Wyndham Hall Care Home

Skimmingdish Lane, Bicester OX26 5AF
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9.8 87 Reviews
  • Wyndham Hall Care Home, Bicester
Wyndham Hall Care Home is a 2015 addition to the Maria Mallaband care home portfolio, a growing and respected provider that is highly-regarded within the UK care sector.

The new residence provides five star accommodation for 60 people and specialises in the provision of outstanding nursing, residential and dementia care within its beautiful modern facilities.

All 60 bedrooms are en-suite and decorated to an elegant hotel standard. The home is finished to a lavish standard throughout, offering comfort, elegance and security. Facilities also include elegant dining rooms, a quiet lounge, garden room, a pub, spa facilities and cinema room.

Wyndham Hall is easily reached via junction 9 off M40 and two railway stations are close by. The home is minutes away from the heart of North Oxfordshire’s countryside with a variety of walks and shops. Call in for a viewing and meet the team, or for a coffee and a chat.

MMCG's approach is based on achieving luxury environments, within which care workers can achieve the best standards for the well-being of residents and peace of mind of loved ones.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1540
  • Self-Funded Residential Dementia Care: from £1540
  • Self-Funded Nursing Care: from £1760
  • Self-Funded Nursing Dementia Care: from £1760

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

These prices are only a guideline, please contact Wyndham Hall Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Eilsa Globert (Care Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Parking

  • Parking available on site

Wyndham Hall Care Home Reviews (87)

9.8

Wyndham Hall Care Home has a Review Score of 9.8 (9.767) out of 10, based on 11 reviews in the last 2 years.
Over all time Wyndham Hall Care Home has 87 reviews.

Overall Experience
  • 77
  • 9
  • 1
  • 0
  • 0
Date Published
  • 87
  • 9
  • 9
  • 11
  • 76
Reviewer Connection to Wyndham Hall Care Home
  • 35
  • 19
  • 7
  • 5
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 87, showing 41-60
Review from J C (Son of Resident) published on 11 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my dad received over the last 12 months at Wyndham Hall has been amazing. The facilities are excellent with lovely rooms and communal areas. In particular, the staff were kind, caring, professional and supportive to all the family. Thank you so much.
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Review from J D (Daughter of Resident) published on 10 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wyndham Hall looked after my dad for the last 15-months of his life. They were incredible, so caring, compassionate and considerate to my dad and step-mum. Always immaculate, clean, and the facilities were amazing, treating resident with dignity and respect. Thank you for everything - you will always
have a special place in our hearts.
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Review from L W (Wife of Resident) published on 17 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely grateful for all help and care shown during these difficult months, much appreciated.
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Review from Clive W (Nephew of Resident) published on 16 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt received the upmost care and attention at Wyndham Hall. I have no hesitation of recommending this residence. I will always be eternally grateful to everyone who cared for her.
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Review from Harriet G (Relative of Resident) published on 14 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's hard to explain how incredible the staff have been to our dad. Everyone knows him, they chat to him and sing and indulge him when he wants to dance and talk about politics. I've never seen such thoughtful, attentive and individualised care - his every need is anticipated - but they also care for
my mum and support her in the most incredible way and my sister and I. I don't know how you do it but thank you so much. It means everything.
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Review from Emily O (Daughter of Resident) published on 14 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely all of the team at Wyndham Hall are incredible. It is a calm, incredibly caring and highly professional haven. Everyone goes way beyond the call of duty to provide unbelievable support and kindness to their residents (who they describe as "family") but also to the resident's families. Thank
you for looking after my dad so wonderfully.
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Review from W M (Daughter of Resident) published on 20 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff at Wyndham Hall have been amazing with my mother having a very rare disease. The have helped me and my family every step of the way. My mum was there for three years. I can't stress how much they were all like family.
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Review from C M (Wife of Resident) published on 9 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very upset that my husband had to go onto a care home but extremely surprised and delighted by the care he has received and his health improved. All the staff have been caring, professional and a pleasure to be around and I feel that my husband is in now safe and very well cared for. What more
could I ask for.
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Review from J K (Friend of Resident) published on 9 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff I encouraged were open, friendly and helpful. The nurse involved in our meeting had known the patient for 2 weeks and the knowledge and depth of her familiarity with the patient were profoundly reinforced with the dignity she clearly showed. The flapjack and biscuits were excellent too. The
remaining breakfast for the patient still looked appetising.
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Review from Thomas O (Husband of Resident) published on 4 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is clean and welcoming. All the staff are approachable, friendly and caring. I would like to see more activities. Sometimes there are not enough carers on the floorplate to meet all the demands of the residents.
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Review from K S (Son of Resident) published on 3 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot rate this place more highly each and every member of staff are always so polite and treat everyone with the care and dignity and support they need and will go out of there way to help. Everywhere is always clean and tidy and you feel at home and everyone you meet in there always seems happy.
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Review from Carol A (Niece of Resident) published on 2 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Aunt always has brilliant care, whether it's from Nursing staff, care staff or cleaning staff. Food always smells good and is served in a very nice dining room. Rooms and clothing are kept in good condition. There are always staff on hand to answer questions or to lend a hand. The Manager is very
approachable and runs a very good home. Wyndham has a very friendly, comfortable feeling.
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Review from M W (Son of Resident) published on 12 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was a resident at Wyndham Hall, she and the family were shown both care and compassion, genuine compassion. It's a big thank you from me and my family.
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Review from J B (Son of Resident) published on 3 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Only a short visit, however, made to feel very welcome and mum was given the highest standard of care. Facilities are excellent, warm, clean and homely, the staff to match can't praise them enough.
Thank you for your kindness and care!
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Review from A L (Mother of Resident) published on 24 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall I am extremely pleased with the care and support my daughter receives at Wyndham Hall Care Home.
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Review from A S (Daughter of Resident) published on 23 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very caring and patient. Food is excellent.
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Review from K C (Wife of Resident) published on 6 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband became a resident in April 2019, under difficult circumstances. Since then, the care and compassion shown to both my husband and myself has been outstanding. The manager, nursing staff, carers, office staff, hostesses and domestic staff all show the same level of care and understanding and
genuinely have affection for the people they look after. I can't thank them enough.
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Review from B R (Husband of Resident) published on 30 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was the first resident in the home who was a vegetarian. The chef's in the kitchen came kitchen came to talk to her and prepared meals of great nutritional value - she really enjoyed them. The overall standard of care, management and safety is exceptional. Thank you.
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Review from Colin E (Son of Resident) published on 10 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Even though mum was only at Wyndham Hall for three days, the care she received was exemplary and she was treated with true kindness.
The relatives were treated with love and warmth at such a difficult time especially the afternoon she passed away.
We can't thank them enough for everything they did
for us and that goes for all the staff.
With love and best wishes.
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Review from Jenny H (Daughter of Resident) published on 28 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall Mum is happy, settled and well cared for.
All staff are very good, caring and friendly. A few are excellent.
Staff regularly overstretched, just not enough of them on first floor (Dementia) where most residents need extra specialised support on hourly/daily basis.
Activities are very good.
Variety of interests each week throughout the year.
All food cooked and prepared on site. Very good, cakes excellent.
Lately, dementia floor is noticeably smelly when visiting.
Increased smell, first floor, rooms, corridors etc. Good start of '18' spring/summer. Noticed especially Christmas/New Year period. Not a good impression with increased visitor numbers in general. (Time of Year)
Cleaning staff are very good.
Again, are there enough of them?
Reply from Jasmine Pearson, Regional Sales & Marketing Co-ordinator at Wyndham Hall Care Home

Thank you for taking the time to provide feedback. We are extremely happy to hear Mum is settled and is happy with the care. In regards to our staffing levels, they are in line and meet the standards set by our regulator the "CQC" .
If have any further questions or queries please do not hesitate to contact me. We have open door policy and would be more than happy to discuss.

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Current Review Score: 9.8 (9.767)

Overview of Review Score

The Review Score of 9.8 (9.767) out of 10 for Wyndham Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.850 for Wyndham Hall Care Home is calculated as follows: ( (108 Excellents x 5) + (19 Goods x 4) ) ÷ 127 Ratings = 4.85
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.917 Points relating to the number of positive Reviews for Wyndham Hall Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 11 Positive Reviews ÷ 12 = 0.917
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Apr 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Elisa

Elisa Globert

Job Title: Home Manager

Hi, my name is Elisa and I am the Care Home Manager of Wyndham Hall. I am a registered nurse and have been in care home management for 20 years.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Wyndham Hall Care Home to verify any information. View our terms and conditions. Wyndham Hall Care Home has an Enhanced Service - more info.