Abbotswood Court Care Home

Minchin Road, Romsey SO51 0BL
Review Us
10 116 Reviews
  • Abbotswood Court Care Home, Romsey
Residents love it at Abbotswood Court on the outskirts of Romsey.

There is something special in the warm, supportive community who live well and enjoy luxury facilities, large landscaped gardens and superb home-cooked cuisine.

Every bedroom is spacious, bright and airy with en-suite facilities. The dedicated activities team ensure daily activities are carefully tailored to suit the varied needs of residents and range from boat trips, picnics in the new forest and local afternoon teas to all-important one-to-one time and small social group bonding such as the sunshine ladies club and gents club.

It’s a lovely place for families to visit and enjoy regular events and quality time knowing their loved one will receive excellent standards of care, 24 hours a day.

Set in stunning landscaped gardens, Abbotswood Court is a new, modern care home with meticulous attention to detail caring people who always put residents’ needs first to make every day happy, comfortable and fulfilled. They encourage everyone to openly review them so do read their reviews and you can also visit their Facebook page for an insight into daily life.

Long-term care and respite stay available. CQC rated 'good' in October 2017.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1700 – £1800
  • Self-Funded Residential Dementia Care: £1700 – £1800
  • RESPITE Self-Funded Residential Care: £1800 – £1850
  • RESPITE Self-Funded Residential Dementia Care: £1800 – £1850

Our reputation in and around Romsey speaks volumes. At Abbotswood Court, you can relax in knowing all your needs will be catered for.
Included in the cost of your room is excellent 24 hour care, large bright en-suite bedroom, use of numerous bright airy lounges, all laundry & Housekeeping, delicious home cooked meals and daily activities and regular day-trips. We are not a typical care home, there's a lot of life and laughter at Abbotswood Court, its a wonderful new chapter for many. We have regular events for residents to enjoy with their families - visiting becomes a pleasure.
If you require a hair appointment in our salon or a newspaper - this will be charged separately.

These prices are only a guideline, please contact Abbotswood Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Lea Wintle (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (66)
  • Single Rooms with ensuite Wet Room (66)

Visiting

  • Open house visiting, meal times 12.30pm & 5pm.

Parking

  • Large car park with extra street parking

Abbotswood Court Care Home Reviews (116)

Total of 116, showing 41-60
10

Abbotswood Court Care Home has a Review Score of 10 (9.953) out of 10, based on 43 reviews in the last 2 years. Over all time Abbotswood Court Care Home has 116 reviews.

Overall Experience

  • 101
  • 13
  • 2
  • 0
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Date Published

116
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73

Review from Clare P (Wife of Resident) published on 5 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When I arrive to visit with my husband, the care staff volunteer to tell me activities he has been involved with. Without me asking they talk with me about how my husband's feeling and ways they are helping him to settle.
The activities on offer are second to none. We both like dancing and laugh a
lot when we're doing this. The singers and performers are always of high quality and the activities staff help everyone make the most of the time.

Reply from Anya Sait, Home Admissions Advisor at Abbotswood Court Care Home

Thank you for your kind review, we are so pleased you enjoy the activities - we are very proud of our activities team and will pass on your comments. Keep dancing!

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Review from J S (Ex Family Member) published on 5 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good. I see a lot of care homes as a church minister, and this home is excellent compared to others.

Reply from Anya Sait, Home Admissions Advisor at Abbotswood Court Care Home

Thank you for taking the time to review Abbotswood Court, and we look forward to maybe seeing you soon at one of our events.

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Review from Paul S (Nephew of Resident) published on 30 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is extremely well cared for and is always well-presented. Recently, she has become prone to falls. I think this is because her mobility has improved a bit due to excellent care, but not sufficiently for her to manage on her own. The staff have managed this challenging situation professionally
and with great care and attention, always keeping me informed of events. I have observed the staff managing her (and other residents) with kindness and patience.

Reply from Anya Sait, Home Admissions Advisor at Abbotswood Court Care Home

Thank you for your kind review, which will be passed on to the team.

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Review from J H (Resident) published on 1 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home and staff. Highly recommended.

Reply from Anya Sait, Home Admissions Advisor at Abbotswood Court Care Home

Thank you for taking the time to submit a review and for your kind words.

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Review from N R (Resident) published on 1 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care is very good. Staff are really helpful at all times. All show pride in the home. No worries at all.

Reply from Anya Sait, Home Admissions Advisor at Abbotswood Court Care Home

Thank you for the review - its been really great to see you settle in so well.

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Review from D D (Resident) published on 30 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I'm happy here, the chef listens and acts - can visit the kitchen if I want to. If someone is worried about coming I advise they have a trial. I enjoy the activities, including yoga. Lovely room.

Reply from Anya Sait, Home Admissions Advisor at Abbotswood Court Care Home

Thank you for your review and encouraging people to have a trial. We are so pleased you are happy here.

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Review from L P (Daughter of Resident) published on 8 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to thank you so much for everything that you did for us yesterday in settling my mother into her new care home. Although she was clearly anxious when I left last night she was calm and happy this morning and was saying how much she liked her room. I just wanted to reiterate how impressed
we are with all the lovely staff at Abbotswood Court that we have met so far. You have been both professional and very caring in all you have done for us. The receptionist was so patient despite our ineptitude with the signing-in process, the nurse was super-efficient in registering Mum with a local GP, the maintenance man hung the pictures ready for our arrival, and the laundry team were amazing, turning around the clothes and labelling them and all the carers we have encountered are bright and smiling. I feel that it is a wonderful environment for my mother and a great new start. I want everyone at Abbotswood Court to know how much I appreciate their hard work. Thank you.

Reply from Anya Sait, Home Admissions Advisor at Abbotswood Court Care Home

Thank you so much for such a lovely review. Your words really do encompass everything we do to welcome new residents and ensure they have the best experience. We hope your relative will be very happy here with us.

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Review from K C (Daughter of Resident) published on 29 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is supported to participate in the decisions made about him. His room is clean, tidy, and respected as his space. Friends and family are very welcome. Helpful staff when taking Dad out - getting him safely to the car! The food looks great. Everyone just cares.

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Review from John B (Son of Resident) published on 14 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care at Abbotswood Court has been excellent. Mum is extremely happy.

Reply from Anya Sait, Home Admissions Advisor at Abbotswood Court Care Home

Thank you for taking the time to review us. It's great to see Mum so settled and happy.

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Review from K P (Daughter of Resident) published on 7 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care provided is exceptional. The food is amazing and always available if you want tea, coffee, cake. The staff are extremely caring and kind and the specialist dementia care provided has been a great comfort to us all, caring for our mum. Cannot recommend Abbotswood highly enough. Dad
has had the respite he needs.

Reply from Annya Sait, Home Admissions Advisor at Abbotswood Court Care Home

Thank you for taking the time to review us and for your kind words. We are so pleased your parents enjoyed their stay.

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Review from Mark E (Son of Resident) published on 3 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and Dad spent the last 15 months of their lives together at Abbotswood, initially after Dad fell and broke his hip. From the start the standard of care was exemplary, with great attention to their detailed needs and consistent efforts to make them feel at home. Throughout the COVID crisis, a careful
balance was struck between resident safety and the needs of family, made particularly difficult by distance in our case. Mum and Dad had nothing but praise for their carers, who looked after them with obvious love. We slept more easily at night, knowing that they were being so well looked after.

Reply from Annya Sait, Home Admissions Advisor at Abbotswood Court Care Home

Thank you so much for taking the time to review Abbotswood at this difficult time. Mum and Dad were much loved here and we miss them greatly. We were honoured to look after them and were so pleased to be able to ensure they lived so happily together. Sending love to you and your family from the whole team.

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Review from G M (Relative of Resident) published on 20 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Please pass on my grateful thanks to your care team who have been instrumental in getting Mum onto the road to recovery. Individual acts of kindness have been noted by the family and really helped to raise Mum’s spirits as she recovered from a difficult period of hospitalisation.

Reply from Annya Sait, Home Admissions Advisor at Abbotswood Court Care Home

Thank you for your kind review. It was rewarding seeing Mum get her strength back whilst staying with us for her convalescence, enabling her to enjoy now being back at home. We hope she remains fit and well. Love to her and your family.

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Review from Robert M (Son of Resident) published on 17 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Abbotswood looked after mum initially for some respite care while she recovered from a fall but which turned into end-of-life much sooner than we expected. It was obvious the care team really thought about mum's individual needs and tailored their care and support accordingly. The updates on mum and
her care were prompt and thorough. The home itself is clean and very well looked after with good quality furnishings and the atmosphere was always very welcoming. My brother and I were very happy with our choice of home for mum's last few weeks.

Reply from Anya Sait, Home Admissions Advisor at Abbotswood Court Care Home

Thank you for taking the time to review us at this difficult time. It means a lot. Mum was lovely and we were honoured to have been able to look after her, if only for a short while. Love to you and to your family.

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Review from Liz D (Daughter of Resident) published on 17 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had been in touch with Abbotswood for almost 2 years whilst exploring options for my elderly and disabled parents as we tried to keep them in their own home with their increasing needs for support. The Home Admissions Advisor kept in touch with calls from time to time, which were much appreciated.
When we hit a crisis point, she responded quickly to our need for urgent respite, and then to our request for a permanent move. Everyone at Abbotswood has been so responsive to and understanding of our needs, from each parent as individuals, to us, their family, and our needs too. The welcome is so friendly and when we have had queries or ideas we are listened to and they have bent over backwards so things are as homely as they can be - appreciating that such a move is never easy for an elderly person and their family. These are such difficult times in the care sector, I think they are managing incredibly well. I could not recommend Abbotswood Court any more highly.

Reply from Anya Sait, Home Admissions Advisor at Abbotswood Court Care Home

Thank you for such a glowing review. We understand that finding the best care solution for family is a journey and we are so proud that we were able to help you through it. It's extremely rewarding seeing how well your parents have settled with the care and support of the whole team here. Here's to a happy 2022 for you all.

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Review from K S (Daughter-in-law of Resident) published on 17 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Abbotswood Court was a very kind and friendly place for my mother-in-law to adapt to living in residential care after a fall broke her hip and exacerbated her dementia. Everyone we dealt with bent over backwards to accommodate her needs, to care for her, and to help her adjust. Without exception, the
staff were kind, made her laugh, and retained her dignity. We took her out to be closer to our home 2 hours from Abbotswood Court but can honestly say we have struggled to find anywhere comparable.

Reply from Annya Sait, Home Admissions Advisor at Abbotswood Court Care Home

Thank you for taking the time to review us and thank you for your lovely comments. We hope your mother-in-law settles in well in her new home. It's lovely that she is now close to you all but she will be missed here. All the very best to you and your family.

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Review from Doreen W (Resident) published on 19 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention have been beyond expectation! I felt safe, secure, and very comfortable (sorry - well-fed!). Thank you all.

Reply from Anya Sait, Home Admissions Advisor at Abbotswood Court Care Home

Thank you for taking the time to review your stay. We are pleased you enjoyed your time here and look forward to possibly seeing you again one day. With warm regards from the whole team.

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Review from Susie T (Daughter of Resident) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Abbotswood Court is an exceptional care home. All staff, from the top to the bottom, carers, management and ancillary staff, are delightful and cannot do enough to make my mum feel safe and secure. Everyone is kind and have my mum's best interests at heart at all times, and they are all so so patient.
Nothing is too much trouble. My mum's carers are always willing to talk with me anytime, should I have any concerns, as well as keeping me informed of any changes. All staff are of a very high calibre and she is allocated the same few carers for consistency and continuity. I wouldn't hesitate to recommend Abbotswood Court for their 5-star treatment and care.

Reply from Anya Sait, Home Admissions Advisor at Abbotswood Court Care Home

Thank you for taking the time to write a review. We are so pleased you are so happy with all aspects of Abbotswood Court. Mum sure has settled well and it's very rewarding for us all to see residents and their families so happy and confident in our care - this is the number one aim for the whole team. We will share your review with them.

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Review from Jean B (Resident) published on 17 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very competent, have learnt all our names and are very friendly. My room is very nice, with adequate storage space in drawers and cupboards. The bed is comfortable, sheets and pillowcases changed fairly regularly. I have my own radio but it's great to have the TV to watch in the evenings.
It is particularly nice to have my own washbasin, toilet etc. Good lighting in the room.

Reply from Anya Sait, Home Admissions Advisor at Abbotswood Court Care Home

Thanks for the review and we are delighted you have settled in so well here with us, especially in the middle of a pandemic! We are please you are happy with your room and that you have everything you need. We have enjoyed getting to know you and seeing you get involved in the many activities and making plenty of friends. We are sure once we can resume our day trips and events you will really enjoy them too.

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Review from J W (Resident) published on 22 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been made very welcome and the staff are extremely helpful and caring. Food is excellent and the many activities are very enjoyable.

Reply from Anya Sait, Home Admissions Advisor at Abbotswood Court Care Home

It has been wonderful to see you settle in with us so well and we really enjoy you being with us. Your cheerfulness is infectious and you really do brighten everyone's day. Thank you for taking time to send in a review.

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Review from Clarissa S (Daughter-in-law of Resident) published on 16 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband’s mum moved into Abbotswood the week before lockdown commenced. Every day we are grateful for the lucky timing. More importantly, she has settled in without a moment’s worry and that can only be down to the fantastic staff and their kindness, compassion and sense of fun. Although we have
very limited visits at the moment (which we fully understand) we have no doubt that she is the happiest she’s been for a long time. Well done Abbotswood - you are very much appreciated.

Reply from Anya Sait, Home Admissions Advisor at Abbotswood Court Care Home

Hello and thank you for our 5* review!! It was so rewarding to see your Mother-in-Law settle so well and to continue to see her enjoy life here. We are very fortunate to have kept the virus at bay and continue to be able to provide a safe haven for our residents who have everything they need and more. Especially companionship and support. We will of course pass your comments to her care team. xx

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Current Review Score: 10.0 (9.953)

Overview of Review Score

The Review Score of 10 (9.953) out of 10 for Abbotswood Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 43 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.953 for Abbotswood Court Care Home is calculated as follows: ( (488 Excellents x 5) + (24 Goods x 4) ) ÷ 512 Ratings = 4.953

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Abbotswood Court Care Home is based on 43 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 43 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Oct 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (8)

Meet the Team (4)

Lea

Lea Wintle

Job Title: General Manager

Joined: 2017

I have been working in care for over 20 years and have held a range of positions from Support Worker / Carer to Registered Manager. My experience is with learning disabilities and elderly care, including dementia and palliative care. I love the satisfaction of making a positive difference, however great or small, in the life of someone less able than I am, at whatever stage of life they have reached.


Whilst working in care, I have been lucky enough to receive several awards. In 2005, I was the runner-up in the National Registered Managers category of the National Care Awards and a Local Hero Award for Outstanding Achievement in Care run by the Salisbury Journal and Spire FM. I am proud of both these achievements.

Sarah

Sarah Delves

Job Title: Dementia Care Manager

Joined: 2017

What I do


As Deputy Manager I work closely with Lea as part of the management team. My previous role was Dementia Manager here at Abbotswood Court and I continue to directly support residents and families of our dementia community. I regularly meet with our residents’ families and with Lea ensure families are as much a part of Abbotswood Court as the residents themselves.


My experience


Since completing my Master's degree in Person-Centred Care in Dementia, I have had 16 years’ experience of supporting people living with dementia across a range of age groups.


About me


I joined Abbotswood Court in 2016 and I strive to educate people, particularly families of those living with dementia, to recognise the positive impact of focusing on the abilities the person still has, rather than dwelling on the abilities they have lost. I am passionate about everyone being treated as an individual, continuing to develop the atmosphere of person-centred care at Abbotswood Court and encouraging my Care Team to achieve the best possible care.

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Jenelyn Regolto

Job Title: Deputy Manager

Joined: 2018

I’m a Registered Nurse in the Philippines and worked for 5 years in a Hospital before I moved to the UK and worked in a Nursing Home for 10yrs as a Shadow Nurse before I joined Abbotswood Court in October 2015. I have achieved different qualifications in Care for the past 16 yrs.


Being part of the Abbotswood Team has helped me grow and becoming Deputy Manager has made me feel so proud and is a dream come true!


My journey at Abbotswood started as a Senior Carer with a promotion to Team Leader and now as Deputy Manager which I enjoy every single day, challenging but I love challenges!


I have so much passion for working and looking after Elderly people as it reminds me of my Grandma whom I’m very close to. I enjoy most looking after people living with Dementia, seeing them smile makes me happy. I love to make a difference in their life.


I look forward to seeing Abbotswood Court be one of the best among the rest in delivering care to our lovely residents


If I’m not at work, I make sure I spent quality time with my family. We go out and do window shopping or eat out together. I like taking my 3 children out either for play or just to be together. This is our happy time or sometimes a lazy day at home, in bed together and ordering takeaways!

Annya

Annya Sait

Job Title: Home Admissions Advisor

Joined: 2019

My job involves helping people make difficult decisions about residential care, introducing them to our fabulous team and helping them to understand and experience the superb lifestyle residents enjoy at Abbotswood Court.


We take great pride in guiding our new residents and their family members through this life-changing move with lots of help, support and encouragement, which continues throughout their time here.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Abbotswood Court Care Home to verify any information. View our terms and conditions. Abbotswood Court Care Home has an Enhanced Service - more info.