Britten Court

Love Road, Lowestoft NR32 2NY
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9.8 78 Reviews
  • Britten Court, Lowestoft
The skilled team at Britten Court provides high-quality care that is fully personalised to each resident. Care services range from respite and residential to nursing and dementia care. There is also a day club offering care and companionship for people in the local area.

Britten Court has its own cinema room, café and hair salon, which residents can use whenever they wish. The café is a great place to catch up with loved ones over a cup of tea and some freshly baked cakes.

The team is dedicated to enabling residents and day club members to live each day to the full. There is always something to do, from group and one-to-one activities to visits from local schoolchildren, entertainment from performers and outings to places of interest.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Permanent Care
  • Respite Care
  • Younger Adults

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Chloe Swarbrick (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (80)
  • Single Rooms with ensuite Wet Room (80)

Parking

  • On site

Britten Court Reviews (78)

Total of 78, showing 21-40
9.8

Britten Court has a Review Score of 9.8 (9.845) out of 10, based on 33 reviews in the last 2 years. Over all time Britten Court has 78 reviews.

Overall Experience

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Review from L B (Daughter of Resident) published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident here for 11 months and I can honestly say the care home have been brilliant.
She received a warm welcome as soon as she arrived, and the staff have been so accommodating and helpful towards my mum.
Every so often a resident is 'resident of the day' and I especially like
this as the care home check in with the family and chat about anything.

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Review from P W (Brother of Resident) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all very caring and friendly. I feel very confident that my sister is in the very best place surrounded by lovely people.

Reply from Martha Piper at Britten Court

Thank you very much for taking the time to leave us feedback about your experience.
At Britten Court Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time and we look forward to hearing from you.
Many thanks, the Care UK team.

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Review from J M (Daughter of Resident) published on 17 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Warm, clean environment.
Friendly staff.
Open and welcome.
Always any issues covered concerning Mum's care.

Reply from Caprice Geisha, Reviews Team at Britten Court

Hi, thank you very much for taking the time to leave us feedback about your experience. At Britten Court Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Tony F (Son of Resident) published on 14 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In comparison to other places Mum has been, this is a modern, relaxed atmosphere with constantly available care.
The care for Mum is appropriate, friendly and understanding. The staff are always welcoming and continue to look after all of Mum's needs.
The facilities are good and enable Mum to feel
comfortable in the home.

Reply from Caprice Geisha, Reviews Team at Britten Court

Hi Tony, thank you very much for taking the time to leave us feedback about your experience.
At Britten Court Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Sam S (Daughter of Resident) published on 31 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, friendly staff and care home standard is excellent. They do a lot of activities for the residents which are brilliant.
Nothing is ever too much trouble.

Reply from Martha Piper, Reviews Team at Britten Court

Hi Sam, thank you very much for taking the time to leave us feedback about your experience.
At Britten Court Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team.

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Review from Jo C (Daughter of Resident) published on 11 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not have wished for a better care home for my mum to be cared for in her last days. The staff are amazing. My mum was treated with dignity and respect at all times. The staff looked after me and my family so well, always making sure we had something to eat and drink. Every single staff member
in the building had a smile on their face and were so welcoming. When Mum passed, I had a phone call from the funeral home who told me how lovely Mum looked when they collected her. That was so comforting. Thank you so much, everyone.

Reply from Caprice Geisha, Reviews Team at Britten Court

Hi Jo, thank you for leaving this review about Britten Court.
We are happy you were pleased with the care we provided to your mother. You and the family are always welcome at this home! If you're ever passing by, stop in for a chat and tea. We are sending our love to you all. Take care.


Britten Court Care Home

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Review from R J (Son of Resident) published on 10 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always pleasant and very helpful. Facilities and activities very good.

Reply from Caprice Geishs, Reviews Team at Britten Court

Hi, thank you for leaving this review about Britten Court.
We are pleased that you are happy with the staff, facilities and activities at the home.
Don't forget to follow us on social media, if you don't already. To keep updated with the activities in the home.

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Review from V A (Daughter of Resident) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff provide a warm and welcoming homely environment. They care about the residents and also the resident's family. The staff at Britten Court are kind and caring. They demonstrate passion in the work they do. I feel my mum is being very well looked after.

Reply from Caprice Geisha, Reviews Team at Britten Court

Hi, thank you very much for taking the time to leave us this review about Britten Court. We are pleased that you are happy with the care and support we offer to you and your loved one.

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Review from Dolores B (Stepdaughter of Resident) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was 99 years old when he went into Britten Court and they do everything they can to help him and he has settled down. I have no complaints about Britten Court, all I can do is praise them.

Reply from Caprice Geisha, Reviews Team at Britten Court

Hi Dolores, thank you very much for taking the time to leave us feedback about your experience at Britten Court. We are pleased that you are satisfied with the care we provide here and that your father has settled in well.

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Review from Elfryn J (Resident) published on 25 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied. Always a friendly atmosphere.

Reply from Holly Cole, Reviews Team at Britten Court

Hi Elfryn, thank you very much for taking the time to leave us feedback about your experience.
At Britten Court Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time and we look forward to hearing from you.
Many thanks, the Care UK team.

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Review from Carol B (Daughter of Resident) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Britten Court Care Home is outstanding, friendly and caring staff that will do everything they can to make sure that the residents are comfortable and well cared for. Faultless!

Reply from Martha Piper, Reviews Team at Britten Court

Hi Carol, thank you very much for taking the time to leave us feedback about your experience.
At Britten Court Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time and we look forward to hearing from you.
Many thanks, the Care UK team.

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Review from C S (Friend of Resident) published on 15 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting Britten Court now since March. I've always been pleased with all staff in there, greeted with a smile and hello by everyone. It is always so spotlessly clean and welcoming. From the entrance to whatever unit you go into it's the same. We even had a party in there for my friend's
80th and the food and care were really good, all gas said how great it was.

Reply from Holly Cole, Reviews Team at Britten Court

Hi, thank you very much for taking the time to leave us feedback about your experience.


At Britten Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us with any further specific feedback, please use the form on our web page.


Thank you for your time, and we look forward to hearing from you.


Many thanks the Care UK team

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Review from Susan M (Wife of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was treated with extreme care and dignity, especially during the final months of his life. My daughter and I have nothing but praise for everyone at Britten Court.

Reply from Holly Cole, Reviews Team at Britten Court

Hi, thank you very much for taking the time to leave us feedback about your experience.


At Britten Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


Thank you for your time, and we look forward to hearing from you.


Many thanks the Care UK team

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Review from M C (Son of Resident) published on 4 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were so pleased at the amazing care and compassion that our Dad received. The staff were so kind, would recommend this home to anyone.

Reply from Holly Cole, Reviews Team at Britten Court

Thank you very much for taking the time to leave us feedback about your experience and we're so glad that you're happy with your dad's care and the staff are supporting you.
At Britten Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team

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Review from G H (Friend of Resident) published on 25 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed. The girls are wonderful and very helpful. Two staff members, in particular, are my friend's favourites. Very attentive and caring. Love visiting my friend.

Reply from Martha Piper, Reviews Team at Britten Court

Hi G H, thank you very much for taking the time to leave us feedback about your experience.
At Britten Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks, the Care UK team.

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Review from Howard L (Son of Resident) published on 23 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home supported my mother through her last months of dementia. It was excellent, above all because they saw my mum as an individual and took time to understand her. They also saw the job as helping the family come to terms with transitioning from life to death. A clear vision translated into a culture
of support, excellent facility and a real commitment to the family. One member of staff, in particular, epitomised this.

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Review from T B (Brother of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and his wife have moved in and are very happy. The staff are excellent and most helpful.

Reply from Holly Cole, Reviews Team at Britten Court

Hi T B, thank you very much for taking the time to leave us feedback about your experience.
At Britten Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time and we look forward to hearing from you.
Many thanks.

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Review from Pam W (Daughter of Resident) published on 8 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I always feel welcome whether on the phone or in person. Regular updates on Mum is appreciated and pictures on social media are welcome as not able to visit as much as I would like, more importantly, I feel Mum is happy and well cared for.
Thank you all.

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Review from Diana H (Friend of Resident) published on 8 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have visited 4 times with my friend and find the staff very friendly. The home is very clean and has a lovely atmosphere.
The residents are usually doing activities when I visit and I especially enjoyed the Elvis impersonator one time.

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Review from William B (Husband of Resident) published on 17 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was nice to hear about the kitchen getting a five-star rating. It is due to the people who look after the place for the people who live there and the people who come to visit. Well done to you all.

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Current Review Score: 9.8 (9.845)

Overview of Review Score

The Review Score of 9.8 (9.845) out of 10 for Britten Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.845 for Britten Court is calculated as follows: ( (329 Excellents x 5) + (54 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 386 Ratings = 4.845

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Britten Court is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (99)

Meet the Team (1)

Chloe

Chloe Swarbrick

Job Title: Home Manager

I originally began working for Care UK when it took over the running of various homes operated by Suffolk County Council. The organisation truly puts residents at the heart of everything, which I completely support. It’s also very supportive as an employer – as a manager I have a great support network to help me do my job to the highest standards. 


I enjoy mornings the most at Britten Court: many residents are up and about and I can spend time with them, having a chat and finding out how they plan to spend their day. I’m privileged to work with some wonderful residents and families, including some people we’ve been supporting for a long time because they transferred from the old Council-run homes as I did!


Outside of work, I have a very busy home life. I’ve three children and eight grandchildren who I love spending time with. 

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Britten Court to verify any information. View our terms and conditions. Britten Court has an Enhanced Service - more info.