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Care Provided by Willowcroft Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Younger Adults
Length of Stay
- Permanent Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 40 Service Users
Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Facilities
- Close to Local shops
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
Funding & Fees
Weekly Charges per Person
Fees subject to assessment
The price(s) shown are provided by the care home. Contact Willowcroft Care Home for full pricing details and T&Cs.
Contact Willowcroft Care Home to confirm what's included and get a personalised quote
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you choose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Only Care
- Private Owned
Person in charge
- Melanie Dickinson (Manager)
Local Authority / Social Services
Admission Information
- Ages 18+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (40)
- Single Rooms with ensuite Wet Room (40)
Visiting
- Open visiting policy, feel free to pop in.
Parking
- Willowcroft Care Home has a large onsite car park for visitors to use.
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Willowcroft Care Home Reviews (15)
9.3
Willowcroft Care Home has a Review Score of 9.3 (9.292) out of 10, based on 7 reviews in the last 2 years.
Over all time Willowcroft Care Home has 15 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Willowcroft Care Home
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Review from Sallyanne M (Daughter of Resident) published on 20 May 2026 Submitted via Postal Card•
Overall Experience
The staff looking after my dad are fantastic, they go above and beyond to look after my dad, so caring they are all lovely people always smiling.
The staff looking after my dad are fantastic, they go above and beyond to look after my dad, so caring they are all lovely people always smiling.
↩Reply from Melanie Dickinson, Registered Manager at Willowcroft Care Home
Thank you for your lovely review. It is a pleasure looking after your dad, he is a lovely gentleman.
Review from J W (Daughter of Resident) published on 29 April 2026 Submitted via Postal Card•
Overall Experience
Every visit is a pleasure. Dad is happy, safe and well looked after. We are at peace and have no worries because we know he is happy and cared for.
Every visit is a pleasure. Dad is happy, safe and well looked after. We are at peace and have no worries because we know he is happy and cared for.
↩Reply from Melanie Dickinson, Registered Manager at Willowcroft Care Home
Thank you for your lovely review. We will continue to support your dad and hope he remains happy and settled staying with us.
Review from J T (Wife of Resident) published on 16 April 2026 Submitted via Postal Card•
Overall Experience
My husband has been a resident at Willowcroft for 4 1/2 months. Staff are very kind, supportive and attentive to residents and families.The home is very well managed and in a clean and pleasant environment and I am happy that he is receiving really good care. I would definitely recommend...
My husband has been a resident at Willowcroft for 4 1/2 months. Staff are very kind, supportive and attentive to residents and families.The home is very well managed and in a clean and pleasant environment and I am happy that he is receiving really good care. I would definitely recommend Willowcroft.
↩Reply from Melanie Dickinson, Registered Manager at Willowcroft Care Home
Thank you for taking the time to complete this review. As a staff team at Willowcroft, we continue to support your husband to the best of our ability and always welcome your visits. We will continue to support you as a family.
Review from Pamela H (Sister of Resident) published on 30 March 2026 Submitted via Website•
Overall Experience
Willowcroft is an excellent care home. By brother has been in the home for 11 years & during this time the staff have always been helpful & friendly & catered for all his needs. They have always shown him consideration & have dealt with him in a professional manner. The staff are vey good at...
Willowcroft is an excellent care home. By brother has been in the home for 11 years & during this time the staff have always been helpful & friendly & catered for all his needs. They have always shown him consideration & have dealt with him in a professional manner. The staff are vey good at communicating any problems that arise with my brother's welfare.
The care home facilities are modern & well maintained & my brother's room is warm, spacious & personalised to reflect his interests. There are a wide of activities provided, with something on the timetable everyday, including visits by entertainers. Trips out are also regularly arranged.
↩Reply from Melanie Dickinson, Registered Manager at Willowcroft Care Home
Thank you for this lovely review. We enjoy looking after your brother. He is always happy and grateful for our support. He is lovely.
Review from Nicola L (Daughter of Resident) published on 19 March 2026 Submitted via Website•
Overall Experience
My Dad has been at this care home for 5 years now. He has Dementia and his behaviour could be very challenging at times. The carers there all deal with him professionally treating him with dignity and care.
I genuinely cannot speak highly enough of everyone who is involved with looking after...
My Dad has been at this care home for 5 years now. He has Dementia and his behaviour could be very challenging at times. The carers there all deal with him professionally treating him with dignity and care.
I genuinely cannot speak highly enough of everyone who is involved with looking after him. It is heartbreaking to have to make the decision to ever put your loved ones into a home but they are his family now too and treat him as so.
There is events activities and entertainment on throughout the week which he loves . I love being able to have a little song song with him.
ALL the staff without exception are wonderful but I would like to mention Ben Ash Emi Larry and Laura who have been with him from the start . Thank you guys for everything you do in keeping my dad happy and safe .
I genuinely cannot speak highly enough of everyone who is involved with looking after him. It is heartbreaking to have to make the decision to ever put your loved ones into a home but they are his family now too and treat him as so.
There is events activities and entertainment on throughout the week which he loves . I love being able to have a little song song with him.
ALL the staff without exception are wonderful but I would like to mention Ben Ash Emi Larry and Laura who have been with him from the start . Thank you guys for everything you do in keeping my dad happy and safe .
I feel at peace leaving him in your care.
↩Reply from Melanie Dickinson, Registered Manager at Willowcroft Care Home
Thank you for your lovely review. We love looking at your dad. He is an absolute pleasure. We have lots of fond memories and we hope that there are many more to come.
Review from Sarah O (Daughter of Resident) published on 2 March 2026 Submitted via Website•
Overall Experience
The staff who work with my mum are great with her. They try their best to keep her calm even when she's being overbearing. Laura who does the entertainment and days out is amazing with all the residents. She really cares for them and tries to make them happy as she can xxxx
The staff who work with my mum are great with her. They try their best to keep her calm even when she's being overbearing. Laura who does the entertainment and days out is amazing with all the residents. She really cares for them and tries to make them happy as she can xxxx
↩Reply from Melanie Dickinson, Registered Manager at Willowcroft Care Home
Hi Sarah. Thank you for your review. We enjoy looking after your mum and it is always lovely to speak with you. It is lovely seeing you supporting your mum on trips and outings.
Review from Jayne W (Niece of Resident) published on 19 November 2024 Submitted via Postal Card•
Overall Experience
My aunty is well looked after at Willowcroft Care Home. The staff are lovely and treat her with dignity and respect. I love visiting Willowcroft.
My aunty is well looked after at Willowcroft Care Home. The staff are lovely and treat her with dignity and respect. I love visiting Willowcroft.
↩Reply from Daniel Scott-Elder, Operations Director at Willowcroft Care Home
Thank you for your kind review. So pleased to hear you enjoy visiting our home. We look forward to welcoming you on your next visit.
Review from Alan W (Husband of Resident) published on 3 July 2023 Submitted via Website•
Overall Experience
Overall, in the 7 years my wife has lived here, I have always rated the carers very highly. The staff resolve any issues and takes into consideration the needs of the residents and my wife's condition.
Overall, in relation to my wife's condition, the people who have looked after her over the...
Overall, in the 7 years my wife has lived here, I have always rated the carers very highly. The staff resolve any issues and takes into consideration the needs of the residents and my wife's condition.
Overall, in relation to my wife's condition, the people who have looked after her over the years, have provided high-quality care. I can't thank the staff enough.
Overall, in relation to my wife's condition, the people who have looked after her over the years, have provided high-quality care. I can't thank the staff enough.
Would recommend this home.
↩Reply from jacqueline hamilton, Operations Manager at Willowcroft Care Home
Dear Alan, thank you so much for your kind words the care of your wife is our first priority at all times.
Review from B N (Next of Kin) published on 3 July 2023 Submitted via Website•
Overall Experience
My father is at the care home. He had previously been rejected by other care homes due to his challenging behaviour.
The team are highly skilled and offers person-centred care. My father is well looked after and the team will keep me informed of his progress.
The team are highly skilled and offers person-centred care. My father is well looked after and the team will keep me informed of his progress.
Would highly recommend this home.
My father is at the care home. He had previously been rejected by other care homes due to his challenging behaviour.
The team are highly skilled and offers person-centred care. My father is well looked after and the team will keep me informed of his progress.
The team are highly skilled and offers person-centred care. My father is well looked after and the team will keep me informed of his progress.
Would highly recommend this home.
↩Reply from jacqueline hamilton, Operations Manager at Willowcroft Care Home
Thank you for your kind words the team at Willowcroft take pride in caring for your father.
Review from A T (Son of Resident) published on 3 July 2023 Submitted via Postal Card•
Overall Experience
Everybody at the Willowcroft is so nice, I am happy with the care my Mum receives.
Everybody at the Willowcroft is so nice, I am happy with the care my Mum receives.
↩Reply from jacqueline hamilton, Operations Manager at Willowcroft Care Home
Thank you for your kind words, the team at Willowcroft deems it a privilege to care for your mum.
Review from Jacqueline W (Sister of Resident) published on 3 July 2023 Submitted via Postal Card•
Overall Experience
I have always found my sister is very well cared for. The staff are always very helpful, I would say excellent. Any query is always answered straight away, they treat my sister with great respect always. They do a difficult job with care and kindness and a ready smile.
I have always found my sister is very well cared for. The staff are always very helpful, I would say excellent. Any query is always answered straight away, they treat my sister with great respect always. They do a difficult job with care and kindness and a ready smile.
↩Reply from jacqueline hamilton, Operations Manager at Willowcroft Care Home
Dear Jacqueline, thank you for your kind words the team is always happy to give quality care.
Review from Carol T (Friend of Resident) published on 3 July 2023 Submitted via Postal Card•
Overall Experience
This is my friend's third home, all I can say is this is far better. The staff are great at their jobs and my friend seems more content.
This is my friend's third home, all I can say is this is far better. The staff are great at their jobs and my friend seems more content.
↩Reply from jacqueline hamilton, Operations Manager at Willowcroft Care Home
Dear Carol, we are happy that you are pleased with the care your friend is receiving at Willow Croft, we thrive to be the best in all that we do.
Review from C T (Wife of Resident) published on 22 June 2023 Submitted via Postal Card•
Overall Experience
The care home is very well-run. It is a pleasant environment, the staff are efficient and caring. The meals are good and varied, the activities are diverse. The rooms are nicely decorated and they can have their own things around them.
I am very satisfied with the care home and my husband is happy...
The care home is very well-run. It is a pleasant environment, the staff are efficient and caring. The meals are good and varied, the activities are diverse. The rooms are nicely decorated and they can have their own things around them.
I am very satisfied with the care home and my husband is happy there.
↩Reply from Jacqueline Hamilton, Operations Manager at Willowcroft Care Home
Thank you for your kind words, we are happy that you and your husband are satisfied with the quality of care at Willowcroft Care Home.
Review from Mark D (Son of Resident) published on 16 June 2023 Submitted via Postal Card•
Overall Experience
Everything is excellent - the staff, accommodation, rooms and food.
Everything is excellent - the staff, accommodation, rooms and food.
↩Reply from jacqueline hamilton, Operations Manager at Willowcroft Care Home
Thank you for your positive review about our care home.
Review from Tom S (Husband of Resident) published on 16 June 2023 Submitted via Postal Card•
Overall Experience
This is my wife's third care home and finally, I think she is in the right place for the level of care she requires.
This is my wife's third care home and finally, I think she is in the right place for the level of care she requires.
↩Reply from Home Management, Home Management at Willowcroft Care Home
Thank you very much for your review and we are happy to learn that you have found the right home for your loved one.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 June 2026Overall
Requires improvement
Requires improvement
- CaringGood
- EffectiveRequires improvement
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
News
There are no news items for Willowcroft Care Home.
Upcoming Events
There are no upcoming events for Willowcroft Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Willowcroft Care Home.
Accreditations
There are no accreditations posted yet for Willowcroft Care Home.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Willowcroft Care Home
What types of Care is Willowcroft Care Home registered for?
Older Person Care, Dementia, Mental Health Condition, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Willowcroft Care Home have?
There are 40 Single Rooms.
What are the Facilities & Services at Willowcroft Care Home?
Close to Local shops, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room are some of the Facilities & Services.
How far is Willowcroft Care Home to the centre of Sutton-in-Ashfield?
0.2 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willowcroft Care Home to verify any information. View our terms and conditions. Willowcroft Care Home has a Basic Service -what a Basic Service includes.