Britten Court Care Home, Lowestoft, Suffolk
Britten Court Care Home, Lowestoft, Suffolk
Britten Court Care Home, Lowestoft, Suffolk

Britten Court in Lowestoft, Suffolk is a new care home that can accommodate up to 80 people. The bedrooms are all en-suite facilities and finished to a high quality. The skilled team provides personalised care and support, including residential and nursing care as well as specialist care for people living with Alzheimer’s and other forms of dementia. A cinema, café and hair and beauty room, plus regular visits from health and wellbeing professionals, help residents to get the most out of each day and to look and feel their best at all times.

Group: Care UK Nursing & Residential Care Services

Person in charge: Chloe Swarbrick (Manager)

Local Authority / Social Services: Suffolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 80 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 55+.

Single Rooms: 80

Rooms with ensuite WC: 80

Facilities & Services: Gardens for residents • Bar/Cafe on premises • Television point in own room

Latest Care Quality Commission* Report on Britten Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.1 Britten Court Care Home has a Review Score of 9.1 (9.096)

The Review Score of 9.1 (maximum of 10) for Britten Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Britten Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.783 for Britten Court Care Home is calculated as follows: ( (47 Excellents x 5) + (13 Goods x 4) ) ÷ 60 Ratings = 4.783

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.313 Points relating to the number of positive Reviews for Britten Court Care Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 16 positive Reviews (80 registered maximum number of service users ÷ 5). 5 Reviews ÷ 16 Target = 0.313

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Britten Court Care Home?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Britten Court Care Home

  • Daughter of Resident/Service User
    3
  • Friend of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1

I have always found the staff to be extremely helpful and caring. It is hard to imagine that - given the pressure they all work under - they could be any more professional. The overall help and care my mother receives is outstanding.

How likely would you be to recommend Britten Court Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Every time I have come to visit my Mum the staff have always been friendly and polite. They can't seem to do enough for the residents to make their lives happy. There is always something going on. The rooms are airy and very clean. This is a lovely home and although I don't live in the area I would strongly recommend this great home. It is better than some hotels. Well done to all the people who work there.

How likely would you be to recommend Britten Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

As from my experience of working within the care sector, this is the best care home I have visited. The staff are friendly, care for the residents with care and dignity. The residents are well looked after with plenty of activities to keep their minds active. I am grateful for all the help and support provided. My nan has improved loads since being in your care and I am most grateful.

How likely would you be to recommend Britten Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I cannot praise this home more highly. The care is exceptional for the residents. Its cleanliness is to be proud of and the friendliness of the staff. Also, they welcome visitors and make them feel welcome also and are always on hand. As you walk through the wings there are no "elderly" or "hospital" smells which makes the visitors experience more inviting to visit again.

How likely would you be to recommend Britten Court Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother is treated well, and with care and dignity. She has never been so happy, she always smiles and dances, it is a joy to see her so happy, even though I just want to pick her up and take her home.

How likely would you be to recommend Britten Court Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

December 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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