Prince George House

102 Mansbrook Boulevard, Ipswich IP3 9GY
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9.9 89 Reviews
  • Prince George House, Ipswich
Prince George House is a modern, purpose-built care home in Ipswich that provides personalised respite, residential, nursing and dementia care for older people. The dedicated team gets to know each resident well so they can tailor their care to their unique needs and wishes.

The home has its own cinema, café, hair salon and 40s/50s-themed lounge so residents are able to continue enjoying a fantastic lifestyle. The talented lifestyle team ensures there's something to look forward to each day, from music and singing sessions to visits from therapy animals, plus outings and entertainment.

Each bedroom has an en-suite wet room and is furnished to a high standard, but residents can also bring their own treasured possessions if they wish.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1659
  • Self-Funded Residential Dementia Care: from £1749
  • Self-Funded Nursing Care: from £1899
  • Self-Funded Nursing Dementia Care: from £1989
  • RESPITE Self-Funded Residential Care: from £1659
  • RESPITE Self-Funded Residential Dementia Care: from £1749
  • RESPITE Self-Funded Nursing Care: from £1899
  • RESPITE Self-Funded Nursing Dementia Care: from £1989

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Prince George House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Luminita Triff (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (80)
  • Single Rooms with ensuite Wet Room (80)

Parking

  • On-site

Prince George House Reviews (89)

Total of 89, showing 21-40
9.9

Prince George House has a Review Score of 9.9 (9.871) out of 10, based on 35 reviews in the last 2 years. Over all time Prince George House has 89 reviews.

Overall Experience

  • 65
  • 21
  • 1
  • 0
  • 2

Date Published

89
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13
35
54

Review from Ronnie C (Son of Resident) published on 29 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We find the standards of the care home good and are happy with the service provided. We feel more at ease knowing my mum is in this home and looked after. We get weekly updates of activities sent to us and are good to keep in the know what is on.

Reply from Holly Cole, Reviews Team at Prince George House

Thank you very much for taking the time to leave us feedback about your experience.
At Prince George House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team.

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Review from L W (Daughter of Resident) published on 21 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had been a resident for a number of years and had dementia. She was diagnosed with terminal breast cancer in February 2023 and the staff looked after her with such care and affection. At 98 they had her walking with help, taking part in activities and socialising. As her end approached we had the
option for her to go into a hospice but decided to leave her at her “home” surrounded by people who cared about her and knew her. In her last days before her death, they made sure she was checked on constantly and some of her care team went in to sit with her on their days off so she wouldn’t be alone. We couldn’t have asked for more. She was surrounded by her Prince George family right up until her death a few hours after our last visit to her. Your staff there are very special people and over the years we’ve seen the care and compassion they give to the residents. Mum loved them like family and they have become family to us. We are visiting now with Mum's great-grandson for Toddler mornings.

Reply from Martha Piper, Reviews Team at Prince George House

Thank you very much for taking the time to leave us feedback about your experience.
At Prince George's House, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks the Care UK team.

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Review from Johnny G (Son of Resident) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Prince George has been fantastic in the care of my mother who had a stroke in September 2022 and came to live here in October 2022. I live in Australia and am confident that my mum is receiving the best possible care here. The staff are all wonderful and do an amazing job.

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Review from R W (Resident) published on 30 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Prince George House is a very welcoming and friendly place. The staff take great pains to ensure that your needs are met in all aspects of your care. There is always someone to help with day-to-day things such as posting a letter, ensuring your wi-fi connection is working properly or helping to track
down a missing item of laundry. The rooms and common areas are very clean and the gardens are very well maintained. The activities staff work hard to provide a varied programme. The food is generally good, although there have been a few weeks recently when it was below standard. It would be helpful to know that steps are being taken to ensure this doesn't happen in the future if the chef is on holiday. The care teams work extremely hard and are much appreciated. The hairdressing and coffee shop facilities are a bonus!

Reply from Martha Piper, Reviews Team at Prince George House

Many thanks for your lovely comments about your experience at Prince George House. Our team work hard to ensure residents’ every need is met, so we are glad to hear you were supported so well during your stay. Our Head Chef is supported by an able catering team, who work hard to maintain a quality dining experience, using fresh ingredients and offering a variety of choices for residents. We will feed your comments back to the catering team and will continue to ensure the high standards we set for ourselves are not affected by the team holiday.

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Review from Marvin M (Son of Resident) published on 30 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All in all this home seems to be lovely, Mum doesn't remember anything but she seems to be reasonably happy most of the time considering, plenty of activities to occupy their minds so not left sitting for hours on end. Staff are all friendly and attentive and always someone there when you need them.
The only thing I found wrong is that after a call from my sister, I had to supply her with shampoo and shower gel.

Reply from Martha Piper, Reviews Team at Prince George House

Dear Marvin, we are pleased to hear that your mother is happy with the care she’s experiencing at Prince George House. Our dedicated lifestyle team work hard to ensure there is a variety of meaningful activities on offer each day, including reminiscence and sensory activities for residents living with dementia. Whilst the care team at Prince George House offer support with personal care whenever needed, we do advise relatives purchase their own toiletries including shampoo and shower gel as these are not provided by the home. Where residents require support to visit local shops to purchase these items, this will of course be offered.

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Review from Susan B (Aunt of Resident) published on 23 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have worked in a care home, but I can honestly say this is one of the best homes.
The staff are caring and helpful. The home is always doing activities with the residents and provide such care. There is always someone ready to sit down and listen, and nothing is too much trouble for them.
Trips
out, fetes, etc.
The home is warm and welcoming and the coffee area is a great way to relax.

Reply from Holly Cole, Reviews Team at Prince George House

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Prince George House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team

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Review from S G (Wife of Resident) published on 21 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The best thing about Prince George House is undoubtedly the staff who are friendly and welcoming and work hard to create a warm and caring atmosphere. The house and gardens are clean and well maintained. The standard of catering is excellent; meals are freshly prepared, nourishing and offer plenty of
choice.

Reply from Holly Cole, Reviews Team at Prince George House

Thank you very much for taking the time to leave us feedback about your experience.
At Prince George House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
If you would like to provide us with any further specific feedback, please use the form on the following web page;
https://www.careuk.com/company/contact/feedback
Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team

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Review from K R (Son of Resident) published on 16 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to the home after an extensive hospital stay, and it was obvious that she wasn't going to able to go back to her own home. She has received excellent care and attention from all the staff. Cleanliness and hygiene have been paramount. She is well respected and loved. The care team in her suite
are always unfailingly friendly and helpful. We are always been kept well-informed about her health.
The catering for Mum and other residents is superb. The reception staff are always welcoming. There are always many activities being held during the week. We feel so lucky to have found Mum this home.

Reply from Martha Piper, Reviews Team at Prince George House

Thank you very much for taking the time to leave us feedback about your experience.
At Prince George House Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team.

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Review from S M (Daughter of Resident) published on 15 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are always friendly and helpful.
Feel my dad gets very good care even though they are sometimes stretched staff-wise. When attending to him they treat him with dignity and a jovial manner. He's been in bed for over a year without developing any additional problems. Room always clean and tidy.

Reply from Samantha Debenham, Reviews Team at Prince George House

We are so pleased to hear that you feel your father is receiving great care from our dedicated team. At Prince George House, we ensure every resident is treated with dignity and respect whilst receiving compassionate care, so are happy to hear this is your experience. Please be reassured that we make sure to staff our suites appropriately to provide ample support for residents at all hours of the day. Where unavoidable absence occurs, we can call in additional support staff.

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Review from S B (Daughter of Resident) published on 15 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the carers are kind and friendly and generally communication is good. There have however been occasions when there has been a breakdown in communication between permanent carers and agency staff.

Reply from Samantha Debenham, Reviews Team at Prince George House

We are pleased to hear that you find the team at Prince George House friendly and helpful; we always place great importance on ensuring relatives feel supported and well communicated with during their loved one’s time at the home. Where we very occasionally use agency staff to cover shifts as necessary, we work to ensure thorough handovers take place between teams and records are updated as required.

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Review from Dean B (Brother of Resident) published on 15 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home always clean and bright, staff always willing to help and assist. There is sometimes a disconnect on information but this does not take away the fantastic service offered.
You could not wish for a better standard of care and all involved should be congratulated.

Reply from Samantha Debenham, Reviews Team at Prince George House

Thank you for your heartwarming comments towards the care and facilities at Prince George House. Our team work hard to keep the home clean and welcoming for everyone. At Prince George House, we run regular relative meetings to give families a platform to raise any questions or suggestions they may have. This also provides relatives with the opportunity to discuss their loved one’s care plan in more detail with the team. Over and above this, we work to communicate regularly with relatives so will be in touch soon to discuss any concerns or questions you may have.

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Review from Jenny B (Daughter of Resident) published on 15 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Prince George is a lovely home, very welcoming. Nothing is too much trouble. The staff are wonderful and very caring. The food is outstanding. Plenty of activities for the residents to take part in if they so wish. Lovely atmosphere. I would definitely recommend this home.

Reply from Martha Piper, Reviews Team at Prince George House

Hi Jenny, thank you very much for taking the time to leave us feedback about your experience.
At Prince George House Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team.

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Review from Danny J O (Son-in-law of Resident) published on 15 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our review actually begins from when dad came to Prince George house way back in October ‘22.
We feel he is receiving the best level of care that he has ever had and wish for it to continue. The staff are always responsive and show real people skills when it comes to it and is most needed. We feel
very confident in Care UK that the service on offer is really very good indeed. The whole place seems to operate like a huge well oiled (and I will like to add organised) machine with all levels of staff doing their utmost to carry out their responsibilities - and still have time to check in with you to see how everyone is and how everything is going - just amazing being able to witness first hand something so harmonious in operation. Please don’t change you really are doing such a great job and long may it continue. Absolutely worth a five star rating across the board.

Reply from Holly Cole, Reviews Team at Prince George House

Thank you very much for taking the time to leave us feedback about your experience.
At Prince George House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, many thanks the Care UK team.

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Review from M B (Son of Resident) published on 14 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at Prince George House and is coming to end of life and has some complex needs. The care offered by the staff has been excellent. As a family we are grateful for the care offered.

Reply from Martha Piper, Reviews Team at Prince George House

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Prince George House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team

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Review from A S (Son of Resident) published on 14 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a fall, my father aged 91, on advice from professionals, needed full time residential care. The experience we have received from everyone at Prince George House has been first class. We are always informed of any issues and my father, considering his condition, seems happy. Highly recommended.

Reply from Martha Piper, Reviews Team at Prince George House

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Prince George House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team

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Review from L H (Sister of Resident) published on 12 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a warm welcome. Staff are aware of my brother's history/current needs. He speaks of how good the staff and the food are. Visitors are very welcome.
I can leave Prince George House knowing he is well cared for.

Reply from Holly Cole, Reviews Team at Prince George House

Thank you very much for taking the time to leave us feedback about your experience. We're glad to hear that your brother is well-settled and you're happy with the care he receives. Thank you also for your kind words about the staff and food; we will pass this on.
Thank you for your time and kind words.
Many thanks, the Care UK team.

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Review from R T (Husband of Resident) published on 31 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I rated food and drinks as poor because some time I noticed that patients can go for long periods of time without being given a drink because carers are too busy.
Rooms were rated poorly because a drawer in my wife’s room has a door missing for over three weeks with no repair. A rubbish bin was missing
for three days. I talked with the cleaning lady and she was able to replace it. Now the serving desk (the table she eats from) has gone missing.

Reply from Samantha Debenham, Reviews Team at Prince George House

We appreciate you taking the time to feedback about your wife’s experience at Prince George House, although we are saddened and surprised to hear of your comments surrounding mealtimes and the moving of furniture. Residents are provided with a selection of nutritious meals at breakfast, lunch and dinner times, whilst our snacking stations are well stocked throughout the day. Our care team also keep a record of resident hydration levels as part of a comprehensive care plan. We encourage residents and their families to flag any maintenance issues to our maintenance team, as they are dedicated to ensuring our facilities are always well-kept and in full working order. This includes items of furniture that need replacing or installing, so every resident has everything they need without inconvenience.

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Review from C G (Daughter of Resident) published on 23 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are fab. Always there to support both my mum and myself when I come to visit. They are caring and kind. Recently we requested a Christmas lunch for my mum and my family and they pushed the boat out, giving us a private room and a lovely 3 course Christmas dinner. We even brought our pet dog
along for Mum to cuddle!

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Review from Anne W (Daughter of Resident) published on 6 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff are warm and friendly and take excellent care of mum. They encourage her to participate in the many great activities provided. Also they have taken the time to know what food she likes so that she has a choice of meals that she likes whilst maintaining a balanced diet. The on-site hairdressing
and nail care is excellent as is the health care when needed. Mum's room is kept clean. She is very happy in Prince George House and I feel welcome when visiting her there.

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Review from David C (Husband of Resident) published on 29 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Be very aware that this 'Care' Home is tragically totally unsuitable for respite. (I note remarks made 4 years ago by someone, which almost mirrors our experience recently). Since I continue to be in 'dispute' with the owners, following their 'review' of my wife's very unhappy few day's stay there,
I will say no more at this stage. All I ever wanted was a full, and immediate apology*. As it is, 3 months later; I have had to 'drag' a very half-hearted partial 'apology' out of anyone in authority. When I finally managed to prise my wife out, and home in July; she spent the next few weeks asking me every morning - "Can I stay with you?" Suffice it to say, it took both of us weeks to get over the intense trauma they needlessly inflicted upon us. Look out for more in local and national media - unless finally, someone soon sends us the apologetic * letter we fully deserved in the first place.

Reply from Samantha Debenham, Personal Assistant at Prince George House

Many thanks for taking the time to review Prince George House, we value any feedback that may help us improve the service we provide. We are committed to understanding and addressing any issues raised and have undertaken a thorough investigation of your concerns, discussed our findings with you and reviewed some of our processes to ensure our teams learn from this experience. We are happy to review the matter further through the lines of communication we already have open, or you can escalate any outstanding concerns through the complaints procedure outlined on our website. Once again, please accept our sincere apologies for any distress caused.

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Current Review Score: 9.9 (9.871)

Overview of Review Score

The Review Score of 9.9 (9.871) out of 10 for Prince George House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.871 for Prince George House is calculated as follows: ( (360 Excellents x 5) + (47 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 410 Ratings = 4.871

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Prince George House is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (99)

Meet the Team (1)

Luminita

Luminita Triff

Job Title: Home Manager

I joined Care UK in 2015 after achieving my nursing qualification in Romania and working there as a Nurse.


I was looking for a new challenge and decided to apply for a nursing job in the UK. Care UK was recommended to me, and I’ve been here for the past eight years.


Moving to the UK and succeeding in my role in a completely new health system has been the biggest professional challenge in my career. I’ve risen the ranks, starting as a nurse and moving from Clinical Lead to Deputy Manager and now Home Manager.


To do this job well, it’s important to be caring and compassionate, have effective communication skills, problem-solving skills, leadership and resilience. My favourite part of the working day is when I feel that I’ve made a positive difference in someone’s life. I aim to do the best I can to fulfil my job role while practising kindness.


Since I moved to the UK, the residents at Prince George's House and my colleagues have become my second family, and I love and value them all as much as my own family.


When I’m not working, I like to chat with my son and his family who live in Romania. I also unwind by reading, listening to music, playing training programmes to improve my language skills, watching films, and travelling.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Prince George House to verify any information. View our terms and conditions. Prince George House has an Enhanced Service - more info.