Barchester Tennyson Wharf Care Home

Park Lane, Burton Lane End, Burton Waters, Lincoln LN1 2ZD
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9.8 131 Reviews
  • Barchester Tennyson Wharf Care Home, Lincoln
Tennyson Wharf has been specifically designed to provide high-quality residential care for the elderly. Located opposite the beautiful Burton Waters Marina, this purpose-built home offers stunning views of the boats and yachts on show as well as the Lincolnshire countryside, and the gardens are extensive and tranquil.

The home offers a relaxed environment to all including those individuals living with dementia or Alzheimer's disease.

If you'd like to look around the care home or meet some of the team members, residents or friends and family, please call to book an appointment. The team are available from 10am - 5pm, 7 days a week.
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Care Provided by Barchester Tennyson Wharf Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Tennyson Wharf Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sarah Noutch (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 3

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Visiting

  • Visitors to report to reception

Parking

  • Parking available on site

Barchester Tennyson Wharf Care Home Reviews (131)

9.8

Barchester Tennyson Wharf Care Home has a Review Score of 9.8 (9.840) out of 10, based on 20 reviews in the last 2 years.
Over all time Barchester Tennyson Wharf Care Home has 131 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Barchester Tennyson Wharf Care Home
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Total of 131, showing 81-100
Review from Jane R (Daughter of Resident) published on 8 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has struggled with depression since the death of my stepfather 3 years ago, had lost all interest in life and what was happening around her. I discovered that she could go to Tennyson Wharf for the day and suggested it. She has visited various care homes over the years to see friends and
relatives and wasn't impressed with the idea but agreed to go and look. One short visit persuaded her to give it a try. I dropped her off at 10 am looking forward to it but slightly nervous as she wouldn't know anyone. I collected her at 4 pm and couldn't believe the difference in her. She walked out with her shoulders back, her head up and she was no longer shuffling like a little old lady. That transformation continued through the following week as she talked daily about what she'd done and when we arrived for the second visit and she was greeted by her name as soon as she set foot in the door I knew it was all going to be ok. She is now planning a stay when I go on holiday.
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Review from Martin J (Son of Resident) published on 11 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Good Points:
Comfortable; clean; spacious and relaxing environment. No-one rushing about or shouting - thus keeping stress for residents and visitors to a minimum.
Staff are genuinely caring and all seem to know where residents are at any particular time; however, residents are free to 'wander' without
being 'told off'. This creates a lovely atmosphere. More like a hotel, to be honest.
Menu looks good and creative. Catering staff are very tolerant of late-comers (and the inevitable 'moaners'). Tea and coffee freely available. Visitors are encouraged to self-serve, though staff are always at hand if required.
Great views from Mum's room; and the sitting and dining rooms.
The room is exactly the right size and is NOT stiflingly hot.
Easy to contact a senior member of staff if necessary.
Loads of activities, including Mum's favourite - the mum and toddler group
Bad Points:
Apart from the cost (!), there are NO bad points. I would recommend this Home without any hesitation.
Reply from Katie Daysley, General Manager at Barchester Tennyson Wharf Care Home

Thank you for your kind review - we are pleased that your Mum is enjoying her stay at Tennyson Wharf and that you are finding the atmosphere, food and activities up to our high standard that we would expect. We look forward to seeing you again soon.

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Review from S B (Friend of Resident) published on 11 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Five-star rest home.
Reply from Katie Daysley, General Manager at Barchester Tennyson Wharf Care Home

Thank you for your review.

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Review from Alicia B (Friend of Resident) published on 28 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Even a weekly visit to our dear friend is enough to lift my spirit up as always welcome by smiley members of staff. Our friend enjoys a warm happy atmosphere with kindest and respect. Excellent, spotless facilities add to the caring in this bright Home.
Reply from Katie Daysley, General Manager at Barchester Tennyson Wharf Care Home

Thank you for your kind review. We want everybody to feel at home at Tennyson Wharf and our staff members are a vital part of that so we are delighted to hear your review.

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Review from K B (Friend of Resident) published on 24 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My first experience was being invited to help with the entertainment at the official opening. Being resident on the nearby estate, I have continued to support fundraising and open days. As a result of this, I have become friends with a couple of residents and on a number of occasions enjoyed an excellent
meal in their company. All the staff come over as very caring and considerate.
Reply from Katie Daysley, General Manager at Barchester Tennyson Wharf Care Home

Thank you very much for your review K B - we are so pleased that you are part of the community at Tennyson Wharf. We look forward to seeing you again soon.

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Review from Heather W (Daughter of Resident) published on 12 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My very elderly mother died in March of old age and infections. The care my mother had was wonderful and every possible thing was done for her comfort. The staff were extremely caring with both her and us and we were delighted with the happy family feel of the care home from everyone involved including
cleaners, gardeners, tea trolley, reception and of course, nurses and carers. It is an extremely high standard home, very clean and nice smelling. Well done!
Reply from Katie Daysley, General Manager at Barchester Tennyson Wharf Care Home

Thank you for your review. Our staff take great pride in our home and the care that we provide so we are very pleased that your mother enjoyed her stay in Tennyson Wharf and that you found the care to be wonderful.

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Review from Monica B (Daughter of Resident) published on 12 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were very impressed by the reception we received from a member of staff who was so happy and welcoming and obviously was really proud of the care and facilities on offer. We have found this to be true - everyone has been so kind to mum. The care has been brilliant - my mum has been transformed in
one day! From not wanting to get out of bed and get dressed, my mum has been showered, hair is done and she has eaten a wonderful meal with lovely residents in the dining room. Lovely environment, clean and stimulating, friendly and personable manager with a bouquet of flowers for mum to welcome her. Thank you.
Reply from Katie Daysley, General Manager at Barchester Tennyson Wharf Care Home

Thank you for your review. We are delighted that the care that your mum received has met our own expectations that we wish to deliver.

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Review from B B (Resident) published on 12 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Just needed care for a few days and I received it in abundance.
A warm happy atmosphere. Thank you.
Reply from Katie Daysley, General Manager at Barchester Tennyson Wharf Care Home

Thank you for your review - we are so pleased that you enjoyed your stay at Tennyson Wharf. We always strive for an outstanding experience for our residents and we hope to see you again to stay with us.

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Review from S M (Son of Resident) published on 12 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good - spotless, bright and cool. Good facilities and location. Good food. Attentive and friendly staff.
Not so good - confusion caused due to invoicing policy i.e one person stated at end of 2-week respite care, another stated it should be paid up front.
Reply from Katie Daysley, General Manager at Barchester Tennyson Wharf Care Home

Thank you for your review. We are very proud of our home and its setting and we are delighted to hear that you found our staff to be attentive and friendly.
Sorry to hear that you received miscommunication in regard to our invoicing policy - we will ensure that staff are fully aware of all possible procedures going forwards. We hope your Mother is continuing to enjoy her stay with us at Tennyson Wharf.

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Review from A W (Son-in-law of Resident) published on 27 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Throughout the 14 months of my relative's residence, I have been extremely impressed with the helpfulness and friendliness of the staff. It is clear it is a 'happy ship'.
In addition, my relative was treated with courtesy dignity and respect as well as with patience and prompt attention to her needs.
Barchester is, in relative terms, expensive, but 'you get what you pay for'. Doubtless, I shall be booking in in a few year's time.
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Review from Elaine B (Friend of Resident) published on 18 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Tennyson Wharf Care Home is an amazing place, the staff are very friendly and helpful and the residents are always happy. Lots of variety. Feels like a spa.
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Review from J H (Friend of Resident) published on 30 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Having visited residents in other care homes in recent months, I am impressed by the overall ambience of Tennyson Wharf Care Home.
It is a pleasure to see my friend happy here despite his physical limitations.
The situation and surroundings are perfect and the cleanliness, staff, food and facilities
are far ahead of those other homes I have visited.
However, all of these advantages are reflected in the fees and it is not for those of limited means.
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Review from Pauline Y (Friend of Resident) published on 29 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First class in all aspects and very helpful and courteous, as in a first-class hotel. Expensive but worth it.
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Review from R C (Son of Resident) published on 3 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good overall experience for my mother, the staff were very friendly although they were short-staffed at times.
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Review from Margaret S (Husband of Resident) published on 26 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has had three stays at Tennyson Wharf Care Home. The staff are excellent food is better than a lot of first-class restaurants, rooms are lovely with a good outlook and very clean.
I like the time staff spend with my husband nothing is too much trouble.
We have to travel 35 miles to Tennyson
Wharf. There are two others a lot closer but the standard is no way as good. That's why I am happy to travel.
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Review from D G (Respite Resident) published on 12 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had a wonderful time here the food is very good.
The staff are very kind and helpful everything was wonderful.
I will miss the company of staff and residents.
Thank you all!
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Review from Ruth H (Daughter of Resident) published on 5 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother always stated firmly that she never wanted to go into a home. However, a fall and subsequent hospital stay left her too weak to go home, her Alzheimers had gone into overdrive and respite care was required.


Barchester Tennyson Wharf offered amazing space, with large private, ensuite bedrooms,

spacious lounges and wide corridors. My mother was used to her own company and privacy and did not want to feel 'packed in'.


The quality of the menu, food freshly cooked on the premises and a remarkable variety of choices


Sufficient staff (mostly permanent) treated the residents with genuine kindness and dignity


The convenience of location - means no traffic problems shortening the time available to visit.


After a few days, my mother relaxed, clearly enjoying herself; much to her surprise. The superb food, leisurely meal times during which staff encouraged conversation and interaction. The consistent level of care and attention given to all completely won her over. We strongly recommend this home.

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Review from Adrian L (Son of Resident) published on 20 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On arrival, you feel you have entered a 5-star hotel. It does not feel like a care home which is important to a new resident who is afraid of staying in a home. The level of care, the most important, is first class. The standards of accommodation and facilities support the high standard of care. Would
I want to stay there? Yes!
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Review from Jill C (Daughter of Resident) published on 6 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother had a short stay receiving the best palliative care anyone could wish for. Excellent nursing, treated with dignity, compassion and dare I say 'love'.
The care also extended to all the family. All I can say is thank you. Our mum's last days were as perfect as we could hope for given how poorly
she was.
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Review from L L (Daughter-in-law of Resident) published on 28 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Respite care for mum-in-law after a hospital visit (due to a fall).
The staff are always smiling, courteous and treated both mum-in-law and family with tolerance and understanding.
Facilities and surroundings fabulous, food excellent and a "can-do" attitude made her stay easier for all concerned a
reluctant resident she was sad to leave.
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Current Review Score: 9.8 (9.840)

Overview of Review Score

The Review Score of 9.8 (9.840) out of 10 for Barchester Tennyson Wharf Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.840 for Barchester Tennyson Wharf Care Home is calculated as follows: ( (201 Excellents x 5) + (34 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 237 Ratings = 4.84
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Tennyson Wharf Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Mar 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (6)

Sarah

Sarah Noutch

Job Title: General Manager Joined: 2022

Hello, I am Sarah Noutch, General Manager at Tennyson Wharf. I first registered as a nurse in 2003. I began my career in the NHS working in the medical division. I came to Tennyson Wharf having worked at Barchester’s Lancaster Grange care home as General Manager.


I am passionate about delivering good quality, personalised care. This is reflected within the fantastic team we have here at Tennyson Wharf. I am always available for a coffee and a chat and welcome you to meet our care team and view our home.

Tracie

Tracie Roberts

Job Title: Deputy Manager Joined: 2015

Tracie began her career within the care industry around 13 years ago when she began working in the community where she worked as a Senior Carer, then a Team Leader for Age UK.


Tracie decided she would like a change in her career and work in a care home where she joined the team at Tennyson Wharf in 2015, just 2 months after it opened. She really enjoys her role as Deputy Manager, working alongside Sarah to support our magnificent team and residents.

Karen

Karen Holmes

Job Title: Administrator Joined: 2022

Karen joined Tennyson Wharf in April 2022 as the home`s Administrator. Previously Karen worked for another care provider for 20 years so comes with tons of experience.


Karen enjoys being able to help and support people and is pleased to be able to do this as part of her job role at Tennyson Wharf and gets satisfaction from being able to offer help to the lovely residents and their families with anything relating to finances or administration as well as interacting with our residents on a daily basis to make their lives more enjoyable.


In her spare time, Karen enjoys spending time with her family going for long walks with her dog. Karen also likes travelling and holidays especially to the Greek Islands, Skiathos and Zakynthos being 2 of her favourite destinations to date.

Dawn

Dawn Bailey

Job Title: Head Chef Joined: 2014

Dawn is our Head Chef who joins the team here at Tennyson Wharf with a wealth of catering experience.


Dawn was military-trained and latterly worked in the RAF as a Chef. She is passionate about delivering freshly prepared, nutritious meals with a person-centred approach.


In her spare time, Dawn enjoys keeping fit by running and visiting the gym, and she also has a young family to keep her busy.

Andrew

Andrew Nevard

Job Title: Head of Maintenance Joined: 2023

Andrew joined the Tennyson Wharf family in February 2023.


He has over 30+ years of experience working in Maintenance within the Hotel industry but decided he wanted a change.


Andrew is settling into his role at Tennyson Wharf very well and nothing is too much trouble. He has a passion for helping others and loves engaging with our residents and staff.


In his spare time, Andrew is a lover of the outdoors and walking.

Michelle

Michelle Williams

Job Title: Head of Housekeeping Joined: 2017

Michelle has had extensive years of experience in the cleaning industry before coming to join the Tennyson Wharf team as a care assistant for 3 years, before taking on the role of head of housekeeping in July 2021.


Michelle loves to ensure the home is kept clean for our residents and their relatives to enjoy when they come to visit. Her favourite part of her job is working alongside a great team and spending time with the residents, learning about their lives and what is important to them.

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