Prince George House

102 Mansbrook Boulevard, Ipswich IP3 9GY
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9.9 89 Reviews
  • Prince George House, Ipswich
Prince George House is a modern, purpose-built care home in Ipswich that provides personalised respite, residential, nursing and dementia care for older people. The dedicated team gets to know each resident well so they can tailor their care to their unique needs and wishes.

The home has its own cinema, café, hair salon and 40s/50s-themed lounge so residents are able to continue enjoying a fantastic lifestyle. The talented lifestyle team ensures there's something to look forward to each day, from music and singing sessions to visits from therapy animals, plus outings and entertainment.

Each bedroom has an en-suite wet room and is furnished to a high standard, but residents can also bring their own treasured possessions if they wish.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1659
  • Self-Funded Residential Dementia Care: from £1749
  • Self-Funded Nursing Care: from £1899
  • Self-Funded Nursing Dementia Care: from £1989
  • RESPITE Self-Funded Residential Care: from £1659
  • RESPITE Self-Funded Residential Dementia Care: from £1749
  • RESPITE Self-Funded Nursing Care: from £1899
  • RESPITE Self-Funded Nursing Dementia Care: from £1989

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Prince George House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Luminita Triff (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (80)
  • Single Rooms with ensuite Wet Room (80)

Parking

  • On-site

Prince George House Reviews (89)

Total of 89, showing 41-60
9.9

Prince George House has a Review Score of 9.9 (9.871) out of 10, based on 35 reviews in the last 2 years. Over all time Prince George House has 89 reviews.

Overall Experience

  • 65
  • 21
  • 1
  • 0
  • 2

Date Published

89
4
13
35
54

Review from F D (Daughter of Resident) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found all carers and staff to be caring, kind and fond of Mum. However, certain requests for Mum's needs were not carried out. Senior staff I found hard to approach for information as always too busy.
Mum's spectacles have been missing for about three to four weeks and don't feel much effort has
been taken to find them.

Reply from Samantha Debenham, Personal Assistant at Prince George House

Thank you for taking the time out to review Prince George House and for sharing this constructive feedback, we are always looking at ways we can improve the service we offer.
We are delighted to hear your comments regarding our caring and kind team and for rating your overall experience 4 stars. The point you have raised regarding senior staff, we just want to reassure you the senior team are always available for relatives, whether that’s in person or over the phone. We always encourage relatives to speak directly with the Home Manager if there are any concerns so that we can address them immediately. The Home Manager will be available should you need to discuss any further concerns.
Thank you for taking the time to provide this feedback.

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Review from R N (Husband of Resident) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall I and my family are satisfied that our loved one is being cared for and stimulated and treated with dignity. All the staff we have encountered on the suite are cheerful, friendly and respectful towards my wife and us as her wider family and are clearly very hardworking. It's a pity there aren't
another 2 (or even 3!) members of staff for each shift to share the world loads, but also to enable residents more time with one-on-one. Someone to sit and chat with, to have a cup of tea with or a little stroll around the garden.

Reply from Samantha Debenham, Personal Assistant at Prince George House

Thank you for taking the time to write a review for Prince George House – we value all positive and negative feedback that will help us to ensure we are always improving the service we offer to residents. At Care UK, we pride ourselves on the care we provide and on our approach to fulfilling lives with daily activities.
We are pleased to report that your wife loves getting involved in the group activities at Prince George House and has a great relationship with our lifestyle team. We have a dedicated lifestyle team which focuses on both 1-2-1 time and group activities. At Prince George House we have good staffing levels within this team and this is something we constantly review to ensure we are offering a premium service.
Thank you for taking the time to provide this feedback.

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Review from Debbie B (Daughter of Resident) published on 5 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to Prince George House last year after a sudden illness. Having never been away from my mother and his home in 65 years he was obviously very anxious. The staff were so very kind and welcomed him into the home. Dad soon realised that he was very well cared for and that he could
ask for assistance at any time. He enjoyed mealtimes in the dining area where he soon made friends and also enjoyed socialising with the lovely staff. All staff were so very helpful. Nothing appeared to be too much trouble. When hospitalised towards the end of his life his wish was to be returned to Prince George as soon as possible where he knew he would be treated with love and respect. Close family members were able to visit and be with him when he passed away. For this we were truly grateful, it meant so much to us to be by his side. The staff are wonderful. Thank you to all the staff. It was a pleasure to know you all and heartfelt thanks for all you did for Dad.

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Review from M C (Daughter-in-law of Resident) published on 25 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Prince George House is very welcoming as soon as you walk in you are greeted with the polite and professional Receptionist. My mother-in-law always praise the staff how helpful and caring they are. Meals, snacks and drinks are always available and the rooms are always clean and tidy. Would definitely
recommend.

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Review from R B (Friend of Resident) published on 25 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is excellent for all reasons especially care given to clients by staff. Every care is taken to ensure residents have a comfortable life and provide interesting activities while residents are invited to attend if they wish. Have found telephone reception and general staff extremely kind
and helpful. They are very understanding of situations and go out of their way to give advice if needed.

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Review from Rosina C (Wife of Resident) published on 6 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Prince George House enough. My husband going into residential care was the hardest decision of my life but found the reception and admin staff are always cheerful and helpful. The rooms are lovely and very clean. The nursing is excellent, and the carers are absolutely brilliant. There
are always activities, entertainers and sing-a-longs to keep residents stay cheerful and active. Thank you, everyone, for making a heartbreaking decision more bearable.

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Review from Kevin D (Son of Resident) published on 22 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Could be better communication with the family if the resident is getting short of items. Could do repairs quicker (e.g. emergency cord in the toilet/bathroom).

Reply from Samantha Debenham, Personal Assistant at Prince George House

Thanks so much for taking the time to write your review and rate Prince George House.
We are delighted to hear that you are likely to recommend us to others.
Your feedback has been received regarding the better communication, we are pleased to say we have taken steps to improve the frequency of our conversations, we hope you will be able to identify this shortly.


In regard to the repairs, we just wanted to reassure you that any repairs are reported promptly, we have noticed it’s taking longer to receive parts, this is something we are looking into.


Once again thank you for leaving us a review.

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Review from P D (Daughter-in-law of Resident) published on 18 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Clean home, staff are friendly, home looks welcoming and good activities.

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Review from Carl W (Husband of Resident) published on 4 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Care Home staff are amazing, helpful, kind, patient and thoughtful. Plenty of activities ongoing, the home and rooms are always clean and tidy and there’s always tea and cake! When I have provided feedback on improving communication, it was immediately acted upon.

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Review from R B (Friend of Resident) published on 29 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find this home extremely well run. The staff work very hard and are always pleasant and cheerful. If you need help the staff will help you. The friend I visit is very happy at this home. She is well cared for at all time.
I especially like the way the staff will listen to my concerns or questions
I have.

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Review from J D (Daughter of Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly, have been really helpful with questions as Mum recently arrived at Prince George House. Visits have all gone smoothly and have no issues.

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Review from Alan R (Husband of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic staff who go above and beyond their duty. My wife is so happy here and has been doing things she has never done.

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Review from Jacqueline (Daughter of Resident) published on 20 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Having had my late mother in Prince George House for 18 months, I felt that it was a welcoming home and the residents are well looked after. The management and care staff are very friendly and helpful and nothing was too much trouble. "Keep up the excellent work".

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Review from John F (Husband of Resident) published on 10 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff looking after my wife were first-class.

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Review from Susan M (Wife of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everything is very satisfactory and the care is excellent. The activities are very good, especially the music and we look forward to going out for minibus trips.

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Review from Amanda F (Daughter of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so pleased that dad is in such a wonderful home. The facilities are excellent. The carers really listen and nothing is too much trouble. We can see they genuinely care. The care extends to the whole family too. The management and admin staff are all hands-on and interested too. A real home from
home.

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Review from Carol H (Daughter of Resident) published on 3 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was only at Prince George House for 4 days as she passed away.
The care and compassion shown to both her and her family was second to none. The care she was shown at her passing was wonderful and a great comfort to me as I was present. I will remember the compassion shown to not just her
but myself as she passed for ever more.

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Review from J R (Daughter of Resident) published on 16 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 95-year-old mother was resident in Prince George House for the final 3 weeks of her life, having been diagnosed with pancreatic cancer in May. She had reached a stage when she could no longer be looked after in her own home. It was a difficult decision to make but we were extremely happy with the
care and support she received in Prince George House from all the staff.
Unfortunately, she wasn't well enough to participate in the activities on offer or to make full use of the excellent facilities.

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Review from C R (Wife of Resident) published on 8 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had a week's respite care at Prince George House. From the moment of my enquiry, through to the end of the respite period, Prince George House care and attention to detail were excellent. I felt extremely confident to leave my husband in the care of the amazing staff. Nothing was too much
trouble. Several of my family and friends visited during that week and told me how impressed they were with the facilities and care. I shall certainly recommend Prince George House. Thank you.

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Review from Barbara H (Sister of Resident) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience on first coming into Prince George House was very good and up to this day, still is!
The staff are very friendly and helpful and show a lot of care and support not only to myself but my brother too, many thanks.

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Current Review Score: 9.9 (9.871)

Overview of Review Score

The Review Score of 9.9 (9.871) out of 10 for Prince George House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.871 for Prince George House is calculated as follows: ( (360 Excellents x 5) + (47 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 410 Ratings = 4.871

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Prince George House is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (99)

Meet the Team (1)

Luminita

Luminita Triff

Job Title: Home Manager

I joined Care UK in 2015 after achieving my nursing qualification in Romania and working there as a Nurse.


I was looking for a new challenge and decided to apply for a nursing job in the UK. Care UK was recommended to me, and I’ve been here for the past eight years.


Moving to the UK and succeeding in my role in a completely new health system has been the biggest professional challenge in my career. I’ve risen the ranks, starting as a nurse and moving from Clinical Lead to Deputy Manager and now Home Manager.


To do this job well, it’s important to be caring and compassionate, have effective communication skills, problem-solving skills, leadership and resilience. My favourite part of the working day is when I feel that I’ve made a positive difference in someone’s life. I aim to do the best I can to fulfil my job role while practising kindness.


Since I moved to the UK, the residents at Prince George's House and my colleagues have become my second family, and I love and value them all as much as my own family.


When I’m not working, I like to chat with my son and his family who live in Romania. I also unwind by reading, listening to music, playing training programmes to improve my language skills, watching films, and travelling.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Prince George House to verify any information. View our terms and conditions. Prince George House has an Enhanced Service - more info.