Wyndham Hall Care Home

Skimmingdish Lane, Bicester OX26 5AF
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9.8 87 Reviews
  • Wyndham Hall Care Home, Bicester
Wyndham Hall Care Home is a 2015 addition to the Maria Mallaband care home portfolio, a growing and respected provider that is highly-regarded within the UK care sector.

The new residence provides five star accommodation for 60 people and specialises in the provision of outstanding nursing, residential and dementia care within its beautiful modern facilities.

All 60 bedrooms are en-suite and decorated to an elegant hotel standard. The home is finished to a lavish standard throughout, offering comfort, elegance and security. Facilities also include elegant dining rooms, a quiet lounge, garden room, a pub, spa facilities and cinema room.

Wyndham Hall is easily reached via junction 9 off M40 and two railway stations are close by. The home is minutes away from the heart of North Oxfordshire’s countryside with a variety of walks and shops. Call in for a viewing and meet the team, or for a coffee and a chat.

MMCG's approach is based on achieving luxury environments, within which care workers can achieve the best standards for the well-being of residents and peace of mind of loved ones.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1540
  • Self-Funded Residential Dementia Care: from £1540
  • Self-Funded Nursing Care: from £1760
  • Self-Funded Nursing Dementia Care: from £1760

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

These prices are only a guideline, please contact Wyndham Hall Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Eilsa Globert (Care Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Parking

  • Parking available on site

Wyndham Hall Care Home Reviews (87)

9.8

Wyndham Hall Care Home has a Review Score of 9.8 (9.767) out of 10, based on 11 reviews in the last 2 years.
Over all time Wyndham Hall Care Home has 87 reviews.

Overall Experience
  • 77
  • 9
  • 1
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Date Published
  • 87
  • 9
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  • 11
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Reviewer Connection to Wyndham Hall Care Home
  • 35
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  • 7
  • 5
  • 3
  • 3
  • 2
  • 2
  • 2
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  • 1
  • 1
  • 1
  • 1
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Total of 87, showing 61-80
Review from D S (Daughter of Resident) published on 4 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wyndham Hall Care Home provides my father with very good care. The staff are amazing and always very helpful. The care home is clean and tidy and the relatives are looked after as well giving us peace of mind.
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Review from P G (Daughter of Resident) published on 1 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is Mum's second stay in Wyndham Hall. This time it has become her new home. All the staff go the extra mile to ensure that the residents are well cared for with the utmost respect for their dignity. Mum is content and her well being is assured. The home offers excellent facilities and activities
are planned and organised daily. Some staff have exceptional training and experience but all are trained to very high standards. They have patience with not only the residents but the relative. Their insight into all aspects of their charges shows good management and staff liaison. It is a pleasure to visit the home and speak with staff and residents alike.
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Review from Veronica C (Daughter of Resident) published on 21 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved into Wyndham Hall Care Home on 28th September 2017 and from that day onwards I had no concerns whatsoever. The carers and nurses treated her with dignity and were always kind and gentle towards her. They gave her the best care possible until 28th November 2018 when she died.
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Review from Nicole C (Daughter-in-law of Resident) published on 21 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I must say it's the cleanest care homes I've ever been to. Also, all the staff are friendly and full of manners. But I must mention one staff member, in particular, he has amazing bedside manners. When you ask him to do something, he would be straight onto it.
He really goes above and beyond.
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Review from L C (Son of Resident) published on 20 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is very nice and clean with very helpful and friendly staff. My father has settled in very quickly which has taken a great weight off my mind.
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Review from Fiona P (Daughter of Resident) published on 11 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spent her last months at Wyndham Hall. She was a proud woman who nonetheless accepted that the staff could look after her beautifully - but respect her dignity.


Her final days were made very comfortable and respect was paid to her family at such a harrowing time.

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Review from Lesley B (Daughter of Resident) published on 11 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In July my 92-year-old mum had two spells in hospital. The first was due to breathing difficulties and the second due to a fall that resulted in a broken hip and consequently a hip replacement. Mum returned to the home very weak and we didn't expect her to come through but with the care of the staff
at Wyndham, she was brought back from the brink.
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Review from George M (Son of Resident) published on 11 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Mum was a resident at Wyndham Hall from March 2017 until her passing in November 2017. We all as a family agreed that the gold stars of this place are surely the staff. Each and every one of them would deserve a mention. Mums room was clean, modern and spacious. We loved the fact that we could come
and go as we liked and even bring in our dogs (we were allowed to this I hope !). Over the days and nights at the end, the staff there could not have been more accommodating, understanding and helpful.
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Review from Carina M (Daughter of Resident) published on 11 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother lived at Wyndham Hall care home until her recent death. Without exception, every member of staff treated her with care, respect and kindness. I couldn't be more grateful for the sensitivity and support we received - in her last days in particular.
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Review from Debbie E (Daughter of Resident) published on 30 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always made to feel very welcome. Lovely to be called by our names. If you ask for anything it's always bought for you. Love the fact you can come in whenever.


After stopping several nights to be with my dad, a water machine would be very helpful. Coffee is fantastic but I found it was very hot in

there which I do understand but we did run out of cold drinks in the night. Other than that we were cared for amazingly well.
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Review from Dawn P (Daughter of Resident) published on 30 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been very happy here, he loved the staff. Everyone is helpful and happy. So clean and tidy, I cannot fault the care home.
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Review from Peter R (Son of Resident) published on 30 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wyndham Hall Care Home provides my father with great care. The staff are amazing and are always there to help his privacy, dignity and self-respect are always respected. The care home is very clean, tidy and the relatives are looked after very well too, overall a 5-star service.
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Review from C W (Daughter of Resident) published on 29 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was admitted in March 2017 and lived at the home up to her death in September 2017. In the months she was in residence she was treated with respect and dignity at all times. She developed a lovely rapport with her carers. As the end approached, the staff were lovely. The two nurses on duty
when she died were wonderful both to Mum and me.
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Review from Paula M (Daughter of Resident) published on 25 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely place to visit. Any queries/concerns are dealt with quickly and efficiently. Supportive and friendly. Management always eager to help and achieve/organise any additional requests.
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Review from K C (Sister of Resident) published on 19 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother was admitted to Wyndham Hall because he was very ill and could not cope on his own at home. Sadly, he only stayed in the home 18 days. I live in France and his nearest relative. Wyndham Hall provided the home he needed. All the staff took care of him, spent time with him, chatted with him
and did their very best, always looking for something which would help him over the short time before he died. We were all welcome at any time and the many (very many) visits were not resented by the staff.
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Review from S L (Daughter of Resident) published on 15 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our family were very pleased with the care our dad received at Wyndham Hall Care Home for a week's respite. The staff were wonderful at helping him settle in and encouraging him to join in the activities.


Our family members were made very welcome whenever we visited and it was a positive experience

all round. Huge thanks to the management and all the staff.
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Review from D D (Wife of Resident) published on 13 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
For the short period of time my husband was here I found the service and the staff to be exemplary.
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Review from M P (Brother of Resident) published on 27 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has been in Wyndham Hall since January 2016 and his quality of care has been excellent.
Nothing is too much trouble for the staff and now he is totally bedridden the staff cannot do enough for him.
I would not hesitate to recommend Wyndham Hall to anyone.
Reply from Terry Allen, Marketing at Wyndham Hall Care Home

Many thanks for an amazing review, we are very happy that your experience at Wyndham Hall is such a positive one.

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Review from T W (Relative of Resident) published on 27 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My relative has been in Wyndham for nearly a year. When we arrived there was a lovely atmosphere, warm and friendly. As the months have gone on the staff have changed and with more residents, the staff have less time for each resident making it short staffed. The atmosphere has changed, the staff are
too busy to spend time with residents and residents spend more time in their rooms doing nothing but watching TV. There was an excellent activity coordinator for a few months who left suddenly and now there are no activities and the "buzz" that greeted you in Wyndham has gone. Would I put my relative there now? I would certainly explore other options.
Reply from Terry Allen, Marketing at Wyndham Hall Care Home

Our staffing levels are at the correct level for the number of residents living with us, the staff always have ample time to interact with the residents on a daily basis, unfortunately we did lose our activities co-ordinator, however the position has now been filled and we will be back to twice daily activities in the home.

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Review from Alison H (Daughter of Resident) published on 31 December 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were lucky to be able to use Wyndham Hall for a week's respite care for our elderly father, enabling us to enjoy a family Christmas together, secure in the knowledge that he would be safe and well cared for as he is diabetic, has mild dementia and mobility issues. We were very impressed with the
professionalism and approachability of all the staff we met. Thank you.
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Current Review Score: 9.8 (9.767)

Overview of Review Score

The Review Score of 9.8 (9.767) out of 10 for Wyndham Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.850 for Wyndham Hall Care Home is calculated as follows: ( (108 Excellents x 5) + (19 Goods x 4) ) ÷ 127 Ratings = 4.85
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.917 Points relating to the number of positive Reviews for Wyndham Hall Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 11 Positive Reviews ÷ 12 = 0.917
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Apr 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Elisa

Elisa Globert

Job Title: Home Manager

Hi, my name is Elisa and I am the Care Home Manager of Wyndham Hall. I am a registered nurse and have been in care home management for 20 years.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Wyndham Hall Care Home to verify any information. View our terms and conditions. Wyndham Hall Care Home has an Enhanced Service - more info.