennyson Wharf with dementia since November 2015 and prior to permanence, several times for respite. I can only say that I have been very fortunate to find such a lovely home for him. Everyone there is wonderful - administrative staff and carers alike.
The care is fantastic,
the food is fantastic, the home is fantastic and my partner is superbly cared for and very happy in his own little world. Can I say anymore! Yes I would recommend - I've told my children that should I need care in the future there is only one place I wish to go!!

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Review from B B (Resident) published on 27 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absoloutely home from home. I came to stay for a holiday and I've stayed here. I don't want to go home. My friend is also booked to come next week and I doubt she will go home too. Fabulous care, fabulous food and outstanding staff.

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Review from J S M (Resident) published on 15 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

One should expect the daily contact with the working world to slide, and Tennyson which is a no 1 care home, with superb staff and facilities.
I would prefer it being closer to the local services to be reached on foot. I also appreciate why it is not. I would recommend it to anybody.

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Current Review Score: 9.9 (9.861)

Overview of Review Score

The Review Score of 9.9 (9.861) out of 10 for Barchester Tennyson Wharf Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.861 for Barchester Tennyson Wharf Care Home is calculated as follows: ( (174 Excellents x 5) + (26 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 201 Ratings = 4.861

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Tennyson Wharf Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Mar 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (11)

Meet the Team (6)

Sarah

Sarah Noutch

Job Title: General Manager

Joined: 2022

Hello, I am Sarah Noutch, General Manager at Tennyson Wharf. I first registered as a nurse in 2003. I began my career in the NHS working in the medical division. I came to Tennyson Wharf having worked at Barchester’s Lancaster Grange care home as General Manager.


I am passionate about delivering good quality, personalised care. This is reflected within the fantastic team we have here at Tennyson Wharf. I am always available for a coffee and a chat and welcome you to meet our care team and view our home.

Tracie

Tracie Roberts

Job Title: Deputy Manager

Joined: 2015

Tracie began her career within the care industry around 13 years ago when she began working in the community where she worked as a Senior Carer, then a Team Leader for Age UK.


Tracie decided she would like a change in her career and work in a care home where she joined the team at Tennyson Wharf in 2015, just 2 months after it opened. She really enjoys her role as Deputy Manager, working alongside Sarah to support our magnificent team and residents.

Karen

Karen Holmes

Job Title: Administrator

Joined: 2022

Karen joined Tennyson Wharf in April 2022 as the home`s Administrator. Previously Karen worked for another care provider for 20 years so comes with tons of experience.


Karen enjoys being able to help and support people and is pleased to be able to do this as part of her job role at Tennyson Wharf and gets satisfaction from being able to offer help to the lovely residents and their families with anything relating to finances or administration as well as interacting with our residents on a daily basis to make their lives more enjoyable.


In her spare time, Karen enjoys spending time with her family going for long walks with her dog. Karen also likes travelling and holidays especially to the Greek Islands, Skiathos and Zakynthos being 2 of her favourite destinations to date.

Dawn

Dawn Bailey

Job Title: Head Chef

Joined: 2014

Dawn is our Head Chef who joins the team here at Tennyson Wharf with a wealth of catering experience.


Dawn was military-trained and latterly worked in the RAF as a Chef. She is passionate about delivering freshly prepared, nutritious meals with a person-centred approach.


In her spare time, Dawn enjoys keeping fit by running and visiting the gym, and she also has a young family to keep her busy.

Andrew

Andrew Nevard

Job Title: Head of Maintenance

Joined: 2023

Andrew joined the Tennyson Wharf family in February 2023.


He has over 30+ years of experience working in Maintenance within the Hotel industry but decided he wanted a change.


Andrew is settling into his role at Tennyson Wharf very well and nothing is too much trouble. He has a passion for helping others and loves engaging with our residents and staff.


In his spare time, Andrew is a lover of the outdoors and walking.

Michelle

Michelle Taylor

Job Title: Head of Housekeeping

Joined: 2017

Michelle had over 15 years of experience in the cleaning industry before coming to join the Tennyson Wharf team as a care assistant for 3 years before taking on the role of head of housekeeping in July 2021.


Michelle loves to ensure the home is kept clean for our residents and their relatives to enjoy when they come to visit. Her favourite part of her job is working alongside a great team and spending time with the residents, learning about their lives and what is important to them.

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