Mountfitchet House

Coltsfield, Stansted Mountfitchet CM24 8LH
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9.7 85 Reviews
  • Mountfitchet House, Stansted Mountfitchet
Mountfitchet House is a purpose-built care home set within the Essex countryside. The skilled team deliver residential, nursing and dementia care, as well as respite and sensitive end of life care.

Residents enjoy a great lifestyle thanks to the luxury facilities, including a café, pub, cinema room and hair salon. The home is divided into four suites, each with its own lounge and dining room. The bedrooms are spacious with a private ensuite bathroom, and outside there are beautiful, landscaped gardens – perfect for residents to relax in.

Located in a small village near Stansted, the home has great links to major motorways and a regular train service to London and Cambridge. The team strives to ensure residents continue to lead fulfilling and enjoyable lives by getting to know each resident as an individual, tailoring every aspect of their care to their unique needs and tastes.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1854
  • Self-Funded Residential Dementia Care: from £1939
  • Self-Funded Nursing Care: from £2094
  • RESPITE Self-Funded Residential Care: from £2064
  • RESPITE Self-Funded Residential Dementia Care: from £2149
  • RESPITE Self-Funded Nursing Care: from £2304

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Mountfitchet House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Joanna Duke (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Mountfitchet House Reviews (85)

9.7

Mountfitchet House has a Review Score of 9.7 (9.713) out of 10, based on 23 reviews in the last 2 years.
Over all time Mountfitchet House has 85 reviews.

Overall Experience
  • 73
  • 11
  • 1
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Date Published
  • 85
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  • 23
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Reviewer Connection to Mountfitchet House
  • 32
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  • 5
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  • 1
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Total of 85, showing 21-40
Review from Lorraine F (Stepdaughter of Resident) published on 15 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As family members, we have experienced nothing but caring, kindness and dignity from everyone in Mountfitchet House. The communication and friendliness have been excellent.
Reply from Reviews Team, Reviews Team at Mountfitchet House

Thank you so much for your lovely review of the home. At Mountfitchet House we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Ian H (Son of Resident) published on 12 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum seemed very happy at the home and the care from the staff was outstanding. Watching Mum enjoy playing bingo and making pizzas having her nails done just showed how much she enjoyed being there. She also made a few friends as well.
Reply from Jade Rackham, Reviews Team at Mountfitchet House

Thank you very much for taking the time to leave us feedback about your experience, We're so pleased to hear that your Mum enjoyed her stay with us at Mountfitchet House.

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Review from Donald N (Resident) published on 8 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally very good. Would appreciate a fresh water jug and glass every morning. Better internet connection.
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Review from L C (Daughter of Resident) published on 1 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has settled well into life at Mountfitchet House Care Home. This is a result of the level of care she is receiving which is delivered with compassion and dignity. Every request is met with a smile. Nothing is too much trouble for the staff.
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Review from Alison L (Daughter of Resident) published on 21 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first point of contact with the customer relations manager to the activities team, the nurses, carer and cleaners, my mother and I have been treated as friends. The home provides a very calm ambience, and the staff are always ready to help or support both residents and visitors. A few teething
problems have been resolved by a very competent team.
Reply from Caprice Geisha, Reviews Team at Mountfitchet House

Hi Alison, thank you very much for taking the time to leave us this lovely feedback. At Mountfitchet House Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your's and your mother's experience with us has been a positive one.

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Review from Z H (Power of Attorney of Resident) published on 18 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely, friendly people in a great environment.
Reply from Caprice Geisha, Reviews Team at Mountfitchet House

Hi, thank you very much for taking the time to leave us feedback about your experience. At Mountfitchet House Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Jenny B (Daughter of Resident) published on 12 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
You will see by my ratings that my experience is excellent, more than that, my mother is safe and well cared for. It's a great relief for me, being her only child.
Reply from Caprice Geisha, Reviews Team at Mountfitchet House

Hi Jenny, thank you very much for taking the time to leave us feedback about your experience. At Mountfitchet House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one and you feel happy with the care we provide.

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Review from Nina M (Daughter of Resident) published on 6 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with the standard of care and friendliness of the staff. Mum has no complaints and enjoys the food and service. There is always a good programme of activities and someone usually available to escort Mum round the garden.
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Review from K S (Daughter of Resident) published on 16 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Superb service as soon as we approached. Helped immensely with the transition from selling the house to permanent residency. Units feel like family homes with a cosy lounge and dining room attached. Serviettes on tables, lovely pictures. Staff are the same people and have got to know my mum very quickly
and her likes and needs and have helped me and family. Daily activities are fun. I could not have found a nicer home for my mum.
Reply from Hannah Atherley, Manager at Mountfitchet House

Thank you very much for your kind words, we are over the moon to hear you're happy with the care, facilities and lifestyle on offer at Mountfitchet House.

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Review from J R (Daughter-in-law of Resident) published on 16 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum feels really safe and well looked after. All the staff are lovely and treat her very kindly. Accommodation is of a very high standard, and the food is of high quality. All of the family are very happy with this home. Thank you to everyone.
Reply from Hannah Atherley, Manager at Mountfitchet House

Thank you for taking the time to leave us feedback about your experience.


At Mountfitchet House, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one and that the whole family is happy with the decision.

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Review from C R (Daughter of Resident) published on 13 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having made the difficult decision that it was time for Dad to have full-time dementia care, I first visited Mountfitchet House, and I knew that he would be in a really caring and supportive environment - not just for him but also for myself. The atmosphere is calm, and all the staff are absolutely
fantastic. Mountfitchet House has excellent facilities, and I know for sure that my dad is well cared for and feels- and is safe.
Reply from Hannah Atherley, Manager at Mountfitchet House

Thank you for your lovely review, we work hard to create the best-in-class experience for care and lifestyle. We are glad to hear your dad feels safe at Mountfitchet House.

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Review from Richard S (Son of Resident) published on 16 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Just moved mum in, still settling in.
Very caring and professional staff.
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Review from Colin M (Nephew of Resident) published on 7 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We already knew Mountfitchet House, they're having cared for my uncle previously. In particular, residents are offered a range of activities, without pressure. Accommodation is excellent and staff are always pleased to try and help.
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Review from J M (Wife of Resident) published on 26 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mu husband, who suffers from dementia, has been a resident of Mountfitchet House for the past three months. I am very happy with the standard of care he receives. The staff are kind, caring, pleasant and empathic. They perform a difficult job whilst displaying patience and treating the residents with
dignity. The gardens are a delight for those residents who are able to take advantage of them.
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Review from K P (Son of Resident) published on 24 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I first visited Mountfitchet House we were only seeking a care home for a short period, but I have been very impressed by the quality of service offered and the professionalism and care demonstrated by all the team. I would not hesitate to recommend Mountfitchet House to anyone seeking a care home
for themselves or a relative.
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Review from H S (Son of Resident) published on 20 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has been living at Mountfitchet House for nearly 3 years and overall the experience has been very good. He suffers from severe physical disability plus dementia which makes him totally dependent on close personal care; I'm pleased to say this has generally been to a high standard and much
better than the previous care home he was at. The staff are cheerful and treat the residents with respect. Standards of cleanliness are high and the rooms are as good as it gets. Food quality is always good and sometimes excellent.
This all comes at a rather high price, but Mountfitchet House is significantly better than most alternatives in the area, in my opinion.
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Review from A L (Daughter of Resident) published on 4 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We selected Mountfitchet House and Mum has been there for over 9 months. We're impressed by the specialist Dementia Care that she has received and we have witnessed the benefits of Mum having that 1-2-1 focus and attention day and night. I would also like to give thanks in recognition as to the level
of support that is also given to the family.
When you enter the home, there is a feeling you get that is unrelated to any fixtures and fittings but simply the undeniable warmth and sense of community, especially evident when entering Mum's wing.
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Review from P L (Daughter of Resident) published on 17 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been very well looked after and continues to prosper despite her dementia.
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Review from Bridget J (Daughter of Resident) published on 8 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mountfitchet House.


I would just like to say that given the difficulties the staff are all working under, my mum has settled in really well. I would like to say a big thank you for all the hard work, diligence and professionalism during this time. The manager, nursing staff, customer care team, all

the care staff, receptionists, catering and cleaners are a credit to this facility as they are all doing a great job. Thank you.
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Review from Julie M (Sister of Resident) published on 13 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother moved into Mountfitchet on the 13th July 2021 and our family noticed a great difference in him after just one week of him being a resident. He is so happy and content and now has a quality of life again as the staff involve him in activities, trips out and just generally being there for him
if just for a chat. He is extremely well cared for and I no longer wake up worrying for him as I know he is in very good hands. The staff are amazing and kind and accommodate everything they can and I cannot thank them enough for giving him a lovely life and I am extremely grateful to all. I bless the day I found Mountfitchet and highly recommend this care home, I wouldn’t put my bother anywhere else.
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Current Review Score: 9.7 (9.713)

Overview of Review Score

The Review Score of 9.7 (9.713) out of 10 for Mountfitchet House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.713 for Mountfitchet House is calculated as follows: ( (203 Excellents x 5) + (53 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 268 Ratings = 4.713
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Mountfitchet House is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Aug 2023

Overall Good

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (100)

Meet the Team (1)

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Joanna Duke

Job Title: Home Manager

I started my career as a healthcare assistant before training and qualifying as a nurse. That was 24 years ago, and, since then, I’ve worked in the NHS and in the private sector. I’ve worked in many different areas of nursing, from paediatric intensive care to end of life and dementia care, and also in management.


I joined Care UK because I wanted to bring my skills and experience to benefit an exciting and forward-thinking care organisation. I love the idea, at the heart of Care UK’s ethos, of fulfilling residents’ lives. I think it’s something everyone can understand and get behind. It motivates the entire team, whatever role they do.


The best part of my role is seeing residents happy and satisfied, and seeing my team’s pride in the way they help others to live happy lives and achieve their wishes.


Away from work I enjoy all sorts of things from holidays and sightseeing, to gardening, baking, watching sports, and going to the theatre, art galleries and museums.

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