Holyrood House

Spawd Bone Lane, Knottingley WF11 0JG
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9.7 109 Reviews
  • Holyrood House, Knottingley
Holyrood House specialises in an extensive range of care needs, thanks to versatile facilities and a highly trained team who are skilled in achieving solutions that suit the individual.

The focus is on recognised care quality that does not impede on each resident's sense of independence.

Regular inspections and audits are in place to make sure client's are satisfied and the team are particularly experienced in helping those with dementia.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 85 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Julia Davison (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 3

Room Information

  • Single Rooms (85)
  • Single Rooms with Ensuite Wet Room (85)

Visiting

  • The Home offers Person Centred Care and as such, respectfully request visiting is avoided at mealtimes. The home is open to visits at any other time.

Parking

  • Car Park Onsite

Holyrood House Reviews (109)

9.7

Holyrood House has a Review Score of 9.7 (9.666) out of 10, based on 66 reviews in the last 2 years.
Over all time Holyrood House has 109 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Holyrood House
  • 43
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Total of 109, showing 21-40
Review from G W (Granddaughter of Resident) published on 23 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had an amazing experience during the care of my grandad, during his time at Holyrood.
Thank you so much for everything.
Admin team was amazing and really helpful, always greeted with a smile.
Reply from Julia Davison, Home Manager at Holyrood House

We are so pleased that you are happy with the care of your Grandad. The admin team are a great asset to the team as a whole.

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Review from A C (Wife of Resident) published on 23 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been a resident at Holyrood House for a short period, since November 2024.
I was impressed from the word go, When I was given a tour of Holyrood House by a very professional and friendly staff member, prior to my husband becoming a resident. Immediately I felt comfortable and impressed
with the spacious rooms and facilities. Staff are friendly, pleasant and helpful, nothing is too much trouble. Residents are treated with dignity and respect, all look presentable and cared for. The meals are varied and of a high standard. Drinks and snacks are offered in between meals.
Reply from Julia Davison, Home Manager at Holyrood House

Thank you so much for your kind words and rating of Holyrood House Care Home. These reviews mean so much to all our staff team especially those who work behind the scenes to ensure the residents are cared for twenty four hours a day, without any break in standards.

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Review from B G (Daughter of Resident) published on 23 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family we are very pleased with the care that mum receives. Mum settled in very quickly and regards Holyrood House at her home. She is always full of praise for the staff, and us as a family always find they are only too happy to help with any issues we have. We feel we all work together to provide
mum with the best care possible. We would have no hesitation in recommending Holyrood House to other families who are looking for care.
Reply from Julia Davison, Home Manager at Holyrood House

This is lovely to read and we are so happy that we are able to support you and your Mum as a family. It's great to be able to work as a team to give your Mum the best possible care.

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Review from J H (Daughter of Resident) published on 23 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am so happy with the way my mam's moods have changed since coming into Holyrood House, the staff are very caring and their patience is second to none. My mam has started to eat and enjoy food again.
Reply from Gill Slack, Administrator at Holyrood House

Thank you for your kind reply. The staff and management always strive to give the highest standard of care to all the residents at Holyrood House. It's lovely to know your Mum has started to eat and enjoy her food again it's a real pleasure to look after her.

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Review from William B (Brother of Resident) published on 22 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
From what I have seen, staff are caring, food is up to standard but sometimes will have to wait too long to be taken to the toilet. The home is clean and tidy, staff and management are very helpful when asked any questions. Food is good and tasty but can change depending on which cook is on duty, so
I am told.
Reply from Julia Davison, Manager at Holyrood House

Thank you for taking the time in submitting a review, constructive feedback is always welcome and very valued. We are pleased you find staff caring and helpful and we aim to continue with our kindness into the future.

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Review from Dianne H (Daughter of Resident) published on 22 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home had plenty of Christmas activities over the festive period, and had lovely decorations up. From my experience the residents were made to feel part of the festive period. They even made gifts to give to their loved ones, and all the residents received a present from Santa. The staff wore Christmas
pyjamas on Christmas Eve, and those who weren't working brought their children in, all dressed in Christmas pj's, and sang carols. I thought this was wonderful and so thoughtful. The carers are lovely, cheery people, who seem to genuinely care for the residents. I have also seen some of the cleaners helping the residents. I have found the admin staff very friendly and helpful. All the staff I have had contact with have made a very difficult time bearable. I am so glad we found this home, I didn't want to put my dad into a home, and fought against it for 7 years, but I feel he is in the best place. He is safe, cared for, needs met, well fed, entertained and settled.
Reply from Gill Slack, Administrator at Holyrood House

Thank you so much for your very kind words. We as a staff team really enjoyed the Christmas festivities, both the taking part and observing the general excitement and entertainment. We aim to provide the best possible care at all times and we feel glad that you feel we achieve this.

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Review from Paul H (Husband of Resident) published on 22 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot fault Holyrood House my wife has been on the dementia ward nearly 3 years now. All staff are respectful to the needs of the residents. I am informed of any changes in her health or medications. The care home is always clean (nothing nasty or cover up smells). Staff are always friendly and polite.
My wife is cared for better than I could care for her 24 hours a day.
Reply from Gill Slack, Administrator at Holyrood House

We are so pleased that you appreciate the care that is provided by all the staff at Holyrood House care home for your wife. We are so pleased that you find the environment clean and odor free. We aim to continue to provide your Wife with the best possible care.

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Review from Andrew D (Son of Resident) published on 20 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Holyrood House is always clean and tidy, with welcoming staff. My mother has been a resident for over 2 years now and receives care and support with her dementia. Staff are very attentive to her and know exactly how to handle and speak with her. There always seems to be activities ongoing which is nice
to see, and there are opportunities to attend and have a meal in a nice setting with my mother. Overall I am very satisfied with the care my mother receives.
Reply from Julia Davison, Administrator at Holyrood House

Thank you so much for your positive comments. It means so much to the whole staff team and particularly the staff who work on the memory floor. We aim to give all our residents the highest standard of care.

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Review from Heather M (Friend of Resident) published on 20 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend is well looked after and has been in the home over 4 years.
Staff are patient and caring.
The home is in nice condition and is always welcoming when I visit.
There seem to be a lot of activities, but my friend doesn't join in, so I can't comment.
I would be happy to recommend it as a care
home.
Reply from Gill Slack, Administrator at Holyrood House

We are really pleased that you are happy with your friends care in the home and always aim to make everyone feel welcome. Thank you for taking the time to review the home.

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Review from Ian R (Son of Resident) published on 20 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum moved into Holyrood House in December after a previous respite visit. The staff are all very friendly and professional and any questions we had were addressed promptly and effectively. Mum needs round the clock care which is working well and we feel that she is safe and comfortable.
Reply from Julia Davison, Administrator at Holyrood House

It is a pleasure to look after your Mum and i am happy that you feel she is safe and comfortable, it is our aim to provide the highest quality of care to all of our residents all of the time.

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Review from D P (Daughter of Resident) published on 20 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with my mums care, however I am disappointed with the food, most of the staff are really nice. Me and my family have a very good relationship with staff.
Reply from Julia Davison, Administrator at Holyrood House

Thank You so much for taking the time to review the home, it is always good to have feedback. I am sorry that you feel that the food is disappointing, please feel free to drop in or make an appointment to see the home manager or head chef in order that we can rectify this issue. I am pleased that you have a good relationship with the staff as we always aim for this in order to give the resident a holistic package of care.

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Review from L M (Granddaughter of Resident) published on 16 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Overall the care home is good. We find as a family the food is very disappointing and could be improved massively especially on an evening. Most staff are friendly. Definitely room for improvements in some areas.
Reply from Gill Slack, Administrator at Holyrood House

Thank you for your constructive feedback. I am pleased that you feel that overall the care in the home is good and am equally sorry that you feel that the food is disappointing and could be improved. Please feel free to call in or make an appointment at any time with the home manager and the head chef in order to discuss and rectify your concerns. Thank you again for your review.

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Review from J R (Daughter of Resident) published on 14 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff are very friendly and accommodating. Mum is on the Dementia floor, and has got advanced dementia. The staff are so helpful and tend to her personal needs. We are happy knowing that Mum is safe, happy and very well looked after. Thank you.
Reply from Gill Slack, Administrator at Holyrood House

Thank you very much for your kind words, it really does mean a lot to the staff who work hard every day, to give the residents the best possible care.

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Review from D T (Husband of Resident) published on 19 December 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have found that my wife is very well cared for on the dementia floor. The staff are always respectful and kind to the residents and always ready to help with personal needs. The home is always clean and tidy, the staff work hard to maintain standards.
My only gripes would be some lack of care of
infrastructure (dud light bulbs not renewed) and some staff, not all, spend a lot of time on their mobile phones even when dealing with residents.
However, overall a very good care home.
Reply from Gill Slack, Administrator at Holyrood House

Thank you for taking the time to review the care at Holyrood, it is always appreciated. With regard to the light bulbs not being replaced in a timely manner please feel free to report to the admin office if you notice any concerns. In relation to your comment about the use of mobile phones by staff I would like to take this opportunity to explain that the handsets that the staff are using are not mobile phones they are devices to record all aspects of care and interactions. This is called the Person Centered Software (PCS)which is used throughout the home.

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Review from J R (Daughter of Resident) published on 17 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
It has been a really difficult and shocking experience for us when mum was diagnosed with dementia. She was not safe at home and for that reason alone, we had to seek residential care.
We do feel that she is cared for at Holyrood House in a way that we could never replicate at home. Even though this
is not what we would wish for mum, we are thankful of the care she receives here.
Reply from Gill Slack, Administrator at Holyrood House

We fully understand the difficulties associated with a diagnosis of dementia and the desire to keep your mum at home. We are so pleased that you are happy with the care she receives at Holyrood House, please feel free to call in to chat at anytime.

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Review from Margaret L (Sister of Resident) published on 17 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I find the staff, both the care and office staff helpful and friendly all the time. The entertainment for the residents is of a very high quality.
The Home is within easy reach for me and the parking is good. There are plenty of places for the residents and visitors to sit. You can go to the cafe area
if you don't want to stay where the tv is or you can take your family member to their room for a quiet chat.
Reply from Gill Slack, Administrator at Holyrood House

Thank you for your kind comments. We really appreciate the feedback and are very proud of our home and the service we provide.

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Review from Christine D (Daughter of Resident) published on 21 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Moving my elderly father into a care home was a daunting move for both him, myself and our family, and lets not forget that the resident himself can be somewhat averse to accepting his new surroundings, which can initially make things more difficult, but I have to say I can't thank the staff enough
at Holyrood House for their time and patience in helping my Dad to settle in. They are very aware of individual needs and do everything possible to accommodate my Dad, myself and the whole family.
There is a very wide variety of entertainment to join in with and everyone goes above and beyond to create a happy and caring environment.
Reply from Gill Slack, Administrator at Holyrood House

Thank you for your lovely feedback, we will ensure this is passed on to all staff as feedback is always valued by our staff team. We are so glad that your father has settled well with us, and we look forward to seeing you soon.

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Review from M M (Respite Resident) published on 24 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I came to Holyrood House for respite care after a complete should replacement. The carers were extremely helpful especially during the first week what I couldn't get out of bed by myself. During my stay there, I found all the staff (day and night) cheerful, friendly and caring. It was a pleasure to
have such help at a time when I needed it.
Reply from Julia Davison, Home Manager at Holyrood House

Thank you for taking the time to review Holyrood House Care Home. We are so pleased you enjoyed your time with us and found it beneficial.

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Review from N B (Son of Resident) published on 23 October 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Mum had to go into care home following a fall and to assist in getting mobility back after a broken knee.
Overall experience was good but Mum always wished to return back to her home.
Staff were all good. Very attentive and met with Mum's needs.
Two areas of complaints though - constant room alarm
bleeping outside her room which was very annoying and meals (could not supply her with soft food diet for some reason)
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Review from R M (Friend of Resident) published on 27 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited my neighbour just before Christmas, she is in her own room which is lovely and she is very happy with everything in the home. The place is spotless and the staff are very friendly and helpful. Reception is always lovely and very friendly also. I really don't have anything bad to say.
Reply from Julia Davison, Home Manager at Holyrood House

This is lovely to read, particularly regarding our friendly and helpful reception staff.

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Current Review Score: 9.7 (9.666)

Overview of Review Score

The Review Score of 9.7 (9.666) out of 10 for Holyrood House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 66 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 63 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.666 for Holyrood House is calculated as follows: ( (563 Excellents x 5) + (165 Goods x 4) + (34 Satisfactorys x 3) + (8 Poors x 2) ) ÷ 770 Ratings = 4.666
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Holyrood House is based on 63 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17, which has been reached with 63 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Mar 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (11)

Julia

Julia Davison

Job Title: Home Manager Joined: 2023

Upon leaving school I immediately started my career in care. I have been a registered manager in a number of care establishments for the past 27 years. I love my job as I have always enjoyed meeting people and helping others. In my spare time I enjoy following my football team Barnsley FC and supporting guide dogs for the blind.

Chloe

Chloe Hibbitt

Job Title: Deputy Manager Joined: 2015

Since leaving college I have always worked within the care sector. I have worked in Holyrood House for 9 years, throughout my time here I have had a number of roles progressing from a Team Leader to my current role of Deputy Manager, working alongside the Home Manager to lead and support the team. Crown Care have given me the opportunities to progress further within my career.


Holyrood is one of the best teams I have worked for within the care sector, every member of staff genuinely cares and strives to deliver a high standard of care for each resident. There is also a great support network within the team, there is always a laugh to be had and ear for listening. It is a pleasure to be a part of team Holyrood!

Gill

Gill Slack

Job Title: Business Administrator Joined: 2023

Hi I am Gill, the Business Administrator at Holyrood House. I have 35 years of admin experience mainly in the Education Sector where I worked as Office Manager before becoming a Business Manager. I left Education to move into an extremely niche role within the Wakefield’s Safeguarding Adults Board where I was first introduced to Adult Social Care. I loved working within this sector and was then offered the position at Holyrood House. I enjoy the variety of the role with each day been totally different, I particularly enjoy meeting the families and trying to make their decision of moving a loved one into care as seamless as possible. I enjoy interaction with the residents having chance to put a smile of their faces is priceless and so rewarding. The staff team are like one huge family and we love working as a team always ensuring our residents have enjoyment during their time at Holyrood House.

Georgia

Georgia McConnachie

Job Title: Receptionist Joined: 2021

I'm Georgia, the Receptionist at Holyrood House. Whilst studying at College, I completed a Business Administration course. I then started my career working for a construction company in the administration/receptionist sector, gaining lots of knowledge and experience, before moving to Holyrood House, where I have been part of the team for over 3 years now. I really enjoy working at Holyrood and love the team I work with. I feel my skills and confidence have massively expanded since working here, and I really enjoy the working environment and meeting new people in my busy role.

Kayleigh

Kayleigh Cunnington

Job Title: Unit Manager - Days Joined: 2018

I have worked in care homes from the age of 18 which is just over 12 years. I have been part of Holyrood houses team since august 2018. Working at Holyrood for so many years has expanded my learning skills and knowledge from starting as a care assistant to a senior then to now being a unit manager! I love looking after our wonderful residents and having such a fantastic group of people to work with.

Mel

Mel McCulloch

Job Title: Unit Manager - Days Joined: 2016

I have been part of the team at Holyrood House, since 2016. I was encouraged to further my development early into my career gaining level 2 NVQ in adult social care and then onto my Level 3 diploma. I started as a care assistant progressing to senior and now my current role of unit manager on our dementia care unit - I love what I do and could not see myself doing any other job, it is so rewarding - we have a fantastic team.

Jeanette

Jeanette Doughty

Job Title: Unit Manager - Nights Joined: 2016

Hi I am Jeanette I have worked in care for approximately 16years and have been at holyrood house for the past 9 years this coming July. I am part of the night team as night unit manager. Here at Holyrood, we are one big family. Over the years I have had the privilege to care for amazing residents, all unique in their own way. Aiming to provide them with rich and full filling lives in their later years in a person-centred care way, i work with some of the best caring natured staff who always put the needs of their residents first. I continue to enjoy working at holyrood as much as I did the first day I walked through its doors.

Vinoda

Vinoda Nadungodage

Job Title: Senior Care Assistant - Days Joined: 2024

My name is Vinoda Nadungodage, and I bring nearly two years of experience in the care sector. I have successfully worked as a care assistant in a care home and as a community carer. Since 2024, I have been proud to be a part of the team at Holyrood House, where I thrive in contributing to our mission of providing exceptional care as a senior carer. Having worked in the care sector for a short period, I initially felt some nerves about joining a larger team at Holyrood House. However, I was warmly welcomed by everyone, who wholeheartedly cared about one other as well as the residents. I feel both supported and appreciated in this environment. I am committed to delivering the highest standard of person-centred care that Holyrood House enables. It is a pleasure to work alongside such dedicated professionals. The Holyrood House is an exquisite residence with elegant and cosy amenities, which renders it an excellent place to work.

Tracey

Tracey Trickey

Job Title: Head Chef Joined: 2017

Hello my name is Tracey Trickey, I am Catering Manager here at holyrood House. I have worked here 8+ years and started as an assistant on part time hours when I joined team Holyrood and rather quickly ended up cooking and just loved it. I still to this day, more than ever, absolutely love my job. I enjoy most of all feeding our lovely residents some delicious foods. My role is a bit of everything where catering and food is concerned here. From ordering all foods to menu choices to and keeping my amazing team doing their job to the highest standards to maintain our 5* rating. We love making the residents happy after a good meal and some sweet delights.

Rob

Rob Taylor

Job Title: Maintenance Joined: 2022

Hello my name is Rob. I have worked in the Care sector for 11 years as a maintenance operative, and worked at Holyrood House since March 2022. My job is to ensure that we provide a safe and comfortable environment for our residents, staff, and visitors. Getting to know residents and family helps me to understand any specific requirements that the resident or family may have. Making people feel comfortable at home and safe is the main objective for me.

Paul

Paul Proctor

Job Title: Maintenance Joined: 2022

Hi, my name's Paul. I have worked at Holyrood House for 2 years in maintenance. I really enjoy my job and work with a great team of people who care about the residents and their well-being.

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