Willowcroft Care Home

New Street, Sutton-in-Ashfield NG17 1BW
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7.8 10 Reviews
  • Willowcroft Care Home, Sutton-in-Ashfield
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Close to Local shops
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Melanie Dickinson (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (40)
  • Single Rooms with ensuite Wet Room (40)

Visiting

  • Open visiting policy, feel free to pop in.

Parking

  • Willowcroft Care Home has a large onsite car park for visitors to use.

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Willowcroft Care Home Reviews (10)

7.8

Willowcroft Care Home has a Review Score of 7.8 (7.792) out of 10, based on 1 reviews in the last 2 years. Over all time Willowcroft Care Home has 10 reviews.

Overall Experience

  • 7
  • 3
  • 0
  • 0
  • 0

Date Published

10
0
1
1
9

Review from Jayne W (Niece of Resident) published on 19 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunty is well looked after at Willowcroft Care Home. The staff are lovely and treat her with dignity and respect. I love visiting Willowcroft.

Reply from Daniel Scott-Elder, Operations Director at Willowcroft Care Home

Thank you for your kind review. So pleased to hear you enjoy visiting our home. We look forward to welcoming you on your next visit.

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Review from Alan W (Husband of Resident) published on 3 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, in the 7 years my wife has lived here, I have always rated the carers very highly. The staff resolve any issues and takes into consideration the needs of the residents and my wife's condition.
Overall, in relation to my wife's condition, the people who have looked after her over the years,
have provided high-quality care. I can't thank the staff enough.
Would recommend this home.

Reply from jacqueline hamilton, Operations Manager at Willowcroft Care Home

Dear Alan, thank you so much for your kind words the care of your wife is our first priority at all times.

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Review from B N (Next of Kin) published on 3 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is at the care home. He had previously been rejected by other care homes due to his challenging behaviour.
The team are highly skilled and offers person-centred care. My father is well looked after and the team will keep me informed of his progress.
Would highly recommend this home.

Reply from jacqueline hamilton, Operations Manager at Willowcroft Care Home

Thank you for your kind words the team at Willowcroft take pride in caring for your father.

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Review from A T (Son of Resident) published on 3 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everybody at the Willowcroft is so nice, I am happy with the care my Mum receives.

Reply from jacqueline hamilton, Operations Manager at Willowcroft Care Home

Thank you for your kind words, the team at Willowcroft deems it a privilege to care for your mum.

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Review from Jacqueline W (Sister of Resident) published on 3 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found my sister is very well cared for. The staff are always very helpful, I would say excellent. Any query is always answered straight away, they treat my sister with great respect always. They do a difficult job with care and kindness and a ready smile.

Reply from jacqueline hamilton, Operations Manager at Willowcroft Care Home

Dear Jacqueline, thank you for your kind words the team is always happy to give quality care.

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Review from Carol T (Friend of Resident) published on 3 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is my friend's third home, all I can say is this is far better. The staff are great at their jobs and my friend seems more content.

Reply from jacqueline hamilton, Operations Manager at Willowcroft Care Home

Dear Carol, we are happy that you are pleased with the care your friend is receiving at Willow Croft, we thrive to be the best in all that we do.

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Review from Pamela H (Sister of Resident) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think Willowcroft is an excellent care home. The staff are very friendly and helpful and deal with my brothers' problems in a very efficient and capable manner. The staff are very good at communicating with me about any issues of concern. Many activities are provided for the residents, and there are
regular family meetings where any issues can be discussed.

Reply from jacqueline hamilton, Operations Manager at Willowcroft Care Home

Thank you, Pamela, for your kind words. I am pleased that the team at Willow Croft are able to provide excellent quality care to your loved one.

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Review from C T (Wife of Resident) published on 22 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is very well-run. It is a pleasant environment, the staff are efficient and caring. The meals are good and varied, the activities are diverse. The rooms are nicely decorated and they can have their own things around them.
I am very satisfied with the care home and my husband is happy
there.

Reply from Jacqueline Hamilton, Operations Manager at Willowcroft Care Home

Thank you for your kind words, we are happy that you and your husband are satisfied with the quality of care at Willowcroft Care Home.

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Review from Tom S (Husband of Resident) published on 16 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is my wife's third care home and finally, I think she is in the right place for the level of care she requires.

Reply from Home Management, Home Management at Willowcroft Care Home

Thank you very much for your review and we are happy to learn that you have found the right home for your loved one.

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Review from Mark D (Son of Resident) published on 16 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is excellent - the staff, accommodation, rooms and food.

Reply from jacqueline hamilton, Operations Manager at Willowcroft Care Home

Thank you for your positive review about our care home.

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Current Review Score: 7.8 (7.792)

Overview of Review Score

The Review Score of 7.8 (7.792) out of 10 for Willowcroft Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.667 for Willowcroft Care Home is calculated as follows: ( (8 Excellents x 5) + (4 Goods x 4) ) ÷ 12 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.125 Points relating to the number of positive Reviews for Willowcroft Care Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 1 Positive Reviews ÷ 8 = 0.125

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Feb 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Willowcroft Care Home

What types of Care is Willowcroft Care Home registered for?

Older Person Care, Dementia & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Willowcroft Care Home have?

There are 40 Single Rooms.

What are the Facilities & Services at Willowcroft Care Home?

Close to Local shops, Minibus or other transport, Lift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Willowcroft Care Home to the centre of Sutton-in-Ashfield?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willowcroft Care Home to verify any information. View our terms and conditions. Willowcroft Care Home has an Basic Service - more info.