Prince George House, Ipswich, Suffolk
Prince George House, Ipswich, Suffolk
Prince George House, Ipswich, Suffolk

Prince George House is a brand new care home in south east Ipswich that provides entirely personalised residential and nursing care for older people as well as specialist care for those living with Alzheimer’s and other forms of dementia.

Each of the 80 bedrooms has an en-suite wetroom and is furnished to the highest standards. Residents also enjoy daily activities and the home has its own cinema, café, GP treatment room and a hair and beauty room so that residents can get the most out of each day.

Group: Care UK Nursing & Residential Care Services

Person in charge: Jennie Rodger (Home Manager)

Local Authority / Social Services: Suffolk County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 80 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's

Admission Information: Ages 55+.

Single Rooms: 80

Rooms with ensuite WC: 80

Facilities & Services: Smoking not permitted • Lift • Gardens for residents • Bar/Cafe on premises • Television point in own room

Latest Care Quality Commission* Report on Prince George House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.7 Prince George House has a Review Score of 8.7 (8.699)

The Review Score of 8.7 (maximum of 10) for Prince George House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Prince George House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.386 for Prince George House is calculated as follows: ( (34 Excellents x 5) + (29 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 70 Ratings = 4.386

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.313 Points relating to the number of positive Reviews for Prince George House is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 16 positive Reviews (80 registered maximum number of service users ÷ 5). 5 Reviews ÷ 16 Target = 0.313

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Prince George House?

  • Extremely LIKELY
    4
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Prince George House

  • Daughter of Resident/Service User
    3
  • Son of Resident/Service User
    2
  • Husband of Resident/Service User
    1

My mother has been in care since Prince George House opened. We are very happy with her care and the carers are friendly and if I have any concerns they will always help and get her sorted. The entertainment staff are friendly and make you feel welcome. She always looked clean and tidy.

How likely would you be to recommend Prince George House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I am very happy and amazed with the wonderful care and dignity that Prince George House is giving my mother, I cannot fault the staff or management for she is well taken care of.
The care and treatment they give her, she knows all her staff and is very happy with them, they make her smile, the atmosphere in the care home is very comfortable and very welcoming. I would certainly recommend this facility.

How likely would you be to recommend Prince George House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is always kept very clean and the food is always varied and of good quality.
I feel that the home could benefit from more staff as I often struggle to find staff who are fully aware of Mum's condition. I would also like to see a monthly review of my mum's condition from her key worker and head nurse.

How likely would you be to recommend Prince George House? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Samantha Debenham, Marketing Support Administrator at Prince George House responded to this review on 05 Sep 2017:

Thank you very much for your comments and positive scores about the cleanliness of the home and quality of the food offered. With regards to staffing levels, we do a full dependency analysis for each resident which is used to plan the care team, in order to ensure that care is safe and appropriate for residents’ needs at all times. However, we take feedback very seriously and provide frequent opportunities where relatives can give feedback and ask any questions regarding the care their loved one receives at bi-monthly relative meetings. All relatives are welcome and we look forward to seeing you at any of the upcoming meetings you are able to attend. A monthly review of care plans takes place for each resident and relatives are invited to provide input and discuss any aspects. There is also an open door policy with the home manager should you have any points in the future you wish to discuss. In this instance though we would be happy to pass on your feedback to the home manager, who will contact you.

The home is friendly and happy. My mum has settled in well. I have no problems with anything. I can always speak to staff and management.

How likely would you be to recommend Prince George House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Mum is looked after very well.

How likely would you be to recommend Prince George House? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

When my husband first went into care I was upset. The care and love he's given is wonderful and my mind is put at rest knowing he's getting care and love when I am not there. He has settled in well, the place is like a hotel nice and clean. Well done for having such a wonderful place.

How likely would you be to recommend Prince George House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

December 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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