Britten Court

Love Road, Lowestoft NR32 2NY
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9.9 78 Reviews
  • Britten Court, Lowestoft
The skilled team at Britten Court provides high-quality care that is fully personalised to each resident. Care services range from respite and residential to nursing and dementia care. There is also a day club offering care and companionship for people in the local area.

Britten Court has its own cinema room, café and hair salon, which residents can use whenever they wish. The café is a great place to catch up with loved ones over a cup of tea and some freshly baked cakes.

The team is dedicated to enabling residents and day club members to live each day to the full. There is always something to do, from group and one-to-one activities to visits from local schoolchildren, entertainment from performers and outings to places of interest.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Chloe Swarbrick (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (80)
  • Single Rooms with Ensuite Wet Room (80)

Parking

  • On site

Britten Court Reviews (78)

9.9

Britten Court has a Review Score of 9.9 (9.859) out of 10, based on 31 reviews in the last 2 years.
Over all time Britten Court has 78 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Britten Court
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Total of 78, showing 1-20
Review from Alan R (Respite Resident) published on 6 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
You cannott fault the kindness, caring & pleasantness of all of the staff. If my wife (heaven forbid) passess away before me.
I only want to come to Britten Court nowhere else.
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Review from P H (Son of Resident) published on 15 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The overall care package my father recieved during his stay I would class as good to excellent this inclueded the care and dignity shown to him towards end of life.
I would like to thank every single staff member for thier devotion and duty of care Dad recieved in his final years.
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Review from Becky R (Daughter-in-law of Resident) published on 15 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We moved mum from another home. Immediatly she was shown so much care. The staff made me feel very welcome and showed I could be as involved as I would like.
On visiting all staff could update me on mum's day. They are very patient with mum. Her food intake has increased and the biggest thing is mum
being hoisted into a chair and Ive been able to take her into the garden (she hadn't been out of bed for over a year)
The managment are fully involved and nothing is too much trouble.
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Review from P N (Son of Resident) published on 29 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Warm, friendly, professional, clean & tidy.
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Review from Nicola J (Daughter-in-law of Resident) published on 11 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What an amazing place. Wonderful staff, very welcoming and can't do enough for you. Spotlessly clean and has a lovely atmosphere. What they do for entertainment for the elderly is just amazing. They recognise every occasion and include everyone in that.
My father-in-law is so happy there, he says
its like staying in a luxury hotel. Excellent! Can't praise it enough
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Review from Colin P (Husband of Resident) published on 12 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care and support
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Review from J N (Daughter of Resident) published on 8 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall very pleased with care received but care is sometimes patchy - due to being short staff I suspect. Would prefer Mum to be out of bed more - recently was not helped to a chair for six consecutive days. Although not able to take part in many activities she likes to watch others and see outside.
Sometimes feel she is forgotten about because she is not demanding but happy and compliant.
Reply from Samantha Debenham, Reviews Team at Britten Court

Thank you for your thoughtful feedback regarding Britten Court. We're very glad to hear that you are overall pleased with the care your mum is receiving, and we truly appreciate your kind words. We recognise how vital it is for residents to have regular opportunities for mobility, stimulation, and engagement-even if they're not able to participate directly in activities. We agree that every resident deserves consistent, attentive care and our team is committed to ensuring all residents feel supported and engaged in the home. Please do not hesitate to reach out to the Home Manager directly if you would like to discuss this or any other concerns further-we are always here to listen and improve.

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Review from David B (Son of Resident) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to say, a big thank you, to all. the staff and management in Britten Court, my father had the best care possible. AND I was always mad welcome,
Britten Court care home, is a credit to you all, From the bottom of heart, I can't say enough about how good, you all are. my family and I will
never forget your kindness. I will recommend Britten Court care, to the people I meet.
Reply from Chloe Swarbrick, Reviews Team at Britten Court

thank you very much for taking the time to leave us feedback about your experience.At Britten Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. It was a pleasure to care for your Dad.Thank you for your time, and we look forward to hearing from you.Many thanks the Care UK team

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Review from Rose-Marie F (Daughter of Resident) published on 10 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Had a few issues settleing in. As we should as not a one thing suits all home. Everything sorted out, promptly, proffessionally and with dignity.
Very very happy with my mums care.
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Review from Jill L (Daughter of Resident) published on 13 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Britten Court is the most wonderful care home my mum could possibly be in. I cannot fault it.
Reply from Caprice Geisha, Reviews Team at Britten Court

thank you very much for taking the time to leave us feedback about your experience.At Britten Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Z C (Daughter of Resident) published on 24 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I thought the care for my mum was really good, the staff were friendly and caring and supportive.
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Review from David K (Son of Resident) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have met real people with love in their hearts and will never forget the help given at a terrible time.
Thank you.
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Review from David S (Son of Resident) published on 21 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Today I have visited my mum in Britten Court Care Home and as always the care and attention was top-notch. My mum never wanted to be in a care home. But this place has changed her view and although not initially what she wanted, Mum enjoys the staff's help and attention to detail that they provide.
Almost better than a 5* hotel. I thoroughly recommend Britten Court.
Reply from Caprice Geisha, Reviews Team at Britten Court

Hi, thank you very much for taking the time to leave us feedback about your experience. At Britten Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Alan J (Son-in-law of Resident) published on 4 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have left three categories blank for the following reasons. Food and drink - my mother-in-law refused food. Activities - my mother-in-law was confined to bed. Value for money - the placement was funded by the NHS.
Reply from Chloe Swarbrick, Reviews Team at Britten Court

Hi Alan J (Son-in-law of Resident), thank you very much for taking the time to leave us feedback about your experience. At Britten Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us any further specific feedback, please use the form on the following web page; https://www.careuk.com/company/contact/feedback. Thank you for your time and we look forward to hearing from you. Many thanks.

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Review from Heidi L (Granddaughter of Resident) published on 4 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly, helpful staff.
Great care.
Lovely care home.
Reply from Caprice Geisha, Reviews Team at Britten Court

Hi Heidi, thank you very much for taking the time to leave us feedback about your experience.
At Britten Court Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Alison S (Daughter-in-law of Resident) published on 9 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise this nursing home highly enough. It is a wonderful establishment that clearly cares for its residents and will do everything in their power to make them happy, safe and cared for. In the space of a week, my mother-in-law is a different person! She is stimulated, valued and as a family,
we know she is in the best place. Thank you from the bottom of our hearts.
Reply from Caprice Geisha, Reviews Team at Britten Court

Hi Alison, thank you very much for taking the time to leave us feedback about your experience.
At Britten Court Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Marie K (Sister of Resident) published on 25 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would rate your care and attention to client care and happiness excellent. Nothing is too much trouble, which is reassuring in my brother's needs being met.
Reply from Martha Piper, Reviews Team at Britten Court

Hi Marie, thank you very much for taking the time to leave us feedback about your experience.
At Britten Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team.

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Review from Amanda J (Daughter-in-law of Resident) published on 9 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mother-in-law's arrival earlier in 2023, Britten Court immediately became her "home from home"! The care of all the staff has been exemplary, professional, attentive, sympathetic, affectionate and friendly. As a family, we couldn't be happier to see how she has settled and embraced Britten
Court as her new home and an extension of her family. The residents are engaged in activities without being demeaning and patronising but rather encouraging individual interests and pursuits. There is always something "going on"/being organised and all the staff go "above and beyond"! We don't live locally all the time, and so her home at Britten Court gives us complete peace of mind knowing she's so happy! In summary, one word, "excellent"!
Reply from Reviews Team, Reviews Team at Britten Court

Hi Amanda, thank you very much for taking the time to leave us feedback about your experience.
At Britten Court Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from D B (Sister of Resident) published on 2 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and facilities are first class and are looking after my sister well.
Even when we have challenging days with her, the carers keep her calm.
Reply from Reviews Team, Reviews Team at Britten Court

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Britten Court Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from David J (Brother of Resident) published on 2 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to visit my sister - I normally visit weekly. This visit was normal.
Staff are very friendly. My sister's room was immaculately clean, as always. She was cheerful and appeared to have a very good relationship with her carers. Overall, I have peace of mind to know she is being looked after in
such a wonderful place.
Reply from Reviews Team, Reviews Team at Britten Court

Hi David, thank you very much for taking the time to leave us feedback about your experience.
At Britten Court Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Current Review Score: 9.9 (9.859)

Overview of Review Score

The Review Score of 9.9 (9.859) out of 10 for Britten Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.859 for Britten Court is calculated as follows: ( (314 Excellents x 5) + (45 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 362 Ratings = 4.859
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Britten Court is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (106)

Meet the Team (1)

Chloe

Chloe Swarbrick

Job Title: Home Manager

I originally began working for Care UK when it took over the running of various homes operated by Suffolk County Council. The organisation truly puts residents at the heart of everything, which I completely support. It’s also very supportive as an employer – as a manager I have a great support network to help me do my job to the highest standards. 


I enjoy mornings the most at Britten Court: many residents are up and about and I can spend time with them, having a chat and finding out how they plan to spend their day. I’m privileged to work with some wonderful residents and families, including some people we’ve been supporting for a long time because they transferred from the old Council-run homes as I did!


Outside of work, I have a very busy home life. I’ve three children and eight grandchildren who I love spending time with. 

Frequently Asked Questions about Britten Court

What types of Care is Britten Court registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Britten Court have?

There are 80 Single Rooms.

What are the Facilities & Services at Britten Court?

Pet Friendly (or by arrangement), Smoking not permitted, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Britten Court to the centre of Lowestoft?

0.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Britten Court to verify any information. View our terms and conditions. Britten Court has an Enhanced Service - more info.