Mountfitchet House

Coltsfield, Stansted Mountfitchet CM24 8LH
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9.7 85 Reviews
  • Mountfitchet House, Stansted Mountfitchet
Mountfitchet House is a purpose-built care home set within the Essex countryside. The skilled team deliver residential, nursing and dementia care, as well as respite and sensitive end of life care.

Residents enjoy a great lifestyle thanks to the luxury facilities, including a café, pub, cinema room and hair salon. The home is divided into four suites, each with its own lounge and dining room. The bedrooms are spacious with a private ensuite bathroom, and outside there are beautiful, landscaped gardens – perfect for residents to relax in.

Located in a small village near Stansted, the home has great links to major motorways and a regular train service to London and Cambridge. The team strives to ensure residents continue to lead fulfilling and enjoyable lives by getting to know each resident as an individual, tailoring every aspect of their care to their unique needs and tastes.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1854
  • Self-Funded Residential Dementia Care: from £1939
  • Self-Funded Nursing Care: from £2094
  • RESPITE Self-Funded Residential Care: from £2064
  • RESPITE Self-Funded Residential Dementia Care: from £2149
  • RESPITE Self-Funded Nursing Care: from £2304

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Mountfitchet House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Joanna Duke (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Mountfitchet House Reviews (85)

9.7

Mountfitchet House has a Review Score of 9.7 (9.713) out of 10, based on 23 reviews in the last 2 years.
Over all time Mountfitchet House has 85 reviews.

Overall Experience
  • 73
  • 11
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Date Published
  • 85
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  • 23
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Reviewer Connection to Mountfitchet House
  • 32
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  • 5
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  • 4
  • 4
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  • 1
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Total of 85, showing 41-60
Review from Sarah (Granddaughter of Resident) published on 28 June 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Since my nan went into Mountfitchet House she has been so settled and so happy. The staff make so much effort to play games, motivate them, keep their minds stimulated, and do activities with them. The staff are friendly and show a genuine interest of care towards residents and our overall experience
since my nan came to Mountfitchet House is we couldn’t recommend them enough.
Reply from Laura Cook, Customer Relations Manager at Mountfitchet House

Thank you so much for your kind words Sarah, they mean the world to us as we know how special your lovely Nan is to you and your family. We've loved getting to know Nan so well; she's such a wonderful character and makes us all smile and laugh on a daily basis! Thank you again!

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Review from Jim K (Brother of Resident) published on 22 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a very well managed home with well-trained staff who care for my sister with dignity. Throughout the pandemic, they have made every effort to facilitate contact with family. The accommodation is modern and well-appointed, and the security, although not really relevant in my sisters care is very
good. My sister had previously been in another care home where the care was not of the standard of Stansted Mountfitchet.
Reply from Laura Cook, Customer Relations Manager at Mountfitchet House

Thank you for taking the time to complete your review Jim, we appreciate your feedback and kind words. We're so pleased that your sister has settled well here and everyone is happy with the standard of care she is receiving. Thank you again!

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Review from Jennifer M (Daughter of Resident) published on 12 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mountfitchet House is an outstanding care home with staff who really care. My mother was there for 7 weeks and I could not fault the home in any way. I have been to many care homes in my professional life and personally and this home is right up there. Clean, nice rooms, very caring staff, good communication
with family. I would recommend this place without reservation.
Reply from Laura Cook, Customer Relations Manager at Mountfitchet House

Thank you for taking the time to complete your review, Jennifer, we really appreciate your kind words and positive feedback. It was a pleasure looking after your mother, it was wonderful to watch her grow in confidence and get back home! She's more than welcome to come and stay again if ever she needs us.

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Review from Janet H (Wife of Resident) published on 7 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was admitted to Mountfitchet House on the twenty fifth of March. He had had an extremely difficult and distressing six weeks in hospital. I had already formed a very good relationship with Mountfitchet House for several months, in case my husband needed respite care in the future. When my
husband needed what amounted to an emergency admission, the staff bent over backwards to facilitate this in every way. They were presented with a difficult situation but immediately started dealing with it. From the moment he arrived he was welcomed with open arms. The communication has been excellent. I have already thanked everybody for their kindness, care and have said how much it means to my husband and all our family. It has made all the difference. Everyone I speak to gives Mountfitchet House glowing reports. We are full of gratitude and will recommend it whenever we have the opportunity.
Reply from Laura Cook, Customer Relations Manager at Mountfitchet House

Janet, thank you ever so much for your wonderful review. I am so pleased that you and the family are happy with your husband's care and the communication with the home, right from the beginning. Making such a positive difference to the family and to your husband is what we're here for; I'm very happy we've been able to support you all.

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Review from Neil C (Resident) published on 8 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident for nearly 4 years. We have been very pleased with the care provided.
She has taken great pleasure from the gardens ,which are beautifully presented. She particularly likes the brightly painted seat with her name on it. Obviously visiting has been challenging over the
last year but wherever possible the lovely team on St Mary’s have enabled window visits and video calls. This gives us a feeling of her life and how she is. It is reassuring to see that she is happy and content.
Reply from Laura Cook, Customer Relations Manager at Mountfitchet House

Thank you for the wonderful review Neil, and for taking the time to complete it. Mum is such an important part of the little community in St Mary's, loved by both residents and staff! Looking forward to welcoming you all back in soon - we can't wait to throw a big summer party for everyone once restrictions are lifted, and you, Mum and the rest of the family can enjoy the gardens together!

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Review from C K (Sister of Resident) published on 21 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff at Mountfitchet House have been infinitely kind and caring towards my sister who has moved into the nursing wing.
It has been a big upheaval for her and the nursing team are working hard to help her come to terms with it emotionally, as well as providing excellent nursing for her complex physical
needs. 
Above all, they seem to make time to talk and provide reassurance and to make sure that those little – but so important – things like hair styling are done.
I am very appreciative of the fact that the staff and the nursing team have all kept me up to date and have been friendly and easy to contact by phone when I’ve had any concerns. 
The same is true of the customer relations manager, the overall home manager, who truly ‘went the extra mile’ by helping me to fill in a complex 37-page disability benefits form.
My sister has only been in Mountfitchet House for a month, but I believe it's the best choice I could have made for her.
Reply from Laura Cook, Customer Relations Manager at Mountfitchet House

Thank you for such wonderful feedback, we really appreciate the time taken to leave us a review. Although a big upheaval for her, your sister has done so well to settle in so quickly and we have enjoyed supporting her and the family, throughout the move.

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Review from Carol C (Daughter-in-law of Resident) published on 21 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have had a very positive experience with every staff member we have spoken to at Mountfitchet House, but more than this Mum has looked (as we have not been able to visit her due to Covid restrictions) every content and has told us that she is very happy with her care - we couldn't ask for more at
this time. Mum's health has been very poor for some time, but has definitely improved over the few months she has been at Mountfitchet House.
We receive a call fortnightly to discuss Mum's ongoing condition, her medication and any other medical issues that need to be addressed. Should Mum become ill we receive a call straight away to inform us what has happened and if necessary we can visit if it is felt that it would benefit Mum.
Should we have any questions regarding the facilities their Customer Relations Manager is quick to respond and has been a great help to us understanding what is possible regarding care and what is happening with Mum.
Thank you to all staff.
Reply from Laura Cook, Customer Relations Manager at Mountfitchet House

Thank you for your review Carol, I'm so pleased you feel so happy with Mum's care, she's been a pleasure to get to know and help settle in. I'll pass your thanks onto the whole team, especially those up on nursing - they'll really appreciate your kind words!

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Review from Jane F (Daughter of Resident) published on 14 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We experienced yet another example of unparalleled care and kindness this week. Our dear Mum was taken poorly just before 8 pm and had to be seen by the paramedics and then taken to hospital. The lovely team leader of Guernon stayed with Mum for 2 1/hours after her shift ended as Mum was concerned and
of course we were not allowed to go to be with her. She was back at the home at 8am and on the phone to the hospital to check on mum having not left until after 10.30pm. As a family, we are overwhelmed by the kindness and care - if we are not allowed to be there with Mum; she couldn’t be receiving better care. Thank you from the bottom of our hearts.
Reply from Laura Cook, Customer Relations Manager at Mountfitchet House

Thank you so much for your review Jane, I've passed on your feedback to the Team Leader on Gernon who was really touched by your words. Mum is like family to us all; we're so pleased you feel she couldn't be receiving better care.

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Review from Hugh R (Son of Resident) published on 8 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have had a great experience with the home for my mum over the last 4-years. The care team have done a great job in helping mum, looking after her, and treating her with dignity and individuality. There are many loving carers on the team, and we are so glad we picked Mountfitchet House as the place
where my mum could live out her final years. We were particularly touched by the attentiveness, care, thoughtfulness and going beyond the call of duty that we saw in my mum's final days. That was a great help and made the pain easier to bear, to know that there were loving folks around our mum at the end.
Thank you so much, team...
Reply from Laura Cook, Customer Relations Manager at Mountfitchet House

Thank you for your kind words Hugh, they mean so much to the team here at Mountfitchet House. Our thoughts and prayers are with you and your family.

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Review from Jacqui G (Daughter of Resident) published on 8 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum's carers have been almost universally calm and positive when assisting her, which can be difficult.
The home has made every effort to maintain communication with the family both through their Facebook page and facilitating electronic face to face conversations.
She has been given haircuts as
one of the carers have that skill and her nails are regularly painted; she looks amazing - way better than me!
Everybody I have spoken to has been helpful and enthusiastic.
Residents have been assisted to go outside to join in the "clap for carers", this gave Mum some sense of being in the community.
I am very impressed at the care and patience of all the staff, they can't wave a magic wand, but they do try everything in their armoury to engage and lift the spirits of Mum and all the residents.
Reply from Laura Cook, Customer Relations Manager at Mountfitchet House

Thank you for your lovely review Jacqui, I'm glad you're happy with the care we've been giving Mum throughout the pandemic! We're very fond of Mum and continue to laugh with her daily - she's even walking to our cafe to meet with the staff for coffee now!

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Review from Deborah (Daughter of Resident) published on 1 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My recently bereaved mother went into Mountfitchet House at a most difficult time, immediately before the coronavirus lockdown. We have been unable to visit her in person since, although the home has kindly arranged video calls and we see her from time to time through her window. Mum assures me that
she is very well cared for and treated with kindness. She likes the meals and loves the puddings! She always looks neat and well groomed and her room is immaculately clean and tidy - the maintenance staff took considerable trouble in setting up her room with her pictures and photographs to make it look homely and familiar. It is reassuring to see her growing rapport with the care staff, who have shown compassion and dedication throughout these most unsettling times for which we are very grateful. Although it is currently challenging for the home to have activities as normal, we hope that things will gradually return to a new normal and that we will soon be reunited.
Reply from Laura Cook, Customer Relations Manager at Mountfitchet House

Thank you for your lovely review Debbie, Mum has been a pleasure to care for and continues to make us all smile with her stories about you and your family, and her love for the puddings!

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Review from Mark R (Son of Resident) published on 30 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Mother lived here for 4 years before we decided, we looked at 6 recommended homes. What we particularly liked at Mountfitchet House was that it was conceived and designed as a purpose-built care home - and whilst it has 60 odd rooms, it’s broken up into 4 self-contained sections effectively built
in an L with the nurse stations and dining and living rooms in the centre. Whilst others were delightful old buildings they had not been built as care homes and had steps, different levels etc. Whilst every home had lovely people that we saw, in the end, that element is taken on trust. In our experience, Mountfitchet House delivered consistently high care to Mum in a professional and friendly way. Mum was a quiet, private person, the staff quickly adjusted to her way and she always talked fondly about her carers ( and the cleanliness, Mum was always known as the Ajax tornado) They were fantastic in the last days of mum’s life, made more difficult by us living abroad. On a 5* rating, I would give them a 6*
Reply from Laura Cook, Customer Relations Manager at Mountfitchet House

Thank you for your kind words Mark, and for such a lovely review. Mum will always be remembered here and was a real part of our community. We hope you and the family are all ok at this sad time; our thoughts and prayers are with you all.

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Review from Charlotte M (Granddaughter of Resident) published on 29 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff at the home have been so helpful during the lockdown period. They have all gone above and beyond to help us stay in contact with our nana who’s living in the home. We haven’t had to worry because they have allowed us to FaceTime her twice a week and they’ve kept us updated all the time.
She’s really settled in and is happy in the home now and it’s down to the kindness of all the carers and other staff members. We appreciate everything they have done and we can’t thank them all enough for their care. Hopefully, when lockdown lifts we can have a celebration in the home and gather to thank the staff properly!
Reply from Laura Cook, Customer Relations Manager at Mountfitchet House

Thank you for your wonderful review Charlotte - your Nana is an absolute pleasure to care for and such a beautiful character! We're all so fond of her and she is already such a big part of the Mountfitchet family! We're all really looking forward to the end of lockdown for a real celebration, and can't wait to see you all soon! Thank you again!

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Review from K C (Daughter of Resident) published on 23 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been very happy in Mountfitchet House. She feels cared for and has loved having her meals provided for her. She has developed close working relationships with several members of staff and 2 or 3 other residents. She and her family enjoy the cafeteria area and also the gardens. The handyman is
a real asset and will do anything for her. On the downside, the fees are high and it would be good if the activities could become more structured and reliable.
Reply from Samantha Debenham, Personal Assistant at Mountfitchet House

Thank you for taking the time to write a review and for your positive scores and excellent ratings regarding the overall standard of the home, as well as the care and support provided to residents. We’re so pleased to read that your mum has been very happy here at Mountfitchet House and that she enjoys our café area and gardens with visiting family members. We appreciate your feedback regarding activities and as always we welcome feedback of all kinds that will help us to improve the service we offer to residents and their relatives. Previously our activities have been held on different days and times each week, including the knitting club, gardening club and chair exercise classes. After consulting with residents we have planned to structure the clubs so that they are more reliable for everyone, with regular activities running at the same time and day each week. Thanks again for your very welcome review.

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Review from J W (Respite Resident) published on 7 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoyed my stay in Mountfitchet House. The staff were very caring. Lots of activities. It lives up to the expectations of home from home.
Made many friends with the residents and I would certainly go there again.
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Review from Caroline H (Daughter of Resident) published on 15 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We moved mother from another care home as we were worried about safety, care and stimulation.
All of the above have been excellent and we have been delighted with the home. The staff are compassionate and skilled. This is a happy home full of love, care and consideration.
We have no regrets in choosing
this home.
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Review from Jonathan T (Son of Resident) published on 15 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
For both my mother and my great aunt, who are residents in Mountfitchet House, their care has been consistent with a very high standard. That care is always delivered with kindness and compassion with dignity and utmost professionalism.
Whenever any of my peers ask me about the home, I always, without
hesitation, give it my highest recommendations.
The manager sets the caring ethos and this filters down throughout all her team.
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Review from Sally L (Daughter of Resident) published on 2 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so happy with the care my father receives. Everyone here works to create such a welcoming and caring atmosphere especially the lady on reception.
The small things like knowing my name and providing him with his favourite meals mean so much. Thank you all.
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Review from Susan T (Daughter of Resident) published on 19 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Due to unforeseen circumstances, my sister and I had to move our dear mum from her nursing home of five years. We moved her to Mountfitchet House. Although she was in the later stages of Alzheimer's, Mum was made to feel special. The care she received was exceptional right to the end of her life. She
died peacefully with her family around her. We are grateful for the dignity they gave her and the support they gave us.
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Review from C S (Sister of Resident) published on 25 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very welcoming atmosphere to step into for the first time. Staff are friendly and endlessly helpful.
My sister, who is the patient, feels very relaxed and well cared for so that is all I could ask for.
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Current Review Score: 9.7 (9.713)

Overview of Review Score

The Review Score of 9.7 (9.713) out of 10 for Mountfitchet House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.713 for Mountfitchet House is calculated as follows: ( (203 Excellents x 5) + (53 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 268 Ratings = 4.713
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Mountfitchet House is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Aug 2023

Overall Good

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (100)

Meet the Team (1)

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Joanna Duke

Job Title: Home Manager

I started my career as a healthcare assistant before training and qualifying as a nurse. That was 24 years ago, and, since then, I’ve worked in the NHS and in the private sector. I’ve worked in many different areas of nursing, from paediatric intensive care to end of life and dementia care, and also in management.


I joined Care UK because I wanted to bring my skills and experience to benefit an exciting and forward-thinking care organisation. I love the idea, at the heart of Care UK’s ethos, of fulfilling residents’ lives. I think it’s something everyone can understand and get behind. It motivates the entire team, whatever role they do.


The best part of my role is seeing residents happy and satisfied, and seeing my team’s pride in the way they help others to live happy lives and achieve their wishes.


Away from work I enjoy all sorts of things from holidays and sightseeing, to gardening, baking, watching sports, and going to the theatre, art galleries and museums.

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