Britten Court

Love Road, Lowestoft NR32 2NY
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9.9 78 Reviews
  • Britten Court, Lowestoft
The skilled team at Britten Court provides high-quality care that is fully personalised to each resident. Care services range from respite and residential to nursing and dementia care. There is also a day club offering care and companionship for people in the local area.

Britten Court has its own cinema room, café and hair salon, which residents can use whenever they wish. The café is a great place to catch up with loved ones over a cup of tea and some freshly baked cakes.

The team is dedicated to enabling residents and day club members to live each day to the full. There is always something to do, from group and one-to-one activities to visits from local schoolchildren, entertainment from performers and outings to places of interest.
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Care Provided by Britten Court

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1739
  • Self-Funded Residential Dementia Care: from £1834
  • Self-Funded Nursing Care: from £2004
  • Self-Funded Nursing Dementia Care: from £2098
  • RESPITE Self-Funded Residential Care: from £1739
  • RESPITE Self-Funded Residential Dementia Care: from £1834
  • RESPITE Self-Funded Nursing Care: from £2004
  • RESPITE Self-Funded Nursing Dementia Care: from £2099

These prices are only a guideline, please contact Britten Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in Charge

  • Chloe Swarbrick (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (80)
  • Single Rooms with Ensuite Wet Room (80)

Parking

  • On site

Britten Court Reviews (78)

9.9

Britten Court has a Review Score of 9.9 (9.850) out of 10, based on 24 reviews in the last 2 years.
Over all time Britten Court has 78 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Britten Court
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Total of 78, showing 61-78
Review from Wendy B (Daughter of Resident) published on 5 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sadly my Mum passed away on 20/3/19 but the care she received from all members of staff on Lighthouse was exemplary on all counts. We, as a family, could not have asked for any more from any of the staff. Also, the care that was shown to my sister and I was very kind and caring during such a difficult
time. The home's manager is doing a great job. Very many thanks to them all.
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Review from Christopher C (Son-in-law of Resident) published on 29 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Britten Court is a lovely friendly place, with excellent facilities and wonderful carers who from my experience really do care for my Mum in Law and the other residents.
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Review from P W (Daughter of Resident) published on 8 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum had a fall and broke her wrist in a couple of places so she has needed extra help with everything. Also, the staff have been a great help with mum's hospital visits. All the staff are caring, happy and always very willing to assist in any way and I'm glad that mum is a resident of Britten Court.
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Review from Christopher M (Son of Resident) published on 7 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our family can only praise the care our family member receives. The staff are always kind and very helpful.
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Review from Barry A (Son of Resident) published on 1 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum did not want to go into care but became poorly. Her best friend is her little dog. After seeing how upset she became at the thought of losing her home and beloved pet the manageress said they would take both of them. They have both settled in now, and as a son I know she is happier with her dog
there. I feel she is getting the best care and her dog is now a bit of a star at Britten Court. Thanks everyone for making Mum and pet feel welcome. Form management, chef's cleaners and carers. Thank you.
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Review from Valerie L (Sister-in-law of Resident) published on 1 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother-in-law has been in Britten Court Care Home since 3rd November 2018 and we find the care he is receiving is second to none. The home is spotless and staff very efficient, friendly and caring. The food is excellent and the chef and catering staff are very obliging. The carers not only care,
but go out of their way to provide entertainment for the residents.
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Review from Richard A (Son of Resident) published on 26 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother entered care with Britten Court care home late 2018. During this time I have found the quality of care outstanding. The friendliness and consideration of staff at every level has enabled me to feel that my mother is safe and cared for medically and professionally, leaving me with no more fears
for her overall well being.
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Review from Ann R (Sister of Resident) published on 19 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister was in Britten Court for three weeks. She was terminally ill and during her last weeks she was made extremely comfortable and nothing was too much trouble for the staff both for her and relatives who visited.
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Review from Eileen L (Relative of Resident) published on 12 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was at Britten Court until her passing. She was treated very well and we were made to feel like family. When she passed away the home did a guard of honour and the Manager and Deputy Manager held the doors and I was so touched by this. We couldn't have asked for more.
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Review from B H (Resident) published on 12 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Had a good stay and excellent care by all staff.
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Review from James F (Friend of Resident) published on 14 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whilst visiting my friend in the home there is a very warm welcome as soon as you walk into the home.
Staff are there welcoming you and ask if you know where you are going and who you are seeing.
Staff are always friendly.
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Review from Andrew F (Son of Resident) published on 8 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service is as always extremely well run with the utmost respect and care given to its residents.
The staff are great to both residents and visitors alike.
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Review from Alan B (Son of Resident) published on 7 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is the second home my mum has been in and the staff here are really friendly and helpful.
Mum is always happy and contented.
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Review from Carl R (Son-in-law of Resident) published on 20 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The quality of service we received from all the staff at Britten Court and the Heron Suite was outstanding. My father in law was treated with respect and compassion at all times as were myself and his daughter. We found that not only was my father in law in good hands, but we were also looked after
extremely well at all times. This was a constant reassurance which was greatly appreciated.
We cannot thank you all enough.
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Review from Deborah C (Daughter of Resident) published on 10 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every time I have come to visit my Mum the staff have always been friendly and polite. They can't seem to do enough for the residents to make their lives happy. There is always something going on. The rooms are airy and very clean. This is a lovely home and although I don't live in the area I would
strongly recommend this great home. It is better than some hotels. Well done to all the people who work there.
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Review from Helen C (Granddaughter of Resident) published on 10 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As from my experience of working within the care sector, this is the best care home I have visited. The staff are friendly, care for the residents with care and dignity. The residents are well looked after with plenty of activities to keep their minds active. I am grateful for all the help and support
provided. My nan has improved loads since being in your care and I am most grateful.
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Review from Elizabeth F (Friend of Resident) published on 6 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise this home more highly. The care is exceptional for the residents. Its cleanliness is to be proud of and the friendliness of the staff. Also, they welcome visitors and make them feel welcome also and are always on hand. As you walk through the wings there are no "elderly" or "hospital"
smells which makes the visitors experience more inviting to visit again.
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Review from Julia S (Daughter of Resident) published on 1 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is treated well, and with care and dignity. She has never been so happy, she always smiles and dances, it is a joy to see her so happy, even though I just want to pick her up and take her home.
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Current Review Score: 9.9 (9.850)

Overview of Review Score

The Review Score of 9.9 (9.850) out of 10 for Britten Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.850 for Britten Court is calculated as follows: ( (241 Excellents x 5) + (36 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 280 Ratings = 4.85
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Britten Court is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (106)

Meet the Team (1)

Chloe

Chloe Swarbrick

Job Title: Home Manager

I originally began working for Care UK when it took over the running of various homes operated by Suffolk County Council. The organisation truly puts residents at the heart of everything, which I completely support. It’s also very supportive as an employer – as a manager I have a great support network to help me do my job to the highest standards. 


I enjoy mornings the most at Britten Court: many residents are up and about and I can spend time with them, having a chat and finding out how they plan to spend their day. I’m privileged to work with some wonderful residents and families, including some people we’ve been supporting for a long time because they transferred from the old Council-run homes as I did!


Outside of work, I have a very busy home life. I’ve three children and eight grandchildren who I love spending time with. 

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Britten Court to verify any information. View our terms and conditions. Britten Court has an Enhanced Service - more info.