Britten Court

Love Road, Lowestoft NR32 2NY
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9.8 78 Reviews
  • Britten Court, Lowestoft
The skilled team at Britten Court provides high-quality care that is fully personalised to each resident. Care services range from respite and residential to nursing and dementia care. There is also a day club offering care and companionship for people in the local area.

Britten Court has its own cinema room, café and hair salon, which residents can use whenever they wish. The café is a great place to catch up with loved ones over a cup of tea and some freshly baked cakes.

The team is dedicated to enabling residents and day club members to live each day to the full. There is always something to do, from group and one-to-one activities to visits from local schoolchildren, entertainment from performers and outings to places of interest.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Permanent Care
  • Respite Care
  • Younger Adults

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Chloe Swarbrick (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (80)
  • Single Rooms with ensuite Wet Room (80)

Parking

  • On site

Britten Court Reviews (78)

Total of 78, showing 41-60
9.8

Britten Court has a Review Score of 9.8 (9.845) out of 10, based on 33 reviews in the last 2 years. Over all time Britten Court has 78 reviews.

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Review from M B (Respite Resident) published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was nervous about leaving the hospital to come here to this care home, but I should not have been. From the moment I was taken to my room, the care from the staff, "all of them", has been 10/10. The food has been good! And they have watched me put on "lbs" and reach a goal, ready to go home. I will
miss my friends! But will be back to visit them.

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Review from Maggie G (Daughter of Resident) published on 14 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last 20 months of her life in Britten Court Care Home. She went in during covid, so we were especially anxious about our decision, but Britten Court staff, from the person on the phone to the close carers, totally put our minds at rest. Mum had dementia, so did often express a wish
to be at home, but she was happy joining in musical activities and visits from young children. I'd have no hesitation to recommend Britten Court to others.

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Review from Laurence M (Husband of Resident) published on 5 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife spent eighteen months in Britten Court Care Home and during that time and despite the extra work involved from Covid, the staff treated everyone with the utmost care, attention and with a smile. My wife was always praising those that looked after her, including the chef especially, which is
something she never did at home! The atmosphere they created was like a big family. My daughter and I were kept fully aware of all events affecting my wife, particularly in her last few weeks of life. The standard of Britten Court is such that it should be highlighted as an example to be followed by other care companies.

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Review from Sandra H (Daughter of Resident) published on 19 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed within your care for 2.5 years and passes away on 27th September. During Mum's stay, she was treated with respect and dignity at all times. The staff were kind, friendly and approachable. If Mum needed anything, the staff were always on hand and during covid 19 the home was closed to
visit, which was a very difficult time for everyone. The manager ensured family still had connections with their loved ones via video calls, on one to ones or resident family meetings via video call. It was the best thing for the residents, I cannot express enough how thankful I am to you all.

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Review from Anne E (Daughter of Resident) published on 14 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident of Britten Court for eight years and passed away in June 2022. She loved her time at Britten Court and flourished in the family atmosphere so lovingly created by the manager and staff. She was always surrounded by love and kindness and supported through the good and sometimes
sad times and the turmoil of the pandemic. As Mum made her final journey, she was surrounded by and given a level of care, support and love which was utterly exceptional. A privilege to witness and something we as a family will never forget. We would also like to thank Britten Court for the support given to our family throughout the past eight years and especially during the final week of her life. We are so grateful for the contribution Britten Court made to our mum's life.

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Review from Tony M (Son of Resident) published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am visiting from Australia to visit my mother who is suffering from Dementia. The purpose of my visit is to also secure a home with the assistance of my sister that would treat her with dignity and provide her with the level of care she now requires. I could not have found a better place than Britten
Court and can travel home secure that she is well looked after.

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Review from A C (Daughter of Resident) published on 26 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Britten Court went out of their way to make my mum's birthday special. She had a lovely day and I'm so thankful to all concerned. The staff are always friendly and helpful.

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Review from Michael C (Partner of Resident) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This place has given my partner a lovely place to spend her days, as it has put a smile on her face and she is settling in very well. Many thanks to all the staff.

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Review from A B (Wife of Resident) published on 12 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my husband first came into the care home, it took a long time for him to settle in. Over the last three months he became very unhappy, but working with the management and staff, he was moved to a different unit and is now very happy to be there.

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Review from Nigel G (Son of Resident) published on 14 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely atmosphere. The staff are kind. My mother is well looked after and most of all happy. Any concerns are addressed and I have no complaints.

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Review from J S (Daughter of Resident) published on 12 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has lived at Britten Court for the past sixteen months. He arrived there from hospital and they have rehabilitated him following a broken hip and covid. He was so poorly when he arrived there. They have looked after him wonderfully well and he is now so much better. The staff are so caring and look
after the residents with dignity, understanding and kindness. He has been encouraged to take up new hobbies, which he thoroughly enjoys. He has chosen to stay permanently. We are both happy with his care.

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Review from B A (Son of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here are fantastic. They treat the residents like family and certainly do have the residents' best interests in mind. The home is very clean and there always seems to be several staff working when we visit. The home offers everything you could want and I highly recommend.

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Review from Tony S (Son of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is very well cared for and has improved after leaving hospital malnourished and severely unkempt.

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Review from Eve B (Daughter of Resident) published on 3 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff provide good hygiene for my mother. There are never any unpleasant smells in the room. She is regularly assessed for care needs, her nutrition is regulated using her weight.
The staff are friendly and caring and on the whole, she is very well cared for.

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Review from Steven B (Son of Resident) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had my mum as a resident at Britten Court until the beginning of February this year, when she passed away. The staff were friendly, providing good care for my mum. Professional management team are always ready to help and listen to us as relatives. Overall, a great home.

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Review from Christine M (Niece of Resident) published on 24 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle is in the nursing wing, but has learning difficulties and disabilities. The care given is very good. I have no complaints whatsoever.

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Review from Sylvia P (Daughter of Resident) published on 9 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident of Britten Court for five months now and seems to be happy and well cared for. If I have any concerns, they are promptly dealt with. I am very happy with the staff and feel Mum is kept safe.

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Review from Catherine G (Daughter of Resident) published on 19 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent home with a friendly atmosphere. Staff work extremely hard to make the residence feel at home. Nothing is too much for them.

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Review from M S (Friend of Resident) published on 17 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been visiting my dear friend here for a couple of years. I have to say it is the best care home she could be in. What a lovely, caring, friendly place it is. Definitely one of the top ones I've been to.

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Review from L B (Friend of Resident) published on 17 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

MMy friend and I visit our friend; a resident here at Britten Court weekly. It is a real pleasure to visit. We are able to escort our friend to an open area for coffee and cake away from the secure wing where she resides.
The staff are always friendly and helpful, there is a community spirit and a
family feel. The home is open, airy and light. The staff are kind, I would be extremely happy for a member of my family to live here and receive excellent care.

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Current Review Score: 9.8 (9.845)

Overview of Review Score

The Review Score of 9.8 (9.845) out of 10 for Britten Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.845 for Britten Court is calculated as follows: ( (329 Excellents x 5) + (54 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 386 Ratings = 4.845

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Britten Court is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (99)

Meet the Team (1)

Chloe

Chloe Swarbrick

Job Title: Home Manager

I originally began working for Care UK when it took over the running of various homes operated by Suffolk County Council. The organisation truly puts residents at the heart of everything, which I completely support. It’s also very supportive as an employer – as a manager I have a great support network to help me do my job to the highest standards. 


I enjoy mornings the most at Britten Court: many residents are up and about and I can spend time with them, having a chat and finding out how they plan to spend their day. I’m privileged to work with some wonderful residents and families, including some people we’ve been supporting for a long time because they transferred from the old Council-run homes as I did!


Outside of work, I have a very busy home life. I’ve three children and eight grandchildren who I love spending time with. 

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