Holyrood House

Spawd Bone Lane, Knottingley WF11 0JG
Review Us
9.6 104 Reviews
  • Holyrood House, Knottingley
Holyrood House specialises in an extensive range of care needs, thanks to versatile facilities and a highly trained team who are skilled in achieving solutions that suit the individual.

The focus is on recognised care quality that does not impede on each resident's sense of independence.

Regular inspections and audits are in place to make sure client's are satisfied and the team are particularly experienced in helping those with dementia.

Show Holyrood House on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 85 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Julia Davison (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 3

Room Information

  • Single Rooms (85)
  • Single Rooms with ensuite Wet Room (85)

Visiting

  • The Home offers Person Centred Care and as such, respectfully request visiting is avoided at mealtimes. The home is open to visits at any other time.

Parking

  • Car Park Onsite

Holyrood House Reviews (104)

Total of 104, showing 81-100
9.6

Holyrood House has a Review Score of 9.6 (9.645) out of 10, based on 62 reviews in the last 2 years. Over all time Holyrood House has 104 reviews.

Overall Experience

  • 77
  • 23
  • 3
  • 1
  • 0

Date Published

104
8
36
62
42

Review from Ellen (Daughter of Resident) published on 3 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has now been a resident at Holyrood House for 5 years; she seems to be thriving in an atmosphere of care, support and attention. I can only thank all the staff for their dedication, especially over the last very difficult year.

Reply from Zoe Elliott, Home Manager at Holyrood House

Thank you for taking your time to leave us a review. I am so pleased you are happy with your Mum's care and will share your review with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen (Daughter of Resident) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Holyrood House just over 2 years ago. This was a difficult time for her and I was extremely impressed by the level of support and care shown, in helping her settle into the home.
This past year has been especially challenging since the Covid 19 restrictions were introduced. The home
have had a difficult task in balancing residents' safety with family visits. However, the home have been extremely professional and flexible in facilitating visits - from window visits to the new 'visiting pod'. The pod, which has been so thoughtfully designed, allows a 'nearly normal' visit to take place and has made such a difference.
At all times, staff keep me informed of any changes to Mum's physical and mental health and when needed, the staff are always there to support me too - thank you!
I would highly recommend Holyrood House to anyone considering care home options.

Reply from Zoe Elliott, Home Manager at Holyrood House

Thank you for the lovely review. We try our best! particularly during these difficult times. We are pleased you are happy with the care your Mum receives.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lou W (Daughter of Resident) published on 24 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers within Holyrood are amazing, they are considerate, thoughtful, empathetic, understanding and wonderful at their jobs. They regularly go over and above their normal duties without a second thought. They always have the best interests of their residents at the heart of their service, they endeavour
to notify family as much as they can and keep them up to date.
They have all treated my parents with the utmost respect and dignity even in these very difficult times. They have contacted me and my sister at times when their work day has finished to ensure that we know the outcome of some issues. This respect and level of service is very rare in the world and Crown Care should be thankful that they are working for them.
My concerns sit with the management and the instructions that come from them. They seem to keep themselves very distant from the day to day running and whilst they are involved with the residents it is kept to a minimum.

Reply from Zoe Laver, Home Manager at Holyrood House

Thank you for the lovely compliments about the care team at Holyrood, we are delighted that you are happy with the quality of care your parents receive. We’re normally known for our consistent whole team approach towards supporting residents and their loved ones and we regret if any part of our team has missed the mark on this occasion. We take feedback very seriously and are always striving to improve. If you wish to discuss anything further, please don’t hesitate to call me on 01977 679219 so that we can have a chat.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Deborah D (Daughter-in-law of Resident) published on 25 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law was a resident at Holyrood House from June to September 2020.
Although he was adamant he would never go into a care home, at 92 he had to accept the inevitable. He couldn’t praise the staff enough and said nothing was too much trouble.
His most frequent word was it’s fantastic!
He said the meals and snacks were excellent.
He was only a resident at Holyrood House for the last 3 months of his life but we were so pleased that these were happy months. Thank you to all the staff who made my father-in-law's stay a pleasant one.

Reply from Zoe Elliott, Home Manager at Holyrood House

We try our best. We are so happy he enjoyed his stay with us. Thank you for the lovely review. I will share it with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joanne H (Granddaughter of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan has been in their care since last August after being very poorly and no longer able to stay in her home. From the very first visit and onwards the love and care these ladies have shown my Nan is unbelievable, they are a fantastic team who go above and beyond for their residents. My Nan is loving
living there; she calls her room her flat, the care home is immaculately clean and decorated to the highest standard. I would highly recommend this care home as the quality of care is outstanding along with the social interaction.

Reply from Zoe Elliott, Home Manager at Holyrood House

Thank you for your lovely review. All our team try their best to provide an excellent service. We aim to look after our residents in the same way we would care for our own family members.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alison D (Daughter of Resident) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This has been a challenging time for residents, staff and families but Holyrood has stood up to the challenge. I know that my mum is well cared for at this time when we cannot go visit. They contact families, put lovely pictures online and are only too happy to answer any questions when I call. Their
care and commitment are fantastic!!

Reply from Zoe Laver, Home Manager at Holyrood House

These have been challenging times! We always try our best, thank you very much.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael G (Son of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff always helpful and cheerful. They treat people with respect and dignity.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E W (Daughter of Resident) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first one to one at my parent's home to consistently every day, the staff have been kind, considerate and understanding. The girls on the first floor especially, even under difficult situations, as Dad can be challenging, are always calm, considerate, very professional and understanding. The
activities are inclusive to whatever level my parents want to partake and fun and laughter are always there too. They have made an incredibly difficult time a lot more bearable.

Reply from Zoe Laver, Home Manager at Holyrood House

Thank you for your lovely review. We are so pleased we made a difficult situation more bearable. We hope your parents will be happy with us at Holyrood House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J E (Daughter of Resident) published on 11 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in Holyrood House for over three years. In that time, she has been very happy and very well cared for. Staff are kind, caring, knowledgeable and respectful.
Any medical concerns are immediately identified by staff and acted on, staff are interested in residents as individuals and
take time to know what residents like.
Staff have been consistent in the three years, and this helps with continuity of care. Would highly recommend and already have.

Reply from Zoe Laver, Home Manager at Holyrood House

Thank you for the feedback you have provided. We are pleased you are happy with the service your Mum receives.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret L (Wife of Resident) published on 4 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not have found a better home for my husband other than our own home. The staff take care of him very well. It is like a second home to me and I would recommend it to anyone who needs a place for their loved ones.

Reply from Zoe Laver, Home Manager at Holyrood House

Thank you for your review of our Care Home. It means a lot to our team to see their dedication reflected in your feedback. We are pleased it is like a second Home to you. We aim to look after our families as well as our Residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joseph M (Resident) published on 4 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very supportive and approachable and chatty, friendly and kind.
The building is very clean and well looked after. Food is filling.
Management is very good and respective.
Top marks.

Reply from Zoe Laver, Home Manager at Holyrood House

Thank you! We love having you on respite.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Laura O (Granddaughter of Resident) published on 4 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nanna came into this care home to live in December 2018 after being here for weekends before this. The care home is very clean and beautifully decorated, lovely friendly staff always happy to help. Plenty of activities for residents and people visiting, my nanna is very happy here.

Reply from Zoe Laver, Home Manager at Holyrood House

We aim to please! and are happy that you and your Nanna are satisfied with our Service.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kelly H (Granddaughter of Resident) published on 26 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nanna has been here since December and has received the best quality of care, lovely care home and lovely carers.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Wendy M (Wife of Resident) published on 24 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall Holyrood House is a good care home. The staff are caring and friendly and I am happy with the care my husband receives.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael P (Husband of Resident) published on 22 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been in Holyrood House for 2 years + and is well looked after. Food is great and activities are also good.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elaine C (Sister of Resident) published on 17 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is the equivalent of a four star hotel. The rooms are beautiful and always cleaned to the highest standard. The nursing care is exemplary and the NHS could pick up a few pointers. But most of all they are a family to my relative. I leave him here knowing he is safe well looked after and
happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janette P (Daughter of Resident) published on 14 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident on the nursing unit since March 2017 and the care and love she receives on a daily basis is fantastic, all the staff are welcoming, and the care my mum receives is 5*. I don't worry about her anymore like I did when she lived in the bungalow. Every time I visit her she smiles
and looks well cared for, I would definitely recommend Holyrood House to anyone who is looking for a home for themselves or a relative.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrew S (Son of Resident) published on 2 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Holyrood House for nearly a year and I often visit without any notice required. I have every confidence that my mum is being well looked after, and that the staff and management are caring and professional.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jean M (Daughter of Resident) published on 8 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum became a resident in Holyrood House on the nursing unit in October 2016. From day one the care my mum received was caring, genuine and professional. All the staff I came into contact with were kind and informative, all the information we needed was entered into a personal folder in mum's room,
ie personal hygiene, meals and nutrition etc...
Sadly mum passed away in the care home in December 2016 and we, as a family, cannot commend enough the staff and environment in which my mother spent her last days. The staff were supportive but not intrusive and gave mum first class care until she passed away.


I would not hesitate to recommend your care home and would give 5* for our experience. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elizabeth F (Daughter of Resident) published on 7 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was on the nursing floor from August 2016 to December 2016. I cannot fault anything about the care and love she received before she sadly passed away in Dec 2016, she absolutely loved her time there and called all the staff her little lasses, thank you for making her last few moths so happy and
relaxed and for looking so well after her. x

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.645)

Overview of Review Score

The Review Score of 9.6 (9.645) out of 10 for Holyrood House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 62 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 59 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.645 for Holyrood House is calculated as follows: ( (516 Excellents x 5) + (164 Goods x 4) + (34 Satisfactorys x 3) + (8 Poors x 2) ) ÷ 722 Ratings = 4.645

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Holyrood House is based on 59 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17, which has been reached with 59 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Mar 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (5)

Meet the Team (12)

Julia

Julia Davison

Job Title: Home Manager

Joined: 2023

Upon leaving school I immediately started my career in care. I have been a registered manager in a number of care establishments for the past 27 years. I love my job as I have always enjoyed meeting people and helping others. In my spare time I enjoy following my football team Barnsley FC and supporting guide dogs for the blind.

Chloe

Chloe Hibbitt

Job Title: Deputy Manager

Joined: 2015

Since leaving college I have always worked within the care sector. I have worked in Holyrood House for 9 years, throughout my time here I have had a number of roles progressing from a Team Leader to my current role of Deputy Manager, working alongside the Home Manager to lead and support the team. Crown Care have given me the opportunities to progress further within my career.


Holyrood is one of the best teams I have worked for within the care sector, every member of staff genuinely cares and strives to deliver a high standard of care for each resident. There is also a great support network within the team, there is always a laugh to be had and ear for listening. It is a pleasure to be a part of team Holyrood!

Gill

Gill Slack

Job Title: Business Administrator

Joined: 2023

Hi I am Gill, the Business Administrator at Holyrood House. I have 35 years of admin experience mainly in the Education Sector where I worked as Office Manager before becoming a Business Manager. I left Education to move into an extremely niche role within the Wakefield’s Safeguarding Adults Board where I was first introduced to Adult Social Care. I loved working within this sector and was then offered the position at Holyrood House. I enjoy the variety of the role with each day been totally different, I particularly enjoy meeting the families and trying to make their decision of moving a loved one into care as seamless as possible. I enjoy interaction with the residents having chance to put a smile of their faces is priceless and so rewarding. The staff team are like one huge family and we love working as a team always ensuring our residents have enjoyment during their time at Holyrood House.

Georgia

Georgia McConnachie

Job Title: Receptionist

Joined: 2021

I'm Georgia, the Receptionist at Holyrood House. Whilst studying at College I completed a Business Administration course. I then started my career working for a construction company in the administration/receptionist sector gaining lots of knowledge and experience, before moving to Holyrood House, in which I have been part of the team for over 3 years now. I really enjoy working at Holyrood and love the team I work with. I feel my skills and confidence have massively expanded since working here, and really enjoy the working environment and meeting new people in my busy role.

Kayleigh

Kayleigh Cunnington

Job Title: Unit Manager - Days

Joined: 2018

I have worked in care homes from the age of 18 which is just over 12 years. I have been part of Holyrood houses team since august 2018. Working at Holyrood for so many years has expanded my learning skills and knowledge from starting as a care assistant to a senior then to now being a unit manager! I love looking after our wonderful residents and having such a fantastic group of people to work with.

Mel

Mel McCulloch

Job Title: Unit Manager - Days

Joined: 2016

I have been part of the team at Holyrood House, since 2016. I was encouraged to further my development early into my career gaining level 2 NVQ in adult social care and then onto my Level 3 diploma. I started as a care assistant progressing to senior and now my current role of unit manager on our dementia care unit - I love what I do and could not see myself doing any other job, it is so rewarding - we have a fantastic team.

Jeanette

Jeanette Doughty

Job Title: Unit Manager - Nights

Joined: 2016

Hi I am Jeanette I have worked in care for approximately 16years and have been at holyrood house for the past 9 years this coming July. I am part of the night team as night unit manager. Here at Holyrood, we are one big family. Over the years I have had the privilege to care for amazing residents, all unique in their own way. Aiming to provide them with rich and full filling lives in their later years in a person-centred care way, i work with some of the best caring natured staff who always put the needs of their residents first. I continue to enjoy working at holyrood as much as I did the first day I walked through its doors.

Vinoda

Vinoda Nadungodage

Job Title: Senior Care Assistant - Days

Joined: 2024

My name is Vinoda Nadungodage, and I bring nearly two years of experience in the care sector. I have successfully worked as a care assistant in a care home and as a community carer. Since 2024, I have been proud to be a part of the team at Holyrood House, where I thrive in contributing to our mission of providing exceptional care as a senior carer. Having worked in the care sector for a short period, I initially felt some nerves about joining a larger team at Holyrood House. However, I was warmly welcomed by everyone, who wholeheartedly cared about one other as well as the residents. I feel both supported and appreciated in this environment. I am committed to delivering the highest standard of person-centred care that Holyrood House enables. It is a pleasure to work alongside such dedicated professionals. The Holyrood House is an exquisite residence with elegant and cosy amenities, which renders it an excellent place to work.

Leanne

Leanne Hinchcliffe

Job Title: Care Assistant - Nights

Joined: 2022

Hello, I have worked in care for some years and by far I enjoy working at holyrood care home. The residents are lovely people and I like to think I contribute to their care needs. It is a hard job but so rewarding.

Tracey

Tracey Trickey

Job Title: Head Chef

Joined: 2017

Hello my name is Tracey Trickey, I am Catering Manager here at holyrood House. I have worked here 8+ years and started as an assistant on part time hours when I joined team Holyrood and rather quickly ended up cooking and just loved it. I still to this day, more than ever, absolutely love my job. I enjoy most of all feeding our lovely residents some delicious foods. My role is a bit of everything where catering and food is concerned here. From ordering all foods to menu choices to and keeping my amazing team doing their job to the highest standards to maintain our 5* rating. We love making the residents happy after a good meal and some sweet delights.

Rob

Rob Taylor

Job Title: Maintenance

Joined: 2022

Hello my name is Rob. I have worked in the Care sector for 11 years as a maintenance operative, and worked at Holyrood House since March 2022. My job is to ensure that we provide a safe and comfortable environment for our residents, staff, and visitors. Getting to know residents and family helps me to understand any specific requirements that the resident or family may have. Making people feel comfortable at home and safe is the main objective for me.

Paul

Paul Proctor

Job Title: Maintenance

Joined: 2022

Hi my name Paul, I have worked at holyrood house for 2 years in maintenance, I really enjoy my job and work with a great team of people who care about the residents and their wellbeing.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Holyrood House to verify any information. View our terms and conditions. Holyrood House has an Enhanced Service - more info.