Sandiacre Court Care Centre

Derby Road, Sandiacre, Nottingham NG10 5GT
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9.6 115 Reviews
  • Sandiacre Court Care Centre, Nottingham
Sandiacre Court offers a range of services to meet your needs, including residential care, nursing care, and specialist dementia care. They also offer a day care service, a welcoming environment, activities and company for those who need a little extra help during the day. The care team at Sandiacre Court are committed to celebrating life in a spirit of companionship. Residents are never alone at Sandiacre and the care team work hard to ensure that each day brings something interesting or fun.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 81 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1450
  • Self-Funded Residential Dementia Care: £1200 – £1450
  • Self-Funded Nursing Care: £1450 – £1750
  • Self-Funded Nursing Dementia Care: £1450 – £1750
  • RESPITE Self-Funded Residential Care: £1200 – £1450
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1450
  • RESPITE Self-Funded Nursing Care: £1450 – £1750
  • RESPITE Self-Funded Nursing Dementia Care: £1450 – £1750

Fees are based on a needs assessment for each individual coming into the Home.

These prices are only a guideline, please contact Sandiacre Court Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Debra Mclean-Bentley (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2014
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (81)
  • Single Rooms with Ensuite Wet Room (81)

Visiting

  • Open for visiting all hours, please call or come in for any enquires.

Parking

  • Parking is located on the front of the building.

Sandiacre Court Care Centre Reviews (115)

9.6

Sandiacre Court Care Centre has a Review Score of 9.6 (9.617) out of 10, based on 15 reviews in the last 2 years.
Over all time Sandiacre Court Care Centre has 115 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Sandiacre Court Care Centre
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Total of 115, showing 21-40
Review from P T (Daughter of Resident) published on 6 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum stayed in the Sandiacre residence for a respite whilst a shower room was converted.
She thought the staff and management were great.
The senior staff was able to put a TV in her room, which she used a lot.
When I go away, she will happily go and stay there again.
The rooms we were shown
on a tour were on the top floor and had apparently been freshly decorated.
The room she was put in had a few issues but told that the floor she was on was getting decorated soon.
As she was only supposed to stay eight days but stayed thirteen, she was happy enough and had a good relationship with the staff.
The only downside I found was when they quoted a price, it did not include the VAT, which made a big difference, and there was also a mix-up with the length of stay, but eventually put right.
Reply from Jason Pritchett, Customer Relationship Manager at Sandiacre Court Care Centre

Thank you for your kind review of Sandiacre Court. I'll ensure that your comments are passed on to the team at the home. We look forward to welcoming you and your mum back to Sandiacre Court in the future.

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Review from Steve A (Relative of Resident) published on 16 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Recently visited my elderly relative who has moved to Sandiacre from another home. All I can say is wow, what a difference in her physical/mental condition. She has gone from a lady who sat in a chair with no interaction with anyone apart from the member of staff allocated to her. To somebody who spends
her days interacting with other residents, trying crafts and meeting pets bought into the home. She has gone from eating virtually nothing to eating all the food put in front of her. The staff care and understand the needs of each individual resident.
Reply from Jason Pritchett, Customer Relationship Manager at Sandiacre Court Care Centre

Thank you for your kind review of our staff and services at Sandiacre Court. I'll ensure that your comments are passed on to the team at the home.

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Review from D L (Daughter of Resident) published on 16 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum stayed at Sandiacre Court for two weeks in October. She was made to feel very welcome by the staff, and they were very kind and caring.
Reply from Jason Pritchett, Customer Relationship Manager at Sandiacre Court Care Centre

Thank you for your kind review of our staff and services at Sandiacre Court. I'll ensure that your comments are passed on to the team at the home.

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Review from J L (Niece of Resident) published on 16 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunty moved to Sandiacre Court Care Center and settled very well. The staff are very kind and caring, activities on the go all the time in the home, and always a choice of meals. All staff and management have been great with making my aunt settle in very well.
Reply from Jason Pritchett, Customer Relationship Manager at Sandiacre Court Care Centre

Thank you for your kind review of our staff and services at Sandiacre Court. I'll ensure that your comments are passed on to the team at the home.

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Review from Shirley B (Friend of Resident) published on 4 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nice, modern, clean care home with friendly staff.
Always having entertainment days, lots of snacks choice at mealtimes, nice ensuite rooms lovely outside entertainment spaces.
Staff are always happy to help you.
Can take your family/friends or relations out whenever you like and can stay out
as long as they know you are taking them out.
Reply from Jason Pritchett, Customer Relationship Manager at Sandiacre Court Care Centre

Thank you for your kind review of Sandiacre Court.
I'll ensure that your comments are passed on to all the team at the home.

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Review from Steve A (Grandson of Resident) published on 1 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Grandfather stayed for a few weeks respite. Fantastic home. The staff are extremely caring and can't do enough for you. He was well looked after and very happy being there. Absolutely no complaints, and would definitely recommend.
Reply from Emma Hill, Home manager at Sandiacre Court Care Centre

Thank you for your kind review of Sandiacre Court. I am so pleased that your grandfather enjoyed his stay with us. I will ensure that your comments are passed on to the whole team at Sandiacre Court.

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Review from K E (Daughter of Resident) published on 26 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you to the team at Sandiacre for showing empathy and friendship whilst my mother-in-law stayed with you during the past few months. You showed professionalism and understanding throughout her stay.
Reply from Emma Hill, Home manager at Sandiacre Court Care Centre

Thank you for your kind review of Sandiacre Court. I am so pleased that your mother-in-law enjoyed her stay with us. I will ensure that your comments are passed on to the whole team at Sandiacre Court.

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Review from Jill P (Niece of Resident) published on 3 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
This home is now an excellent example of one with great leadership. The changes that have taken place in the relatively short time the new manager has been in the post are evident on every front. Although initially, I was very concerned with the subsequent high turnover of staff, it has become clear
that this new manager only accepts care staff who have and display the very special qualities required of a carer for the elderly, infirm and/or those living with dementia.
She has put in place a strong management team, who are completely accessible, and who listen to and act upon any and all feedback, whether it is praise or concern. All this has been managed in just over six months, so I look forward to the next six with optimism. Communication is now a two-way process, and relative meetings have also been reinstated with a management team prepared to put the family's moans, groans, requests and views to the group if they are unable to resolve them.
A huge improvement on this time last year
Reply from Jason Pritchett, Customer Relationship Manager at Sandiacre Court Care Centre

Thank you for your kind review of Sandiacre Court. I will ensure that your feelings are passed on to the team, and we look forward, as you do, to the next chapter at the home.

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Review from R C (Daughter of Resident) published on 29 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely staff and very friendly and caring. Would definitely recommend this care home. My mum really enjoyed the activities and spending time with the other residents in the care home. My mum will definitely be having more respite care in the future. Thank you to all the staff.
Reply from Jason Pritchett, Customer Relationship Manager at Sandiacre Court Care Centre

Thank you for your review of Sandiacre Court. We loved having your mum with us and look forward to having a wonderful stay with us in the future.

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Review from J A (Daughter of Resident) published on 16 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Satisfied with everything they do. They go above and beyond in everything.
Reply from Jason Pritchett, Customer Relationship Manager at Sandiacre Court Care Centre

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from S J (Respite Resident) published on 9 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad spent a week at Sandiacre Court on respite. He had a lovely time at the home, and the staff were very friendly. My dad really enjoyed the activities, arts and crafts and spending time in the garden. I would very much recommend this care home. Thank you to all the staff at the home who looked
after him.
Reply from Jason Pritchett, Customer Relationship Manager at Sandiacre Court Care Centre

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from C G (Son of Resident) published on 6 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the care my mum receives to be very good. My mum is well looked after and always clean. The staff are brilliant and always attentive.
Reply from Jason Pritchett, Customer Relationship Manager at Sandiacre Court Care Centre

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Paul R (Son of Resident) published on 27 May 2022 Submitted via Website • Report
Overall Experience 2.0 out of 5
It pains me to write this review but I feel I must share my experience in recent months. When my Mum first moved to Sandiacre Court it was great and as I reviewed at the time, a great weight off my shoulders. I really don't know what went wrong, but most of the staff left including management and the
CQC came in and highlighted the shortcomings. I'm loath to go into great detail but this had a detrimental effect on my Mum, to the degree that I have now had to move her to another home. Issues were mainly around cleanliness, lack of enrichment activities, and a general apathy towards any feedback where staff said the right thing and then did nothing. A real shame but I do not recommend this home and will happily back up with examples on all ratings given.
Reply from Jason Pritchett, Customer Relationship Manager at Sandiacre Court Care Centre

Thank you for your review.
We constructively use all feedback to ensure that all of our residents within our care can be improved upon and to ensure that we continually review our operations to maintain a safe, secure, and caring home for everyone living here.
We do offer an open-door policy, where any issue highlighted can be drawn to the attention of the Home Manager immediately.
We attempted many times to alleviate the issues that you did bring to our attention and we ensured that you were communicated to in all aspects of care, staff changes, and the general well-being of your mother.
All staff at the Home hopes that your mother has settled within her new Home and wish her and yourself the best.
If you wish to discuss issues personally with the Home Manager, please contact her directly via email.

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Review from Sandra W (Daughter of Resident) published on 8 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved into Sandiacre Court Care Centre in November 2021, not long after she had moved in, unfortunately, the home had an outbreak, and visits were restricted, this was hard for us all, as we have been a very close family. The staff at Sandiacre have been amazing, keeping us updated regularly
on how mMm was by phone and letters from Sandiacre Court updating on the visiting and the outbreak. I would highly recommend this care home to anyone. The quality of care is the best, and we are always kept updated on my mum's care. We have finally been able to visit Mum this week, and she looks well cared for, and most of all, she seemed very happy. Thank you to all the staff at Sandiacre for keeping her safe and for the fantastic job you all do.
Reply from Jason Pritchett, Customer Relationship Manager at Sandiacre Court Care Centre

Thank you for your review.
We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Andrea W (Daughter of Resident) published on 23 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been at Sandiacre Court for over six years and has been happy here - joining in with the activities, and we have all found the staff friendly, caring and helpful. She has a lovely room, personalised with her precious photographs and pictures. The home is professional and pleasant to come
into. Thank you. We have always felt welcome to celebrate occasions here with Mum.
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Review from Lizzie D (Daughter of Resident) published on 3 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved Mum up from London to be closer to us during the later stage of her life. Mum, who was 98 1/2, was excited to be relocating. The management and staff made the process and the move very easy to do, handled the paperwork and necessary assessments and arrangements without fuss. Unfortunately,
due to her health, my mum didn't get to experience all the home had to offer. The staff, who I can't praise enough, were very caring and compassionate. It is never easy to lose a parent; they gave me the strength and care that helped my family and me as the end approached. We can't thank you enough, thank you all!
Reply from Jason Pritchett, Customer Relationship Manager at Sandiacre Court Care Centre

Thank you for your wonderful comments and feedback; it means a lot to us all to know that we have supported you through a difficult time.

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Review from Pamela A (Friend of Resident) published on 30 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff I have met when visiting my friend have been extremely helpful, kind and respectful. Nothing is too much trouble for them. They do become over time friends, which makes it really nice.
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Review from S R (Daughter of Resident) published on 14 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Exemplary on every occasion. Met with warmth and compassion. Unwavering in offering a sincere caring package. Massive thank you to all.
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Review from Susan B (Daughter-in-law of Resident) published on 5 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So pleased with the level of care provided for mum especially in these COVID times.
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Review from Geoff W (Son-in-law of Resident) published on 18 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Moving into a care home is a big step, but he was made welcome and the care is fantastic. It also gave us peace of mind to know he was happy and had 24 hour care.
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Current Review Score: 9.6 (9.617)

Overview of Review Score

The Review Score of 9.6 (9.617) out of 10 for Sandiacre Court Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.753 for Sandiacre Court Care Centre is calculated as follows: ( (158 Excellents x 5) + (8 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) + (5 Very Poors x 1) ) ÷ 178 Ratings = 4.753
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.864 Points relating to the number of positive Reviews for Sandiacre Court Care Centre is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2. 14 Positive Reviews ÷ 16.2 = 0.864
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Aug 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

Donna

Donna Evans

Job Title: Manager Joined: 2025

Donna Evans, the friendly face you'll see at Sandiacre Court Care Centre, has been a part of the Nottinghamshire care community for over 15 years. Starting as a care assistant, Donna's passion for helping others led her to work with people of all ages, from those with learning disabilities to young adults and more recently the elderly. She's now an experienced care home manager with a thorough appreciation of how to deliver great care whilst nurturing a vibrant care community.

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