Ebor Court

Great North Way, Nether Poppleton, York YO26 6RB
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9.9 124 Reviews
  • Ebor Court, York
Ebor Court care home in York is a friendly, supportive home.

Highly qualified, caring and compassionate staff are committed to delivering excellent care.

There are lots of interesting activities such as regular trips to places of interest, and time in the hair and beauty salon.

Residents have an annual eye test and dental check-up.

Residents can enjoy a cinema room with a popcorn machine.
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Care Provided by Ebor Court

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1675
  • Self-Funded Residential Dementia Care: from £1675
  • RESPITE Self-Funded Residential Care: from £1675
  • RESPITE Self-Funded Residential Dementia Care: from £1675

Our all inclusive fee gives peace of mind and allows residents to enjoy our facilities and services without having to worry about extra costs. It includes a monthly appointment at our onsite hair salon, regular chiropody appointments, a full and varied activity program, annual eye tests, annual dental check ups and transport and accompaniment to medical appointments where necessary.

These prices are only a guideline, please contact Ebor Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Yvonne Penrose (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)

Visiting

  • The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Ebor Court pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.

Parking

  • Ebor Court has plenty of onsite parking for visitors.

Ebor Court Reviews (124)

9.9

Ebor Court has a Review Score of 9.9 (9.882) out of 10, based on 40 reviews in the last 2 years.
Over all time Ebor Court has 124 reviews.

Overall Experience
  • 97
  • 24
  • 2
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Date Published
  • 124
  • 19
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  • 40
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Reviewer Connection to Ebor Court
  • 50
  • 25
  • 7
  • 6
  • 4
  • 3
  • 3
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
Total of 124, showing 61-80
Review from C S (Daughter of Resident) published on 26 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has now been at Ebor Court for 14 months and has thrived. She has put on weight which was needed as she wasn't eating. She loves her life at Ebor Court. The staff have been amazing during lockdown keeping residents safe and stimulated.
Reply from Rebecca Selkirk, PR Executive at Ebor Court

Thank you for kindly taking the time to write a review of Ebor Court and for the comments. We are so pleased to hear you would recommend us and these reviews also go some way to help other families in a similar position of looking for a care home. We are sure they will find your comments very valuable.

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Review from Lynne I (Daughter of Resident) published on 26 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum moved into the home early July and with the current restrictions, I have not actually been in the home, hence my good comments and not excellent as not seen for myself just through the windows. But Mum seems very happy and is being cared for very well. Unfortunately, not seeing Mum is hard, but
they post pictures on Facebook all the time and she looks very happy. Lots of activities for her and beauty treatments which she will love. All in all, a very lovely care home.
Reply from Rebecca Selkirk, PR Executive at Ebor Court

Thank you for your review. We pride ourselves on creating a community within our homes with an abundance of social activities, and I am so pleased to hear that this is what you have found at Ebor Court. The staff team will be delighted to hear your positive feedback which I shall be sure to pass on.

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Review from S B (Son of Resident) published on 26 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great team. Some remarkable staff, compassionate, professional and engaged with residents. You will see understanding, fairness and love when you visit. Good setting, albeit from could do with better beds, but as a home for loved ones it's fabulous.
Reply from Rebecca Selkirk, PR Executive at Ebor Court

Thank you for kindly taking the time to write a review of Ebor Court and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live. We are proud to deliver person-centred care by taking the time to get to know the resident and their likes and dislikes enabling our team to build valuable relationships between our care team and the resident. We will ensure the team receive your message.

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Review from S E (Daughter of Resident) published on 26 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has dementia and moving into residential care was extremely traumatic for her. Thanks to the excellent skills of the team at Ebor Court, she quickly settled and is now very happy there. I'm impressed with how quickly the care team pick up and dealt with any health issues my mum may have. Also,
I'm impressed with the great range of activities for residents - it's lovely to see her taking part in these and having such fun.
Reply from Rebecca Selkirk, PR Executive at Ebor Court

Thank you so much for your review of Ebor Court. We are so pleased to hear that your mum's move has been a positive experience for you all. We are very proud of our staff team, many of whom have been with us since our home opened, and we see lots of examples of them going above and beyond for their residents. Thank you again for the kind words which I shall be sure to pass on.

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Review from Anne G (Resident) published on 24 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In view of the unusual circumstances we are experiencing, I feel that the whole package of my care and comfort is of good quality and much appreciated.
Reply from Rebecca Selkirk, PR Executive at Ebor Court

We are very grateful for this review and would like to say thank you for taking the time to post this for us to see! We are very pleased that you are enjoying your time with us. It is important our residents feel relaxed and at ease. We will be sure to pass this message onto our team at Ebor Court as they will be happy to receive such lovely feedback.

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Review from June F (Resident) published on 24 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been in Ebor Court for two years and since my first arrival, I found the home so welcoming. I originally came for 'respite' but after my first week here I knew I wanted to stay. I found the staff so kind, they always found the time for you, however busy they were, they came to help.
My last
two years have been so happy and I certainly would recommend it to anyone.
Reply from Rebecca Selkirk, PR Executive at Ebor Court

We are very grateful for this review and would like to say thank you for taking the time to post this for us to see! We are very pleased that you are enjoying your time with us. It is important our residents feel relaxed and at ease. We will be sure to pass this message onto our team at Ebor Court as they will be happy to receive such lovely feedback.

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Review from G G (Daughter of Resident) published on 24 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum had been are resident of Ebor Court fo 20 months due to increased dementia problems. From the moment she arrived, she has always been treated with dignity and kindness and made very welcome. She enjoyed the activities and the company of others and I have always known she was loved and well cared
for.
The staff are amazing especially at present under such difficult circumstances with Covid. At the end of mums life, I was especially grateful for their genuine concern for mum, myself and my sister. Not just a care home but a home and family.
Reply from Rebecca Selkirk, PR Executive at Ebor Court

Thank you for kindly taking the time to write a review of Ebor Court and for the lovely way you have described our home. We are so pleased to hear your mum has settled into her new home well. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live. We are proud to deliver person-centred care by taking the time to get to know the resident and their likes and dislikes enabling our team to build valuable relationships between our care team and the resident. The staff team will be delighted to hear your kind words which I shall be sure to pass along.

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Review from Alison R (Daughter of Resident) published on 24 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have always found all members of the team from care home manager, front of house team to all the carers, very thoughtful and considerate. Mum was always fiercely independent but now that she is frail and needs care, she has settled in and is content. This reflects how the home are caring for her and
she seems comfortable and content. Unfortunately, we can only catch up with mum via phone or skype but I'm confident that as soon as visiting is allowed again, this will be organised promptly - this means a lot as we miss our loved one.
Reply from Rebecca Selkirk, PR Executive at Ebor Court

Thank you for kindly taking the time to write a review of Ebor Court and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole team.

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Review from Beverley W (Friend of Resident) published on 24 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with all aspects of care at Ebor Court.
Reply from Rebecca Selkirk, PR Executive at Ebor Court

Thank you so much for reviewing our home. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.

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Review from R S (Nephew of Resident) published on 24 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle has been with Ebor for approximately two months and I have been impressed with all services.
Reply from Rebecca Selkirk, PR Executive at Ebor Court

Thank you so much for your kind words regarding our home and staff. Feedback is extremely important to us, and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole team.

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Review from C H (Daughter of Resident) published on 24 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum lived at Ebor Court for 19 months. Ebor Court is a warm friendly place and mum settled straight away. All staff seemed well trained and interested in their work and in mum. The care he received was of a high standard, some staff, in particular, were excellent and they all seemed to have a good
relationship and understanding of her. She was well-fed, and encouraged into activities, both in and out of the home hen available. Ebor Court is spacious, calm, inviting and I was always be made to feel welcome when visiting. I felt mum was well cared for, safe and content - this was a great comfort during covid restrictions when we couldn't visit. Sadly mum died in October 2020 but the staff and managers made sure good end-of-life care was provided in conjunction with GP District Nurse, and we were able to be with her at the end. I can confidently recommend Ebor Court - I work in Health Care myself!
Reply from Rebecca Selkirk, PR Executive at Ebor Court

Thank you so much for your kind words regarding our Ebor Court home and staff. We really appreciate you taking the time to share your experience with us at what must be a difficult time for you and your family. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live. We are proud to deliver person-centred care by taking the time to get to know the resident and their likes and dislikes enabling our team to build valuable relationships between our care team and the resident. We would like to ensure you and your family always feel welcome to come back and join us for a cup of tea. I shall be sure to pass your comments regarding our home, care and staff on to the whole team.

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Review from R S (Daughter of Resident) published on 24 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum moved into Ebor Court at the start of the year and was initially very teary and reluctant to get involved in activities, The staff have been amazing, finding activities to suit her interests - even holding a mini-concert. She is really happy and settled (and importantly safe) during the lockdown.
I can't thank the staff enough for always being upbeat and friendly and just very caring.
Reply from Rebecca Selkirk, PR Executive at Ebor Court

Thank you so much for your review of Ebor Court. We are very proud of our staff team, many of whom have been with us since our home opened, and we see lots of examples of them going above and beyond for their residents. Thank you again for the kind words which I shall be sure to pass on.

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Review from Andrew C (Son of Resident) published on 23 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my mum's husband had a bad fall and had to be in the hospital for 5 weeks, and subsequently moved into a care home, as mum wasn't able to look after him, it was a life-changer. Living on her own at the age of 80, mum found it very difficult, and it soon became clear that she also would have to
go into a care home, for her health and wellbeing. Things were getting worse with mum going out into the street late at night and the winter nights were drawing in. Becoming more concerned about her safety, I came across the details of Ebor Court, and as it was only 3 miles from where she lived, and it meant that her friends, especially her two neighbours, could also visit her. When we went to look at Ebor Court, the staff were so helpful and attentive that we knew straight away that this was the right place for her. Nearly a year later, mum has blossomed at Ebor Court, and the staff have become more like friends than just people who look after her. Mum is very happy and would never want to leave.
Reply from Rebecca Selkirk, PR Executive at Ebor Court

Thank you for kindly taking the time to write a review of Ebor Court and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live. We are proud to deliver person-centred care by taking the time to get to know the resident and their likes and dislikes enabling our team to build valuable relationships between our care team and the resident. We will ensure the team receive your message.

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Review from Julia W (Respite Resident) published on 26 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Despite three sleepless night on an unacceptably hard bed, and a dearth of variety and quantity of vegetables at mealtimes, I would still recommend Ebor Court as an excellent care home.
The rooms are very nice, the decor is pleasing, the building light and spacious and there are plenty of activities
to join. The staff are totally devoted to caring for the residents and create an atmosphere of warmth and love throughout.
Reply from Rebecca Selkirk, PR Executive at Ebor Court

Thank you for kindly taking the time to write a review of Ebor Court. We really appreciate you taking the time to share your experience with us. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole team.

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Review from S T (Granddaughter of Resident) published on 23 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandma has resided here for the past month and I couldn't be happier with Ebor Court. the place is immaculate. You walk into a friendly, caring atmosphere and there is a really lovely feel to the place. The carers and staff are lovely too and there always seems to be plenty of activities on offer.
Reply from Rebecca Selkirk, PR Executive at Ebor Court

Thank you so much for your review of our Ebor Court home. We are so pleased to hear that your mum's move has been a positive experience for you all. We are very proud of our staff team, many of whom have been with us since our home opened, and we see lots of examples of them going above and beyond for their residents. Thank you again for the kind words which I shall be sure to pass on.

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  • Treated with Dignity
  • Food & Drink
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Review from Derek G (Son of Resident) published on 22 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall, excellent. My only concern is the lack of security of the rooms, any resident can access any of the rooms, especially at night. The ensuite shower rooms are too small for disabled access without any company.
Reply from Rebecca Selkirk, PR Executive at Ebor Court

Thank you for taking the time to write a review of our Ebor Court home. We are pleased you are happy with the quality of the care your mum receives. Feedback is extremely important to us and we really appreciate you taking the time to share your experience with us, if you would like to discuss anything further, please feel free to contact our Customer Care Team on 0113 385 4131 who will be happy to help.

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Review from A G (Son of Resident) published on 20 January 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Mum is well looked after, but communication could be better. Impression is, be vague, to protect the company.
Reply from Rebecca Selkirk, PR Executive at Ebor Court

Thank you for taking the time to write a review of our Ebor Court home. We are pleased you are happy with the quality of the care your mum receives. Feedback is extremely important to us and we really appreciate you taking the time to share your experience with us, if you would like to discuss anything further, please feel free to contact our Customer Care Team on 0113 385 4131.

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Review from Peter G (Grandson of Resident) published on 20 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very well trained staff, courteous even during trying times. They use their experience to engage well with tasks and people. A tidy and well-kept environment with a decent variety of activities for residents.
Reply from Rebecca Selkirk, PR Executive at Ebor Court

Thank you for kindly for taking the time to write a review of Ebor Court and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole team.

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  • Care / Support
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Review from J W (Son of Resident) published on 20 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great place, Mum has never been better than she has during her time at Ebor Court. The staff are very friendly and appear very professional. I would definitely recommend.
Reply from Rebecca Selkirk, PR Executive at Ebor Court

Thank you so much for your kind words regarding our Ebor Court home and staff. Feedback is extremely important to us, and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
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Review from Denise D (Daughter of Resident) published on 20 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Homely surroundings and friendly staff. All of the staff know how the residents are feeling and what their preferences are. As a family member, I feel welcome at any time.
Reply from Rebecca Selkirk, PR Executive at Ebor Court

Thank you for kindly taking the time to write a review of Ebor Court and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.882)

Overview of Review Score

The Review Score of 9.9 (9.882) out of 10 for Ebor Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 40 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.882 for Ebor Court is calculated as follows: ( (421 Excellents x 5) + (50 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 474 Ratings = 4.882
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ebor Court is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 40 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Apr 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (3)

Yvonne

Yvonne Penrose

Job Title: Home Manager Joined: 2025

As a dedicated healthcare professional, Yvonne has gained a wealth of experience in providing care and support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for residents.


Working at Ebor Court, Yvonne closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Yvonne remarked:
“Being able to share my passion for giving kind care with all staff within the home, ensuring the people in our care are living their best lives.”


Yvonne has also achieved much outside of work, with her proudest achievements being Raising her three sons and becoming a personal trainer, working with the elderly promoting healthy living and the benefits of regular exercise.


Outside of work, Yvonne enjoys spending time with her family, listening to music, going to the gym and socialising with friends.


If you would like to find out more about Ebor Court, Yvonne would be delighted to have an informal discussion with you to answer any questions and provide further information.

Wendy

Wendy Roberts

Job Title: Front of House Manager Joined: 2024

Wendy is the front-of-house manager at Ebor Court.

Kamil

Kamil Owsicki

Job Title: Care Manager Joined: 2023

Kamil is Care Manager at Ebor Court

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