Mary Rose Manor

Copnor Road, Copnor Road, Portsmouth PO3 5GA

Mary Rose Manor is a state of the art purpose-built nursing home situated in the heart of Portsmouth. Mary Rose Manor offers luxurious nursing, residential and dementia care, in line with the Brookvale Healthcare ethos of ‘Where people matter’.

As part of the Brookvale Healthcare Group, the home benefits from a wealth of experience in its design and proposed use. The home features many innovations to make life for the residents very enjoyable, with large rooms and specially designed windows to allow a much wider view. Each bedroom also features a complete wet room including a shower area.

The staff at Mary Rose Manor are well trained in general care for older people but also in dementia care and caring for residents with physical disabilities and mental illnesses.

Residents are provided a healthy and varied menu which is prepared by the in-house catering teams.

Group: Brookvale Healthcare

Person in charge: Julie Turk (Manager)

Local Authority / Social Services: Portsmouth City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 50 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Admission Information: Ages 65+.

Single Rooms: 50

Rooms with ensuite WC: 50

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Mary Rose Manor is on the site of the Old Copnor Fire Station between QueensRoad/Conor Road and Powerscourt Road/ Copnor Road.
The postcde can be currently inaccurate.

Visiting:

All day. Other times with consultation with the manager.
A visiting family room is available within the home to allow family from far to stay overnight subject to discussion with the manager.

Parking:

Own car park.

Latest Care Quality Commission* Report on Mary Rose Manor: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for Mary Rose Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 25 Reviews over all time. This Average Rating is also the rating value for Mary Rose Manor in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.583 for Mary Rose Manor is calculated as follows: ( (200 Excellents x 5) + (74 Goods x 4) + (16 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 295 Ratings = 4.583

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.9 Points relating to the number of positive Reviews for Mary Rose Manor is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 9 Reviews ÷ 10 Target = 0.900

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Mary Rose Manor has a Review Score of 9.5 (9.483) from 25 Reviews


Average Ratings

  • Excellent
    17
  • Good
    7
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Mary Rose Manor?

  • Extremely LIKELY
    21
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Mary Rose Manor

  • Daughter of Resident/Service User
    9
  • Son of Resident/Service User
    5
  • Brother of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    2
  • Nephew of Resident/Service User
    2
  • more

Respectful, kind and caring staff.

How likely would you be to recommend Mary Rose Manor? Extremely Likely

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Average Rating:   4.1 out of 5

My father had two months respite care here after an emergency admission to hospital and looked and felt much better after his stay. The staff are very kind and showed us a great deal of concern one night when my father was very ill. The home is modern, kept extremely clean and my father was comfortable and looked after very well. He enjoyed the food.
The only drawback from his point of view was the lack of activities or entertainment to stimulate him mentally, but he was there at a time when they only had a part-time activity coordinator to cover three floors.

How likely would you be to recommend Mary Rose Manor? Extremely Likely

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Average Rating:   4.6 out of 5

My aunt was admitted to Mary Rose Manor in January 2017. She had been diagnosed with vascular dementia in hospital and could not care for herself independently.
The care that she received was given with care, compassion and professionalism.
The home itself was almost new and was kept in pristine condition. The catering was excellent and she was well fed whilst there.

How likely would you be to recommend Mary Rose Manor? Likely

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Average Rating:   4.8 out of 5

My mother was moved to Mary Rose Manor after she was 'fast-tracked' from hospital. She was comfortable and very well looked after in the care home. The staff were attentive to her needs and unfailingly caring for her and her family. She liked the food and the choices she was given. All in all, this was end of life care as it should be.

How likely would you be to recommend Mary Rose Manor? Extremely Likely

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Average Rating:   5 out of 5

We knew when Dad went into Mary Rose that he did not have long. We had to persuade him to leave his house, but when he saw his room he was delighted and enjoyed the first few weeks when he was well. The end of life care he was given was outstanding. Everyone was so helpful and caring, not only to Dad but to the members of the family. Thank you to all the staff.

How likely would you be to recommend Mary Rose Manor? Extremely Likely

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Average Rating:   5 out of 5

Mary Rose is a purpose built, modern nursing home and my sister became a resident when it first opened in November 2015. She passed away in May 2017. During her time in the home she had a lovely room and facilities. The staff provided great skill and care in looking after her, and became her friends. There is always a welcoming air about the staff and the environment in the home. There is also a culture of working with the family and next of kin so that the staff can optimise their care for the residents.

How likely would you be to recommend Mary Rose Manor? Extremely Likely

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Average Rating:   4.5 out of 5

The home is always very clean and there are never any unpleasant odours. I would like to see more in the way of organised activity and entertainment. I feel the home is not staffed as well now as it was 18 months ago (both in quality and quantity). More time with patients, more help with feeding.

How likely would you be to recommend Mary Rose Manor? Likely

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Average Rating:   3.8 out of 5

The level of care shown towards my grandfather was absolutely first class. As a family, we were comforted with the high level of facilities provided. Nothing was too much trouble and he was extremely well looked after. Couldn't recommend Mary Rose Manor enough. Thank you to all.

How likely would you be to recommend Mary Rose Manor? Extremely Likely

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Average Rating:   4.8 out of 5

The staff made a very difficult time when my mother was ill, bearable. My mother was treated with dignity and made to feel her life was valued.

How likely would you be to recommend Mary Rose Manor? Extremely Likely

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Average Rating:   4.4 out of 5

My dad was admitted for what turned out to be the last 2 months of his life. The care and warmth he received could not have been better. The staff from the manager to every single person we were in contact with were excellent to dad and our family. We were all treated kindly and courteously. The end of my dad's life was managed in a wonderful way. I can't thank you enough. We were lucky enough to have the born by CHF.

How likely would you be to recommend Mary Rose Manor? Extremely Likely

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Average Rating:   5 out of 5

My mother spent the last 5months of her life at Mary Rose. The kindness and care of the staff were exemplary. I am grateful that mum was able to end her life in comfort with caring people.
The matron is excellent.

How likely would you be to recommend Mary Rose Manor? Extremely Likely

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Average Rating:   4.3 out of 5

I cannot recommend this nursing home highly enough. My uncle was at the home for eight months up to his death; during that time his care was exemplary.The home is well run, has a strong management team led by the lovely Manager, who as well as being very professional has a genuine warmness towards her service users their families and her team. As well as a lovely environment, the staff there are well trained and showed genuine care and commitment to the people they are caring for; this was especially evident in the last weeks of my Uncle's life where everyone working at the home showed him so much kindness. My husband recently remarked that he felt we had become a family, with everyone at the home; that was how the staff made us feel. The home recently had an unannounced CQC visit, the findings were very positive. I believe that reading this report will help you make the right decision when looking for a good nursing home (emphasis on the word home!)

How likely would you be to recommend Mary Rose Manor? Extremely Likely

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Average Rating:   5 out of 5

The welcome and stay of my late father were handled with such care and professionalism, encouraging and friendly but also respectful was something that will remain with me for the last weeks of Dad's life. Always cheerful, they listened, cared and nursed my lovely dad.

How likely would you be to recommend Mary Rose Manor? Extremely Likely

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Average Rating:   4.8 out of 5

Throughout my Mum's stay, the staff were very caring and attentive. Mum had severe dementia with behavioural issues and the staff were very patient with her. The rooms and general facilities in the home are top class. During my mum's last days the staff were all excellent to both my Mum and myself. I would recommend this home to anyone.

How likely would you be to recommend Mary Rose Manor? Extremely Likely

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Average Rating:   4.8 out of 5

My husband was only there for a few weeks but I thought the care he received during that short time was excellent. The nursing and care staff did all they could for him during his last weeks of life. The staff were all very compassionate to my family during this difficult time. The Manager runs an excellent establishment. I have been negative about some of the questions I am forced to answer in this survey as they did not apply to the experience of the nursing home during a very brief stay.

How likely would you be to recommend Mary Rose Manor? Extremely Likely

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Average Rating:   4.7 out of 5

Brilliant - I felt like part of a family who actually loved me and cared. The food is out of this world. Full marks on all aspects.

How likely would you be to recommend Mary Rose Manor? Extremely Likely

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Average Rating:   4.9 out of 5

Staff are excellent could not do enough for my sister, cannot speak highly enough in praise for the staff and the accommodation.

How likely would you be to recommend Mary Rose Manor? Extremely Likely

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Average Rating:   5 out of 5

Would like more variety of vegetables with dinner, and more choice of supper, not just sandwiches and soup. Would like to have the odd day trip out, and more organisations visiting the home as entertainment for residents i.e. local churches, schools, theatre clubs etc. Also, daily newspapers delivered and maybe the odd mobile shop coming in.
Maybe a glass of wine or beer when wanted.

How likely would you be to recommend Mary Rose Manor? Neither Unlikely or Likely

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Average Rating:   3.2 out of 5

Julie Turk, Registered Manager at Mary Rose Manor responded to this review on 24 Aug 2016:

With regard to the vegetables, we have an availability on demand. Hot meals are always available at supper, the residents are asked which they would prefer. We now have an activity co-coordinator in post and she has already arranged visits out and these have been a success. The local school children and nursery have been into the home and will continue to do this after the school holidays. The home is supported with Pastoral services that are available on request as well as services for Christmas and Easter. Shortly there will be regular Sunday Services.
We have also had a clothes party within the home that residents and family members attended.
We have also arranged with a newspaper company to deliver papers as this was requested.
If the individual concerned would have spoken to the Manager directly, these matters could have been addressed before it became an issue.

Staff at Mary Rose Manor went above and beyond the call of duty to provide care and nursing to support my father in law during his final months of his life. Although it is invidious to pick out one member of staff, the manager ensured he was nursed and supported 24/7, going above and beyond the call of duty. It is a lovely home with caring and competent staff who I would have no hesitation in recommending.

How likely would you be to recommend Mary Rose Manor? Extremely Likely

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Average Rating:   4.8 out of 5

The care and respectability of my step father has been second to none. Nothing is too much trouble for the staff. The manager and her management team have obviously vetted and trained her staff well. Care is obviously the priority for the staff and also the politeness to their patients. It is a calming atmosphere within the home. Organised but patient focused.

How likely would you be to recommend Mary Rose Manor? Extremely Likely

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Average Rating:   4.2 out of 5

Dad was fast tracked to the above home where he was a resident for five days until his death on the 2nd April last. We visited every day and were highly impressed with the standard of care afforded to dad. On the day of his death the family were there at the home for ten hours, during which time we were treated like royalty. We cannot praise the home highly enough.

How likely would you be to recommend Mary Rose Manor? Extremely Likely

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Average Rating:   5 out of 5

The Mary Rose Manor are a fantastic nursing home. The staff there cannot do enough for you or for their residents and the manager is superb. My grandma has only recently become a resident here after suffering a major stroke, and has already settled in and is being extremely well looked after. We struggled to find her a home due to her calling out a lot since her stroke, but Mary Rose had no problems in taking her, she has settled very very well and we are informed of everything when we arrive daily or when we phone. The home don't have a problem with us visiting or phoning any time of the day or night. Our dogs are even allowed to visit which means a lot to us. I cannot say enough good words about this home, the staff and the management. Thank you!

How likely would you be to recommend Mary Rose Manor? Extremely Likely

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Average Rating:   4.9 out of 5

My father moved into Mary Rose January 2016 and I can honestly say that the staff made his transition as comfortable and easy as possible. His room is really comfortable and has everything he needs with modern technology. Staff are friendly and seem experienced in Dementia care. Food is really good (compliments to the chef). My only concern is due to the size/layout of the home residents are left on the lounge alone for long periods of time which is a concern as my dad is a fall's risk and has fallen 3 times in a 3/4 week period in the home. I have also been left with up to 3 residents alone on the lounge.

How likely would you be to recommend Mary Rose Manor? Likely

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Average Rating:   4.2 out of 5

Mary Rose Manor is a wonderful nursing home. My mother was one of the first residents and is receiving care of the highest standard, I cannot speak highly enough of the dedicated and extremely caring staff (all of them, nurses, carers, chef etc...). They treat all their residents including mum with respect, kindness and genuine empathy. I also have the greatest respect for the manageress who is always willing to listen to the family and help in any way she can. Thank you all at Mary Rose for looking after mum and us, the family, in such a sensitive and sympathetic manner.

How likely would you be to recommend Mary Rose Manor? Extremely Likely

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Average Rating:   4.9 out of 5

Mum has not been a resident for long, but as the first resident to occupy the Mary Rose care home Copnor, she settled in very quickly, and loved the attention given to her. The manager is someone I have a high regard for and trust her completely which is important for peace of mind.

How likely would you be to recommend Mary Rose Manor? Extremely Likely

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Average Rating:   4.2 out of 5

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Bed Vacancies

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Awards / Recognitions

February 2018

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Care Home Idol 2016

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