Buckingham House

Moundsley Hall Care Village, Walkers Heath Road, Birmingham B38 0BL
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6.3 7 Reviews
  • Buckingham House, Birmingham
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Care Provided by Buckingham House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Respite - minimum of four weeks.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in Charge

  • Debi Rogers (Operations Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 3

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (60)

Visiting

  • Visitors please sign in at the welcome desk.

Parking

  • Huge car park, spaces always available. Disabled parking.

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Buckingham House Reviews (7)

6.3

Buckingham House has a Review Score of 6.3 (6.345) out of 10, based on 7 reviews in the last 2 years.
Over all time Buckingham House has 7 reviews.

Overall Experience
  • 3
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  • 4
Date Published
  • 7
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Reviewer Connection to Buckingham House
  • 3
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Total of 7, showing 1-7
Review from A K (Nephew of Resident) published on 7 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Moundsley are absolutely amazing. So caring and loving. The carers, nurses and all admin staff have been so attentive and loving to my aunt. Specifically in Buckingham house.
I visited daily for 6 weeks and the place was always clean, the staff and residents always smiling and happy.
Highly recommended this home for anyone's family.
Reply from Kiran Kaur, Admissions Officer at Buckingham House
Thank you for your kind words. We're pleased to hear that your experience with us was so positive. Our team takes great pride in creating a caring, supportive and welcoming environment for both…read more
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Review from Scott S (Nephew of Resident) published on 14 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Auntie moved into Buckingham House in late February 2025, she has Learning Difficulties so we where naturally nervous about putting her into a care home as she struggles to articulate what she needs.
I can say nearly 5 weeks in, my Auntie has settled in really well, the staff in Buckingham are friendly,
hardworking and willing to help. The home is spotless from a hygiene perspective and the food is really good.
Our experience of Buckingham is all really positive. This has put our minds at ease knowing my Auntie is being cared for properly.
Thanks for all your help.
Reply from Debi Rogers, Head of Operations at Buckingham House
Thank you for your kind words and positive feedback on your experience at Buckingham House. We understand that deciding to entrust the love and care of your loved one is very difficult, and we are…read more
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Review from John M (Son of Resident) published on 3 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Buckingham House since June 2024 and my late dad also lived there for several months in 2021-22 before he sadly passed away later in 2022.
The staff are all kind, friendly, helpful and have always treated my mum and dad with dignity, care and respect.
The building
is warm, clean and safe. For those residents able to enjoy them the surrounding grounds are lovely, with lawns, mature trees and a duckpond.
I am aware that there were problems at Buckingham House from 2023 to early 2024. However, these are definitely now in the past, thanks to the efforts of the recently-appointed manager and all the other staff, and in my opinion the latest CQC report published in June 2024 gives an accurate assessment of the current situation.
Reply from Kiran Kaur, Admissions Officer at Buckingham House
Thank you for sharing your thoughtful review, we truly appreciate your kind words. If there's ever anything more we can do to support you or your family, please don't hesitate to let us know.
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Review from Maria L (Sister of Resident) published on 3 April 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Whatever you do, do not even think about putting a member of your family in this home! My poor brother was only in Buckingham House for 2 months, July - September 2023, he actually wanted to commit suicide at the end. It was only due to a Paramedic being called in, not by the 'trained nurse' but by
the Paramedic that does the weekly GP visit, who noticed how unwell my brother looked! My brother was admitted into hospital from Buckingham with 2 x grade 2 pressure sores on his bottom, moisture lesions on his scrotum and severely ulcerated legs with cellulitis too! No body maps completed.
If you check out the CQC report, a lot of it is about how poor my brother was treated, we had to cut bandages off his legs as they were so tight, that's even if he had a bandage put on, I have had to take my own to dress his legs in the beginning, he was not offered pain medications, missed fluids, food was just dumped by him, no choice of an option given. All in the CQC report. Do not go here.
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Review from E B (Granddaughter of Resident) published on 15 January 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
As the granddaughter of an ex resident who is sadly no longer with us, l urge anyone considering this setting to please take the time to read the damning, but in my opinion accurate report from the CQC as a result of an inspection on Buckingham House in September 2023. Everything you need to know is
in there.
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Review from L S (Daughter of Resident) published on 15 January 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mother was a resident at Buckingham House for a short time in 2023. Only now, sadly, do I realise how inadequate the setting was. I would urge anyone considering this place to read the latest CQC report, it makes for disturbing reading. Everything in the report is, as far as l am concerned, accurate.
My mother is no longer with us, but as a family, we vowed to make others aware of the shortcomings of this place, my mother can rest in peace, knowing we have done that.
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Review from Gary W (Nephew of Resident) published on 26 December 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Concerned about the standard of care, I provided my cousin with a four page email outlining the severe shortcomings of the service my aunt was receiving. I linked the concerns to the five questions used by the Care Quality Commission (CQC). I highlighted the understaffing, making it feel unsafe with
one carer, instead of two, to lift the residents. The food was inedible or cold. The buzzer was ignored for toileting so no care for dignity. Not all staff seemed to be familiar with the care plan, and medication was missed. The plan was for both my cousin and I to meet with the manager but the manager refused to talk to me, so only my cousin attended. The concerns were largely dismissed and trivialised with a sarcastic comment that 'this has been the longest complaint we've ever had'. Well, it wasn't as long as the one that followed two weeks later when the CQC put the place into special measures! It was a truly dreadful experience for my aunt in her final days. Very sad.
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Current Review Score: 6.3 (6.345)

Overview of Review Score

The Review Score of 6.3 (6.345) out of 10 for Buckingham House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 2.8 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.5 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 2.845 for Buckingham House is calculated as follows: ( (33 Excellents x 5) + (3 Goods x 4) + (2 Satisfactorys x 3) + (10 Poors x 2) + (36 Very Poors x 1) ) ÷ 84 Ratings = 2.845
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.5 Points relating to the number of positive Reviews for Buckingham House is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 3 Positive Reviews ÷ 12 = 0.25
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 May 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Buckingham House

What types of Care is Buckingham House registered for?

Older Person Care, Dementia, Learning Disability / Autism, Physical Disability, Visual / Hearing Impairment & Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Buckingham House have?

There are 60 Single Rooms.

What are the Facilities & Services at Buckingham House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Buckingham House to the centre of Birmingham?

5.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Buckingham House to verify any information. View our terms and conditions. Buckingham House has an Basic Service - more info.