Holyrood House

Spawd Bone Lane, Knottingley WF11 0JG

Holyrood House specialises in an extensive range of care needs, thanks to versatile facilities and a highly trained team who are skilled in achieving solutions that suit the individual.

The focus is on recognised care quality that does not impede on each resident's sense of independence.

Regular inspections and audits are in place to make sure client's are satisfied and the team are particularly experienced in helping those with dementia.

Group: Crown Care

Person in charge: Zoe Laver (Home Manager)

Local Authority / Social Services: City of Wakefield Metropolitan District Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 85 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Younger Adults

Admission Information: Ages 18+.

Single Rooms: 85

Rooms with ensuite WC: 85

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Residents Internet Access

Latest Care Quality Commission* Report on Holyrood House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.6 (maximum of 10) for Holyrood House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Holyrood House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 4 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.634 for Holyrood House is calculated as follows: ( (65 Excellents x 5) + (22 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 93 Ratings = 4.634

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.985 Points relating to the number of positive Reviews for Holyrood House is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 17 positive Reviews (85 registered maximum number of service users ÷ 5). 4 Reviews ÷ 17 Target = 0.235

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.6 Holyrood House has a Review Score of 8.6 (8.619) from 8 Reviews


Average Ratings

  • Excellent
    6
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Holyrood House?

  • Extremely LIKELY
    7
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Holyrood House

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    2
  • Resident / Service User
    1

My mum has been a resident on the nursing unit since March 2017 and the care and love she receives on a daily basis is fantastic, all the staff are welcoming, and the care my mum receives is 5*. I don't worry about her anymore like I did when she lived in the bungalow. Every time I visit her she smiles and looks well cared for, I would definitely recommend Holyrood House to anyone who is looking for a home for themselves or a relative.

How likely would you be to recommend Holyrood House? Extremely Likely

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Average Rating:   5 out of 5

My mum has been in Holyrood House for nearly a year and I often visit without any notice required. I have every confidence that my mum is being well looked after, and that the staff and management are caring and professional.

How likely would you be to recommend Holyrood House? Extremely Likely

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Average Rating:   4.5 out of 5

My mum became a resident in Holyrood House on the nursing unit in October 2016. From day one the care my mum received was caring, genuine and professional. All the staff I came into contact with were kind and informative, all the information we needed was entered into a personal folder in mum's room, ie personal hygiene, meals and nutrition etc...
Sadly mum passed away in the care home in December 2016 and we, as a family, cannot commend enough the staff and environment in which my mother spent her last days. The staff were supportive but not intrusive and gave mum first class care until she passed away.

I would not hesitate to recommend your care home and would give 5* for our experience. Thank you.

How likely would you be to recommend Holyrood House? Extremely Likely

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Average Rating:   4.9 out of 5

My mum was on the nursing floor from August 2016 to December 2016. I cannot fault anything about the care and love she received before she sadly passed away in Dec 2016, she absolutely loved her time there and called all the staff her little lasses, thank you for making her last few moths so happy and relaxed and for looking so well after her. x

How likely would you be to recommend Holyrood House? Extremely Likely

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Average Rating:   5 out of 5

Staff are courteous and conscientious. Food is reasonable varied, quality good. Facilities are good. Premises are well appointed and clean. Varied activities are available, encouraged but not forced. Security is adequate.

How likely would you be to recommend Holyrood House? Likely

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Average Rating:   3.7 out of 5

My father has been a resident for just over a year and being a dementia patient he is looked after well by all the staff who have time for everybody. I am very satisfied with the care he receives and would recommend the house completely.

How likely would you be to recommend Holyrood House? Extremely Likely

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Average Rating:   4.2 out of 5

The care home is excellent with a pleasant decor and soft furnishings. The meals, (of which I had2 during my fathers stay) were exceptionally good. all staff from the manager and deputy manager down to the care and cleaning staff were kind to my father. Very friendly and helpful.

How likely would you be to recommend Holyrood House? Extremely Likely

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Average Rating:   4.8 out of 5

My mother came to Holyrood approximately two months ago, after a respite stay of 3 weeks. It was totally her decision to move in permanently.
We visited mum at the end of November, she is happy, content, safe, and occupied. What more can you ask.
The home is a lovely, safe, comfortable and friendly home, as we have travelled from Cornwall where we live we were made to feel that mum was loved by everyone we met. So pleased with every aspect, living so far away it makes me feel mum is safe and happy. Thank you all.

How likely would you be to recommend Holyrood House? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

February 2016

Top 20 Mid-size Care Home Groups 2016

Recipient: Crown Care

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Holyrood House