The Ashton Care Home

My daughter and I were lucky enough to have visited a friend at the Ashton several times before my in-laws moved in, during the pandemic. Whilst their stay so far has been far from normal for us, it has been reassuring to know that our relatives are safe and being well looked after. The staff have been kind and helpful and we are looking forward to having more unrestricted visits in the future.

The Ashton, what a beautiful place and the staff are so very welcoming and caring - just the place you want your loved ones to be at, in later life. The management team were very professional, very caring for everyone that was there, everything they dealt with was done with the utmost care and attention to the people concerned. Fantastic - that’s all I can say. People who actually look after your loved ones like they should be looked after, they treat people with dignity and that matters. Well done - keep up the very hard work that you do.

Mum came into the Aston in March 2020 as the country went into lockdown. Although we couldn't visit, we were able to talk to her through the railings. She is happy and the carers are doing a fantastic job looking after the residents. Mum enjoys the food and has no complaints.

My father has severe mobility problems due to long-standing hip arthritis, but good mental capacity, although, in his 90’s, he’s a little forgetful. He moved to The Ashton in January 2019, having lived with us for 16 months and previously independently in assisted living. Like many, he was reluctant to move but recognised that we could no longer manage all his needs. He took a long time to settle, not helped by lockdown, but the staff have always been very patient and kind with him and he is now contented, particularly enjoying the meals and coffee mornings. He has never been one for group activities like quizzes or crafts but recently has enjoyed some outings. I appreciate the way the staff are always approachable and keep me informed of any particular needs or changes to Dad’s care. The manager has gone out of her way to get to know the relatives, with regular online team meetings and made visiting more flexible within the current regulations, which is much appreciated.

Very understaffed and undertrained nursing home, where the residents are the ones that suffer! Standards have been dropping consistently to dangerous levels. Medication is often not given on time and care plans are not detailed enough for bank nurses to use.

Good relationship with Mum.

My mother went into the care home in March 2020, just prior to the 1st lockdown. Initially, she was unhappy about having to go there. Prior to that, she had lived on her own (in sheltered accommodation) and been very independent. However, severe deterioration of her health meant she needed more care, and The Ashton seemed to offer that. Mum started to accept that being in there was best for her; this came about because of the excellent support of the staff. With Covid, we were unable to visit (although we spoke on the phone), and it was the efforts of the staff that really brought her around. She is now very happy there; she often comments on the great staff, the food, and the general care of the staff. For us, this is a great relief, and in turn, we are very happy that she is content there.

My Grandad is currently a resident at this care home. He initially went for a 2-week respite stay to give my parents a well-deserved break, but we were so impressed with how my grandad had settled in and started to improve and thrive, we made the decision for him to become a full-time resident, which wasn’t the initial plan but it just felt like the right thing to do for him and was like home from home. The staff are lovely and so attentive, my grandad doesn’t usually like to be surrounded by strangers but he was happy and comfortable with all the staff from day one. He’s been given a new lease of life and the staff give him so much time and attention. They have been so helpful and taken care of things for my mum and us as a family so she or we don’t have the extra stress, they have sorted out medication, contacted his doctor/memory clinic to correct all the mistakes that have been made previously. They're looking after my grandad but also looking after us. Thank you.

Mum spent the last few years of her life as a permanent resident in The Ashton. My sister and I cannot fault the care and attention she received. She was happy, content and enjoyed the chats and giggles with the carers and other residents. The care home was clean, fresh and welcoming, and nothing was too much trouble. The Ashton organised activities daily, outings and even brought Mum to my house when I held a charity coffee morning. Nothing was too much trouble.

My mother and father both resided at The Ashton Care Home. My father had dementia, and my mother was in bed most of the time due to various ailments. The staff were kind and considerate. My mother could be quite difficult, but they treated her with dignity, particularly during the last few weeks of her life. The family was kept informed of all their care needs. There was always a warm welcome from all staff both carers, admin and domestic. Unfortunately, both my parents passed away last year. My father died in hospital, and my mother at The Ashton. In her last weeks at the homes, carers went out of their way to make my mother comfortable.

You're always made to feel welcome and the staff couldn't be more helpful. All reasonable individual requests are accommodated, which gives you a great deal of confidence about the personal care of your loved one and the maintenance team are exceptionally adept in personalising the rooms. Whilst it would be nice to have a little more outdoor space, the bright, welcoming day rooms provide plenty of space for families to socialise.

My dad was at The Ashton for just under three years, until he passed away. I think he was well cared for by some very devoted staff. They took their time to get to know him, and made him feel cared for and kept him clam despite his increasing dementia.

My partner was always treated with respect and dignity. We felt it was like being in a big family. All the staff were lovely and caring.

The Ashton Care Home is a wonderful place. My dad was a resident with them for the last four months of his life. The staff were always incredibly kind, treating Dad with dignity and respect and would often make time before their shifts officially started to pop in and have a chat with him. As a family, we were made to feel very welcome and enjoyed lots of the varied activities arranged each week, building some lovely final memories. It really is a 'home from home', and we can't thank them enough for what they did for Dad.

As a relative, I felt welcome and well communicated with.

My husband goes to Ashton 3 times a week for respite care for 5 1/2 hours each day.

My mother spent 2 and three-quarter years in The Ashton prior to her death in September 2019. We were always extremely satisfied with the care that she received and she was always treated with respect, affording her the dignity she deserved. The love and care in her final few weeks was overwhelming.

Welcoming and assistive staff, who, importantly, are responsive and approachable to the individual needs of the resident and their families.

My brother-in-law has been a resident for a short while after moving from another home. His sister, brother and I visit twice yearly and on our recent Christmas visit you kindly hosted a meal for us all. It was a warm private occasion wonderfully presented and prepared with friendly attentive service. He is more settled, healthier and more himself. Well done.

My sister and her husband and I visited my brother yesterday, 15th December 2018. He has been in Ashton Care home for just over a year. Although greatly affected physically by his many years with multiple sclerosis, he still has good use of his mental abilities, unlike most residents in care homes. At first, he was depressed and miserable. Gradually, especially as the staff adjusted to a younger resident who needs considerable help physically yet still knows his mind and still has considerable mental abilities. My brother has become much happier, greatly helped by becoming involved in the various activities. The weather forecast for yesterday had been grim so my brother had arranged for the four of us to have lunch together in a small dining room. We were fed and looked after extremely well! I was very impressed by the genuine affection the staff showed my brother, he was the happiest I have known him since he first went into residential care many years ago. We are a scattered family: my many grateful thanks to the staff at Ashton.